NetledgeTM System

A unique way to manage the Mobile Network Performance

Netledge
March 2009

www.commprove.com

2008 CommProve Ltd

Slide 1

Agenda
CommProve Company History and Footprint
Business Value from the Solution
Netledge and Quantiqa Solution Introduction
Abis Monitoring Why What Who?
Abis, A and Gb Monitoring Applications

www.commprove.com

2008 CommProve Ltd

Slide 2

NetledgeTM System
A unique way to manage the Mobile Network Performance

Company History and Profile

March 2009

www.commprove.com

2008 CommProve Ltd

Slide 3

Brief Company History

www.commprove.com

2007

CommProve now has 140 employees, and offices

in Europe, North America, Latin America and
Asia

2006

Netledge PS QoS launched

Netledge 3G Radio QoS Launched

2004

Netledge 2G Radio QoS launched

2003

Continued development of several systems

for network QoS monitoring and optimisation

1997

First radio optimisation tool released

1996

Company Founded in Italy. Initial focus is RBS

installation, planning and commissioning
2008 CommProve Ltd

Slide 4

Winner of 2007 GSMA Award

GSM Association Global

Mobile Award for Best
Network Quality Initiative
Judges reaction: An initiative
that tackles the 3G network
quality issue head-on an
area that operators must
address

www.commprove.com

2008 CommProve Ltd

Slide 5

What are CommProve Solutions?

Real Time Monitoring and Stored Data Analysis of
All Users
All Sessions
All the time (24 x 7 x 365)
Using Vendor Independent Probes

www.commprove.com

2008 CommProve Ltd

Slide 6

CommProve Network Monitoring Solution

HDLC Electrical
Probe
Abis

BTS

Gb

BSC

BTS

MAP

MSC/
VLR

GMSC

SS7

PLMN
PSTN

Abis

BTS

BSC

BTS

Node B

A
Gb

STM-1 Optical
Probe

HLR

Gs

IuB
IuCS

Node B
STM-1 Optical
Probe

UTRAN
Node B

RNC

Gr

SGSN

Gn

Gi

GGSN

Internet

Gp

IuB

Node B

Gc

IuPS

IuR

RNC

www.commprove.com

HDLC Electrical
Probe

GERAN

To SGSN

IuPS
IuCS

To MSC

Other
Mobile
Operator

2008 CommProve Ltd

Slide 7

CommProve Today
Leaders in Radio Access Network
Performance Management for 2G
and 3G
Largest Global provider of Radio
monitoring solutions
Diversified into Core Network
Monitoring (for MAP, Interconnect
SS7)
Developed the most
comprehensive management
platform for mobile networks
140 employees in 8 countries on 4
continents (40% R&D)

www.commprove.com

2008 CommProve Ltd

Slide 8

CommProve Presence

UK

Ukraine
Ireland
Russia
Germany
France
Italy
Spain
Turkey
Greece
Morocco
Iran

USA

UAE

China
Hong Kong
India

Taiwan

Nigeria
Malaysia

Brazil
Chile

Argentina

South Africa

CommProve Office
CommProve Deployment

www.commprove.com

New Zealand

2008 CommProve Ltd

Slide 9

Sample Customers
Direct Customers

ITALY

Greece

ITALY

BRASIL

Indirect Customers

www.commprove.com

2008 CommProve Ltd

Slide 10

NetledgeTM System
A unique way to manage the Mobile Network Performance

Solution Philosophy and Business Benefits

March 2009

www.commprove.com

2008 CommProve Ltd

Slide 11

Mobile Network Business Goals

Profitability

Maintaining Service Quality

Increase
Revenue

www.commprove.com

Reduce
CAPEX

Reduce
OPEX

2008 CommProve Ltd

Slide 12

Network Management Options

Network Oriented

Customer Oriented

Revenue Oriented

www.commprove.com

Engineering
Driven

Customer Care
Driven

Business
Driven

2008 CommProve Ltd

Slide 13

Network Oriented Approach

Network Performance Statistics, Measurements and Customer
Complaints are the guage for assessing Network Quality
No Segmentation of Quality by Effects on Customer Category
and Revenue Impact.
Objective is to fix on going Network Issues in the Time and
Space Domain
Traditional Approach
More Corrective Less Proactive
Typically 40% Issues go undetected
Low Resource Efficiency
High Turn Around Time on Resolution
Point Tools dependency
Scattered Processes
Tough Territories challenges
www.commprove.com

