WELCOME TO

QUALITY MANAGEMENT
MODULE
Sanjay Kumar

 25th June 2008

1
QM Module

2
QM Module General

QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
3
Processes
QM Overview
Business Scenario
Main Business :
Scenario

 Industrial companies perform quality inspections on

products at various stages in the logistics supply
chain.
 They need to maintain inspection specifications,
record inspection results, and can perform
evaluations using this data.

 SAP AG 1999

4
QM Integration
MM PP
Basic
Basic data
data Production
Purchasing Requisition Production
Purchasing Requisition planning
planning
Materials
Inventory
Inventory mgmt
mgmt Reqt
Reqtplanning
planning
Invoice
Invoice R-cut
Vendors R-cutcapacity
capacity
verification
verification planning
Goods
Goodsreceipt
receipt planning
Routings Stock
Stocktransfer
transfer Warehouse Planned
Warehouse Planned
Goods
Goodsissue
issue management Orders
Orders
management
Documents Opening
Opening
period
period
Order:
Order:
Inspection plan QM Inspection lot --Creation
Creation
--Release
Release
Characteristics Inspection
Inspection lot
lot --Confirmation
Confirmation
Insp. methods Shop
Shopfloor
floor
control
control
Insp. catalogs Print
Printinsp.
insp.instruction
instruction Capacity
Capacity
leveling
leveling
Test equipment CAM
Results
Resultsrecording
recording
PM SD
Test
Test equipment
equipment Shipping
Shipping
management
management Usage
Usage decision
decision Billing
Billing
QM Overview

Planning Inspection

Control

6
QM Overview

Quality Planning: Activities

Creating and managing the

 Quality planning master data that is required
(among other items) to plan
 Quality inspection
and execute quality
 Quality control inspections.

 Quality certificates

 Quality notifications

 Test equipment mgmt.

7
QM Overview

Quality Inspection: Activities

 Quality planning Determining whether the units

inspected fulfill the predefined
 Quality inspection quality requirements.

 Quality control

 Quality certificates

 Quality notifications

 Test equipment mgmt.

8
QM Overview

Quality Control: Activities

Implementing different
 Quality planning preventive, monitoring and
corrective activities.
 Quality inspection
These activities are based on the
 Quality control specifications from quality
planning and the evaluations of
 Quality certificates
quality inspections and quality
 Quality notifications notifications.
398
398
157
157 005
005
 Test equipment mgmt.

np
np

9
QM Overview

Quality Certificates: Activities

Certifying the quality of a material
or product.
 Quality planning

 Quality inspection Quality certificates contain texts,

specification values, and
 Quality control inspection results.

 Quality certificates

 Quality notifications

 Test equipment mgmt.

10
QM Overview

Quality Notification : Activities

Recording the Non-Conformance
or product.
 Quality planning

 Quality inspection Investigation and analysis of defect

Record Cause , Task and activities ,
 Quality control etc.,

 Quality certificates

 Quality notifications

 Test equipment mgmt.

11
QM Overview

Test Equipment Management: Activities

Managing master data as well as
 Quality planning the planning and processing
calibration inspections for test
 Quality inspection and measurement equipment.

 Quality control

Quality certificates 30


 Quality notifications

 Test equipment mgmt.

12
QM Module - General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
13
Processes
QM Overview

Quality Planning: Activities

Creating and managing the

 Quality planning master data that is required
(among other items) to plan
 Quality inspection
and execute quality
 Quality control inspections.

 Quality certificates

 Quality notifications

 Test equipment mgmt.

14
Quality Planning
 Inspection Planning
 Inspection Plan
 Master Recipes
 Basic Data
 Catalog / Selected Sets
 Master Inspection Characteristics
 Class Characteristics
 Inspection Method
 Sampling Procedure / Sampling
Scheme
 Work Center
 Logistic Master Data
 Material master QM-View
 Quality Info Record

15
Quality Planning
QM Basic Data and Inspection Plan Structure
Inspection Plan Structure :

Material master
record

Vendor master
record Insp. plan

Customer master
record Header

Inspection Operation
characteristic

Work center

Production
resources/tools

 SAP AG 2001
16
Quality Planning
Inspection Plan :
 Inspection plans is used to describe how a quality inspection
should be performed for one or more materials.

 Define in the inspection plan in which order individual

inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.

Inspection plans for different uses (for Example goods issue

inspection, Inprocess Inspection, Inspection during Sales etc.).

17
Quality Planning
Master Inspection Characteristic
Basic Data : Master Inspection Characteristics

Characteristic
control

What is to be inspected?

References to
General data master records

Administrative data

 SAP AG 1999

18
Quality Planning

Master Inspection Characteristics :

 Inspection characteristic describes WHAT needs to be inspected.

 MIC can be either Qualitative or Quantitative and intended for

repetitive use.

 Catalogs & inspection Methods are assigned to MICs

 Defect Catalogs are assigned in case Defect Recording is required.

 Control Indicators defines the parameters for Result recording of

the MIC & Result analysis.

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Quality Planning
Basic Data
Usag:e
Usage
ofC of
ataloCatalog
gs

C
Crr
ac
ak
ce
kd
ed

D
Da
am
ma
ag
ge
ed
d Scrr
att
ched
Sc a ched

W
Wa
arr
ppe
ed
d

CODING
1001 W arp ed
1002 Dam aged
1003 Cracked
1004 Den ted

SAPAG2001 20
Quality Planning
Cat Codes Codes Selected Selected
Type Grp Set Set
Codes

9   Defects

6   Defect consequences

5   Causes

4   Events

3     Usage decisions

2   Task

1     Characteristic attributes
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Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.

 Can define our own code groups and codes for

each catalog type.

 Directly assign catalogs to master inspection

characteristics

 Use the catalogs to make it easier to record inspection

results, defects, and defect locations during inspection

lot processing
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Quality Planning
Inspection Method: General
Basic Data : Inspection Method

Qualification

What kind of inspection

is to be performed?

Texts
Validity

Classification

 SAP AG 2001
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Quality Planning
Inspection Method:
 An inspection method describes how the inspection to be carried out
for an inspection characteristic.

 Common family of components which are inspected under standard

specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic

 Up to ten inspection methods can be assigned to a master inspection

characteristic, however only one inspection method can be assigned to
the planned characteristic.

 Inspection method is maintained at plant level and validity from effective

date.

 Inspection method identifier is optional Text, Long Text, Inspector

Qualification to be entered on data screen for every inspection method
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Quality Planning
Quality Info Record :

 When a quotation or purchase order is created, the system checks

whether a Q-info record is required and available for the combination
of material and vendor. A check is made to determine whether the
purchase order can be released

 Specify a status profile for releasing the supply relationships as well

as the QM system of the material-vendor combination in the Q-info
record

 This facilitates the inspection or perform a goods receipt inspection

and/or source inspections

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QM Module General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
26
Processes
QM Overview

Quality Inspection: Activities

 Quality planning Determining whether the units

inspected fulfill the predefined
 Quality inspection quality requirements.

 Quality control

 Quality certificates

 Quality notifications

 Test equipment mgmt.

