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Discussion 8-December 13, 2015

This document discusses measuring the success of knowledge management initiatives through return on investment calculations. It outlines a 5-step process for measurement and evaluation that includes categorizing data from various sources, planning implementation with a focus on post-implementation time frames, ensuring consistency in methodology, integrating routine knowledge models with assessment, and applying the results through reporting impacts. Intangible measures of success mentioned include increased employee satisfaction and organizational commitment, as well as improved teamwork and customer service.

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27 views

Discussion 8-December 13, 2015

This document discusses measuring the success of knowledge management initiatives through return on investment calculations. It outlines a 5-step process for measurement and evaluation that includes categorizing data from various sources, planning implementation with a focus on post-implementation time frames, ensuring consistency in methodology, integrating routine knowledge models with assessment, and applying the results through reporting impacts. Intangible measures of success mentioned include increased employee satisfaction and organizational commitment, as well as improved teamwork and customer service.

Uploaded by

Ejaz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Knowledge Management

Discussion Eight
December 13, 2015

Discussion Contents
Measuring KM Initiatives
ROI
5 Steps of Measurement

Measuring KM Initiatives
Know Why ----> Intellectual Capital
Know How ----> Procedure
Generally Accepted Accounting
Principles (GAAP) has not built any
standard for measuring IC so far

Return on Investment
ROI calculation in KM initiatives is a
five
stepped
comprehensive
measurement and evaluation process

Evaluation Framework: Step-I


Categorizes different types of data at
different times from different sources
Surveys, Questionnaires
Interviews
Focus groups
Observation
Performance records, reports,
statements

Evaluation Levels

Process Model: Step-II


Used to plan and implement the
evaluation with a focus on post
implementation time frames. Its
designed to ensure that data is
collected, analysed, and reported
following logical and sequential
steps.

Process Model: Step-II

Operating Standards: Step-III


Used to ensure consistency in the
approach/ methodology of
measurement:
Helps in comparative analysis
Trend analysis
Process analysis

Implementation: Step-IV
Helps in integration of routine
knowledge model with the
assessment model

Can have resource issues


Leadership support
Fear
Unavailability of implementers/ KM
project members

Application: Step-V

More likely reporting


Showing results
Shows project impact
Have more facts and figure

Intangible Measures
Increased employee satisfaction
Increased organizational
commitment
Improved teamwork
Improved customer service
Reduced complaints
Reduced conflicts

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