OSS Approach
From Corrective to Proactive
End 2 End 24x7 Real Time PM
Very High Resource Efficiency
Centre of Excellence Management
Significantly Reduced Turn around Time
Automated Engineering Processes
Intelligent Optimization
Central Monitoring and Actions for
Insecure and Tough Terrains
2008 CommProve Ltd

Slide 14

Customer Oriented Approach

Perception of the Customers Experience of the Network
How many customers call Customer Care when they face intermittent
Problems? Should it not be possible to capture every customers problems
proactively or before they complain?
How many customers decide to switch without even calling Customer Care
to communicate/fix their problems?
Multiple Networks- Multiple Choice to make calls
Customer Perceived Quality and Experience is the competitive differentiator
Is it possible to optimize 100% of my network from Day 1, should I do
Customer need and issues specific optimization?
How much information do I have about the different Customer segments
usage and behaviour pattern?
Do I need to cover geography or Customer ?
www.commprove.com

2008 CommProve Ltd

Slide 15

Revenue Oriented Approach

VIP categories perception of Quality
VIP and High Revenue users Quality, Service and behavioural intelligence
Tracking Roamers Performance
Prioritization of Optimization and Expansion plans for Revenue zones.
If 90% of my Revenue comes from 10% of my users, then being focussed on
10% users gives me Revenue Assurance.
Turning the Network into a Business Class Network.
Becoming Number 1 in Revenue and Profitability

www.commprove.com

2008 CommProve Ltd

Slide 16

The Solution
Synergy of Network, Customer and Revenue Oriented
Management
One central Platform for :

Automated Proactive Network Management

Customer Experience Management

Network Intelligence and Business Intelligence Source

Reducing Factory Cost by Customer and Revenue Centric

Optimization and Expansion

www.commprove.com

2008 CommProve Ltd

Slide 17

The Solution Value Proposition

Network Quality Improvements
Data and Value Added Services
OPEX
CAPEX
Revenue

Network
Engineering

Intelligent
Optimization

Network /
Business
Intelligence

CEM

CommProve NetLedge Probes Platform

www.commprove.com

2008 CommProve Ltd

Slide 18

Increasing Revenue
Network Engineering &
Intelligent Optimization
80% reduction in Customer Problem TAT
50% Reduction in Churn by proactive
Quality Management and Intelligent
Optimization
25% attraction by being competitive in
Quality of Service of network
100% control over Vendors by adopting
an interface monitoring approach

Network and Business Intelligence

Customer Experience Monitoring
Protection of VIP and Roamers
Roamer Intelligence to work out Roaming
Agreements and Roamer specific Tariffs
Geographical Tariff Plan boosts Traffic of
non users without impacting regular users.
Time and Location based Tariff Plans
Trend Analysis secures major events traffic

0% Vendor Dependency by not relying on

Vendor PM and optimization based on
direct user data.

Customer Profiling boosts revenue by

working out Profile specific Tariff packages

Excess Capacity due to Intelligent

Optimization increases Traffic

Behavioural and Use analysis of different

Customer segments boosts traffic on
unused time and spare capacity zones

www.commprove.com

2008 CommProve Ltd

Slide 19

Reducing CAPEX
1. Intelligent Optimisation based on Probes captured Network Data results
into reduction of sites.
2. Network and Business Intelligence based on 24x7x365 monitoring and
analysis of all users all sessions gives enough information to work out
focussed and phased expansion plans.
3. Network Intelligence and Business intelligence assists in traffic balance
on Network Elements thereby delaying or eliminating the need for
expansion of Network Elements.
4. Traffic Intelligence Information derived from Probes can be fed into
Automatic Elements Management Software Tools to work out Elements
Re-home and Elements capacity predictions.
5. Traffic Intelligence and Mapping of Traffic on GIS data can be fed into
Automatic Cell Planning (ACP) tools to work out Site Kill or Site
Relocation Plans.
www.commprove.com

2008 CommProve Ltd

Slide 20

Reducing OPEX
1. 80% reduction in Drive Testing (No Drive Testing required for routine Quality
Assurance). (nearly $500K savings)
2. 100% reduction in Protocol Analyzer (nearly $1M Savings)
3. 100% reduction in Performance Monitoring tools (nearly $2M Savings)
4. Centralized Monitoring, Analysis and Management reduces the need for expertise in
every region. This results into big savings in expertise across the country.
5. Process Automation and Consistency results into Network Management by less high
end skilled resources and reduces the Operations losses due to recurrent Engineering
churn.
6. Tier 1 German Operator Reports 38% OPEX Savings by using Real Time Probing for
Performance Management and Problem Resolutions. 21 hrs TAT down to 1 hr.
7. Intelligent Optimization does global tuning which avoid the needs for routine and
regular tuning of the network, thereby saving costs on more expertise to carry out
routine optimization.
8. Hot Spots detection and Indoor Performance monitoring avoids the need for extensive
Indoor survey campaigns to work out IBS deployment plans.
www.commprove.com

