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Tour Guiding Tips

This document outlines the key skills and responsibilities required of an effective tour guide. It discusses how to properly receive and guide tourists, including providing factual information, ensuring safety, and acting professionally. It also describes the necessary communication abilities, such as being able to speak clearly and answer questions, and techniques for giving informative commentary during tours. Overall, the document provides a comprehensive overview of best practices for tour guiding.

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Michael Jr Zeuqirne
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© © All Rights Reserved
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Download as PPT, PDF, TXT or read online on Scribd
101 views

Tour Guiding Tips

This document outlines the key skills and responsibilities required of an effective tour guide. It discusses how to properly receive and guide tourists, including providing factual information, ensuring safety, and acting professionally. It also describes the necessary communication abilities, such as being able to speak clearly and answer questions, and techniques for giving informative commentary during tours. Overall, the document provides a comprehensive overview of best practices for tour guiding.

Uploaded by

Michael Jr Zeuqirne
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Tour Guiding

Techniques
Content and Methodology
Tourists
 People who leave their homes to temporarily
visit a place
 They should be spending and not earning
money from the place they visit
 Reasons can be pleasure, meetings or
seminars
 With the intention of learning something about
the place like its history, people, culture
Basic factors for a
successful tourist
destination
 Attractions which can be site itself or an
event
 Amenities or facilities like
accommodation, food, local,
transportation, communication and
entertainment at the site
 Accessibility
 Peace and order
Characteristics of Tourism
 Product is not brought to the consumer;
 The tourism product is not used up, it doesn’t
exhaust the country’s natural resources;
 People-oriented;
 Labor-intensive;
 Multi-dimensional;
 Seasonal;
 Dynamic;
 Characterized by the changing ideas of its
customers.
Nature of Tour Reception
& Guiding
 First impression of tourists play a very
important role
 Receiving tourists is just like receiving
guests in your home
 Show the best without boasting or
overdoing
 Guiding is not simply telling them “to your
left, to your left”, there’s a lot more into it.
Duties and
Responsibilities
 Provide them information and explanations
about the place honestly without prejudice;
 Ensure a factual presentation, make sure to
distinguish the truth stories, legends, traditions;
 Act fairly and reasonably in all dealings with
colleagues and co-workers;
 Always act with tact and diplomacy in dealing
with the guests
 Always report for duty healthy and positive
 Never take advantage of the ignorance of the
tourists
 Never allow yourself to be used by
unscrupulous organizations who want to take
advantage of the tourists
 Use common sense and be honest by saying “
I don’t know,…I will check,..”
 Ensure guest’s safety, warn them on:
 Plants that might cause some allergies
 Food and drinks that might not suit their
digestive system
 Elevation for those with vertigo and fear of
height
 Dogs that might bite
 Presence of pickpockets in crowded areas
 Protect the reputation of tourism by
making every assignment a treat, with
respect to the environment, wildlife,
sights & monuments, local customs &
traditions
 Act responsibly as representative of the
country and the people
Communication Skills

 Language proficiency
 Avoid using highfalutin words, use
simple, easy to understand words
 Try to get rid of regional accent
 Use synonyms to explain, to describe
something
 Use non-verbal communication in a
difficult thing or situation
 Speak audibly, not too soft and not too
loud
 Conduct your commentary in a relaxed,
entertaining manner (they came here to
enjoy, remember)
Guiding Techniques
 Be prepared, study the destination
 Plan your spiel or commentary, it should be
structured
 Have an update on the local and global news
and environmental issues
 Intercede when necessary in the interaction
with the guest and the locals
 Be aware on the basic human behavior and
attitudes
 Do not research to back up your facts
 Be ready for pertinent and impertinent
questions
 In cases of having more than one guide, find
some time to sit down, discuss to synchronize
information & learn from each other
 Never tell your personal life at first meeting
 Never sell anything at first meeting
unless they ask
 Be punctual at all times. Be there at least
one hour before the tour starts
 Learn map reading
 Learn how to say NO to indecent
proposals
 Always make a head count before,
during and after the tour, especially on
stops
 Be practical when making judgment,
think if the benefit of the majority
 Be a good decision maker
 Learn basic first aid
Qualities of an effective
Tour Guide
 Love of country
 People-loving
 Open-mindedness
 Tactfulness
 Punctuality
 Proper decorum
 Honesty
 resourcefulness
 Self- confidence
 Sense of humor
 Enthusiasm
 Fairness in treatment
 Good health
 Good communicator
 Patience
 Reasonable
 Assertiveness
 Humble and polite
Steps on how to make a
commentary
 Begin with a smile, greeting and
introduction
 Brief the guests about the tour for the day
 Review the inclusions and exclusions of
the tour
 Give the distance and traveling time of the
destination
 What to expect from the tour
 Give necessary precautions
 Do not miss to point important landmarks
along the way
 Announce comfort stops
 Always do the head count
Tips for an effective tour
commentary
 Start with a greeting or introduction
 Information should be delivered in a
manner that would interest the guests
 Sense of humor should be part of the
delivery of information
 Remember, commentaries help people
understand and appreciate what they
actually see
 Face the group, not a few
 Speak slowly and clearly
 Voice should be audible
 Practice eye contact
 Prepare yourself for questions to be
asked
 Take control of your breathing and
emphasize important words
 Use synonyms, example in explaining
something
 When mentioning a name, repeat it or spell it
 Maintain silence, if the need arises
 Listen carefully to questions and other
concerns
 Never argue with the guests
 End your tour always by thanking the guests
Methodology

 Discuss the Tour guide Personality


 Kinds of tour guides
 Types of tour guides
 Scope and responsibilities
 Rewards of the profession
 Research Skills
 Domestic tourism
 Natural and man-made attractions
 Historical sites
 Events, fiestas
 National, local and regional boundaries
 Geography and topography
 Communication Skills
 Reading

 Thinking and writing

 Delivery of commentary

 Verbal and non- verbal


 Mock tour
 Inside the classroom

 Individual commentary-making

 Delivery of commentary
 Actual tour to a destination

 Observation from a licensed, professional


tour guide how to conduct a tour

 Critiquing based on tour guiding principles


and techniques
 Tour to a destination with a prepared,
memorized spiel or commentary on a chosen
tourist attraction ( on the bus)

 Invite resource speaker, tour guide for


additional hands-on lecture/presentation

 Mock and actual tour is required to complete


the competencies of a tour guide
THE END

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