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Management: Richard L. Daft

This document discusses teams and team effectiveness. It begins by outlining learning outcomes related to understanding teams, including identifying types of teams, roles within teams, stages of team development, and ways to enhance team effectiveness. It then discusses why organizations use teams and the advantages and challenges of teamwork. It describes different types of teams and provides models for team effectiveness and managing team conflict. The overall focus is on understanding teams in organizations and what makes them effective.

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Aliddzul Dzulkefli
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179 views27 pages

Management: Richard L. Daft

This document discusses teams and team effectiveness. It begins by outlining learning outcomes related to understanding teams, including identifying types of teams, roles within teams, stages of team development, and ways to enhance team effectiveness. It then discusses why organizations use teams and the advantages and challenges of teamwork. It describes different types of teams and provides models for team effectiveness and managing team conflict. The overall focus is on understanding teams in organizations and what makes them effective.

Uploaded by

Aliddzul Dzulkefli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 27

MANAGEMENT

RICHARD L. DAFT

Leading Teams
CHAPTER 19

chapter17

Learning Outcomes

Identify the types of teams in organizations.

Discuss some of the problems and challenges of teamwork.

Identify roles within teams and the type of role you could play to help a team be
effective.

Explain the general stages of team development.

Identify ways in which team size and diversity of membership affects team
performance.

Explain the concepts of team cohesiveness and team norms and their
relationship to team performance.

Understand the causes of conflict within and among teams and how to reduce
conflict.

Define the outcome of effective teams and how managers can enhance team
effectiveness.

chapter17 How Do You Like To Work?


Teams are a great way to gain
management experience
Teams have become a primary way
organizations work
Teams have advantages but they can be
challenging
Good teams can be highly productive, but
teams arent always successful

chapter17

Why Teams at Work?

Individuals within organizations are


interdependent and teams are an effective
way to get work done
A team is two or more people
There is regular interaction
Share performance goals

Teams and groups are not the same.


5

chapter17

Differences Between
Groups and Teams

chapter17

The Dilemma of Teams

We have to give up our independence


We have to put up with free riders
Teams are sometimes dysfunctional

chapter17

Five Common
Dysfunctions of Teams

chapter17

How to Make Teams


Effective

Smooth teams dont simply happen


Teams must:
Define Roles
Establish Norms
Set Goals

To increase effectiveness:
Productive Output
Personal Satisfaction
Capacity to Adapt and Learn
9

chapter17

Effective Team Leadership

Rally people around a


compelling purpose
Share power
Admit ignorance

10

chapter17

Work Team
Effectiveness Model

11

chapter17

Types of Teams

Formal Teams are those created by the organization


Vertical Team
Functional Team
Command Team

Horizontal Team
Cross-functional
Team/Task Force
Committee
Special-purpose
Teams/Project Teams

Self-Directed Teams
Problem-solving Team/Quality
Circles
Permanent
Diverse skill set
Access to resources
Empowered to make decisions

12

chapter17

Horizontal and Vertical


Teams in an Organization

13

chapter17

Innovative Uses
of Teams

Virtual Teams - geographically or


organizationally dispersed members who
are linked through technology
Use technology to build relationships
Shape culture through technology
Monitor progress and reward members

14

chapter17

What Effective Virtual


Team Leaders Do

15

chapter17

Global Teams

Cross-border Work Teams


Members of different nationalities, countries,
cultures
May be a virtual team

Enormous Challenges
Gaps of time, distance and culture

Challenges can impact communications,


decision making, and work pace
16

chapter17

Team Characteristics

Size additional members beyond five


can cause a decrease in motivation
Need diverse skills but intimate

Diversity diverse teams produce more


innovative solutions to problems
Member Roles structure to focus on
tasks and social needs
17

chapter17

Task Specialist Role

Successful teams are structured with clear team member roles

Task Specialists
Role:
Initiate ideas
Give opinions
Seek information
Energize

Socioemotional Role:
Encourage
Harmonize
Reduce Tension
Follow
Compromise
18

chapter17

Stages of Team
Development
Forming
Storming
Norming
Performing
Adjourning

19

chapter17

Determinants

Consequences

Team Cohesiveness

Team Interaction
Shared Goals
Personal Attraction to the Team
Presence of Competition
Team Success

Morale
Productivity
20

chapter17

Four Ways Team


Norms Develop

21

chapter17

Managing Team Conflict

Antagonistic behavior that blocks the goals of


the team
Conflict is inevitable, but it must be dealt with
Several causes of conflict:
Competition over resources
Communication breakdowns
Trust
Differing goals
22

chapter17

Balancing Conflict
and Cooperation

23

chapter17

A Model of Styles to
Handle Conflict

Competing
Avoiding
Compromising
Accommodating
Collaborating
24

chapter17

Managing Conflict

Superordinate goals the ability for team


members to see the big picture and reach larger
objectives
Mediation using a third party to settle disputes
Negotiation Give and take discussions and
consideration of alternatives
Intergrative negotiation a win-win assumption
Disruptive negotiation each party attempts to gain
a fixed size of the pie
25

chapter17

Rules for Reaching a


Win-Win Solution

Separate the people from the problem


Focus on interests, not current demands
Generate many alternatives for mutual
gain
Insist that results be based on objective
standards
26

chapter17 Work Team Effectiveness


Productive Output
Does the teams output meet expectations?

Satisfaction of Members
Does the experience contribute to the wellbeing, personal satisfaction and development
of members?

Capacity to Adapt and Learn


Has the team learned from experience?
27

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