Qualitative Research Techniques

Qualitative Research...
• Is any research conducted using an observational
technique or unstructured questioning.
• Often viewed as a “Soft-approach.” Conducted:
– when structured research is not possible,
– when true response may not be available [embarrassing
“touchy questions”]
– to explain quantitative research results.
• Should not be viewed as conclusive research.
• Qualitative and quantitative research are
complementary to each other.
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 A Comparison of Qualitative and Quantitative Research

Qualitative Research Quantitative Research

Basic research To gain a broad qualitative To quantify the data and
objective understanding of the generalize the results
underlying reasons and form the sample to the
motivations; population of interest;
As a first step in Recommend a final
multistage research course of action
Type of sample Small numbers of non- Large number of
used representative cases representative cases
Data collection Unstructured Structured
Method
Nature of data Non-statistical Statistical
analysis

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Classification of Qualitative Research Procedures

Q u a li t a t i v e R e s e a r c h
P ro c e d u re s

D ir e c t In d ir e c t
( N o n d is g u is e d ) ( D is g u is e d )

F o c u s G ro u p s D e p th In te r v ie w s P r o je c t i v e
T e c h n iq u e s

A s s o c ia tio n C o m p le t i o n C o n s tr u c tio n E x p r e s s iv e
T e c h n iq u e s T e c h n iq u e s T e c h n iq u e s T e c h n iq u e s

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 Qualitative research = Observation technique

Classification of Observation
• Direct vs indirect: • Structured vs unstructured
– Direct>> observing – Structured>>predetermine
behavior as it occurs what to observe
– Indirect >> observing the – Unstructured>>monitor all
effects of behavior behavior
• Disguised vs nondisguised • Human vs Mechanical
– Nondisguised>>Direct – Human>>observation done
– Disguised >> Indirect by human beings
– Mechanical>>observation
by machine

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 Observation I

• Appropriate Conditions
– The event must occur in a short time interval,
• avoid lag affect
– Must occur in a setting where the researcher can
observe the behavior
• Praying, cooking are not suitable things to observe
– Necessary under situations of faulty recall
• Faulty recall>>remembering things such as how many times
one looked at his wristwatch.

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 Observation:
Advantages and Limitations

• Advantages
– Greater data accuracy than direct questioning, in natural
settings people behave naturally,
– Problems of refusal, not at home, false response, non-
cooperation etc. are absent,
– No recall error,
– In some situations, only way
• Number of customers visiting a store
• Studying children’s behavior
• Limitations
– Time consuming, -- too many things to observe,
– may not be representative,
– difficulty in determining root cause of the behavior.
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 Focus Group I
• An interview conducted by a trained moderator
in a non-structured and natural manner with a
small group of respondents.

Group size 8-12

Group composition Homogenous, respondents prescreened
Physical setting Relaxed, informal setting
Time duration 1 - 3 hours
Recording Use of audio and video cassettes
Moderator Observational, interpersonal, good
communication skills needed.
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 Focus Groups II

• Objectives:
– Generate new product or service ideas
– Understand consumer vocabulary
• Useful for ad campaigns
– Reveal consumer needs, motives, perceptions and
attitudes,
• Generating future research objectives
– Facilitate understanding of the quantitative studies

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 Focus Group Procedure
Determine the objectives of the Marketing Research Project
and define the problem
Specify the objective of qualitative research
State the objectives/questions to be answered by the focus
group
Write a screening questionnaire
Develop a moderator’s outline
Conduct the focus group interview
Review tapes and analyze data
Summarize the findings and plan follow-up research
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 The Focus Group Moderator

• The person who conducts the focus group session.

– Success of focus groups depend on him/her,
– He/she must strive for generating a stimulating
natural discussion without losing sight of the focus,
– Must take initiative, but should not dominate the
discussion unduly,
– Should have feeling of urgency,
– Should participate in the research from the beginning,
– Must add value beyond just conducting the session.

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 Traits of a Good Focus Group Moderator

A Good Focus Group Moderator…

1. must have experienced in conducting focus group research;
2. should participate in conceptualizing the focus group research design, rather
than simply executing the groups exactly as asked and take personal and take
responsibility for the recruitment, screening, and selecting of participants.
3. must engage in advance preparation to improve overall knowledge of the area
being discussed and prepare a detailed guide to moderate the focus group..
4. must demonstrate the enthusiasm and exhibit the energy necessary to keep the
group interested yet maintain control of the group without leading or influencing
the participants;
5. should be open to modern techniques (e.g., attitude scaling, conceptual mapping,
visual stimulation, or role-playing) which can be used to delve deeper into the
minds of participants;
6. must share in the feeling of urgency to complete the focus group while desiring
to achieve an excellent total research project; and
7. must provide some “added value” to the project beyond just conducting the
session.
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 Focus Group:
Advantages and Disadvantages

• Major Advantages:
– Synergism, Snowballing, Stimulation,
Security, Spontaneity, Speed and Cost savings.
• Major Disadvantages:
– Lack of representativeness, Misuse, Misjudge,
Moderation problem, and Difficulty of
analysis
• A very promising technique.
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 Seven advantages of Focus Group I