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Quality Inspection
 Inspection Lot Creation
 Manual / Automatic Lot
 Stock / Non-Stock relevant Lot
 Result Recording
 Quantitative / Qualitative / Calculated chars
 Single/Multiple recording
 Valuation with specification
 Defect Recording : For deviation
 Manual / Auto creation
 Continued with notification : Background process
 Usage Decision
 UD code / Stock Posting / Quality Score Calculation

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Quality Inspection
Inspection Lot : Inspection Lot: Business Scenario

Inspection
lot

The inspection lot represents the request to a

 SAP AG 1999

plant to perform a quality inspection on a

certain quantity of a material.
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Quality Inspection
Inspection Lot Lot:
Inspection : General
General

Maintenance
order

Goods
movement

Production
order

Quality
Customer Inspection
order lot inspection

Delivery

11
12
1
Deadline 10 2
9 3
monitoring 8 4
7 6 5

Manual

 SAP AG 2001

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Quality Inspection
Inspection Process : Result Recording
QM Inspection Process: Results Recording

Event

Inspection lot

Sample determination

Enter results
Results
Valuation
recording
Completion

Defects recording

Usage decision

Evaluation

 SAP AG 1999

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Quality Inspection
Defect recording business scenario :
Defects Recording: Business Scenario

 SAP AG 1999

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Quality Inspection

Usage Decision – Effects :

Usage Decision: Effects

A B
Vendor Stock C
A D

Purchasing

! Production

Units Inspection stage

Statistics Quality level

t Time

 SAP AG 1999

33
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
34
Processes
QM Overview

Quality Certificates: Activities

Certifying the quality of a material
or product.
 Quality planning

 Quality inspection Quality certificates contain texts,

specification values, and
 Quality control inspection results.

 Quality certificates

 Quality notifications

 Test equipment mgmt.

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Quality Certificate

 Incoming
 Vendor certificate against Good receipt

 Outgoing
 Certificate Profile
- Certificate Planning
- Certificate Processing

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Quality Certificate

37
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
38
Processes
QM Overview

Quality Notification : Activities

Recording the Non-Conformance
or product.
 Quality planning

 Quality inspection Investigation and analysis of defect

Record Cause , Task and activities ,
 Quality control etc.,

 Quality certificates

 Quality notifications

 Test equipment mgmt.

39
Quality Notification
 Notification Type
 Vendor problem
 Internal problem
 Customer complaint
 Notification Process
 Automatic trigger from defect recording / Manual creation.
 Predefined codes as per catalog used in
- Item / Task / Activity
 Catalog maintained at client level.
 Task completion for notification closure
 Standard report for notification.

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Quality Notification

Elements: Archive Link Description

Workflow Defects analysis

Evaluations Q Notification Tasks

Controlling
Status
management
Nonconformity
costs
QM costs Actions
Quality Notification

Notification Purpose :
 To record & process
different types of
Complaint Details problems..
Complaint type and rejection details
Partners and Coordinator  To analyze the defects &
Internal and External failures monitor the correction of
Causes (Root Cause) these defects.
Tasks (Corrective Action )
Activities (Preventive Action)

Task Completion and

Notification closure

Report

42
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment Management

QM Integration with Other Modules

Standard Reports
Benefits
43
Processes
QM Overview

Test Equipment Management: Activities

Managing master data as well as
 Quality planning the planning and processing
calibration inspections for test
 Quality inspection and measurement equipment.

 Quality control

Quality certificates 30


 Quality notifications

 Test equipment mgmt.

44
Test Equipment Management
Purpose :
 To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
 Creation of
• Equipment
• Maintenance task list
• Maintenance plan
 Scheduling the Plan
 Processing of Calibration order (Internal / External)
 Creation of the lot
 Result recording
 Defect recording
 Usage decision
 Notification processing for any deviation.
45
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
46
Processes
QM Integration
MM PP
Basic
Basic data
data Production
Purchasing Requisition Production
Purchasing Requisition planning
planning
Materials
Inventory
Inventory mgmt
mgmt Reqt
Reqtplanning
planning
Invoice
Invoice R-cut
Vendors R-cutcapacity
capacity
verification
verification planning
Goods
Goodsreceipt
receipt planning
Routings Stock
Stocktransfer
transfer Warehouse Planned
Warehouse Planned
Goods
Goodsissue
issue management Orders
Orders
management
Documents Opening
Opening
period
period
Order:
Order:
Inspection plan QM Inspection lot --Creation
Creation
--Release
Release
Characteristics Inspection
Inspection lot
lot --Confirmation
Confirmation
Insp. methods Shop
Shopfloor
floor
control
control
Insp. catalogs Print
Printinsp.
insp.instruction
instruction Capacity
Capacity
leveling
leveling
Test equipment CAM
Results
Resultsrecording
recording
PM SD
Test
Test equipment
equipment Shipping
Shipping
management
management Usage
Usage decision
decision Billing
Billing
QM integration
Position of QM

