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Rooms Division Management: Night Audit Area

The night auditor is responsible for reconciling and closing out the hotel's daily financial activities. They reconcile cash transactions, house reports, reservations, and credit card transactions from the previous day. The night auditor also handles any guest requests or complaints, follows procedures to resolve issues with housekeeping or maintenance, checks guests in during early morning hours, and clearly communicates any nightly activities or transactions to the morning staff before ending their shift.

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Ronald Barosa Sef
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193 views7 pages

Rooms Division Management: Night Audit Area

The night auditor is responsible for reconciling and closing out the hotel's daily financial activities. They reconcile cash transactions, house reports, reservations, and credit card transactions from the previous day. The night auditor also handles any guest requests or complaints, follows procedures to resolve issues with housekeeping or maintenance, checks guests in during early morning hours, and clearly communicates any nightly activities or transactions to the morning staff before ending their shift.

Uploaded by

Ronald Barosa Sef
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Rooms Division

Management
Night Audit Area

Night Audit

The hotel night auditor is responsible for


reconciling and closing out daily hotel
financial activities. The night audit shift
starts when most hotel staff leave for the
day.

Night Audit

Financial procedures cover reconciliation of


the days cash transactions, house reports
and reservations from the previous day. The
night auditor reconciles cashier reports from
restaurant and retail outlets and transmits
credit card transactions. He prepares detailed
reports, noting discrepancies and out-ofbalance accounts. The night auditor acts as
an internal auditor to ensure hotel staff
correctly report revenue and financial
transactions.

Night Audit

Customer Service
The night auditor often handles guest
requests and complaints. He follows hotel
customer service procedures on customer
complaint resolution and guidelines to grant
exceptions, discounts or upgrades to ensure
customer satisfaction.

Night Audit

Housekeeping and Maintenance


The night auditor follows procedures for
housekeeping and maintenance issues that
arise during the night shift. He might be one
of a handful of hotel employees on duty in a
small hotel. If a guest needs more towels or
has a clogged sink, he follows housekeeping
or maintenance procedures to fix problems.

Night Audit

Front Desk
Some hotel guests arrive in the early
morning hours. The night auditor follows
hotel front desk procedures for reservations,
check-in and credit card transactions. As a
night front desk agent, he is responsible for
getting a tired, stressed guest into his room
as quickly as possible.

Night Audit

Shift Change
Because the night auditor performs a
variety of duties, he is responsible for
clearly communicating the nights activities
and transactions to the morning shift to
ensure seamless customer service. He is
also responsible for delivering reports, bank
deposits, cash and credit card receipts to
the proper hotel department for processing.

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