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Personality Development and Customer Relations 1

The document discusses personality development, including defining personality as the combination of physical, intellectual, social, emotional, and value-based qualities that make up an individual. It outlines the key components of personality like habits, attitudes, interests, values and principles. The document also examines reasons for developing personality, techniques for improving personality, and different personality disorders.

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Gayli Cortiguerra
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Download as PPT, PDF, TXT or read online on Scribd
606 views

Personality Development and Customer Relations 1

The document discusses personality development, including defining personality as the combination of physical, intellectual, social, emotional, and value-based qualities that make up an individual. It outlines the key components of personality like habits, attitudes, interests, values and principles. The document also examines reasons for developing personality, techniques for improving personality, and different personality disorders.

Uploaded by

Gayli Cortiguerra
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Personality Development and

Guest Relations

Lesson 1
Objectives
 At the end of the lesson the students
will be able to:

 Understand the meaning of personality


 Identify the five components of
Personality
 Recognize the importance of personality
 Discuss what is personality differences
and how personality is improved
Introduction
 Your image is
reproduction or a mental
picture of you as seen
by others. The way you
are treated in this world
depends largely on the
way you present
yourself– the way you
look, speak and
BEHAVE.
Personality:Definition and its
Components
PERSONALITY
 Is the embodiment of feelings and
behavior w/c makes man unique
person that he is

 Is the reflection of your inner self

 Is the way an individual is


interrelated through his ideas,
actions, and attitudes.
 Is the conglomeration of the following
components: physical self,
intelligence, character traits,
attitudes, habits, interest, personal
discipline, moral values and principles
of life

 Includes mental, emotional cultural


and physical aspects.
To sum up:
 PERSONALITY  is defined as the
sum total of the qualities and
characteristics of a person as shown
in her manner of walking, talking,
dressing and her attitudes, interest
and ways of reacting to other people.
ASPECTS OF PERSONALITY
Physical
 Includes mode of
dressing, manner
of walking,
posture, body
build, health,
complexion and
facial expression
Intellectual
 A person talks
and what she
talks about is
what matters in
the intellectual
component of
personality.
Social
 Good manners,
correct manners
are included in this
aspect of
personality. To do
and act right and
in proper manner
and to get along
well w/ others
Emotional
 Includes like and
dislikes.
Personality
problems such as
how to stay
mentally healthy
or how to avoid
mental disorders.
Value System
 Includes attitude,
values, beliefs,
and philosophy in
life. This is also
known as
CHARACTER!
COMPONENTS OF PERSONALITY
HABITS
 is a routine of behavior that is
repeated regularly and tends to
occur unconsciously.
 Once habits are formed they are
difficult to unlearn. The habits of
smoking, taking drugs, gambling and
drinking are difficult to unlearn.
ATTITUDE
 "readiness of the psyche to act or
react in a certain way". Attitudes very
often come in pairs, one conscious
and the other unconscious.

 is an expression of favor or disfavor


toward a person, place, thing, or
event
INTEREST
 a feeling of wanting to learn more
about something or to be involved in
something

 a quality that attracts your attention


and makes you want to learn more
about something or to be involved in
something
VALUES
 Important and lasting beliefs or ideals
shared by the members of
a culture about what is good or bad
and desirable or undesirable. Values
have major influence on
a person's behavior and attitude and
serve as broad guidelines in all
situations.
PRINCIPLES
 Fundamental norms, rules,
or values that represent what is
desirable and positive for
a person, group, organization,
or community, and help it in
determining the rightfulness or
wrongfulness of its actions. Principles
are more basic
than policy and objectives, and are
meant to govern both
Personality Differences
Heredity

 People are born with a set of genes and


chromosomes inherited from forefathers
and parents. These set the limits to one’s
potential w/c can be achieved to the fullest
by use of one’s environment, experience
and interaction.
Environment

 This consist of one’s family, school,


church, social groups and other
groups with whom one interacts from
the very beginning.
Experiences

 This consist of everything that one


does or get in touch with, everything
that he or she is exposed to in his/her
lifetime, whether physical, emotional
or social experiences
 Remember that you are the
ARCHITECT of your own
PERSONALITY. The more you get
involved in the world and more you
accept its challenges, the greater will
be the opportunities to test out what
you believe to be true about yourself
and build your personality.
Reasons for Developing Personality
 Social Acceptance
 The better the personality, the more
friends
 Self Satisfaction
 Better personality = Happier disposition
in life
 Self – Confidence
 Good personality = confidence to face
everybody
 Keep ourselves on the job
Techniques in Improving
Personality
 Realize that improvement is needed

 Have a strong motive or desire to improve

 Take an inventory or make a checklist of


the strong and weak points, of what is to
be improved

 Have a step by step for improvement


What is Personality
Development?
Personality Development
 Is a lifetime process of an
individual toward self - acceptance
and self –discovery.

 It is usually happening during the


adolescence stage of a human
being.
Personality Development
 Is the time in
our life when we
discover, mold
and chisel our
identity that will
bring us to the
future.
Ways in Developing Personality
Ways

O penness to Experience
C onscientiousness
E xtraversion
A greeableness
N euroticism
Different Personality Disorders
What is personality disorder?
 According to John
Robert Powers
Personality Disorder is
a psychological
disorder that involves
behavior that make it
difficult for a person
to succeed in his or
her interpersonal skill.
Paranoid Personality

 Trust issues
 It is very hard for
you forgive
someone
 Negative thinker
Schizoid Personality
 Loner all the
times
 Anti – Social
 You don’t want to
be in a party,
gatherings or
even talk with
group of people
Schizotypal Personality
 Weird
 Some people may
not understand you
because most of the
time you can see and
hear other things,
that other people
can’t hear and see.
Antisocial Personality
 Bully
 Don’t want to
follow rules and
regulations
 You don’t have
consideration to
other people.
Histrionic Personality
 Center of attraction
disorder
 You want the
attention of people
 Usually you are that
kind of a person
that is very
exaggerated.
Narcissistic Personality
 You feel special
and perfect
 Superiority
Complex
 Arrogant
personality
 boastful
Borderline Personality
 Moody personality
 Too emotional
 Impulsive
 Don’t know how
to read between
the lines
Avoidant Personality

 Inferiority
Complex
 Low self – esteem
 Always think that
people might not
like you
Dependent Personality
 You can’t stand
alone
 You need assurance
in everything that
you will do
 People – pleaser
 Sometimes clingy
Obsessive – Compulsive
Personality
 Perfectionist
 High Standards
 Structured and
detailed
 Strict, everything
must be done
according to plan or
expected
“Accept people for what they
are. Accept the fact that no
one is perfect, that everyone
has weaknesses,
inconsistencies and irritating
habits”

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