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HBO Types of Communications

This document discusses two types of organizational communication: downward communication and upward communication. Downward communication refers to information flowing from upper levels of management down through the hierarchy using methods like oral conversations or written memos. Upward communication allows lower-level employees to provide feedback and suggestions to upper management through avenues like surveys or meetings. Both types have advantages like maintaining discipline or improving procedures, but also disadvantages such as message distortion or resistance to change. The document provides solutions to issues, like using digital tools for downward communication and shortening lines of communication for upward information flow.

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JENEVIE B. ODON
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75 views14 pages

HBO Types of Communications

This document discusses two types of organizational communication: downward communication and upward communication. Downward communication refers to information flowing from upper levels of management down through the hierarchy using methods like oral conversations or written memos. Upward communication allows lower-level employees to provide feedback and suggestions to upper management through avenues like surveys or meetings. Both types have advantages like maintaining discipline or improving procedures, but also disadvantages such as message distortion or resistance to change. The document provides solutions to issues, like using digital tools for downward communication and shortening lines of communication for upward information flow.

Uploaded by

JENEVIE B. ODON
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TYPES OF

ORGANIZATIONAL
COMMUNICATION
TYPES OF ORGANIZATIONAL
COMMUNICATION

Downward Communication

Upward Communication
Downward Communication
 Occurs when information and
messages flow down through an
organization's formal chain of
command or hierarchical structure.
In other words, messages and
orders start at the upper levels of
the organizational hierarchy and
move down toward the bottom
levels. Responses to downward
communications move up along the
same path.
Methods of Downward
Communication
Oral Media/Method:
 Usually, the supervisors give
instructions to their
subordinates through face-to-
face and telephonic
conversation.
Methods of Downward
Communication
Written Media/Method:
 Written form through:
• Letters;
• Memorandums;
• Circulars;
• Manuals;
• Bulletins:
• Handbooks; and
• Policies.
Advantages

 Delegating authority and responsibility

 Marinating discipline

 Increasing efficiency

 Informing organizational plans and procedures

 Explaining the complex issues

 Issuing orders and instructions

 Avoiding by-passing of hierarchy

 Maintaining good labor-management relationship


Disadvantages

 Time-consuming

 Distortion of information

 Lack of explanation

 Deterioration of relationship

 Lack of feedback

 Lack of enthusiasm

 Creation of frustration
Solutions to Downward
Communication Issues
 The landscape of communication has become
increasingly digital
 To prevent distortion, communication from upper
management should encourage employees to
approach those in charge of the message to clear
up any confusion or answer any questions
regarding the correspondence
 Any correspondence regarding the enforcement or
introduction of rules will naturally be authoritative
Upward Communication
 is the process by which
lower-level company
employees can directly
communicate with upper
management to provide
feedback, complaints or
suggestions regarding the
day-to-day operations of the
company.
Examples of Upward
Communication
 Performance reports

 Focus groups

 Employee satisfaction surveys

 Company meetings

 Suggestion boxes
Advantages

 Increases mutual trust

 Improves workplace procedures

 Helps managers identify areas for self-improvement

 Makes employees feel valued

 Creates an inclusive environment within an


organization
Disadvantages

 Resistance From Employees

 Fear of Incompetence

 Indecisive Superiors

 Messages Not Heard

 Unwillingness to Admit Failure


Solutions to Upward
Communication Issues
 To prevent the distortion of messaging of low-level
management to upper management, the line of
communication should be short
 While downward communication can be formal, there
should also be a structured and transparent process for
employees to communicate with upper management
 Upper management should create a culture of listening
within the company
 Upper management can increase quality feedback from low
to mid-level employees by acknowledging suggestions or
ideas that are creative and can benefit the organization
THANK YOU!

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