2008 CommProve Ltd

Slide 21

Data and Value Added Services

Customer accessibility to data services provides valuable information about
investing in Mobile broadband information.
CEM applications also give insight into users accessibility to type of content
from Mobile which helps in delivering customer focussed data applications.
Probing provides customer information on real time basis in the event, time
and space domain. This becomes the base for creating Value Added Services
specific to the market environment.
Performance based value added services like Quality based Tariff Plan, Tariff
Plans for Specific Roamers.
GIS Information about customers can be used to provide Location based
applications like Vehicle Traffic Monitoring, Homeland Security initiatives , etc.
Distirbution of Handset types and models assists in deciding the launch plan for
new services and Handset packages.

www.commprove.com

2008 CommProve Ltd

Slide 22

Network Quality Improvements

Intelligent Optimization using Probes Data gives tremendous improvement
in Call Quality and Accessibility.
Real Time Troubleshooting gives a delightful experience to the customer.
Faster Resolution of Problems makes the network more Quality driven and
assists in running Quality oriented Marketing Campaigns.
VIP Performance Tracking and timely resolution keeps the VIP and High
Revenue users satisfied.
Tracking Roamers Performance ensure QoS for Roamers.

Arturo Fonzerelli from TIM puts it If Optimisation teams were

paid on results, I do not think there would be a team who would
not want to use Netledge
www.commprove.com

2008 CommProve Ltd

Slide 23

NetledgeTM System
A unique way to manage the Mobile Network Performance

Solution Introduction
March 2009

www.commprove.com

2008 CommProve Ltd

Slide 24

QuantiQa System Architecture - Network Monitoring

HDLC Electrical
Probe
Abis

BTS

Gb

BSC

BTS

MAP

MSC/
VLR

GMSC

SS7

PLMN
PSTN

Abis

BTS

BSC

BTS

Node B

A
Gb

STM-1 Optical
Probe

HLR

Gs

IuB
IuCS

Node B
STM-1 Optical
Probe

UTRAN
Node B

RNC

Gr

SGSN

Gn

Gi

GGSN

Internet

Gp

IuB

Node B

Gc

IuPS

IuR

RNC

www.commprove.com

HDLC Electrical
Probe

GERAN

To SGSN

IuPS
IuCS

To MSC

Other
Mobile
Operator

2008 CommProve Ltd

Slide 25

Netledge Logical Architecture

Network Node
PDUs Correlation
State
Machines

Probes

Tickets
Processing
Engine

Monitored
Interface

Performance
Matrixes

Network Node

or
www.commprove.com

2008 CommProve Ltd

Slide 26

Netledge Access QoS Solution

24/7 Network wide monitoring
All Network, all NEs, all users at all times
Historical data up to years. Complete OSS solution

Automatic alarming and reporting

User-defined reports and alarms. Historical data, trend analysis

Instant and real time drill-down

From KPIs to CDRs
From CDRs to call flow

Geographical localization of events

GIS based, pixel level visualization

Reduce the need for drive testing

In-depth radio analysis combined with geographic position

Handset analysis
IMEI based statistics
Real time access to CDRs per IMEI

Customer analysis
IMSI based statistics
Real time access to CDRs per IMSI

Open system

Real time, accurate, vendor and release independent data feed to 3rd party
applications. MV-IOS plus other applications (e.g. LBS, CEM, Security etc)

www.commprove.com

2008 CommProve Ltd

Slide 27

Netledge Quality Workflow

NetLedgeTM System
speeds up the cycle

www.commprove.com

2008 CommProve Ltd

Slide 28

QuantiQa System Architecture OSS Integration

OSS Universe

Netledge

OSS

Radio Access QoS

Integration

2G/3G
2G/3G Handovers

Content Provider
QoS

Netledge
Core Network QoS

Service Provider
QoS

etc etc

2G/2.5G/3G

Designed to fit into all operator OSS/BSS

environments
Open 3rd party feed to feed multiple 3rd party
systems if required (e.g. optimisation, mobility,
location based, security, etc.)

