Mangerial

Communication
Chapter - 2
Presented By:
Dhairya Trivedi
Kush Shah
Bilal Ranginwala
Sahil Shah
Barriers to
Communication
Linguistic Barriers
Lack of Common Language

It is a set of symbols having some meaning

Grammatical Errors

It is set of rules of language

Colloquialism
Informal words or phrases
Used by young generation

Contd
Euphemism
Using more polite words over harsh

Double Meaning

More than one meaning

Jargons
Example : Newspaper states The SC has ordered to
maintain status-quo at the disputed site

Regional Accent
Physical Barriers
External Noise

Distance

Technical Problem


Other Barriers
Difference in Exposure
Use of wrong channel
Frequent Interruptions
Lack of Feedback
Lack of involvement




Overcoming
Barriers to
Effective
Communication
1. Control the Length of the
Sentence
No such key rule

Wiser to use short sentences, as they are simple
and easy to understand



2. Think Clearly
Clarity of mind gives clarity to ideas nd in
turn clarity to communication

A communicator cannot expect the audience
to grasp the meaning of what he/she wants
to communicate if he is not clear what he is
trying to convey

3. Prefer Simple Words
It is very simple to make communication more
complicated

For Eg, We express the hope that you will deal
with the matter expeditiously

We hope you will deal with the matter promptly

4. Consider the Audience
Always analyze the audience before
preparing to address it.
Will they Understand technical terms
What is their education level

Use jargons with caution. Select words that
the audience can understand.
5. Use Familiar Words
Its advisable to use familiar words rather
than unfamiliar foreign words

Eg. Antiquated Machines
7 Cs of
Effective
Communication
The seven Cs
When We talk about Effective Communication
one thing that comes in mind, what are the basic
principles of effective communication .

These principles tells us how your message can
becomes effective for your target group,

These principles also tell about style and
importance of the message.

These principles commonly known as 7 Cs of
effective communication.
Seven Cs of Effective
Communication
1. Completeness
2. Conciseness
3. Consideration
4. Concreteness
5. Clarity
6. Courtesy
7. Correctness




1) Completeness
Message Receiver- either listener or reader, desire
complete information to their question. e.g. a query
by a customer

Provide complete information in a short span of time.

If possible, provide some extra information which
he/she does not know and which may be useful to
him.

In this way you can maintain a good business relation
with him, otherwise he may switch to an other
company.

Five Ws
One way to make your message complete is to answer the
five Ws.
WHO?
WHAT?
WHEN?
WHERE?
WHY?
The five question method is useful when you write
requests, announcements, or other informative messages.

For instance, to order (request) merchandise, make clear
WHAT you want, WHEN u need it, WHERE it is to be sent.

2) Conciseness
Conciseness means convey the message
by using fewest words.

Conciseness is the prerequisite to
effective communication. As you know
that all of us are short of time .

Hence a concise message save the time
for both, the receiver and the giver.

How To achieve Conciseness ?
For achieving the conciseness you have
to consider the following.
1.Avoid wordy expression For eg.
use Now instead of At this time
2.Include only relevant material
Stick to the Purpose
3.Avoid unnecessary repetition.

3) Consideration

Consideration means To consider the
receivers Interest/Intention.

It is very important in effective
communication while writing a message
you should always keep in mind your target
group

Three specific ways to indicate
consideration

Focus on you instead of I or We

Show audience benefit or interest of the
receiver

Emphasize positive, pleasant facts.






4) Concreteness
It means that message should be specific
instead of general. Misunderstanding of
words creates problems for both parties
(sender and receiver).

When you talk to your client always use
facts and figures instead of generic or
irrelevant information.
The following guidelines should help you to
achieve the Concreteness.
Use specific facts and figures
Choose image building words
e.g
General
He is very intelligent student of class and
stood first in the class.
Contd
Concrete
Ram scored 85% in his Graduation and
he stood first in his college.

Always write on a very solid ground. It
should definitely create good image as well.
Contd
In effective communication the message
should be very much clear. So that reader
or listener can understand it easily.

You should always Choose precise words.

Always choose familiar and easy words.

Construct effective sentences and
paragraphs.
5) Clarity
6) Courtesy

Knowing your audience allows you to use
statements of courtesy; be aware of your
message receiver.

It is politeness that grow out respect and
concern for others.

Appling socially accepted manners is a form
of courtesy . Eg. Namaste


How to generate a Courteous
Tone ?

The following are suggestions for generating a
courteous tone:

Be sincerely tactful, thoughtful and appreciative.

Use expressions that show respect for the others

Choose nondiscriminatory expressions
7) Correctness

At the core of correctness is proper grammar,
punctuation and spelling.

The term correctness, as applied to effective
communication also mean three characteristics
o Use the right level of language
o Check the accuracy of figures, facts and words
o Maintain acceptable writing mechanics

Use the right Level of Language
There are three level of language
1. Formal Respected Sir
2. Informal Hi Dude
3. Substandard


Substandard Language
Avoid substandard language. Using correct
words, incorrect grammar, faulty pronunciation
all suggest as inability to use good English. Some
examples follow:

Substandard More Acceptable
Aint isnt,arent
Cant hardly can hardly
Aim to proving aim to prove
Desirous to desirous of
Stoled stolen