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Basics of Computer

This document provides an overview of basic computer components, operating systems, common technical issues, and troubleshooting steps. It describes the main hardware components of a computer including the processor, memory, motherboard, storage devices, ports, and peripherals. The document also outlines the differences between Windows XP and Vista, basics of computer memory and storage, and introduces topics such as BIOS, device drivers, and plug-and-play devices. Additionally, it lists the most common hardware and software issues encountered and questions to determine a user's system configuration when providing technical support.

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kritika
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Download as PPT, PDF, TXT or read online on Scribd
67 views

Basics of Computer

This document provides an overview of basic computer components, operating systems, common technical issues, and troubleshooting steps. It describes the main hardware components of a computer including the processor, memory, motherboard, storage devices, ports, and peripherals. The document also outlines the differences between Windows XP and Vista, basics of computer memory and storage, and introduces topics such as BIOS, device drivers, and plug-and-play devices. Additionally, it lists the most common hardware and software issues encountered and questions to determine a user's system configuration when providing technical support.

Uploaded by

kritika
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Checking Technical Acumen.

Basics of Computers
Introduction to System Components - Includes all system components like

HDD, Memory processor , Motherboard , Expansion slots etc.


PC Memory , Hard disks, specifications & Types
The System RAM/ROM ,, Types of Ram
CMOS
POST
Beep Codes, Boot Process.
Communication Ports USB , Serial & Parallel ,PS2 Ports.
Mouse ,Keyboard , Floppy Disk, CDROM, DVD R/RW.
Windows XP & Windows Vista, Difference.
How to Troubleshoot basic issues.

Basics of Computers
Universal Serial Bus (USB)
Display Standards and Compatibility Digital Vs Analog
Monitors Cathode Ray Tube, Vs LCD monitors
Testing Power, Disassembly Installation and Reassembly of computor,

Preventive Maintenance & Safety


Multimedia devices, Input & output devices
Computer Viruses
Introduction to Operating System -Windows XP & Windows Vista
Function of Modem.
Types of Modems

Most Common Technical issues in US


CTS.
Software
No Boot
Internet issues.
Operating system issues.
Virus/Spyware.
System performance.

Hardware
No Post
No Video.
No Sound.
Blue screen errors.
System component failure.
Noise issue.

Basic Technical Questions


What is the configuration of your PC / System

components?

1.
2.
3.
4.
5.
6.
7.

Hard Disk :20/40/80/120/160 GB.


Processor : Intel Pentium II/III/IV/Celeron/Dual core
RAM: 128/256/512 MB / 1 GB +
CDROM/DVDR/RW, Floppy Disk.
NIC Card/Video Card/Sound Card.
Motherboard : Intel 845/865/915 Chipset.
Monitor CRT or LCD. Mouse Optical/scroll, Keyboard USB / wrieless.

What is BIOS ?

(Chipset on Motherboard which where we can view


system config & change boot sequence ).

What is SMPS ( Switch Mode Power Supply )? Function of SMPS ?


What is heat sink ? ( A metallic component over Processor , its
function is to keep the processor cool ).

What to do when the pc is not starting up ?

( Check

the power cables if plugged properly to power outlet, check the monitor cable, restart
using the power button, check for LED light on front, try entering BIOS or safe mode. )

Basic Technical Questions


What is a device Driver ?

( a software which helps the hardware device to

run properly e.g video, sound, printer).

What is a Plug & Play Device ?

( a device which can function by just


plugging in the device without restarting e.g USB Memory key, Keyboard, Mouse,
monitor ).

Difference between RAM & ROM ?

( RAM is Volatile memory & data is


lost if the power is cut off from system. & ROM is permanent memory like CDROM
/DVD/USB memory key ).

What are the different types of system ports ?

( USB, serial,

parallel, Ps2, RJ45, Sound & video ports ).


What to do when PC does not connect to internet ? ( check the NIC/modem cable or the
lights on modem if on, check for the modem/NIC drivers/ delete the temp internet files &
cookies, check the IP adress

What is Operating system & give examples of operating

system. ( Interface that helps a user to operate the computer. XP, Vista )
What do you know about MS Vista ? ( latest OS by Microsoft
requires min 512 MB RAM, Is secure, has better user interface & many advance graphic
features ).

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