www.commprove.com

2008 CommProve Ltd

Slide 29

NetLedge Applications Model

Applications Categories
RAN/CN
QoS
Monitoring

Real Time
Problem
Diagnosis

Network
Intelligence

Business
Intelligence

Customer
Experience
Monitoring

Intelligent
Optimization

Third Party Data Feed / Data Mining

CommProve NeLedge Probes

www.commprove.com

2008 CommProve Ltd

Slide 30

The Netledge Solution

Applications Overview
TM

Direct Applications
Quality of Service Monitoring
Network Problem Diagnosis
Real Time Troubleshooting
Performance Degradation Alarms and Alerts
VIP Performance Monitoring and Problem Diagnosis
Roaming Analysis
Handset Monitoring
Location based Performance Monitoring
Real Time Optimization Verification
Operations Faults Detection
Network Intelligence (Network Planning)
Business Intelligence (Marketing, Roaming Analysis)

www.commprove.com

Indirect (through Feeds)

Intelligent Optimization
(Automated Frequency, Cell
Optimization)
Customer Experience Monitor
(CEM)
Location Based Value Added
Services
Billing by Customer Quality

2008 CommProve Ltd

Slide 31

QuantiQa System Architecture Data Layers

KQIs
Problem
Detection

k
or
W

Fl
ow

KPIs

KPMs

ow

Da
ta

Fl

Performance
Monitoring

The Power
Procedure
Analysis

Protocol
Analysis

www.commprove.com

Problem
Analysis

Tickets

Of Network

Data
MiningTracing
Procedure
Messages/Call

Troubleshooting

2008 CommProve Ltd

Slide 32

QuantiQa System Architecture Statistical Approach

or
Trend Analysis

(e.g. Linear regression)

Click

Alarms

2
Ticket Analysis

Tickets linked to statistical

results are displayed

Click

Data Aggregation Level

Statistics

Fixed Thresholds

Moving thresholds

Deviation from expected

standard deviation

Protocol Analysis

Decoded messages linked to the ticket are displayed

Call Tracing

www.commprove.com

2008 CommProve Ltd

Slide 33

NetledgeTM System
A unique way to manage the Mobile Network Performance

Abis Monitoring Why? What? Who?

March 2009

www.commprove.com

2008 CommProve Ltd

Slide 34

Why
The RF is most complex domain in mobile networks

80% of the customer affecting issues are related to radio issues

Abis is the only interface that reflects the RF domain

Abis carries RF and L3 information

Abis is the closest monitoring point to the customer i.e. to the

revenues

www.commprove.com

2008 CommProve Ltd

Slide 35

What
Radio environment and customer experience are fully correlated
Is it a core network or radio issue?
Is the customer experience affected by poor coverage, high interference?

Geographical location of the events

Where are the issues located?
Where is the traffic concentrated?

Full picture of coverage and traffic of the network

Is the coverage where the traffic is?
Is the coverage enough where the roamers and high value customers are?

www.commprove.com

2008 CommProve Ltd

Slide 36

Who
Network Design and Planning

Performance Management

Optimisation

Network Operations (Troubleshooting and Fixing Problems)

Customer Operations

Business Intelligence (Marketing, International Roaming Group)

Value Added Services e.g. LBS, security, road traffic monitoring, Billing

www.commprove.com

2008 CommProve Ltd

Slide 37

Business drivers
Fast and cost effective issue resolution
Discovery of problems that otherwise would remain undetected, avoiding
ongoing revenue loss

Increased ROI for network infrastructure spending

Better matching of capacity to demand, avoiding unnecessary investment
and revenue loss due to congestion

Up to 80% reduction in drive testing costs, 100% reduction in Protocol

Analysis and 100% elimination of Vendor Specific PM Tools.
Full insight into the network 24x7. Real traffic

Close the network quality loop

Engineers are up to 400% more productive as all the diagnostic information
they need is brought to their desktop
Direct feedback to network planning
www.commprove.com

2008 CommProve Ltd

Slide 38

Close the operations loop

Radio Network Planning

Rollout

Customer Service

www.commprove.com

Radio Network Optimisation

2008 CommProve Ltd

Slide 39

Close the Quality Loop

Service Quality
Accessibility
Retainability
Integrity

Radio Connection Quality

Radio Bearer
Radio Link Performance
Mobility

Radio Quality
Coverage
Interference
Dominance

www.commprove.com

The quality chain!

