SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

C H A P T E R

3 INFORMATION
SYSTEMS
DEVELOPMENT

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Chapter Three Information System Development

• Describe the motivation for a system development process in terms of

the Capability Maturity Model (CMM) for quality management.
• Differentiate between the system life cycle and a system development
methodology.
• Describe 10 basic principles of system development.
• Define problems, opportunities, and directives—the triggers for systems
development projects.
• Describe the PIECES framework for categorizing problems,
opportunities, and directives.
• Describe the essential phases of system development. For each phase,
describe its purpose, inputs, and outputs.
• Describe cross life cycle activities that overlap multiple system
development phases.
• Describe typical alternative “routes” through the basic phases of system
development. Describe how routes may be combined or customized for
different projects.
• Describe various automated tools for system development.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Chapter Map

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

System Development Process

Systems development process:

• a set of activities, methods, best practices, deliverables, and
automated tools that stakeholders use to develop and continuously
improve information systems and software .

Using a standardized process:

– Create efficiencies that allow management to shift resources
between projects
– Produces consistent documentation that reduces lifetime costs
to maintain the systems
– Promotes quality: All US Gov. systems development requires
certain quality management requirements such as CMM
model.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

The CMM Process Management Model

Capability Maturity Model (CMM) – a standardized

framework for assessing the maturity level of an
organization’s information system development and
management processes.
– Highly recognized and famous model
– Developed by The Software Engineering Institute (SEI)
– Is being used to qualify IS developers for US federal Gov.
projects.

CMM consists of five levels of maturity.

– Each level is a prerequisite for the next level.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Capability Maturity Model (CMM)

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

The CMM Process Management Model (con’t)

– Level 1—Initial: System development projects follow no
prescribed process.
– Level 2—Repeatable: Project management processes and
practices are established to track project costs, schedules, and
functionality.
– Level 3—Defined: A standard system development process
(sometimes called a “methodology”) is developed. All projects use
a version of this process to develop and maintain information
systems and software.
– Level 4—Managed: Measurable goals for quality and productivity
are established (Not even MS….)
– Level 5—Optimizing: The standardized system development
process is continuously monitored and improved based on
measures and data analysis established in Level 4.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Impact of System Development “Process” on Quality

CMM Project Statistics for a Project Resulting in 200,000 Lines of

Code
Organization’s Project Project Number of Median Cost Lowest Cost Highest
CMM Level Duration Person- Defects ($ millions) ($ millions) Cost
(months) Months Shipped ($ millions)
1 30 600 61 5.5 1.8 100+
2 18.5 143 12 1.3 .96 1.7
3 15 80 7 .728 .518 .933

• Significant improvements in terms of schedule and cost at level 3

• Thus, most organizations pursuing the CMM are targeting level 3.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

More about CMM model

• Implications
– You CANNOT skip level
• It takes time to move from one level to the next
• Not many organization are above level 1
• Highly difficult to start at the level 3
– Esoteric new technology should be avoided at the
lower levels (especially level 1 and 2)
– Starting level for the off-the-shelf systems
– The levels are already becoming important for
contracts.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

10 Commandments (Principles) of System Development

1. Get the system users involved.

2. Use a problem-solving approach (slide)
3. Establish phases and activities (slide)
4. Document through development
5. Establish standards
6. Manage the process and projects (slide)
7. Justify systems as capital investments (slide)
8. Don’t be afraid to cancel or revise scope (slide)
9. Divide and conquer.
10. Design systems for growth and change. Next

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Use a Problem-Solving Approach

Back
Classical Problem-solving approach
1. Study and understand the problem, its context, and
its impact.
2. Define the requirements that must be meet by any
solution.
3. Identify candidate solutions that fulfill the
requirements, and select the “best” solution.
4. Design and/or implement the chosen solution.
5. Observe and evaluate the solution’s impact, and
refine the solution accordingly.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Establish Phases and Activities

Back
Overlap of System Development Phases

In real world, the phases tend to overlap one another.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Manage the Process and Projects

Back

Process management – an ongoing activity that

documents, manages, oversees the use of, and improves
an organization’s chosen methodology (the “process”) for
system development. Process management is concerned
with phases, activities, deliverables, and quality
standards should be consistently applied to all projects.

Project management is the process of scoping,

planning, staffing, organizing, directing, and controlling a
project to develop an information system at a minimum
cost, within a specified time frame, and with acceptable
quality.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Justify Information Systems as Capital Investments

Back

• Cost-benefit analysis through out the

development process
− At each phase, reevaluate cost effectiveness, risk,
and feasibility.
− Most system owners want more of their systems
than they can afford or are willing to pay.
• Other extra advices..
− Should not blindly accept the first solution suggested
− Always evaluate each possible solution

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Don’t Be Afraid to Cancel or Revise Scope

Back
• Cancel the project if it is no longer feasible
– possible???
• Reevaluate and adjust the costs and schedule if
project scope is to be increased.
– someone should be blamed…
• Reduce the scope if the project budget and
schedule are frozen and not sufficient to cover
all project objectives.
• Manage feasibility throughout the project in
order to control risks.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

A System Development Process

• Systems owners and users usually initiate projects

• Usually use a framework to identify problems

– PIECES
• Practical framework to identify problems
• The categories of the PIECES framework tend to overlap one
another.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

The PIECES Problem-Solving Framework

P the need to improve performance

I the need to improve information (and
data)
E the need to improve economics, control
costs, or increase profits
C the need to improve control or security
E the need to improve efficiency of people
and processes
S the need to improve service to customers,
suppliers, partners, employees, etc.