Quality
Management:
MM PP
Integration
in logistical Quality
processes Management

PM SD

 SAP AG 1999

48
QM integration
Material Management
 Manages quality information for materials, vendors
 Releases vendors; Monitors their QM systems
 Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
 Evaluates vendors on the basis of quality using quality scores from
audits, goods receipt inspections, and problem notifications.
 Requests quality certificates and monitors their receipt. Tracking of
vendor certificates.
 Triggers source inspections to be carried out at the vendor’s premises
before the vendor is due to make a delivery - Source inspection.
 Triggers inspections for goods movements, for example, goods receipt
 Blocks payments until Inspection Lots are accepted

49
QM integration
Production Planning
 Batch management
 Handles inspection characteristics and setup characteristics for operations
 Manages quality inspections for manufacturing orders
 Handles in-process inspections during production at freely defined
inspection Points- In-process Inspection (Qty/time based)
 Scrapping procedures
 Triggers final inspection upon goods receipt from production
 Confirms quality and quantity information for manufacturing orders
 Monitors production quality with the help of control charts and determines
process capability.
 Manages problems in production using quality notifications and by
processing corrective tasks

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QM integration
Sales and Distribution
 Batch allocation during delivery of finished goods
 Customer Complaints Handling
 Manages customer-related quality information
 Triggers an inspection at shipping when the delivery is created-
Lot Creation thro PGI for Sales Inspection
 Lot Creation thro PGR for Customer Returns
 Creates quality certificates with the delivery

Plant Maintenance
 Equipment related data maintenance
 Calibration

51
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
52
Processes
Reports

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Reports

54
Reports

55
Reports

56
Reports

57
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
58
Processes
Benefits
BENEFITS :
 Comprehensive master data maintenance by system.
 Stocks in Quality till inspection is completed.
 Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be
viewed on line
 Quality Score for vendor is based on U D.
 Standardized methodology for complaint reporting and
analysis.
 Calibration frequency scheduled by system for instruments.
 Standard reports for analysis and review.

59
QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
60
Processes
QM Processes
1. QM Master Data
2. Incoming Inspection
3. In Process Inspection
4. Final Inspection
5. Stock Transfer Inspection
6. Customer Complaints and Return
7. Miscellaneous Inspection
8. Calibration Inspection

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1. QM Master Data

62
QM Master Data

Change
Create Display
(many times)
(One time (any time)
only)

1. Material master : MM01,MM02,MM03

2. Inspection Method : QS31,QS32,QS33
3. MIC : QS21,QS23,QS24
4. Equipment Master : IE01,IE02,IE03
5. Catalog : QS41,QS42
6. Selected Set : QS51,QS52
7. Sampling Procedure : QDV1,QDV2,QDV3
8. Inspection plan : QP01,QP02,QP03
9. Maintenance Task list : IA01,IA02,IA03
10.Quality info Record : QI01,QI02,QI03

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2. Incoming Inspection

64
Incoming Inspection
Incoming Insp

GR-MIGO Posting by MM

Inspection Lot : Type 01

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not Ok
(QE51n) for inspection Resul Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Stock Posting processing (QM02)
- Quality Score updation
- UD code Valuation
- Inspection lot completion Notification
Closure

65
3. In-Process Inspection

66
In-process Inspection
In-process Materials

Order create by PP

Inspection Lot : Type 03

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not Ok
(QE51n) for inspection Resul Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Notification
Valuation is required on each processing (QM02)
recording

