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Tata Leadership Practices

How do we create leaders who have
a global perspective,
deliver sustained performance and
live the Tata Values?
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Contents
Tata Values
Globalization and the Business Imperatives
Tata Leadership Practices
TLPs & Leadership Talent
Using TLPs
Context Concept Using TLPs
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The Foundation
Leadership With Trust

The Groups growth and businesses continue to be
driven by its five core values
Responsibility
Integrity Excellence
Understanding
Unity
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Tata Values
Integrity We must conduct our business fairly, with honesty and
transparency. Everything we do must stand the test of public scrutiny.
Excellence We must constantly strive to achieve the highest possible
standards in our day-to-day work and in the quality of the goods and
services we provide.
Understanding We must be caring, show respect, compassion and
humanity for our colleagues and customers around the world, and
always work for the benefit of the communities we serve
Unity We must work cohesively with our colleagues across the Group &
with our customers and partners around the world, building strong
relationships based on tolerance, understanding and mutual
cooperation.
Responsibility We must continue to be responsible, sensitive to the
countries, communities and environments in which we work, always
ensuring that what comes from the people goes back to the people many
times over.
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Growth and Leadership through Global
Competitiveness
Value Creating Acquisitions
Non-Cyclical New Businesses
Domestic Dominance
Global Competitiveness
The Group Today: Business Focus
Context Concept Using TLPs
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Our Key Need
How do we create Leaders
who have a global perspective
deliver sustained performance
live the Tata Values?
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Increasing the Groups Leadership Bench
Delivery of consistent high performance across
Geographies
Time
Assignments

How the high performance is delivered : What
behaviour will underpin sustained performance? These
behaviours are described through the Tata Leadership
Practices.
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Leadership Behavior
Behavior

Skills
Knowledge
Personality
Motives
Attributes
Attitude
Traits
Values
VISIBLE
More assessable
through
observation
WHAT IS
UNDERLYING
Difficult to assess
TLPs
What is demonstrated
consistently in day to day
activities.
What people around the leaders
see.
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The Tata Leadership Practices
A set of behaviors that is required for superior performance in
the Tata context

Excellent performers on-the-job demonstrate these behaviors
much more consistently than average or poor performers.

