Scribd
Upload
252 views10 pages

Balance Scorecard Report

The balanced scorecard is a strategic planning and management system that aligns business activities with organizational vision and strategy. It monitors performance according to strategic goals across four key perspectives: financial, customer, internal business processes, and learning and growth. The financial perspective uses traditional financial metrics, while the other perspectives assess non-financial aspects like customer satisfaction, operational efficiency, and employee training to provide a holistic view of organizational performance. While the balanced scorecard provides strategic feedback and improves decision making, its implementation requires time and costs.

Uploaded by

Charlene Ng
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
252 views10 pages

Balance Scorecard Report

The balanced scorecard is a strategic planning and management system that aligns business activities with organizational vision and strategy. It monitors performance according to strategic goals across four key perspectives: financial, customer, internal business processes, and learning and growth. The financial perspective uses traditional financial metrics, while the other perspectives assess non-financial aspects like customer satisfaction, operational efficiency, and employee training to provide a holistic view of organizational performance. While the balanced scorecard provides strategic feedback and improves decision making, its implementation requires time and costs.

Uploaded by

Charlene Ng
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 10

KAPLAN AND NORTON

BALANCED
SCOREDCARD
GROUP 1

BALANCE
SCORECARD
The balanced Scorecard is a

strategic planning and management


system used to align business
activities to the vision and strategy
of the organization by monitoring
performance against strategic goals.

The Balanced Scorecard Model

4 key Business Perspective


FINANCIAL PERSPECTIVE
The balanced scorecard uses
financial performance measures, such
as net income and return on
investment, because all for-profit
organizations use them. Financial
performance measures provide a
common language for analyzing and
comparing companies.

4 key Business Perspective


INTERNAL BUSINESS PROCESS

PERSPECTIVE
This perspective refers to internal
business processes. Metrics based on this
perspective allow the managers to know
how well their business is running, and
whether its products and services conform
to customer requirements (the mission).

4 key Business Perspective

LEARNING & GROWTH PERSPECTIVE


This angle looks at the training of an
organization's people, and its shared
corporate attitudes to self-improvement.
Measuring development in this area
allows managers to use the balanced
scorecard to identify where to focus
training funds to make them most
effective.

4 key Business
Perspective

CUSTOMER PERSPECTIVE
Measuring a company's performance
against the needs of its customers
seems so self-evident today that it is
hard to comprehend how revolutionary
the idea was when the balanced
scorecard idea was introduced in 1991.

Balanced Scorecard
Measurements

Perspective

Generic Measurements

Financial

Return of Capital Employed, Economic value, Sales growth,


Cash flow

Customer

Customer satisfaction, retention, acquisition, profitability,


market share

Internal business
process

Includes measurements along the internal value chain for:


Innovation - measures of how well the company identifies
the customers future needs.
Operations measures of quality, cycle time and costs.
Post sales service measures for warranty, repair and
treatment of defects and returns.

Learning and growth

Includes measurements for:


People employee retentions, training, skills, morale
Systems measure of availability of critical real time
information needed for front line employees.

Advantages of BSC

Disadvantages of
BSC

It is used to align
business activities to
vision and strategy
It improves Internal &
External
communications
It is used to monitor
organizations
performance
It provides strategic feed
back
It improves decisions &
better solutions

It doesnt provide
recommendations
It is not fully efficient
It takes time
It is high implementation
of cost
It can show low profit

THANKS FOR
LISTENING!
Alcala, Nadine Toni
Derramas, Pearly Joy
Guevara, Mark April
Seranilla, Lizzette
Ng, Charlene T.
Sobrevega, Ella May

You might also like