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PERA Group

PERA

PERA
Technology

PERA
Information

PERA
Integrated
Training

Neville-Clarke
Asia Pacific

NEVILLE CLARKE Improving on Success

Neville-Clarke Asia Pasific

Asia & Pacific

Singapore

Kuala
Lumpur

Malaysia

Penang

Philippines

China

Korea

Indonesia

Johor Baru

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Introduction to
ISO/TS 16949

Introduction

An ISO Technical Specification

(ISO/TS) represents an agreement
between the members of a technical
committee and is accepted for
publication if it is approved by 2/3 of
the members of the committee casting
a vote

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Introduction

In 1995 - automotive manufacturers of the

USA, UK, France, Germany and Italy formed a
task force to harmonise quality system
requirements

In July 1999 - the International Automotive

Task Force (IATF) and participating
organisations launched the automotive
certification scheme:
ISO/TS 16949
Rules for achieving IATF recognition applicable
to certification and accreditation bodies
Third party auditor qualification requirements
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Introduction

The goal of this Technical

Specification is the development of
fundamental quality systems that
provide for continuous improvement,
emphasising defect prevention and
the reduction of variation and waste in
the supply chain

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Requirements of ISO 9001 : 2008

& TS 16949:2009

1
2
3
4
5

Scope
Normative reference
Terms and definitions
Quality management system
Management responsibility
5.1
5.2
5.3
5.4
5.5

Management Commitment
Customer focus
Quality Policy
Planning
Responsibility, authority and
communication
5.6 Management review

Resource management
6.1
6.2
6.3
6.4

Provision of resources
Human resources
Infrastructure
Work environment

Product realisation
7.1
7.2
7.3
7.4
7.5
7.6

Planning of product realization

Customer related processes
Design and development
Purchasing
Production and service provision
Control of monitoring and measuring
devices

Measurement, analysis and

improvement
8.1
8.2
8.3
8.4
8.5

General
Monitoring and measurement
Control of nonconforming product
Analysis of data
Improvement

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ISO 9001:2008 & TS 16949:2009 Model

CONTINUAL IMPROVEMENT OF
THE QUALITY MANAGEMENT SYSTEM
Management
responsibility
Customers

Resource
management

Customers

Input
Requirements

Product
realization

Measurement,
Analysis and
improvement

Satisfaction

Output
Product

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The Implementation &

Certification Process

Overview of organisations
Implementation Plan
Implementation

Certification

Maintenance

Phase 1 Current System

Appraisal
Phase 2 Design &
Development
Phase 3 Implementation
Phase 4 Audit by
Neville-Clarke

Audit by Certification
Body

Award TS-16949 Certification

Surveillance Audit
by certification body
(every half yearly)

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The Strategy
Phase 1

Current System Appraisal

Evaluate Existing
Procedures & Practices

Phase 2

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Phase 2
Strategy Planning

Establish Implementation Plan

Form Steering Committee, Working Parties & Working Groups

System Design

Design Business Process

Map TS-16949 Requirements
Develop Procedure & Work Instruction Pipeline

System Development
Establish Company-wide Procedures and Support
Documentations as a guideline to implement your system

Phase 3
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Phase 2 Activities
Core tools

APQP PPAP
FMEA
SPC
MSA

Automotive Management System

Development

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Neville Clarkes Business Process Approach

VENDOR
SUB-CON

PURCHASING

DELIVERY
PRODUCTION
MATERIAL

WARE
HOUSE

DELIVERY

CUST.

PLANNING

CUST.
REQ.

MARKETING

QUALITY
PLAN

PRODUCTION

COST ESTIMATE

MAINTENANCE

PRODUCTION
ENGINEERING

PROJECT
ENGINEERING
TOOLS MAKING
CTRL OF
DEFECTIVE

C.A. &
P.ACTION

FINANCE

CTRL OF BUSINESS MANAGEMENT

DOCs PLANNING
REVIEW

CUSTOMER
SATISFACTION

IQA

HRD

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Neville Clarkes Business Process Approach

VENDOR
SUB-CON

PURCHASING
7.4

DELIVERY
PRODUCTION
MATERIAL

WAREHOUSE
7.5, 8.2.4

DELIVERY
7.5, 8.2.4

CUST.

