Device

Management
Overview

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 Module Objectives
 After completion of this module you will know

 How Devices are managed in the ISU system and activities

performed on them.

 What is mean by Technical Master Data and how its

managed in the system.

 How meter readings are taken and maintained for the

devices.

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 Agenda
 Topic 1 – Terminology
 Topic 2 – Key Concepts
 Topic 3 – Technical Master Data
 Topic 4 – Device Characteristics
 Topic 5 – Service Orders
 Topic 6 – Meter Reading
 Topic 7 – Summary
 Topic 8 – Learning Checkpoint

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 Topic 1
Terminology

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Topic 1: Terminology
ISU Terminology Current Description
Terminology
Device Meter /CT/PT Identifies Meter/CT/PT
Device Category Material number in Helps classify a
SAP R3 Device as Meter or
Transformer
Connection Object Service Point Identifies Service
Point in current
system
Premise Premise Apartment or Flat
Device Location Meter Room/Cabin Identified Meter
Room/Cabin
Installation N.A Links Premise and
Device
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Topic 1: Terminology
ISU Terminology Current Description
Terminology
Meter Reading Unit Book Group of installed
meters that are to be
read together.
Portion Cycles Group of Consumers
that are to be billed
together
Meter Reading Order N/A A document required
(MRO) for taking Meter
Reading
Register N/A Used to measure
usage of power

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 Topic 2
Key Concepts

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 Key Concepts
 Industry Solution Utilities / Customer Care & Service
System (IS-U CCS)  SAP Product

 IS-U - Industry Solutions for Utilities.

 CCS - Customer Care Services

 IS-U CCS - Customer oriented software for

customers of a utility company.

 The greatest advantage IS-U CCS is that, it is an

Integrated system.
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 Functional Areas of CCS

CCS

Customer
Customer Device Relationship
Billing Finance
Service Management Management

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 Device Management – Core Areas

Device Management

Technical Device
Meter Reading Service Order
Master Data Relationship

• Connection • Scheduling • General

• Validation characteristics of • Installation
Object • Replacement
• Premise • Estimation Device i.e.
• Manual input of Register Group, • Inspection
• Device Location • Removal
• Installation periodic & Device Category,
aperiodic meter Device
reading • Maintain device
relationship
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 Topic 3
Technical Master Data

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 Topic 3: Technical Master Data
 Technical Master Data and Business Master Data are
maintained in the system.

 Technical Master Data is data pertaining to installing

of a device for a consumer.

 Business Master Data is data related to a consumer.

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Topic 3: Technical Master Data
 Device Management constitutes
 Technical Master Data
 Technology
 Device installations
 Meter Readings.

 Technology involves storing technical information related

to the devices (meters, current transformers and potential
transformers), in the system.
 Device Installation refers to putting a device in to the
system.
 Meter Readings is the procedure for entering and
processing meter readings into the system.

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 Business Master Data
Business A person or a legal entity with
whom you have a business
Master
Business Partner relationship
Data
(BP)
The customer’s account: the
management of the customer is
Contract Account driven by the contract account
(CA) (billing method, payment
method, collection method)

Contract
An agreement between the
business partner and the utility
company

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 Technical Master Data
Technical The installation stores the billing
Installation
Master Data properties for one or more devices
at a premise

The device location provides

Device
Location
information on the physical
location of the device

A premise is an enclosed spatial

Apartment Premise unit that is supplied with energy,
1
such as an apartment or a factory.

Connection Object is a building,

Connection Object piece of property or other facility
that is connected to the supply grid.

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Master Data Relationships
Business Partner Connection
Object

Contract Account
Premise Device Location
Contract

Installation Device

Meter Reading Portion

Unit

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 Connection
Object
(Building)
Premise (Flat)

Installation

Utility Contract

Contract Account

Business
Partner
(Customer)

Device Location
(Meter Room)

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 Topic 4
Device Characteristics

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Topic 4: Device Relationship
 Numbers in System :
 Device Number (Serial Number) : It is the actual Meter or
CT/PT number. (From now on even CT/PT numbers will be
maintained in the system). It is unique for every device.
Usually while referring to a device we will use this number.

 Equipment Number : Its an internal number assigned by the

system for its reference.

 Material Number : It is nothing but the Device Category

number.

 Register : Measures consumption and energy. It can

exist physically or as a display in electronic devices
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 Topic 4: Device Relationship
Material
Description
SIE-DTZ 0815

Register Register
Group

Meter
reading
Device Category
Data
Device Number Device Data
(Serial Number)

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 Topic 6
Meter Reading

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 Diagrammatic View Of Meter Reading Process

Meter Read Create Meter Download To MRI Meter Read

Schedule Reached Reading Order

Corrections

Validations Meter Reading Upload

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 Topic 6: Meter Reading
 Meter Reading is recording of energy usage at a
particular premise.

 Before actual meter reading process begins, it needs to

be scheduled.

 A Factory Calendar is maintained, which specifies the

working days and holidays for the year

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Topic 6: Meter Reading
 Scheduling needs to done for meter reading and
billing both.

 Scheduling is creation of schedule dates for meter

reading and billing.

 For scheduling Schedule Master Records are to be

created.

