Oracle Siebel CRM
(Customer Relationship Management)
Presented By: Kazim Iqbal
Presented To: Asif Hussain
AGENDA
1. Introduction to CRM Technology:
2. About Oracle Siebel CRM:
3. Oracle Siebel CRM Application Features:
4. Benefits to the Businesses with Siebel CRM:
INTRODUCTION TO CUSTOMER
RELATIONSHIP MANAGEMENT
TECHNOLOGY
1. Introduction To CRM
The ability of a company to utilize its resources more
effectively and efficiently to market, to sell, and to serve its
customers has taken its way to the center of Corporate
Strategy.
2. About Oracle SIEBEL CRM
2. About Oracle SIEBEL CRM
Siebel CRM ON DEMAND:
Application is accessible through web service:
It is rented by the vendor:
Licensed per user:
Charges per month:
Neither need to install nor maintain the application:
Database & Application server housed & managed by the
Vendor:
2. About Oracle SIEBEL CRM
INDUSTRIES INDUSTRY EDITIONS
Banking Industry CRM OD Financial Services Wealth Management
Solution
Insurance CRM OD Financial Services Insurance Solution
Financial Services CRM OD Financial Services Wealth Management
Solution
Hi Tech
CRM OD High Tech Solution
Automotive CRM OD Automotive Solution
Medical Services CRM OD Life Sciences Solution
ORACLE SIEBEL CRM APPLICATION
FEATURES
3. Oracle Siebel CRM Application
Features
I. Reports and Analytics:
II. Campaign Management:
III. Triangulated Sales Forecasts:
IV. Service Request Solutions:
3. Oracle Siebel CRM Application
Features
I. Reports and Analytics:
Pipeline Analysis:
Sales Efficiency:
Customer Spending:
Marketing Effectiveness:
Service Analysis:
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
II. Campaign Management:
Typically, campaigns deliver a promotional offer across
channels of communication to retain current customers or to
acquire new customers.
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
For example:
Campaign Name Campaign A Campaign B
Total Leads
100 (L1 L100) 100 (L1 L100)
Qualified Leads
15 (L85 L100) 10 (L90 L 100)
Opportunities
15 (O1 O15) 10 (O1 O10)
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
Triangulated Forecasting:
Field assessment-roll-ups of expected revenues based on what the field
Reps are forecasting.
Real Time pipeline assessment by Sales Stage.
Historical assessment and Trend Analysis which compares Forecasts
over time.
3. Oracle Siebel CRM Application
Features
3. Oracle Siebel CRM Application
Features
IV. Service Request Solution:
By maintaining a knowledge base of solutions, your service
representatives, regardless of experience, have access to a centralized
knowledge base to help them quickly resolve service issues for your
customers.
3. Oracle Siebel CRM Application
Features
BENEFITS TO BUSINESSES WITH SIEBEL
CRM
4. Benefits of Siebel CRM
Provide better customer service:
Achieve sales closes deals faster:
Increase customer revenues:
Cost Reduction Benefits:
