CHAPTER 4:
CHOOSING BRAND ELEMENTS TO
BUILD BRAND EQUITY
4.1
Building
Customer-Based Brand Equity
Brand knowledge structures depend on:
The initial choices for the brand elements
The supporting marketing program and the manner
by which the brand is integrated into it
Other associations indirectly transferred to the brand
by linking it to some other entities
4.2
Criteria for Choosing Brand Elements
Memorability
Marketer’s offensive strategy
Meaningfulness and build brand equity
Likability
Transferability
Adaptability Defensive role for leveraging
and maintaining brand equity
Protectability
4.3
Memorability
Brand elements should inherently be memorable
and attention-getting, and therefore facilitate
recall or recognition.
For example, a brand of propane gas cylinders
named Blue Rhino featuring a powder-blue
animal mascot with a distinctive yellow flame is
likely to stick in the minds of consumers.
4.4
Meaningfulness
Brand elements may take on all kinds of meaning, with
either descriptive or persuasive content.
Two particularly important criteria
General information about the nature of the product category
Specific information about particular attributes and benefits
of the brand
The first dimension is an important determinant of
brand awareness and salience; the second, of brand
image and positioning.
4.5
Likability
Do customers find the brand element
aesthetically appealing?
Descriptive and persuasive elements reduce the
burden on marketing communications to build
awareness.
4.6
Transferability
How useful is the brand element for line or
category extensions?
To what extent does the brand element add to
brand equity across geographic boundaries and
market segments?
4.7
Adaptability
The more adaptable and flexible the brand
element, the easier it is to update it to changes in
consumer values and opinions.
For example, logos and characters can be given
a new look or a new design to make them
appear more modern and relevant.
4.8
Protectability
Marketers should:
1. Choose brand elements that can be legally
protected internationally.
2. Formally register chosen brand elements with the
appropriate legal bodies.
3. Vigorously defend trademarks from unauthorized
competitive infringement.
4.9
Tactics for Brand Elements
A variety of brand elements can be chosen that inherently
enhance brand awareness or facilitate the formation of
strong, favorable, and unique brand associations.
Brand names
URLs
Logos and symbols
Characters
Slogans
Packaging
4.10
Putting It All Together
The entire set of brand elements makes up the
brand identity, the contribution of all brand
elements to awareness and image.
The cohesiveness of the brand identity depends
on the extent to which the brand elements are
consistent.
4.11