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Barclays Bank Organizational Structure

Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

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731 views10 pages

Barclays Bank Organizational Structure

Barclays is a global bank headquartered in the UK with over $2 trillion in assets. It has a 300 year history and acquired parts of Lehman Brothers in 2008. The document discusses trends in emerging markets driving increased IT spending among banks globally. It provides an overview of Barclays' organizational structure and investments in digital channels, analytics, and compliance technologies. Barclays implemented SAS BI to help navigate the economic downturn and has an award-winning customer service enabled by technology. The bank aims to lower operating costs through modernization efforts like its legacy disposition process.

Uploaded by

prathmeshk2
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Barclays

Industry Overview

Banks in emerging markets (China, India, and Brazil) have grown at


extraordinary rates in recent years
IT spending in banks has grown by 5.8% in 2013
Increased investment into analytics, business intelligence, big data and
compliance
Technology investments into digital channels (e.g., Internet, mobile,
tablet, and social media) and push toward digital convergence

Company Overview

Global bank headquartered in the UK


10th largest bank in the world by total assets
Has a 300 year old history
Assets worth more than 2 trillion
Acquired North American operations of Lehman brothersin 2008.
Has a big presence in India

Organisation Structure

CEO

CIO &
CFO

Core
business
es

COO &
CTO

Business functions (HR


, Operations , IT ,
Finance , Compliance
etc) and country
heads

Non
Core

Computerisation @ Barclays

Automation of business processes


Integration across branches
Information system simplifies accounting
Faster processing and less accounting errors
Addition of multiple channels such as ATMs
and online banking
Enhanced ability to conduct in-depth financial
analysis and gather intelligence

USAGE OF IS
Implemented SAS BI during 2010 to steer
them through the Economic downturn
Multimedia IS integrates different functions;
operational , strategic and tactical.
Barclays Technology Centre India (BTCI)
Award winning customer service through the
use of technology.

USAGE OF IS- Contd..


Special services like
Barclays Cloud IT
adds value
Many payment
innovations driving
customer satisfaction
with the use of
technology
Lowering operating
costs over the last 5
years

Successful deployment and modernization


journey
Business
Requiremen
t
Manageme
nt Integrated
Tooling
Workbench
Desig
n
proce
ss

Build
vs
buy

Proof
of
conce
pt

Legacy
dispositio
n
Testing
and data
migration
Managing
Change

APTEAN: Putting customers first with


respond
Key issues and
challenges at
Barclays

Deployment
approach

Benefits of the
system

Maintaining a competitive position among


larger financial organizations
Customers looking to resolve complaints had
to repeat same information to different
executives
33 independent systems across the company
Poor customer satisfaction
Implementation of business intelligence
systems at 450 location in UK
Mining customer data
CRM implementation with high initial
investment
Access to complaints and feedback
management system
Improvement in UI and operational stability
Immediate recording/escalation of complaints
Enhanced customer satisfaction

Barclays Transform: The Go-To Bank


Banking systems at
Barclays and
integration through
IT
MIS portfolio
includes:
Risk Analysis
Treasury and liquidity
Finance
Procurement
Equity and fixed
income, currencies

Management Strategy

Robust global recovery planning process


in place

Enhance its MIS portfolio to provide


greater transparency and improved
control of information in a cost-efficient
manner for management decision making
To maintain a robust catalog of
management information around risk,
financial, funding and liquidity

Use of MIS in strategic decision making

Security
Security software for online banking users
Mobile banking guarantee system
Pins entry layer of protection
Data encryption, timed logout and
account lock system
Security standards and accreditation
Constant monitoring of suspicious activity

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