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Presentation Internship

Muhammad Azim Bin Mehad completed a 4-month internship at Tiram Travel Sdn Bhd, a travel agency that specializes in organizing Umrah and Hajj pilgrimages. Tiram Travel was established in 1982 and has several branches across Malaysia. During his internship, Muhammad assisted with basic office tasks like creating documents, filing, and meeting with customers. He also learned about the travel industry and gained valuable experience interacting with different types of people. In conclusion, Muhammad found the internship provided useful real-world experience and new skills for his career development.

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Muhammad Azri
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328 views

Presentation Internship

Muhammad Azim Bin Mehad completed a 4-month internship at Tiram Travel Sdn Bhd, a travel agency that specializes in organizing Umrah and Hajj pilgrimages. Tiram Travel was established in 1982 and has several branches across Malaysia. During his internship, Muhammad assisted with basic office tasks like creating documents, filing, and meeting with customers. He also learned about the travel industry and gained valuable experience interacting with different types of people. In conclusion, Muhammad found the internship provided useful real-world experience and new skills for his career development.

Uploaded by

Muhammad Azri
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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INDUSTRIAL TRAINING

MUHAMMAD AZIM BIN MEHAD


012015052085
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INTRODUCTION
 Internship is a good opportunity for students to learn, to gain
experience and also to make preparation.

 It helps me to control and develop my attitude and behaviour


in dealing with different kinds of people and situation.

 I have decided to take the internship course by choosing


Tiram Travel Sdn Bhd as my internship workplace in four
months.

 My internship workplace was based at Seri Pristana Saujana


Utama, Sungai Buloh.
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COMPANY BACKGROUND
 Tiram Travel is a company of agent to go the Umrah & Haji.

 Established and incorporated in 1982 and


as a subsidiary of johor corporation.

 Founded by BAHAKHI BIN MOHAMMAD

 They have many branch example Kedah,Terengganu ,


Kelantan and ntc.

 Only 5 persons work in the company including CEO.


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NATURE OF BUSINESS
 Management about doing Umrah & Haj

 Airplane ticket registered with the International Air Transport


Association (IATA).

 These are the several famous place this company provided:

Hotel Hilton Tower

Hotel Safwa Tower


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Hotel Ajyad Makareem Hotel Royal Dar Eiman

Hotel Al Massa
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MISSION AND VISION

 Mission

1. To provide comfortable, reliable and affordable packages


during Umrah season to our valued customer.

2. Bring customers satisfaction by the delivery of high quality


services.

3. Creating satisfied customers through professional


excellence, giving commercial success and employee
fulfilment.
+  Vision
1. To be the provider of choice for our client, recognized for
the quality of our people and our customer services.

2. To be the best.
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SWOT ANALYSIS

STRENGTH

THREAT
SWOT WEAKNESS

ANALYSIS

OPPORTUNITY
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STRENGTH
 Experienced staff.

 Well established company.

 There are have Mutawwif experienced and good guide..

 Wide range of branch.

 Cultural connections.
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WEAKNESSES
 Shortage of staff and subordinates.

 Small historical emphasis and budget for marketing.

 No understanding in social media.


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OPPORTUNITY
 Outsiders to become mutawwif (Umrah Leader).

 New Senior center has inquired about group travel.

 Opportunity to gain knowledge about religion and islam.

 Learn how to do Umrah and Haji.


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THREATS
 A competitor has an innovative service.

 A new competitor on our home market.

 Increase price flight ticket has impacted the Umrah package


price.

 Political chaos is causing market uncertainty.


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TASK ASSIGNED
 Doing basic office work.

 Creating accounting documents like Invoices, Delivery


Order, Purchase Order and Quotation.

 Compiling those documents to their own specific files.

 Meets customer and give some advice to choose.

 Take customer and meet them with their Mutawwif.

 Manages the customer’s time to go Umrah & Haji talks.


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RECOMMENDATION
 Hire more employees.

 Give more packages and special price for customer.

 Expand more branch to get many customer.


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CONCLUSION
 During this internship, it was useful experience for me. I have
gained new knowledge, skills and met many type of
customer behaviour.

 I had a great mentors that took time to develop me and teach


me.

 Company is having good position in the market despite


facing many intense competition from local.

 Finally, I have concluded that internship is a good approach


for internees to know about the organization system, culture,
working style, employees behaviour and customer
behaviour.
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APPENDIX

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