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TQM - ISO Presentation

This document discusses Total Quality Management and provides information about ISO standards. It explains that ISO is the International Organization for Standardization, which develops international standards to promote business. ISO standards like ISO 9000 relate to quality management systems, while ISO 14000 relates to environmental management. The document outlines the advantages of ISO standards like improved employee motivation, reputation, efficiency and customer satisfaction. It also discusses some disadvantages like heavy documentation requirements and long certification processes.

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WaniRethmarz
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221 views

TQM - ISO Presentation

This document discusses Total Quality Management and provides information about ISO standards. It explains that ISO is the International Organization for Standardization, which develops international standards to promote business. ISO standards like ISO 9000 relate to quality management systems, while ISO 14000 relates to environmental management. The document outlines the advantages of ISO standards like improved employee motivation, reputation, efficiency and customer satisfaction. It also discusses some disadvantages like heavy documentation requirements and long certification processes.

Uploaded by

WaniRethmarz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Total Quality Management

Presented by :

Chiew Kai Heng Lawrence


Julisyazwani
Ng Wei Yee
Chandran
Explain the role of ISO standards in any organizations
development. Its advantage and disadvantages and applications
in industry.

What is ISO ?
- ISO means International Standard Organisation
- Began in 1946 when delegates from 25 countries met at the
Institute of Civil Engineering in London.
- Its central secretariat is in Geneva,Switzerland and it has
the authority to issue certificate of quality management and
quality environment.
- ISO has published more than 19,500 international standards
covering almost all industry.
- Today,ISO made up of 163 member countries around the
world. And became the world largest developer and
publisher of International Standard.

- It is NGO(Non Government Organization) which helps to


promote the business by providing them the solution of quality
problems.
- ISO do not decide when to develop a new standard, but
responds to a request from industry or other stakeholders
such as consumer groups. Typically, an industry sector or
group communicates the need for a standard to its national
member who then contacts ISO.
- ISO standards are based on global expert opinion,the
standards and developed by groups of experts and technical
committees from all over the world.These experts negotiate all
aspects of the standard, including its scope, key definitions
and content.

ISO standards are developed through a multi-stakeholder


process,the technical committees are made up of experts from
the relevant industry, but also from consumer associations,
academia, NGOs and government.
-

- ISO standards are based on a consensus which based


approach and comments from all stakeholders are taken into
account.
Meaning of ISO 9000 :ISO 9000 is the latest version of the organisation which give
those who satisfy the following conditions:- Fulfills the quality requirements of customers.
- Customers satisfaction.
- Continue improvement in quality management.
- Proven records on how and where raw materials were kept and
products were processed.

ISO 9000 is more powerful too to get confidence in the


market,the company can invite customers to check the quality
before purchasing the products where customers can
understand its value.
Meaning of ISO 14000
ISO 14000 is the standard certificate which gives the business
organisation who fulfill the condition relating to the quality
environment.Means all measure related to the protection of the
environment.
In summary,ISO 9000 control product's quality while ISO 14000
controls environment quality.
After getting the ISO standards,the company will have to
maintain and control its quality where it is the objective of the
ISO standards.

ADVANTAGES
Improve Employee Motivation
And Morale

Employee morale effects organizational productivity.


Enhanced Company Reputation

Help to improve the image


of the organizations.

Create A More Efficient, Effective Operation


Provides guidelines for establishing the system and making it effective.

Enhanced Customer Satisfaction


Improve quality, customer satisfaction, sales customer retention.

Reduce Waste And Increase Productivity


The workers can do their jobs right at the first time.

Saving costs and operations time.

DISADVANTAGES
Heavy Emphasis on Document
Requirements gobble up time
Length of The Certification
Process
18 to 20 months or even longer

DISADVANTAGES
Focus on Certification Only
ISO become an end point
Focus on next audit

Force People to Change Method

The
ISO
9000
Quality management system
ISO 9000 standards are produced by an international consensus of countries with the
aim of creating global standard of product & service quality.

The standard form a quality management system & applicable to any organization.
ISO 9000 provides a framework and systematic approach to managing business
processes to produce/service base on customer expectations.

The ISO 9000 - Quality management system


To improve business processes & save money
To increase in business process efficiencies, reduction in waste and improved
product quality.
To qualify new customers and become essential requirement.
To enter global markets (Many countries are required ISO standards)

ISO 14000 Environmental Management

The ISO 14000 family addresses various aspects of environmental management.

The very standards , ISO 14001(environmental management system)

The ISO 14004(General EMS guidelines labeling, performance evaluation,


life cycle analysis, communicating and auditing.
*Identify & control the impact , products
*Improve environment performance
*Implement system approach- objectives, targets and demonstrating achievement

ISO 14000 Environmental Management


ISO 14001 is tool that can be used to meet objectives:
Internal
Provide assurance to management the control
Assure employee working for an environmental responsible
External
Provide assurance on environmental issues to stakeholders
(community, regulatory agencies and customer)
Support the organizations claims on the own environmental policies,
Plans and actions

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