BRM Data Collection and Analysis
BRM Data Collection and Analysis
AND ANALYSIS
Unit 4
DATA COLLECTION
Types:
Internal secondary data – sales records/
accounting records/ invoice
External secondary data – libraries /
periodicals / ad agencies / research agencies
/ government records, international
organization’s reports etc.,
LIMITATIONS OF SECONDARY
DATA
When was it collected? For how long?
May be out of date for what you want to analyze
Is the data set complete?
There may be missing information on some observations
Unless such missing information is caught and corrected
for, analysis will be biased
Are there confusing problems?
Sample selection bias?
Source choice bias?
In time series, did some observations drop out over time?
Unobtrusive
measures
TYPES OF SURVEY
Consumer survey
Consumer panels – focus groups / product
testing / concept testing – Static and
dynamic panels (based on the tenure of the
panel members)
Trade surveys – distribution channels /
trade associations
Retail audit
TYPES OF INTERVIEW
Personal interview
Telephone interview
Mail interview
Panel interview
Electronic interview
Self administered interview (SAI) is an
innovative evidence-based investigative tool
for enhancing witness statements which
facilitates recall and protects memory.
QUESTIONNAIRE CONSTRUCTION PROCESS
Determine what information is wanted
Determine the type of questionnaire to use –
personal / mail
Determine the content of individual questions – what
to ask
Determine the type of questions to use – open end /
closed end
Deciding on wording of questions
Decide the sequence of questions
Decide on the length of the questionnaire
Decide on layout and reproduction- case of control /
ease of handling / acceptance
Check the questions – expert’s opinion
Pretest or pilot study
Revision and final draft
GUIDELINES FOR GOOD
QUESTIONNAIRE
Brief
Simple
Proper words
Answerable
Objective answers
Avoid sensitive and sentimental questions
Avoid irrelevant questions
Better sequence of questions
Provide sufficient instructions for filling
Use cross checking questions
TYPES OF QUESTIONNAIRE
Structured and non disguised
Non structured and non disguised
Non structured and disguised
Structured and disguised
TYPES OF SCHEDULES
Rating schedule - is a schedule used to obtain
opinions, preferences etc, respondents over
statements on the phenomenon studied. The schedule
consists of positive and negative statements of opinion
on the phenomenon.
Document schedule are used to collect
data/information from recorded evidences and/or case
histories. Here the blanks, functional issues related
blanks and the like to be filled up from records and
documents are present.
Institutional schedule
Observation schedule is used when observational
method of data collection is used.
Interview schedule
EXPERIMENTS
Steps:
Selecting relevant variables
Specifying treatment levels
Controlling the experimental environment
Choosing the experimental design
Selecting and assigning the participants
Pilot testing
Data analysis