Management

and
Organizations

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
Inc. publishing as Prentice Hall 1-1
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Explain why managers are important to
organizations.
Tell who managers are and where they work.
Describe the functions, roles, and skills of
managers.
Describe the factors that are reshaping and
redefining the managers job.
Explain the value of studying management.

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Copyright 2014 Education,
Pearson 2012 PearsonInc.Education,
publishingInc.
as Prentice Hall 1-2
Publishing as Prentice Hall
 Why Are Managers Important?

Organizations need their managerial skills

and abilities more than ever in these
uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in
getting things done.
The quality of the employee/supervisor
relationship is the most important variable
in productivity and loyalty.

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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Inc. Publishing as Prentice Hall
 Who Are Managers?
Manager
Someone who
coordinates and
oversees the work of
other people so that
organizational goals
can be accomplished

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-1
Levels of Management

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Classifying Managers
First-line Managers - Individuals who
manage the work of non-managerial
employees.
Middle Managers - Individuals who
manage the work of first-line managers.
Top Managers - Individuals who are
responsible for making organization-wide
decisions and establishing plans and goals
that affect the entire organization.

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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Inc. Publishing as Prentice Hall
 Where Do Managers Work?

Organization - A deliberate arrangement

of people assembled to accomplish some
specific purpose (that individuals
independently could not accomplish alone).
Common Characteristics of Organizations
Have a distinct purpose (goal)
Are composed of people
Have a deliberate structure

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-2
Characteristics of Organizations

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 What Do Managers Do?

Management involves coordinating and

overseeing the work activities of others so
that their activities are completed
efficiently and effectively.

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Effectiveness and Efficiency

Efficiency Effectiveness
Doing things Doing the right
right things
Getting the most Attaining
output for the organizational
least inputs goals

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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Inc. Publishing as Prentice Hall
The Four Management Functions
Planning - Defining goals, establishing
strategies to achieve goals, and developing
plans to integrate and coordinate activities.
Organizing - Arranging and structuring work to
accomplish organizational goals.
Leading - Working with and through people to
accomplish goals.
Controlling - Monitoring, comparing, and
correcting work.

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-4
Four Functions of Management

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Copyright 2014 PearsonEducation,
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 Management Roles

Roles are specific actions or behaviors

expected of a manager.
Mintzberg identified 10 roles grouped
around interpersonal relationships, the
transfer of information, and decision
making.

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Management Roles
contd
Mintzbergs managerial roles include:
interpersonal, involve people and other
ceremonial/symbolic duties (figurehead,
leader, and liaison)
Informational, collecting, receiving, and
disseminating information (monitor,
disseminator, and spokesperson)
Decisional, making choices (entrepreneur,
disturbance handler, resource allocator, and
negotiator)
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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-5
Mintzbergs Managerial Roles

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 Skills Managers Need

Katzs managerial skills include

Technical skills
Knowledge and proficiency in a specific field
Human skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize about
abstract and complex situations concerning the
organization

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-6
Skills Needed at Different
Managerial Levels

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Why Study Management?

Universality of Management
The reality that management is needed
in all types and sizes of organizations
at all organizational levels
in all organizational areas
in all organizations, regardless of location

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Exhibit 1-9
Universal Need for Management

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Copyright 2014 PearsonEducation,
2012 Pearson Education,
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 Copyright
Copyright 2014 Education,
Pearson 2012 PearsonInc.Education,
publishingInc.
as Prentice Hall 1-20
Publishing as Prentice Hall