4 - The Value Chain
4 - The Value Chain
VALUE CHAIN
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Porter’s Generic Value Chain
Infrastructure
Activities
Support
Ma
rg
Technology Development
in
Procurement
Outbound Logistics
Inbound Logistics
Marketing and
Operations
Service
M
Sales
ar
gi
n
Primary Activities
Porter 1985
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Primary Activities – involved with a a product ‘s
physical creation, its sale and distribution to buyers,
and its service after the sale
•Inbound Logistics: materials handling, warehousing,
inventory control, transportation
•Operations: the process of transforming inputs into finished
products or services
•Outbound Logistics: warehousing and distribution of finished
goods
•Marketing and Sales: the identification of customer neds and
generation of sales.
•Service: installation, servicing, spare parts management
3
Support Activities –provide the assistance necessary
for the primary activities to take place.
•Company Infrastructure: organizational structure, control
systems, company culture, etc.
•Human Resource Management: employee recruitment,
hiring, training, development and compensation
•Technology Development: technologies that suport value-
creating activities.
•Procurement: purchasing inputs as materials, suppliers and
equipment
4
A company can pursue a competitive
advantage by:
Cost Leadership Strategy: emphasizes efficiency. By producing high
volumes of standardized products, the firm hopes to take advantage of
economies of scale and experience curve effects.
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Porter 10 cost drivers related to value chain
activities:
Economies of scale
Learning
Capacity utilization
Linkage among activities
Interrelationships among business units
Degree of vertical integration
Timing of market entry
Firm’s policy of cost differentiation
Geographic location
Institutional factors (regulation, union activity, taxes, etc.)
•A firm develops a cost advantage by controlling these
drivers better than their competitors.
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Differentiation Strategy: involves creating a product that is
perceived to be unique. The unique features or benefits should
provide superior value for the customer if this strategy is to
be successful. A differentiation advatnge maybe achieved by
changing individual value chain activities to increase
uniqueness in the final product or by reconfiguring the value
chain.
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Analyzing Business Units
Interrelationships among business units form the
basis for a horizontal strategy. Such business
interrelationships can be identified by a value chain
analysis.
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Outsourcing Value Chain Activities
A firm may specialize in one or more value chain
activities and outsource the rest. The extent to
which a firm perform upstream and downstream
activities is described by its degree of vertical
integration.
A manager may consider the following when
selecting activities to outsource:
• Whether the activity can be performed cheaper
• Whether the activity is one of the firm’s core competencies from
which stem a cost advantage or product differentiation
• The risk of performing the activity in-house
• Whether the outsourcing activity result in business process
improvements such as reduced lead time, high flexibility, reduced
inventory.
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The Value Chain System
Organizations
Value Chain
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