MANAGING
INFORMATION
SYSTEMS
GLOBAL DELIVERY
MODEL
Group Members
Ashwini Jerry
Mathew Sam
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Contents
S.No
.
Topic
Slide
Number
1.
Introduction
2.
Global Delivery Model
3.
GDM Infosys
4.
Working of GDM
5.
Business Benefits
6.
Limitations
10
VGDM
11
8.
Future Enhancements
12
9.
Conclusion
13
Introduction
In the globalized world where more and more tasks are
completed on-line, the need for new ways of product
delivery has become obvious.
The business requirements and the needs from IT are
constantly increasing.
Global Delivery Modelis the combination of onshore and
offshore development and is the most remarkable method
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for thedeliveryof IT-services and solutionsglobally.
Global Delivery
Model
The
Global
Delivery
Model
(GDM),
is
also
called
blended outsourcing model.
There are several organisations who have discovered
that there is value in performing tasks at geographic
locations that provide most cost efficiencies.
The two main models which have blended in the GDM
are onsite and off shore model.
Although Global Delivery Model is quite often associated
to IT Services/Consulting; it has actually seen its
application in several other areas.
GDM - Infosys
Pioneered by Infosys Blue Ocean Strategy.
The Infosys Global Delivery Model (GDM) is a
framework for distributed project management and
multi - location engagement teams.
It is based on the principle of taking work where it
can be done best, makes the most economic sense,
with the least amount of acceptable risk.
GDM Infosys
(Contd)
In 2003, Infosys launched GDM Plus, an enhanced
service delivery model.
Key factor behind the rapid growth of Infosyss
revenues.
In a span of 25 years, company grew to generate
revenues of US$ 2 billion in 2005-06.
Infosys derived more than 40% of revenues
through new GDM based services.
The no. of employees of Infosys grew to 52,700 as
of march 2006 against 10,700 in 2002.
Key Drivers Infosys
Process The strong process orientation allows us to
deliver solutions from multiple locations.
Quality
We
deliver
world
class
solutions
across
processes, interfaces and outputs, in management, core
and support processes.
Tools We monitor large projects through a combination
of indigenous tools.
Knowledge
Management
Our
Knowledge
Management Services help you assess your needs and
recommend solutions.
Program
Management
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Our project management
Working of GDM
Organization into modules.
Parallel processing of resources & activities.
Clear transparency between teams & modules.
Proactive approach before projects beginning.
Comparative analysis of competencies.
Conduction of client meetings & preparation of status
reports.
Business Benefits
Human
Resources
This model provides high
flexibility of hiring practices.
Financial Benefits - Employees from the developing
countries usually cost less than the ones from the
United States or Europe.
Geographical - With the possibility to work globally
companies get the possibilities to hire high-qualified
employees from all over the globe and enter new
markets.
Management - IT service delivery in the Global
model can be performed 24/7.
Limitations
Lack of theoretical development of the GDM.
Undeveloped managerial strategies.
Team mismatch.
Work Co-ordination.
Global Politics.
Security Issue.
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Value GDM
VGDM : Enhanced global delivery model
To reduce the amount of onsite effort the company
makes in relation to the offshore effort - the onsite
effort, which stands at over 32%, could be brought
down to about 26%
To reduce the number of people in onsite locationscost optimization drive could happen more quickly
than the earlier guided period of 21 months
Increase in productivity and quality.
Increase the sales effectiveness.
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Future
Enhancements
The evolution of IT services and outsourcing promise
new ways to profoundly transform and perform through
technologies.
The
need
for
greater
expertise,
insights
and
capabilities.
As
globalization
flattens
the
world,
holistic
understanding of global delivery will grow.
New markets will continue to emerge as offshoring
destinations.
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Medium-size businesses will expand their use of
Conclusion
GDM is a global distributed approach of offering the
right resource to clients in the right place, for the
right price and at the right time. On one hand it helps
the company to grow and grasp all opportunities it
needs and on the other hand it becomes productive
and cost effective .
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THANK YOU
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