EFFECTIVE
COMMUNICATION
Prepared by:
Siti Nur hidayu bt Abu Samah 2014228054
Che Siti Norida Bt Che Ismail 2014229358
Leonna Dail 2014679038
Nur Atiqah Bt Mohd Zulkifli 2014245226
Prepared For:
Madam Fatin Aliana
Overview
1. Communication skills and inter/intrapersonal
skills.
2. Presentation skills.
3. Research Skills-Action Research
4. Building a Positive images.
COMMUNICATION SKILLS
• What is communication?
• 3 components of communication
skills
• Ways to improve your
communication skills
WHAT IS
COMMUNICATION ?
Communication is a vital part of our daily routines.
Communication is sending and receiving
information and involves at least two people
The person sending the message is referred to as
the sender, while the person receiving the
Informtion is called the receive
Communication involves 3
components
Verbal massages
Paraverbal messages
Non-verbal massages
1. VERBAL MASSAGES
• Sharing of information by
using speech
• Uses spoken words to
communicate a message
• Verbal communication has
many purposes, but its main
function is relaying a
message to one or more
recipients.
2. PARAVERBAL MESSAGES
• Refers to the messages that we transmit
through the pitch, and pacing of our voice
eg:
“I didn’t SAY you were stupid. “
“I didn’t say YOU were stupid.”
“I didn’t say you were STUPID.”
3. NON-VERBAL MESSAGES
• Are the primary way that we communicate
emotion
• Includes body language, gestures, facial
expressions, and even posture.
• Can tell your mood and can help others
interpret emotions
Ways to Improve Your
Communication skills
Listen more Speak more (think before you speak)
Observe and
interpret body
language
Read more
PRESENTATION
SKILLS
“It takes one hour of preparation for each minute of an
effective presentation.”
_sam
AGENDA:
I. What is a Presentation?
II. Preparing your Presentation.
III. Organizing the Presentation Material.
IV.Deciding the Presentation Method.
V. Working with Visual Aids.
VI.Body Language
1.
What is
presentation?
oA presentation is a means of communication
which can be adapted to various speaking
situations, such as talking to a group, addressing a
meeting or briefing a team.
II.
PREPARING YOUR
PRESENTATION.
CONFIDENCE
SUCCESS
embarrassment
what to do with your hands
talking too fast
mental block
panic
Preparation is the most important part of making a
successful presentation.
Presentation preparation can be broken down into
the following elements:
○ objective
○ subject
○ audience
○ place
○ time of day
○ length of talk
1II.
ORGANIZING THE
PRESENTATION MATERIAL
Irrespective of whether the occasion is formal or
informal, always aim to give a clear, well-structured
delivery.
Organizing the presentation material may include:
Blue sky thinking (the ideas)
Selecting the main points
Deciding whether to illustrate
Introduction and conclusion
iV.
DECIDING THE
PREPARATION METHOD.
Few people are able to give a presentation
without notes.
Even the most experienced speakers will usually
have to hand at least some form of notes to jog
their memory and aid their presentation.
You will need to know your own abilities and
decide how best to make the presentation.
V.
WORKING WITH VISUAL
AIDS.
KEEP IT
SIMPLE.
Bullets
Fonts size, style
Consistency
Spellings
Slide effects Eg: ineffective slide presentation.
No animation to text
Vi.
BODY
LANGUAGE.
Dressing sense
Proper attire
Shoes
The way you stand
Want big impact
Use big image.
RESEARCH SKILLS:
ACTION RESEARCH
action research-what, who, when, why?
Purpose of action research
Process of action research
What is ACTION RESEARCH??
• A practical way of looking at your own
work to check that it is as you would like it
to be.
• Action (change) and Research
(understanding).
• Done by your own self.
• Self reflective do research on themselves.
• Used widely in professional context such
as appraisal, mentoring, and self-
assessment.
• Eg: Teachers/mentor.
(McNiff, 2002)
The PURPOSE of ACTION RESEARCH
Contributes to the theory and
knowledge base to enhance
practice
Supports the professional
development of
practitioners.
Helps practitioners
identify problems and
seek solution
systematically.
Builds a collegial
networking system
Can be used at all
levels and in all areas
of education.
1. Identify the
problem/area
5. Take action.
THE 2. Review
related research
Apply findings.
PROCESS of literature.
ACTION
RESEARCH
4. Organize,
analyse and 3. Collect data
interpret
1. Identify the problem/area of focus
• Determine & describe the current situation.
• Discuss
• Negotiate
• Explore opportunity
• Asses possibilities.
• Examine constraints.
2. Review the related literature.
• Become familiar with other research done on the
area of focus.
• Utilize the findings of others to help develop the
plan.
• Apply the research findings through the lens of
others’ experience.
3. Collect the data
• Using a variety of data collection strategies,
gather information that will contribute to the
findings.
• Data is analyzed as it is collected.
4. Organize, Analyze, & Interpret the
Data
• data is collected, it is also continually organized &
analysed.
• As new perspectives are gained on the original area
of focus, the problem statement may change.
• Interpretation is based on ongoing analysis and
continually reviewing the area of focus.
5. Apply Findings
• Draw conclusion from the data analysed.
• Translate conclusions into actions or behaviors.
• Plan how to implement the actions or behaviors.
• Do it!
BUILDING A POSITIVE
IMAGE
What is professional image?
How to build?
Elements of professional look
Tips to look positive in person
Professional Image
A positive professional image is
essential to a successful career, no
matter your age or field. Whether
you are looking for a job, starting a
new job, or a seasoned workplace
veteran, it’s a good idea to learn
(or review) the basics of creating a
positive professional persona.
-careerstone -
Your professional image is the set of
qualities and characteristics that
represent perceptions of your
competence and character as judged by
your key constituents (i.e., clients,
superiors, subordinates, colleagues).
-Laura Morgan Roberts-
A Professional Persona Includes 4 Elements:
1. Attire and clothing: How
you look.
2. Body Language: How you
hold and present yourself.
3. Attitude and behavior:
How you think and act.
4. Conversation and
language:How you
communicate and engage
others.
-Careerstone-
Tips To Create A Positive Image In Person
• Be punctual
• Take care with your personal appearance
• On being kept waiting
• Be aware of your personal mannerisms
• Don’t pounce
• Avoid potential pitfalls
• Project an aura of friendly professionalism
• Know when to leave
-Linda Mattacks-
5 Quick-wins for positive professional
image
• Friendliness • Eye contact
• Name • Do your homework
• Smile
-Chris Davies-
Friendliness
Smile
Eye contact
Name
Do your homework
