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MBA Introdutionn Chapter

This document discusses managerial communication. It notes that organizational life is characterized by misunderstandings according to some experts. It also assumes the reader has a previous course in communication and the purpose is to familiarize students with organizational communication basics. Questions are provided at the end about weight and case studies, theory, and illustrations. The document then discusses definitions of communication, its functions, importance for business success both internally and externally, and different types of communication settings and flows within an organization.

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Babu Ram
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342 views

MBA Introdutionn Chapter

This document discusses managerial communication. It notes that organizational life is characterized by misunderstandings according to some experts. It also assumes the reader has a previous course in communication and the purpose is to familiarize students with organizational communication basics. Questions are provided at the end about weight and case studies, theory, and illustrations. The document then discusses definitions of communication, its functions, importance for business success both internally and externally, and different types of communication settings and flows within an organization.

Uploaded by

Babu Ram
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Managerial

communication

MBA

@
Kantipur Valley College
Get a Link:
Dahal, Atindra
Savapokhari-3, Shankhuwasabha

Contact:
[email protected]
[email protected]
Preface………
 According to Modaff & DeWine, organizational life is
characterized by what?
 misunderstandings
 What are the Textbook’s Assumptions?
 Previous course in communication
 Purpose of course is to familiarize students with the basic
elements of the field of organizational communication.
 Students will cover methodological and philosophical
orientations in more depth in an advanced course
Assimilate the
fact………
 The book/ curriculum holds lots of positive
attributes , strengthens your managerial skills,
helps you resolve a lot of communicative
problems that your institution or individual life
embodies, nonetheless, deals on process and
procedure than product that might feel
sometimes incompatible with current world of
speed mania.
Questions:
 Weight :

14X2=28
8X4=32

1) Case Questions
2) Theory Questions
3) Illustrations
Foundational brief

Perceiving the diction COMMUNICATION


a) etymologically
b) definitions
c) functionally
What is
communciation?
 Communis “ Latin word”

Establish common ground of


understanding
Some definitions

 “Communication is process of passing


information and understanding from one
to another” :- Theo Haimann

 Communication means exchange of


facts, ideas, opinions, information or
emotions by two or more persons”
:-Newman and Summer
More:

“Communication is the transference and


understanding of meaning”
:- Koontz and Weihrich
In terms of function:
 Integral
 Exchange of information, ideas
 Ways of expressing views and marshalling opinions.
 Chief aspect of the human civilizations and its
persistence
 Catalytic agent to maintain support and promote
interdependence.
Modern or wider
concept

 Not only to pass the information or ideas:


Modern Concept

 Not only Use of words


Modern Concept

 Not only between men, humans, people,


Honestly Speaking:

Sum of all things and attempts what one


agent create to ensure understanding in
mind of another.
Importance of
communication

Managerial Communication

?
T he Futur e of Or ganizational
Communication

A Market-Driven Approach
Pressure for value

Customers Value Business Leaders

Practitioners

21
Future: Focus will be on the
communication system rather
than a small piece of it

Leaders

Systems CONTENT DECISIONS ACTIONS Business Result

Formal
Channels
Fact

 Co-copetative time
 Age of communicative competency
Be clear……

 Not only the communication of manager

Rather communication for management


For business success

 To motivate, circulate, and guide employee


 To evade off fouls of mal-communication &
miscommunication.
 To get activities done
 To enhance professional image
 To strengthen productivity and workflow
Contd……………..

 To ensure lower employee turnover and


higher employee satisfaction.
 To be accomplished as per POSDCORB
theory.
In forms

 Internal operational communication

Or

INTRASTRUCTURAL COMMUNICATION
Academic Terms..
Regulative Capabilities

Capabilities

Extractive Capabilities
Manager does……

 70 -80% of the work is communication


Next …………

 External

Or,

Extra structural communications.


expectation…….
 To extend service area.
 To take business with at new height with
modern approaches.
 To ensure better financial results.
 Higher returns for the investors.
 Ensure standard and quality
 To spread information about concerned
services. (advertisement)
More…………

 Dealing people from different


backgrounds.
Capabilities..

Distributive Capabilities
Facts………

Sketch of Indian commerce and service world.

64.14 % in English
27.22% in Hindi
8.64% in regional dialects
Communication Setting

Internal External

Formal

Informal
Types

 Upward
 Downward
 Lateral
Organizational Chart

&
Information flow chart
Some items…………
 Sales supplies
 Descriptive brochure
 Telephone calls.
 Murals
 Graffiti
 Various types of letters
 Emails
Third Category

 Impersonal communication
Impersonal
Communication Media
Why…?

 Psychological warm-up
 Generation of responsibility
 Control mechanism
 Sense of security
 Measure of motivation
 Building effective communication Platform
Communication
process

Idea/
Responses
Contact to Encoding
outer world

Dispatches
Decodes Message through
a channel Transmittable
Medium

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