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

The Classic Project Phases (using FAST methodology)

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Building Blocks View of System Development

Shows
corresponding
participants for
each phase

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Scope Definition

Two objectives
– Is this problem worth looking at?
– If the problem is worth looking at, establish the size and
boundaries of the project, the project vision, any
constraints or limitations, the required project participants,
and, finally, the budget and schedule.

– Participants
• systems owners, SA, and project managers
– Deliverables
• A problem statement and an initial scope statement

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Problem Analysis

Objective
Study the existing system and analyzes the findings to
provide the project team with a more thorough
understanding of the problems that triggered the project.
– Answer the most important question,“Will the benefits of
solving these problems exceed the costs of building the
system to solve these problems?”

– Participants
• systems owners, SA, and project managers
– Deliverables
• A system improvement objective
• Ex) reduce the time between order processing and shipping by
three days

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Requirements Analysis

Objective
Define and prioritize the business requirement: find out
what users need or want out of the new system.
• Perhaps the most important phase of systems development.

Errors and omissions in requirements analysis 

• result in user dissatisfaction with the final system and costly
modifications.

– Participants
• system users, SA, and project managers
– Deliverables
• Business requirements statement

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Logical Design

Objective
Translate business user requirements into a system model

• Develop a conceptual model

– Process model
– Data Model
– interface model

– Participants
• SA (draw model)
• System users (validate model)
• Project managers
– Deliverables
• Logical system models and specifications

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Decision Analysis

• Evaluate candidate solutions in terms of:

– Technical feasibility – Is the solution technically practical? Does
our staff have the technical expertise to design and build this
solution?
– Operational feasibility – Will the solution fulfill the users’
requirements? To what degree? How will the solution change the
users’ work environment? How do users feel about such a
solution?
– Economic feasibility – Is the solution cost-effective?
– Schedule feasibility – Can the solution be designed and
implemented within an acceptable time?
– Risk feasibility – What is the probability of a successful
implementation using the technology and approach?
• Participants
– system owners, SA, and project managers
• Deliverables
– System proposal and application architecture

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Physical Design & Integration

Objective
Translation of business user requirements into a system
model that depicts a technical implementation of the
users’ business requirements.
Two philosophies of physical design
– Design by specification – physical system models and detailed
specification are produced as a series of written (or computer-
generated) blueprints for construction.
– Design by prototyping – Incomplete but functioning applications or
subsystems (called prototypes) are constructed and refined
based on feedback from users and other designers.

• Participants
– system desingers, system builders, SA, and project managers
• Deliverables
– Design prototypes and physical specifications

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Rest of the development phases

• Construction and Testing

• Installation and Delivery

• System Operation and Maintenance

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

System Development Strategies (Will be discussed at Ch 5)

• A taxonomy for systems development methodologies and

strategies (slide)
• Model-driven Development Strategy – a system development strategy
that emphasizes the drawing of system models to help visualize and
analyze problems, define business requirements, and design information
systems.

– Process modeling, Data modeling, and Object modeling

– Often criticized for its time and effort intensity, model-driven

development strategy work well with large/complex projects and
structured domain problems.

– Next

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

A Taxonomy for System Development Methodologies & Strategies

Back

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Model-Driven Development Strategy

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Rapid Application Development Strategy

• Rapid application development (RAD) – a system

development strategy that emphasizes speed of
development through extensive user involvement in the
rapid, iterative, and incremental construction of series of
functioning prototypes of a system that eventually evolves
into the final system.
– Prototype – a small-scale, representative, or working model of
the users’ requirements or a proposed design for an information
system.
– Suitable if domain is not well defined (semi or unstructured)
– Useful if technical requirements are unclear.
– Not appropriate for large and complex technical systems
– Design problem due to rapid development

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Rapid Application Development Strategy

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Commercial Application Package Implementation Strategy

• Commercial application package – a software application

that can be purchased and customized to meet the business
requirements of a large number of organizations or a specific
industry. A synonym is commercial off-the-shelf (COTS)
system.
– Save development costs
– Existing capabilities are limited (e.g., short of technological ability
and IS staff)
– Systems that do not related with organization's secret
– To learn about more advanced technologies

• ERP vendors provide their own implementation strategy.

– Change of business processes after implementation

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Commercial Application Package Implementation Strategy

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved

SYSTEMS ANALYSIS AND DESIGN METHODS 6th Edition Whitten Bentley Dittman

Hybrid Strategies

Irwin/McGraw-Hill Copyright © 2004 The McGraw-Hill Companies. All Rights reserved