2008 CommProve Ltd

Slide 40

Abis takes you beyond

High drop rate ...

www.commprove.com

2008 CommProve Ltd

Slide 41

Abis takes you beyond

Failure in the Radio Interface ...

www.commprove.com

2008 CommProve Ltd

Slide 42

Netledge Radio Q0S

The best insight into the RF domain

www.commprove.com

2008 CommProve Ltd

Slide 43

Abis takes you beyond

Poor
coverage?

Wrong
neighbour
design?

Incorrect
frequency?

www.commprove.com

Bad
quality?

High
interference?

Cell
overshooting?

2008 CommProve Ltd

Slide 44

Abis takes you beyond

The drop event is due to:

Drops

Poor coverage
Indoor coverage fading
Bad quality
Inter-cell interference
High peak of interference
due traffic peak
Overshooting
Wrong frequency
Incorrect neighbour
relation
Wrong cell design
Etc

Only Abis provides the answer ...

www.commprove.com

2008 CommProve Ltd

Slide 45

Difference between Abis and A interface

Monitoring
Abis Monitors
Channel Request Procedure
Assignment Procedure
Handover Procedure
Measurement Reports
Neighbor Analysis
Link Balance Analysis
Abis Call Trace
Radio Link Procedure
CC Call Establishment Procedure
CC Call Disconnect Procedure
RL Failure Procedure
Abis Physical Errors
Sleeping TRXs
Radio Problems !! Location !!

www.commprove.com

A Interface
IMSI/TMSI/PTMSI - Correlation
Handover Cause Detection
Roamer Analysis
Location Update Rejections
Inter BSC Handover Analysis
Paging Duration Analysis
SMS Analysis
Gb Interface
GPRS Attach Analysis
GPRS Detach Analysis
PDP Context Activation Analysis
PDP Context Deactivation Analysis
Routing Area Update Analysis
2008 CommProve Ltd

Slide 46

NetledgeTM System
A unique way to manage the Mobile Network Performance

Netledge and Quantiqa - Applications

March 2009

www.commprove.com

2008 CommProve Ltd

Slide 47

The Netledge Solution

Applications Overview
TM

Direct Applications
Performance Monitoring
Network Problem Diagnosis
Real Time Troubleshooting
Performance Degradation Alarms and Alerts
VIP Performance Monitoring and Problem Diagnosis
Roaming Analysis
Handset Monitoring
Location based Performance Monitoring
Real Time Optimization Verification
Operations Faults Detection
Network Intelligence (Network Planning)
Business Intelligence (Marketing, Roaming Analysis)

www.commprove.com

Indirect (through Feeds)

Intelligent Optimization
(Automated Frequency, Cell
Optimization)
Customer Experience Monitor
(CEM)
Location Based Value Added
Services
Billing by Customer Quality

2008 CommProve Ltd

Slide 48

Network Performance Monitoring

www.commprove.com

2008 CommProve Ltd

Slide 49

Netledge Performance Monitoring

TM

Netledge superior monitoring performance

coverage of network

Node
Counters

NetledgeTM
Access QoS

Drive
Test

ce
n
ca
f
ni
g
si
l
a
c
i
t
is
t
a
st
www.commprove.com

level of detail of measurements

Prot.
Analys.

2008 CommProve Ltd

Slide 50

Performance Resolution
Geography
Network Performance Reports
Regional Performance Reports
Area (Polygon) Performance Reports

Network Elements
LAC Performance Reports
BSC Performance Reports
Site Performance Reports
Cell Performance Reports

TRX/TS Performance

User
VIP Groups Performance
VIP Individual User Performance
Roamers Performance
Roamers Performance by Networks

www.commprove.com

2008 CommProve Ltd

Slide 51

Reporting Levels

Regional Reports

Executive Level

Area Reports

Network
Elements
Report

Engineering
Management

Engineering

www.commprove.com

2008 CommProve Ltd

Slide 52

Dashboard Reports

www.commprove.com

2008 CommProve Ltd

Slide 53

VIP Reports

www.commprove.com

2008 CommProve Ltd

Slide 54

Assess quality at a glance

Cells
comparison

Cell Radio
Quality
Coverage
vs
Interference
www.commprove.com

2008 CommProve Ltd

Slide 55

Abis Interface Standard KPIs

Activation Type Counters
Termination Type Counters
Call Statistics Counters
Call Setup Time Counters
CC Call Setup Type and their
termination
Location Update Statistics
Counters
RR Channel Assignment Counters
RACH (Channel Request) Failures
by Distance
Handover Duration
Outgoing Handover by Distance
Incoming Handover by Distance

www.commprove.com

Radio Link Statistics

Radio Link Failure Statistics by
Distance
Radio Link Failure Quality and
Coverage Counters
Interference Counters for Downlink
and Uplink,
RF Quality Analysis Performance
Matrices
Link Balance Analysis counters and
Matrices
Drops and Disconnection Analysis
Counters and Matrices
Mobile Classification Matrices
Generic Counters
Abis Physical Counters