1. Synergism. When a group of people with similar interests

discuss an issue together, they are likely to produce a richer
insight, wider range of information, and innovative ideas than
will individual responses obtained privately.
2. Snowballing. In a group discussion, one person’s comment often
triggers a chain reaction from the other participants and
generates more views.
3. Stimulation. Once the focus group discussion is underway,
general level of excitement over the topic increases, and a large
number of respondents want to express their ideas and expose
their feelings.
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 Seven advantages of Focus Group II
4. Security. Because of homogeneity of composition, focus group
participants have similar feelings. This enables them to feel
comfortable and uninhibited to express their ideas/feelings.
5. Spontaneity. In focus groups participants are not required to
answer specific questions. Their responses can be spontaneous
and unconventional reflecting an accurate idea of their views
6. Speed. Because people discuss issues simultaneously, data
collection and analysis in focus group proceed relatively quickly.
7. Inexpensive. Considering the richness of output, it is a
relatively inexpensive method of data collection.

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 Five Disadvantages of Focus Group
1. Lack of representativeness. Focus groups are not representative of the
general population. Hence, results of focus group discussions are not
projectable and should not be the only basis for decision making.
2. Misjudgement. Focus groups are generally susceptible to client and
researcher biases. As such, compared to the results of other data
collection techniques, focus group results could be easily misjudged.
3. Misuse. Focus groups can be misused and abused by considering the
results as conclusive rather than exploratory.
4. Moderation. Skills of the moderator is a major determinant of focus
group success and the quality of their results. But moderators with
desirable skills are rare.
5. Difficult to analyze. The unstructured nature of the responses in focus
group discussions makes coding, analysis, and interpretation difficult.
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 Other Qualitative Techniques

Depth Interview: An unstructured interview that seeks

opinions of respondents on a one-to-one basis. Useful for
sensitive issues, politics etc.
Protocol Analysis: Involves placing a person in a decision
making situation and asking him/her to state everything he/she
considers in making a decision. Useful in 1. Purchasing
involving a long time frame (car, house) and 2. Where the
decision process is too short (greeting card).
Projective technique: Involve situations in which participants
are placed in simulated activities hoping that they will divulge
information about themselves that are unlikely to be revealed
under direct questing.
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 Projective Techniques
• These are indirect interviewing methods which enable
sampled respondents to project their views, beliefs and
feelings onto a third-party or into some task situation.
• The researcher sets up a situation for the respondents
asking them to express their own views, or to complete/
interpret some ambiguous stimulus presented to them.
• Various types. More common ones are:
– Free Word Association
– Sentence Completion
– Unfinished scenario/story completion
– Cartoon completion test

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 FREE WORD ASSOCIATION
In this technique, a list of carefully selected stimulus words or
phrases related to the topic of research are read out, one at a time,
to a respondent. The respondent is asked to respond with the first
word or phrase that comes to his/her mind. The list of words
should contain a mixture of test words and neutral words.

In the example shown here, the Stimulus Word Response

Postman __________
researchers seems to be Bank Teller* __________
interested in studying high-tech Networking __________
banking (words with *). Automatic teller machine*
Persian Carpet __________
However, analyzing and Driver __________
Bank by Phone* __________
interpreting test results are Transitlink _________
rather difficult.

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 SENTENCE COMPLETION
This technique is an extension of the free-word association
test. In this technique, the respondent is presented with some
sentences containing incomplete stimuli and is asked to
complete them. Like the free-word association method,
interpreting and analysing data obtained from this technique
is also difficult.

Automatic teller machine users are

___________________________________________________________
___________________________________________________________

Automatic teller machines may be convenient, but they

___________________________________________________________
___________________________________________________________
My major concern about automatic teller machines is
___________________________________________________________
___________________________________________________________ 20
 UNFINISHED SCENARIO COMPLETION

This technique is similar to the sentence completion test.

However, in this technique, the respondent is presented with
a specific scenario containing incomplete stimuli [see example
below] and is asked to complete the scenario. Interpreting
and analysing data obtained from this technique is also
difficult.

Since Mr. Albert Lee had received a large commission by check just
before leaving home for a holiday trip, he wanted to deposit it in an
automatic teller machine, because ___________, but his friend Mr.
Wong told him that he should _____________, because
_____________.

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 CARTOON COMPLETION TEST
In the cartoon technique, the
respondent is shown a comic- Deposit
strip like cartoon with two this
cheque
characters in a conversation. nearest
ATM in
While the speech of one the

character is shown in his/her

balloon,the other balloon is
empty.
The respondent is asked to
assume the role of the other
person and fill the empty
baloon with a speech.
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 Suitability in Asia-Pacific Region
• Theoretically, qualitative research techniques should be suitable
in the Asia-Pacific countries. However, in reality conducting
qualitative research in Asia does not seem to be easy.
• In most Asian countries techniques such as focus group research
constitutes about 10% of all research works carried out by
companies mainly due to cultural reasons.
– People feel more confident with numbers than with mere opinions.
– In some Asian societies, people hesitate to express opinion on
sensitive issues.
– Groups in Singapore are less willingly to talk than those in Hong
Kong.
– While expressing views, Hong Kongers are more impatient, while
Thais and Filipinos have an in-built “courtesy bias”.

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