 Schedule Master Records for billing are called

‘Portions’ (Cycle).

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Topic 6: Meter Reading
 Master Records for meter reading are called Meter
Reading Units or MRUs (books).

 Portions(cycles) signify all consumers to be billed on the

same day where as Meter Reading Units signify all the
consumers whose meter readings are to be taken on the
same day.

 Schedule Records are created on the basis of Schedule

Master Records and creation of schedule records is an
annual activity.
 MRUs may be created as and when required.

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 Topic 6: Meter Reading
Meter Reading Units (MRUs)
• MRU is same as Book
No. in current system.
• Group of utility
Installations that are in

Meter Reading Unit

the same region and
read by a certain date.
• Make up a Meter
Readers’ route for a
particular day.
• Form the basis for meter
reading.
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Topic6: Meter Reading
Portion
• Portion is same as
Portion 1 Portion 2
Billed 25/7/04 Billed 26/7/04
Cycle in current system.
• Control billing schedule.
• Determines frequency
MRU 1
MRU 3
of the periodic billing.
• Group of contracts to
be billed on the same
day. Possibly assigned MRU 2 MRU 4

to several meter
reading unit.
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 Topic 6 - Meter Reading

Meter Reading Unit

City District
Street
Connection Object
Device Location

Device

Device Loc. 1
Device 1
Device 2
Connection Object Street 1
1
Street route defines the sequence in which the devices in a service
territory are to be read. Doing this can optimize the meter reader’s route.
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 Topic 6: Meter Reading
 Meter Reading can be

 Periodic meter reading (based on schedule records-

monthly)

 Aperiodic meter reading

– Interim meter reading with billing at the time of Move – Out
– Interim meter reading without billing (Check reading)
– Control reading

 Resulting from a process like

– Customer Move- In
– Device Removal

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 Topic6: Meter Reading
Meter Reading
Order Creation

Meter Reading Order Billing order

Order Output

Printing Of MRO Download to MRI

Billing
Upload of
Meter Readings
Validation

Correction
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 Meter Reading Order
• Meter Reading Orders are:
 Prerequisite for a Meter Reading
 Display all data needed for meter
reading:
Date
Device Number
Expected meter reading.
 Can be printed or transferred to
MRI.

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 Mass Orders: Background Job
 Mass orders are often scheduled as background jobs, &
run during the night.

 The background jobs can be started, for

example
 On a certain date/time of day
 After another job
 After an event

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 Upload/ Download of Meter Readings

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Entry of Meter Readings
 Meter Readings are entered either through mass upload
(periodic readings).

 Meter Readings can also be entered manually (Check

readings).

 Meter Readings can also be estimated using criteria

already entered into the system.

 Meter Readings are then validated by the system.

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 Meter Reading Validation

Correction Implausible Release

Meter Reading
Validations Plausible
Results

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Correction of Meter Readings
 Implausible meter readings are thrown out by the
system based on certain pre-defined criteria.

 These need to be corrected and/or released by the

screening department.

 Even readings that are shown plausible by the

system can be changed manually.

 A Re-reading order can be generated to again take

readings for certain meters.

 It is possible to estimate meter readings during

correction of meter readings.
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Meter Reading Reversal
 It is possible to reverse a meter readings entered if it
not processed for billing.

 During reversal of meter reading, meter reading order

is deleted.

 Billing Order for that reading (if created) is also

deleted.

 The Meter Reading Result is deleted.

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Factory Calendar
• The creation of scheduled, service orders and meter
reading orders is based on the Factory Calendar which
is set up in the system.

• Factory Calendar is made up of public holidays and

company assigned holidays.

• These holidays can be

1.Fixed public holidays e.g., Independence Day, New Year Day,
etc which have same date every year or
2. Non fixed holidays for example Holi which is 26th March in
year 2005 but on 15th March in 2006, for these holidays input is
given before the beginning of each year

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 Fixed Holiday
26th January every
Year

All non-working days

are denoted by red
color

Non-Fixed Holiday
9th April 2005 Gudi Padwa

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 Topic 7
Summary

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Topic7: Summary
 Device Management constitutes
 Technical Master data
 Device Relationships
 Meter Reading
 Service Orders

 Technical Master Data is information required for

installing a device on customer site.

 In Device Relationship device related information is

maintained.
 Information of devices include information like basic device
category, device category, register groups or winding groups.

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 Topic7: Summary
 Service Orders relate installation /removal and
replacement information of devices

 Devices need to be installed technically and billing related.

 Devices need to removed technically and billing related.

 Devices can be replaced with devices of same or similar

device category.

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Topic7 : Summary
 Finally Meter Readings are to be taken and
processed for the devices.

 Scheduling needs to be carried out for Meter Reading.

 Meter Reading Orders have to be created for performing

Meter Reading.

 Meter Readings are entered into the system through mass

upload, or manually.

 Meter Readings are validated in the system.

 Meter Readings can be corrected or reversed.

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 Topic 8
Learning Checkpoint

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Topic 8 – Learning Checkpoint
 What are Technical Master Data?

 What are Master schedule records for Meter

Reading?

 Does the system support estimation of Meter

Reading Results?

 How is meter reading carried out in the system?

 What are the various types of device installations?

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 THANK YOU

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