2008 CommProve Ltd

Slide 56

A Interface Standard KPIs

Activation Type Counters
Termination Type Counters
Call Duration Revenue calls
Call Duration Before Handover
Call Duration Drop Calls
Call Duration No Revenue Calls
Call Setup Time
Drop Causes
Duration and Handover for Drop
Calls
Call Duration and Cell Seen for
Drop Calls

www.commprove.com

Intra BSC Handover Cause

Handover v/s Call Duration
Cell Seen v/s Call Duration
Incoming Handover Causes
Outgoing Handover Causes
Inter BSC Handover Failure Causes
Inter BSC Handover Duration
Location Update Duration
Location Update Rejection Cause
Location Update Statistics
Call Termination Statistics
TCH Blocking

2008 CommProve Ltd

Slide 57

Network Problem Troubleshooting

www.commprove.com

2008 CommProve Ltd

Slide 58

From Performance to Troubleshooting

1) KPI

4) Protocol Analysis

3) Call Message Flow

2) Ticket

www.commprove.com

2008 CommProve Ltd

Slide 59

Detect the worst performing cells

Filter results by user defined criteria
Rank cells by Radio Link
Disconnection ratio

www.commprove.com

2008 CommProve Ltd

Slide 60

Detect the worst performing cells

Filter results by user defined criteria
Rank cells by Radio Link
Disconnection ratio
Rank cells by Interference

www.commprove.com

2008 CommProve Ltd

Slide 61

Detect the worst performing cells

Filter results by user defined criteria
Rank cells by Radio Link
Disconnection ratio
Rank cells by Interference
Rank cells by Coverage

www.commprove.com

2008 CommProve Ltd

Slide 62

See measurement distributions

Coverage

www.commprove.com

2008 CommProve Ltd

Slide 63

See measurement distributions

Coverage
Interference

www.commprove.com

2008 CommProve Ltd

Slide 64

See measurement distributions

Coverage
Interference

Power

www.commprove.com

2008 CommProve Ltd

Slide 65

Locate the worst performing cells

Radio issues

Interference

www.commprove.com

2008 CommProve Ltd

Slide 66

Detecting Interfering Cell

Identify a cell with high
disconnections

www.commprove.com

2008 CommProve Ltd

Slide 67

Case Study

Drill Down to investigate

where disconnections
are located

Detect the problem:

Interference!!!

www.commprove.com

2008 CommProve Ltd

Slide 68

Performance Analysis: Location Update

Rank Cells by LU Reject
Ratio

Breakdown of the LU
Failure Cause per cell
www.commprove.com

2008 CommProve Ltd

Slide 69

Troubleshooting: Location Update

Drilldown into the LU
Reject Cause

www.commprove.com

2008 CommProve Ltd

Slide 70

Drilldown: Location Update

Group the LU procedures by
cause and IMSI

Identify the bad IMSIs

www.commprove.com

2008 CommProve Ltd

Slide 71

From Ticket to Message Flow: Location Update

Click on the ticket to
analyse the procedure

See the message flow:

Network Failure!

www.commprove.com

2008 CommProve Ltd

Slide 72

Performance Analysis: Call Setup

30% of the calls show setup
time 4.7 sec!

Call setup time distribution

per cell

www.commprove.com

2008 CommProve Ltd

Slide 73

Performance Analysis: Call Setup

60 bins, each step 0.1 seconds

See the 5 MTC calls showing

5.6 seconds call setup time
www.commprove.com

2008 CommProve Ltd

Slide 74

From Ticket to Message Flow: Call Setup

Click on the ticket to
analyse the procedure

See the message flow: Long BSC

delay in the assignment procedure!

www.commprove.com

2008 CommProve Ltd

Slide 75

Handover Analysis

Handover causes Report:

www.commprove.com

Handover due to Cell Overload

2008 CommProve Ltd

Slide 76

Handover Analysis

Bad BSC
Good BSC

Handover Duration Distribution

www.commprove.com

2008 CommProve Ltd

Slide 77

Handover Analysis

Long InterBSC Handover Duration:

www.commprove.com

GIS visualization

2008 CommProve Ltd

Slide 78

Handover Analysis

Handover Failure Trend Analysis:

www.commprove.com

Failure Peak

2008 CommProve Ltd

Slide 79

GPRS Access Analysis

www.commprove.com

2008 CommProve Ltd

Slide 80

PDP Context Activation Duration per APN

Find badly performing APNs!

