This is a classification of hotel done as per the various stamdards set by the Michelin groups as to what criterias must be met to be called a certain type of luxurious hotel.
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Classification of Hotels
This is a classification of hotel done as per the various stamdards set by the Michelin groups as to what criterias must be met to be called a certain type of luxurious hotel.
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Classification of Hotels
The Nature of the Hospitality Industry
Broadly speaking, Hospitality is the act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a customer and a host. Characteristics of the Hospitality Industry • Product-service mix • Two-way communication • Relationship building • Diversity in culture • Labor intensive Hotels and Their Classifications “Hotel” means an establishment held out by the proprietor as offering sleeping accommodation to any person presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. A hotel is classified as a commercial establishment providing accommodations, meals and other guest services. Classification of Hotels A) Classification on the basis of Size- • Small hotel (with 25 rooms or less) • Medium Hotel (26 to 100 rooms) • Large Hotels (101- 300 rooms) • Very Large Hotels (more than 300) B) Classification on the basis of Star- The classification is done by Ministry of Tourism under which a committee forms known as HRACC (Hotels and Restaurants Approval & Classification committee) headed by Director General of tourism comprising of following members are • Hotel Industry • Travel Agent Association Of India • Departments of Tourism • Principal of Regional Institute of Hotel Management Catering Technology & Applied Nutrition This is a permanent committee to classify hotels into 1-5 star categories. Generally inspects ones in three years. C) Classification on the basis of Location– • Downtown Hotel: A downtown hotel is located in the centre of the city or within a short distance from business centre, shopping areas, theatres, public offices etc. • Sub-urban Hotels: As the land cost in the city centre is higher and the space is limited, some entrepreneurs build their hotels near the outskirts of the city. Such hotels are ideal for people who prefer to stay away from the hustle and bustle of city. The duration of the stay of guest in these hotels may be longer than at a hotel located in the city. • Resorts Hotel: Hotels that are located at tourist destination such as hill station, sea beaches and countryside are referred to as resort hotels. These hotels have a very calm and natural ambience. The occupancy in resorts is normally higher during vacation time and weekends when guest want to take a break from their weekly routine. • Airport Hotel: Airport Hotels are situated in the vicinity of airport and other ports of entry. Offering all the services of a commercial hotel, these hotels are generally patronized by the passengers who need a stopover en route their journey. • Motel: The word motel is formed by merging two words ‘motor’ and ‘hotel’. They are located primarily on highways and provide modest lodging to highway travellers. A motel offers facilities such as accommodations, food and drinks, garage facilities, a parking lot, and re-fuelling for vehicles. • Floatels: Floatels are type of lodging properties that float on the surface of water. This category consists of all lodgings properties that are built on the top of rats or semisubmersible platforms, and includes cruise liners and houseboats. • Rotels: The hotels which rotate on wheel are called Rotels. It is also called Motel on wheels. The best example of rotel in India is Palace on Wheels. It is a luxurious train, fully air- conditioned, and well furnished, with attached restaurant and bar. D) Classification on the basis of Clientele- • Business or commercial Hotels: Designed to cater to the business traveller, commercial hotels are generally situated in the city centre. These hotels provide high standard rooms and amenities situated in the city centre. These hotels provide high standard rooms and amenities, along with high speed internet connectivity, business centres, and conference halls. • Transient Hotels: Transient hotels cater to the needs of people who are on the move and need a stopover en route their journey. Located in the close proximity of ports of entry, such as sea port, airport, and major railway station, these hotels are normally patronised by transient travellers. • Boutique hotels: These are very small and expensive hotels and mainly cater for elite class. They are different from the hotels in that each room has a distinct personality. Though the hotel is small but still it has more number of restaurants. Each restaurant is decorated keeping in view a theme and food served the uniform of the staff, the menu, even the way of welcoming the guest commemorates with the theme. Eg- The Lodhi in New Delhi and many more • Residential Hotels: As the name suggest, residential hotels provide accommodation for longer duration. These hotels are generally patronised by people who are on a temporary official deputation to a city where they do not have their own residential accommodation. • Suite Hotels: Suite hotels provide the highest level of personalized services to guest. The guest rooms generally comprise a living area, compact kitchenette, complete with refrigerator and a microwave, a bedroom attached with a bathroom. • Casino Hotels: Casino hotels provide gambling facilities, such as Luxor hotel and casino in Las Vegas. These Hotels attract the clients by promoting gambling, arranging extravagant floor shows, and some may also provide charter flight services to its clients. The casinos of Las Vegas, USA, are among the most famous casino in the world. • Conference Centres: The word conference means ‘a meeting, sometimes lasting for several days, in which people, with a common interest participates in discussions or listen to lecturers to obtain information’. • Convention Hotels: Convention is defined as ‘a formal assembly or meeting of members, representative, or delegates of a group for general agreement on or acceptance of certain practice or attitudes’. This type of meetings involves a large number of participants. The hotels catering to the needs of these segments are known as convention hotels. • Green hotel: is a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the environment. The basic definition of a green hotel is an environmentally responsible lodging that follows the practices of green living. E) Classification on the basis of Ownership- • Independent Hotels: These hotels are on ownership basis and do not have any affiliation or contract through any other property. And also they do not have any tie up with any other hotels with regards to policy, procedures and financial obligation. The advantages in this type of hotel is that they need not maintain a particular image and they are not bound to maintain any set targets, but can independently adopt quickly to the changing trends. They are usually autonomous. • Chains: When one hotel realizes that they can offer the same services in other cities, chains of the same hotel are opened in those places. Hotel chain is an enterprise that administrates, through a unique management a number of hotels located in different areas. They can be total or partial owners of the hotel and they manage their administration, marketing and promotion. • A chain is usually classified as operating under a management contract or as a franchise or referral group. • Management Contracts: It is a contract between the owner of the property and a hotel operator (management contractor) by which the owner employs the operator as an agent to assume the full responsibilities for operating and managing the hotel. • Franchise: It is the authorization given by a company to another company or individual to sell its unique product /services and use its trademark according to the guidelines given by former, for a specified time, and a specified place. • Referral Groups: It consists of independent hotel which have grouped together for some common purpose. Though the properties in the referral group may be different from each other but there is sufficient consistency in the quality of service to satisfy guest expectations. • Time –Share Hotels: A new concept of ownership also called vacation ownership or holiday ownership concepts, mushrooming up in resorts areas like hills, beaches, forest. As the name suggest, it entails purchasing a tourist accommodation at a popular destination for a particular time slot in a year which can be week or weeks. • Condominium: Condominium units also called as Condo are purchased outright and owned by the guest as second homes. Condominium hotels have single owners instead of multiple owners sharing the hotel. In condominium hotels, the owner informs the management company when they would occupy the unit. F) Classification on the basis of Duration of guest stay- • Commercial Hotels: The duration of guest stay in these hotels is short, ranging from a few days to a week. • Transient Hotels: A transient guest are those who are en-route guest i.e. who are in the process of moving from one destination to another and stop at the hotel for a short period of time as against a terminal guest who has reached his final destination. • Semi-resident hotels: These hotels are generally patronised by people who are staying at the location while in transit to another place. • Residential/Apartment Hotel: Residential hotels are also called as apartment hotels. Room in a Residential hotel are sold on a monthly or yearly basis. G) Alternative Accommodation: • Sarai/ Dharamshala: These lodging properties are mostly found at popular pilgrimage places. They are generally constructed by welfare trusts, social organisation, or even the state, and provide basic security and sleeping facilities for a nominal fee. • Youth Hostel: The youth, from rural as well as urban areas, travel for various reasons, such as education, adventures, and recreation. Youth hostels were established to cater to the youth on the move, who couldn’t afford steep hotel rents. • Yatri Niwas: A yatri niwas provides low-cost, self-service accommodation to domestic tourist in cities. The emphasis is on modest comfort and affordability. • Paying Guest Accommodation: A PG accommodation is a non institutional accommodation offered by individual household at various destination.