30 min Pizza delivery (High Level
process Map)
Six Sigma Assignment 2
(Section A)
Anand Singh (PGP/19/004)
30 min Pizza High Level Process Map
30 minute pizza (Order to delivery Process)
Late Collectio
Custo
Deliver N
Customer Delive O n of
s Pizza
mer
calls for ry Payment
order
YES
Partial or
Recep
Take No Deposits
order and received
Payment
tion
cash to
address is cashier
collected
Makes
Prepare Cooks pizza
END
Delive Chef
s Pizza Pizza ready for
delivery
Picks up
batch of
Pizza
ry
2
Pizza Delivery SIPOC / Flow
SUPPLIERS INPUTS PROCESSES OUTPUTS CUSTOMERS
Food Ingredients (dough, Pizza End-User
Wholesalers tomato sauce,
cheese, spices, etc.)
Food Equipment Ovens, stoves, Bill
Vendors refrigerator, etc.
Order-to-
Landlord Building space Delivery Cycle
Automobiles Cars and fuel
Utility Companies Electric, gas,
telephone
Misc. Suppliers Pizza boxes, pots,
pans, kitchen tools,
etc.
1 2 3 4 5
Take Prepare Cook Deliver Collect
Order Pizza Pizza Pizza Payment