www.commprove.com

2008 CommProve Ltd

Slide 81

GPRS Attach Duration

Cells with abnormal attach duration!

www.commprove.com

2008 CommProve Ltd

Slide 82

GPRS Attach Analysis

Investigate the GPRS Attach

performance of each cell
www.commprove.com

2008 CommProve Ltd

Slide 83

GPRS Attach Reject Analysis

Analyze the Attach reject cause

www.commprove.com

2008 CommProve Ltd

Slide 84

GPRS Attach Reject Analysis

Analyze every rejected Attach procedure

www.commprove.com

2008 CommProve Ltd

Slide 85

GPRS Attach Reject Analysis

One IMSI causes most

failures!
www.commprove.com

2008 CommProve Ltd

Slide 86

Routing Area Update Analysis

Investigate the RAU procedure

performance of each cell
www.commprove.com

2008 CommProve Ltd

Slide 87

Routing Area Update Reject Analysis

Analyze the RAU reject cause

www.commprove.com

2008 CommProve Ltd

Slide 88

Routing Area Update Reject Analysis

Analyze every rejected

RAU procedure

www.commprove.com

2008 CommProve Ltd

Slide 89

Real Time Troubleshooting

www.commprove.com

2008 CommProve Ltd

Slide 90

Real Time Troubleshooting

Tracking a Customers Problem on Real time Basis
Enter the IMSI of the customer complaining
Select the Area (BSC) where the customer is complaining
from
Look at Real Time Protocol Traces of his procedures
Monitor the Cell KPIs in Auto Refresh Mode

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Automatic KPIs Refresh

Real Time refresh of KPIs down to ROP level

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Alarms and Alerts

Alarms are set by using Basic Queries or Complex
Scripting
Alarms are displayed on
Alarm Panel
Email to concerned persons
Creation of Alarm Log Files

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User Definable Alarms

Alarm property manager

Alarma configuration
Active alarm list
Alarm log
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VIP Tracking

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VIP WEB Report 1.0

Logical structure

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VIP Report 1.0

Main page

VIP_X is a link to another HTML Report (Drill Down mode)

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Layout Level #1

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Layout Level #2

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IQuantiQa

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VIP Report 2.0

Drill Down Mode

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Roamer Analysis

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National and International Roaming Stats

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Roamer Analysis Application

Traffic Generated by Roamers
Information on Percentage of Inbound roamers from
different countries and networks.
Time for Roamers to connect to the network
Roamers Drop Calls (an indicator of leaving network)
Roamers Hot Spots
Roamers connection failures cause troubleshooting.

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Handset Analysis

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Performance Analysis: Dropped Calls

Rank the cells by drop ratio!

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Handset Analysis: Dropped Calls

Identify the bad handsets!

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Handset Analysis Protocol Analysis: Dropped

See the procedure messages: Call

Drop cause!

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Identifyinghandsets that impact customer

experience

Radio Quality
or
Handset Issue?
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Location Based Analysis

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Location Based Analysis

Received Quality in Downlink and Uplink
Received Coverage in Downlink
Interference in Downlink
Traffic (based on MRs)
RF Call drops
Handover Detections
Handover Failures
Channel Request
Location Update Request

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Location Based Analysis Drill Down/Up

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Optimization Verification

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Accelerate the feedback loop

0 tilt

Faster and centralized

optimisation actions

14 tilt

Change antenna configuration

and verify the results in near
real time

Bring RF Monitoring into OSS

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Overshooting
Traffic distribution for
conversational calls

Visualize cell range!!

Visualize cell dominance!!
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Verification of Results of Tilts

Cell Ws antenna retune & down-tilt
change decreased Disconnections,
and OVERSHOOTING problem is
solved.

Before

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After

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Scenario 6: 2G Frequency Planning

New cell causing

Interference
11 Dec
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Scenario 8: Frequency Change

Situation before Frequency
Change

Situation after Frequency

Change: Interference
Increased!

Problem Spotted and Fixed

Time to fix:
!!!FEW HOURS!!!

