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PMP 5th - Lecture 7 - SH

This document discusses project stakeholder management. It involves identifying stakeholders, planning stakeholder management, managing stakeholder engagement, and controlling stakeholder engagement. The key aspects are identifying stakeholders and their interests, developing strategies to engage them, communicating with stakeholders to understand their needs and manage expectations, and adjusting plans based on monitoring stakeholder relationships.

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Mohamed Nada
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72 views17 pages

PMP 5th - Lecture 7 - SH

This document discusses project stakeholder management. It involves identifying stakeholders, planning stakeholder management, managing stakeholder engagement, and controlling stakeholder engagement. The key aspects are identifying stakeholders and their interests, developing strategies to engage them, communicating with stakeholders to understand their needs and manage expectations, and adjusting plans based on monitoring stakeholder relationships.

Uploaded by

Mohamed Nada
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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PROJECT

STAKEHOLDER
MANAGEMENT

PROJECT STAKEHOLDER
MANAGEMENT
Identify Stakeholders

Plan Stakeholder Management

Manage Stakeholder Engagement

Control Stakeholder Engagement

PROJECT STAKEHOLDER
MANAGEMENT
STAKEHOLDER MANAGEMENT
Project Stakeholder Management includes the processes
required to identify the people, groups, or organizations that
could impact or be impacted by the project,
Analyze stakeholder expectations and their
impact on the project
Develop appropriate management strategies for effectively
engaging stakeholders
focuses on continuous communication with
stakeholders to understand their needs and expectations

PROJECT STAKEHOLDER
MANAGEMENT
Identify Stakeholders
Identify Stakeholders is the process of identifying the people, groups,
or organizations that could impact or be impacted by a decision,
activity, or outcome of the project, analyzing and documenting
relevant information regarding their interests,
involvement,
interdependencies, influence, and potential impact on project success

PROJECT STAKEHOLDER
MANAGEMENT
Identify Stakeholders

TOOLS & TECHNIQUE

Stakeholder Analysis
gathering and analyzing quantitative and qualitative information to
determine whose interests should be taken into account throughout
the project. It identifies the interests, expectations, and influence of
the stakeholders and relates them to the purpose of the project.
Identify all potential project stakeholders and relevant
information
Analyze the potential impact or support each stakeholder could
generate, and classify them so as to define an approach
strategy.
Assess how key stakeholders are likely to react or respond in
various situations

PROJECT STAKEHOLDER
MANAGEMENT
Identify Stakeholders

TOOLS & TECHNIQUE

Stakeholder Analysis
There are multiple classification models used for stakeholders
analysis, such as:
Power/interest grid,
Power/influence grid,
Influence/impact grid,
Salience model
(Power , Urgency , Legitimacy)

PROJECT STAKEHOLDER
MANAGEMENT
Identify Stakeholders
Stakeholder Register
Identification information

OUTPUTS

Stakeholder classification

Assessment information

PROJECT STAKEHOLDER
MANAGEMENT
Plan Stakeholder Management
Plan Stakeholder Management is the process of developing
appropriate management strategies to effectively engage stakeholders
throughout the project life cycle

create and maintain of relationships between the project team and


stakeholders, with the aim to satisfy their respective needs and
requirements within project boundaries.

PROJECT STAKEHOLDER
MANAGEMENT
Plan Stakeholder Management
Analytical Techniques

TOOLS & TECHNIQUE

The engagement level of the stakeholders can be classified as follows:

Unaware. Unaware of project and potential impacts.

Resistant. Aware of project and potential impacts and resistant to change.

Neutral. Aware of project yet neither supportive nor resistant.

Supportive. Aware of project and potential impacts and supportive to


change.

Leading. Aware of project and potential impacts and actively engaged in


ensuring the project is a success.

PROJECT STAKEHOLDER
MANAGEMENT
Plan Stakeholder Management

OUTPUTS

Stakeholder Management Plan


Desired and current engagement levels of key stakeholders.
Scope and impact of change to stakeholders.
Identified interrelationships and potential overlap between
stakeholders.
Stakeholder communication requirements for the current project
phase.
Information to be distributed to stakeholders, including language,
format, content, and level of detail.
Reason for the distribution of that information and the expected
impact to stakeholder engagement.
Time frame and frequency for the distribution of required
information to stakeholders.
Method for updating and refining the stakeholder management
plan as the project progresses and develops.

PROJECT STAKEHOLDER
MANAGEMENT
Manage Stakeholder Engagement
Manage Stakeholder Engagement is the process of communicating and
working with stakeholders to meet their needs/expectations. The key
benefit of this process is that it allows the project manager to increase
support and minimize resistance from stakeholders, significantly
increasing the chances to achieve project success.

PROJECT STAKEHOLDER
MANAGEMENT
Manage Stakeholder Engagement
Manage Stakeholder Engagement involves activities such as:
Engaging stakeholders at appropriate project stages to obtain
or confirm their continued commitment to the success of the
project;
Managing stakeholder expectations through negotiation and
communication, ensuring project goals are achieved;
Addressing potential concerns that have not yet become issues
and

anticipating

future

problems

that

may

be

raised

by

stakeholders. Such concerns need to be identified and discussed as


soon as possible to assess associated project risks; and
Clarifying and resolving issues that have been identified.

PROJECT STAKEHOLDER
MANAGEMENT
Manage Stakeholder Engagement

TOOLS & TECHNIQUE

Interpersonal Skills

Building trust,
Resolving conflict,
Active listening, and
Overcoming resistance to change

Management Skills
Facilitate consensus toward project objectives,
Influence people to support the project,
Negotiate agreements to satisfy the project needs,
Modify organizational behavior to accept the project
outcomes.

PROJECT STAKEHOLDER
MANAGEMENT
Manage Stakeholder Engagement
Issue Log
Change Requests

OUTPUTS

Project Management Plan Updates


Project Documents Updates
Organizational Process Assets Updates
Project presentations

Stakeholder notifications

Feedback from stakeholders

Project reports

Lessons learned documentation

Project records

PROJECT STAKEHOLDER
MANAGEMENT
Control Stakeholder Engagement
Control Stakeholder Engagement is the process of monitoring overall
project stakeholder relationships and adjusting strategies and plans
for engaging stakeholders

PROJECT STAKEHOLDER
MANAGEMENT
Control Stakeholder Engagement

TOOLS & TECHNIQUE

Information Management Systems


An information management system provides a standard tool for the
project manager to capture, store, and distribute information to
stakeholders about the project cost, schedule progress, and
performance. It also allows the project manager to consolidate
reports from several systems and facilitate report distribution to
the project stakeholders.

QUESTION ?

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