Notification
Lot Usage Decision Closure

67
4. Final Packing Inspection

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Final Inspection

Final Inspection

GR Posting by PP

Inspection Lot : Type 04

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not Ok
(QE51n) for inspection Resul Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK
Usage Decision (QA11)
- Stock Posting in Silo Notification
- Quality Score updation processing (QM02)
- UD code Valuation
- Inspection lot completion

Notification
Closure

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5. Stock Transfer Inspection

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Stock Transfer Inspection
Plant to Plant

Stock Transfer
GR Posting by MM

Inspection Lot : Type 08

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not Ok
(QE51n) for inspection Resul Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Stock Posting processing (QM02)
- Quality Score updation
- UD code Valuation
- Inspection lot completion Notification
Closure

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6. Customer complaint
and Returns

72
Customer Rejection
Create Return Sale Order
by SD thro VA01

Post Goods Receipt to

storage loc using VL01n
for Inspection lot creation.

Classification of Inspection Lot : Type 05 created

customer and viewed thro QA32

complaint
Result Recording for Usage Decision
investigation finding for the Lot

Notifications Process contains : Defect

•Customer Details / Sale order Recording
•Complaint type and rejection
details
•Partners and Coordinator Create Notification
•Internal and External failures
•Causes (Root Cause) Task Completion and
•Tasks (Corrective Action ) Generate Report
Notification closure
•Activities (Preventive Action)

73
Customer complaint

Notification Raised
by SD

Notifications Process contains :

•Customer Details / Sale order
•Complaint type and rejection Send to Concerned
details Personnel for actions
•Partners and Coordinator
•Internal and External failures
•Causes (Root Cause)
•Tasks (Corrective Action ) Task Completion and
•Activities (Preventive Action)
Notification closure

Generate Report

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7. Miscellaneous Inspection

75
Miscellaneous Inspection
Miscellaneous Inspection
(Audit/Reverse Engg)

Manual Lot Creation

using QA01

Manual Lot origin :Type 89

created and viewed thro Defect Recording
QA32 in RR
Result Recording (QE51n) Not Ok
for inspection Resul Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Quality Score updation processing (QM02)
- UD code Valuation
- Inspection lot completion
Notification
Closure

76
8. Calibration Inspection

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Internal Calibration

QC Equipment

Master
Master Data
Data ::
Calibration Order •• Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Searching thro IW39 •• Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
•• Maintenance
Maintenance Plan
Plan :: IP41
IP41
•• Scheduling
Scheduling :: IP10
IP10
Inspection Lot list :Type 14
Defect Recording
created and viewed thro
in RR
QA32
Not Ok
Result Recording (QE51n) Notification
for inspection Resul Creation (QM01)
Quality
Notification
characteristics t Background
OK
Notification
Usage Decision (QA11) processing (QM02)
- UD code Valuation
- Inspection lot completion
Notification
Closure

78
External Calibration
Lab Equipment
to be calibrated by external
Master
Master Data
Data ::
Calibration Order Searching thro IW39 •• Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Calibration Order Processing thro IW32 •• Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
•• Maintenance
Maintenance Plan
Plan :: IP41
IP41
•• Scheduling
Scheduling :: IP10
IP10
Create Purchase Order and
Gate Pass by MM thro ME21N
Defect Recording
in RR
Create service entry sheet by
MM thro ML81N Not Ok
Notification
Inspection Lot list :Type 14 Resul Creation (QM01)
Quality
created and viewed thro QA32 Notification
t Background
Result Recording (QE51n) for OK
inspection characteristics
Usage Decision (QA11) Notification
- UD code Valuation processing (QM02)
- Inspection lot completion

If Inspection Lot not required Notification

Service Entry Sheet completion /
Closure
MIRO Processing by QM

79
Thank you

80