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Indoor Coverage
Conversational call
distribution

Indoor traffic!!
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Operations and Maintenance

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Netledge Applied to O&M

TM

Netledge operational considerations

detailed and correlated view of radio access quality parameters

down to TEI level (TRX) for precise troubleshooting
channel availability can be estimated by means of monitoring the
traffic in a per TEI basis
Abis physical errors (transport network) can be monitored,
counted and mapped
detailed Error Indication and Connection Failure causes
real-time measurements enable faster maintenance cycle: result
of repairs can be checked instantly with the technician being still
on site
elimination of drive testing for performance assessment
Netledge system required near-zero administration actions
remote support from CommProve can track and perform
proactively Netledge system maintenances, keeping data always
available and the system running

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NL Applied to O&M - Example

Netledge operational considerations

this example uses the TS_Occupation_Probability Preset to identify

a TRX inside a cell where no signifcant occupation occurs
its a clear service outage that could be caused by HW fail or TRX
unavailability
it represents one of many approachs that can be considered using
Netledge applied to O&M (in this case detecting advanced
service/channel unavailability

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Detect Antenna Subsystem Problems

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Network Intelligence Planning Applications

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Network Planning Application Highlights

Availability of Historical data for any metrics over any Performance Metrics
Trend analysis for better planning
Detect recurrent customer behaviour
Traffic Hot Spots
Comparison of Predicted Service versus Actual Subscriber Service
Observe and detail recurrent service usage
Detect at a glance out of profile performance and service outages
Assessment and tuning of Frequency Plans for small areas, where Planning is done
manually.
Assess the performance of the BCCH layer and the hopping TCH layer apart
TCH and SDCCH traffic can be estimated in a per TRX basis.
Estimate the availability of adjacent radio timeslots for evaluating dedicated
resource allocations to boost GPRS/EDGE speed.
Radio signalling performance can be tracked to better plan signalling resources
(and consequently services over it, like SMS)
New services and features can be planned by cell level controlling mobile access
capabilities (AMR planning, Hot spot detection, EDGE/GPRS resource allocation, etc.)
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Indoor Coverage
Conversational call
distribution

Indoor traffic!!
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Business Intelligence

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Netledge Applied to Marketing

TM

Netledge operational considerations

beyond reducing customer complaints

innovative measurements and the geographical GUI can
track hot spots of current services
ms classifcation measurements can assess if there is
demand for a new service, like 3G (and show where)
historical data can trace user behaviour along time and
correlate it with space as well
plan accurately new services, taste demand for it, locate
hot spots, all at a glance

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Codes as detailed in the Radio QOS Documentation

NL Applied to Marketing Example

Netledge operational
considerations

the analysis in this example details the

distribution of the LU Rejection causes for one of
the top cells in LU Rejection performance
impacting causes in this case may represent high
demand of roaming from users of an specifc
foreign operator that has no agreement yet this
can be an opportunity to increase revenue

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NL Applied to Marketing Netledge operational

considerations
Example

This region has the geatest number of access of MS supporting UMTS-FDD

This is a prioritary region for launching 3G services in an initial moment

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Interconnect Management
Voice Interconnect Management
Roaming Interconnect Management

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Voice Interconnect Management

By Interconnect Carrier (based on point codes)
By the Mobile Operators Gateway MSCs (based on point codes)
By the Route chosen for the voice path (based on a combination of point codes and CIC
ranges)
By Mobile Operator (based on MCC, MNC or other digit string)
By Originating and Destination Country (based on the country codes of calling and called
party address)
City Prefixes of a particular Country (based on a configurable number of digits after CC)
Call Attempts

Release Cause Values

Call Completions

Answer Seizure Ratio (ASR)

Calls Answered

Answer Bid Ratio (ABR)

Call Setup Time

Call Completion Ratio (CCR)

Call Hold Time

Network Effectiveness Ration (NER)

Call Duration
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Roaming Interconnect Management

By Interconnect Carrier (based on point codes)
By the Mobile Operator (based MCC, MNC of GTT)
By Network Element (based on SSN, such as HLR or SMSC,
etc.)
KPIs Available

1. Number of Transactions (grouped by OpCode)

2. Failed Transactions (grouped by failure type, or Abort
cause)
3. Query/Response time
4. Transaction Success Ratio
5. SMS type (based on IU RP, delivery, report, etc.)

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CommProve Solutions Key Points

Complete Performance Management solution switch counters and passive
monitoring
Single GIS based GUI to support all the applications
Possibility for the user to define KPIs/KPMs at no cost
Alarms and Report distribution to all departments
Drill-down to understand causes of problems
KPI TICKET (event) PROTOCOL MESSAGES

24x7x365 permanent network-wide deployment

Optimised usage of WAN Bandwidth
Minimal operational overhead due to auto configuration
Network Enterprise Applications

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