PLANNING

CUST.
REQ.

MARKETING
7.2

QUALITY
PLAN 7.1

PRODUCTION
7.5, 8.2.4

COST ESTIMATE
PROJECT
ENGINEERING 7.1

MAINTENANCE
6.3

PRODUCTION
ENGINEERING
7.3

TOOLS MAKING
CTRL OF
DEFECTIVE
8.3

C.A. &
P.ACTION
8.4, 8.5

FINANCE

CTRL OF
CUSTOMER
BUSINESS MANAGEMENT
DOCs
SATISAUDIT
PLANNING
REVIEW
4.2.3,
FACTION
8.2.2
5.4
5.6
4.2.4
8.2.1

HRD
6.2

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The Strategy
Phase 3
System Implementation

Advice, Support and Assistance in Smooth

Implementation

Quality Indicators
Establish Key Factors to measure Improvement

Phase 4

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The Strategy
Phase 4
System Audit & Review
Audit
Fine Tuning to ensure Effectiveness, Practicality &
Conformance to TS-16949 standard

Certification

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The Strategy

Certification

Assessment
Certification by a third-party body

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IATF Guidance for Readiness Review

Readiness Review
1. Scope of Certification

2. Site to be registered
3. Product design responsibility
4. Business process diagram
5. Key trend Indicator last 12 months
6. Management review & Internal audit result last 12 months
7. Customer complain status
8. Current certification held
9. Quality Manual

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IATF Certification Process

1. Pre Ass (Optional ) only 1 time allowed
2. Stage 1 audit (min 8 week after pre ass)

Readyness Review

Determine Scope

Determine Readyness to stage 2

3. Stage 2 audit

Certification Audit

Max 90 days after stage 1

Determine non conformities

Certification recommendation

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IATF Certification Process

4. Final Report

Report of stage 2 audit

Max 15 days after stage 2

5. Follow Up Audit
1. Verify corrective action result
2. May proposed by lead auditor
3. Max 90 days after stage 2
4. Certification recommendation
6. Surveillance visit
1. 6 months after certification
2. Corrective action within 90 days
3. May proposed for follow up audit
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How to Implement TS-16949 ?

Ways to Implement TS-16949

Organizations Objectives
And Resources

Do it Yourself

Direct Consultancy

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DO IT YOURSELF APPROACH
Company
Neville-Clarkes
Customized InHouse Training

Project
Manager

Steering
Committee

WP

WP

WP

Self Study
Materials

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DO IT YOURSELF APPROACH

Benefits :
Low External Investment
System Ownership

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DIRECT CONSULTANCY

Neville-Clarke
Project
Manager

Company
Project
Manager

Consultant

Steering
Committee

WP

WP

WP

Implementation Plan
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DIRECT CONSULTANCY

Benefits :

Effective project management

Clear guidance
Customized project time frame
Maximum control and support

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Effective project program & customized

project time frame
COMPANY
LOCATION
PROJECT SCOPE
NO

ACTIVITIES

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29

System Appraisal
Project Launching
Training in ISO9000
Training in Business Process (BP)
Training in Context Diagram (CD)
Review BP & CD
Training in Customer Satisfaction
Review PD
Review Support Documentation
Finalize QMS Documentation I
Preparation in Procedure Implementation
Procedure Implementation
Training in Quality Manual (QM)
Review QM Process Policy Statements
Conduct Procedure Testing
CA Support from Procedure Testing
Training in Internal Quality Auditing (IQA)
Conduct Internal Quality Auditing (IQA)
IQA support
CA - IQA
Conduct Management Review Meeting
Conduct Pre-Assessment (Phase 4)
Corrective Action from Pre-Assessment
Finalize QMS Documentation II
Conduct Project Management Review
Application to Certification Body
Certification Audit Support
CA Support from Certification Audit
IQA support (after Certification)

PT CMKS Indonesia
EJIP Industrial Park Plot no 7E
: TS 16949
:

START :

1st
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

2nd

3rd

END :
4th

5th

6th

7th

RESPO NSIBILITY

RESPO NSIBILITY

NC/All Employee
NC/BOD/QMR/SC/WP
NC/QMR/SC/WP
NC/QMR/SC
NC/QMR/SC
NC/QMR/SC
NC/QMR/SC/WP
NC/QMR/WP
NC/QMR/WP
NC/QMR/SC
NC/QMR/SC/WP
All Employee
NC/QMR/SC
NC/QMR/SC
NC/All Employee
NC/QMR/SC/WP
NC/IQ Auditor
IQ Auditor
NC/IQ Auditor
NC/QMR/SC/WP
BOD QMR/SC/WP
NC/All Employee
NC/QMR/SC/WP
NC/QMR/SC/WP
QMR/PM
QMR
Cert. Auditor
NC/QMR/SC/WP
NC/QMR/SC/WP

NC/All Employee
NC/BOD/QM R/SC/WP
NC/QM R/SC/WP
NC/QM R/SC
NC/QM R/SC
NC/QM R/SC
NC/QM R/SC/WP
NC/QM R/WP
NC/QM R/WP
NC/QM R/SC
NC/QM R/SC/WP
All Employee
NC/QM R/SC
NC/QM R/SC
NC/All Employee
NC/QM R/SC/WP
NC/IQ Auditor
IQ Auditor
NC/IQ Auditor
NC/QM R/SC/WP
BOD QM R/SC/WP
NC/All Employee
NC/QM R/SC/WP
NC/QM R/SC/WP
QM R/PM
QM R
Cert. Auditor
NC/QM R/SC/WP
NC/QM R/SC/WP

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Clear guidance
DAILY CONSULTANCY VISIT REPORT
reported by Ari Hariadi
Date
:
Company :
Purpose :
A) Pre-Consultancy Remarks

B) Consultancy Activities
Description of work done

Follow-up Actions required

Client Seen

Action by

Next Consultancy visit on :

Purpose :
MR (signature)

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Maximum control and support

Neville Clarke Asia Pasific

Regional Product
Champion
Process

Neville Clarke Indonesia

Country Product
Champion

Operation Manager

Country Product
Champion

Country Product
Champion

Process

Consultant

Consultant

Consultant

(act asProject Mgr)

(act asProject Mgr)

(act asProject Mgr)

NEVILLE CLARKE Improving on Success

WHY NEVILLE-CLARKE
Multinational with a deep experiences in
Multinational corporation
Long term improvement services instead of
certification project
Extensive experiences on process approach
Auto pilot and easy maintained system
Experience, dynamics and well developed
consultant
Competitive term of payment

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Some of our Consultancy Clients

Astra International-Isuzu

Mattel Tool

Delphi

Metindo Era Sakti

Denso Indonesia Corporation

Nipress Tbk

Gemala Kempa Daya

Sanyo Compressor Ind.

Goodyear

Saitama Stamping Ind

Hamaden Indonesia

Seksun Precision
Engineering.

Hitachi Cons. Prod. Ind.

Induktorindo Utama

Inti Ganda Perdana

JVC Electronics Indonesia
Jumbo Power Indonesia

Tech Tool Precision

Tri Dharma Wisesa
Trimitra Battery Perkasa
Wahana Eka Paramitra
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Some of our In House Training Clients

Akso Nobel Satindo

Goodyear Indonesia

Asahimas

Komatsu Indonesia

Astra Honda Motor

Lucent Technology

BASF

NOK Indonesia

Daimler Chrysler Indonesia

Natra Raya

Delphi Indonesia

Osram Indonesia

Djarum

Philips Ralin Electronics

EDS Manufacturing Indonesia

SKF Indonesia

Excelcomindo Indonesia

Seiwa Indonesia

Ewindo

Siemens Indonesia

Gaya Motor

Suryaraya Rubberindo Ind.

NEVILLE CLARKE Improving on Success

Thank You
www.nevilleclarke.com