TLPs provide us with a way to define in behavioral (output)
terms what we need to do to produce the results the
organization desires and do so in a way that lives our values and
builds our culture.
Context Concept Using TLPs
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Tata Leadership Practices
Business
Results
People
Three Clusters
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Tata Leadership Practices
Business
Results
People
Takes Ownership
People Development
Interpersonal effectiveness
Building Effective Teams
Withstanding Pressure
Managing Vision & Purpose
Strategic Capability
Dealing with Ambiguity
Business Acumen
Functional Excellence
Drive for Results
Customer Focus
Timely Decision making
Innovation Management
Fourteen
Success Factors
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TATA LEADERSHIP PRACTICES
Junior Middle Senior Top
Business
Managing Vision and Purpose Aligns goals Sets priorities for success Steers the vision Creates vision and purpose
Strategic Capabilities
Plans contingencies Imagines best practice Creates breakthrough
strategies
Scopes strategic intent
Dealing with Ambiguity Judges probabilities Explores options Pioneers through uncertainty Leaps into the future
Business Acumen
Plans to add value Optimises value Creates new value Senses opportunities for new
value
Functional Excellence
Learns & uses knowledge for
improving practice
Learns and uses knowledge
for operational excellence
Learns and uses knowledge
for business innovation
Learns and uses knowledge
for creating strategy
Results
Drive For Results
Plans, controls and reviews
the work team activities to
deliver goals
Creates high performance
work systems built on best
practice to deliver business
goals
Leverages organisational
capability to deliver results
Develops the global business
capablity to satisfy
stakeholder demands
Customer Focus
Collaborates with customers
to add value
Explores and satisfies market
demands
Senses new business
opportunities
Stimulates New Market
demands
Timely Decision Making
Defines and resolves
problems
Intervenes to optimise
systems
Crystallises strategic choice Commits to strategic
pathways
Innovation Management
Evaluates and improves
service to customers
Leads and improves business
operations
Capitalises on business
growth opportunities
Champions and steers
business innovation
People
Takes Ownership
Accountable for professional
judgement
Accountable for integrity
systems
Accountable for coherence of
strategic choice
Accountable for wisdom of
policies
People Development
Grows and develops others Stimulates and supports a
learning culture
Reviews organisational
capability and fosters talent
Builds future capability
Interpersonal Effectiveness
Engages and influences
others
Creates an empowering
climate
Projects an inspiring presence Fosters a network of
collaborators
Building Effective Teams
Motivates and represents the
team
Creates inter-team synergy Commissions patterns of
teamwork
Unifies the enterprise
Withstands Pressure
Handles demands of
operational conflict
Handles demands of complex
systems
Handles demands of
innovation and change
Handles demands of complex
and adverse world
Each success factor of the TLPs is translated across management levels
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How TLPs help to chart Potential
An example of a manager at Middle Management level having
potential for senior management level
Middle Senior Top
Takes Ownership
Accountable for integrity
systems
Accountable for coherence of
strategic choice
Accountable of wisdom of
policies
Certainly Now good sense of Some grasp of
Customer Focus
Explores & satisfies market
demands
Senses new business
opportunities
Stimulates new market
demand
Yes Discusses &
understands
Not really creating yet
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Tata Values and TLPs
Integrity
We must conduct our business fairly,
with honesty and transparency.
Everything we do must stand the
test of public scrutiny
Accepting responsibility for the consequences of
your decisions and actions (25)
Following through on commitments that you have
made (26)
Confronting conflict situations in an honest and
direct manner (27)
Consistently demonstrating high levels of integrity
in your daily contacts with others (28)
Going to bat for your direct reports when you feel
they are right (37)
Being willing to speak out on issues even when
your view is unpopular (40)
Understanding
We must be caring, show respect,
compassion and humanity for our
colleagues and customers around
the world and always work for the
benefit of India
Spending time with customers or those who have direct
contact with customers (8)
Actively looking for ways to increase value and
satisfaction for the customer (9)
Having a clear idea of what works in the market place
(11)
Understanding the strategic implications of decisions
(17)
Managing change in a thoughtful and well planned
rather than reactive manner (19)
Being genuinely concerned about people development
(29)
Working with others to continuously improve their
personal performance (33)
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Tata Values and TLPs
Excellence
We must constantly strive to achieve the
highest possible standards in our day-to-
day work and in the quality of the goods
and services we provide.
Demonstrating extraordinary levels of energy and
effort (1)
Establishing high performance goals and standards (3)
Making decisions based on what is best for the
customer (7)
Rewarding people for trying new things rather than
punishing them for mistakes (10)
Demonstrating awareness of changing industry and
market conditions (22)
Keeping up to date with leading edge developments in
your field or function (23)
Demonstrating a high level of skill in your functional
area (24)
Challenging people to stretch themselves (30)
Unity
We must work cohesively with our
colleagues across the Group & with our
customers and partners around the world,
building strong relationships based on
tolerance, understanding and mutual
cooperation.
Actively looking for ways to increase value and
satisfaction for the customers (9)
Establishing a climate of openness and trust -35
Establishing team or group goals as well as individual
goals (42)
Demonstrating a balance between the individual and
the team - is a good team player (43)
Encouraging people to collaborate with others in the
Tata Group (44)
Encouraging an open exchange of ideas and different
points of view. (46)
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Tata Values and TLPs
Responsibility
We must continue to be responsible,
sensitive to the countries, communities
and environments in which we work,
always ensuring that what comes from the
people goes back to the people many
times over.
Solving immediate problems without sacrificing long-
term results (5)
Focusing your time and energy on the most important
priorities (6)
Communicating an exciting vision for of the future for
the business (13)
Helping people understand how their jobs contribute to
the overall success of the business (15)
Giving people candid, even-handed feedback on how
they are doing on their jobs (31)
Being supportive and helpful in your daily contacts
with others (32)
Being open and candid with people rather than being
vague or indirect (38)
Handling pressure smoothly and effectively (39)
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When values and principles are applied consistently,
they become behavioral habits
and this enables the fundamental transformation
of people, of relationships
and of organizations.
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How TLPs Work
TLPs
Knowledge
Understands market
pricing dynamics
TLP Demonstration
(#24)
Demonstrates a high level of
skill in his/ her functional
area
Skill
How to set up new
product introduction
process
TLP Demonstration
(#11)
Has a clear idea of what
works in the marketplace
Motives/ Attitude
Integrity wants to work in an honest
and direct manner
TLP Demonstration (#28)
Consistently demonstrates high levels
of integrity in daily contact with others
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Using TLPs
Performance Management

Potential Assessment

Leadership Development Planning

Context Concept Using TLPs
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TLPs: Managers Radar Chart
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Drive For Results
Timely Decision Making
Customer Focus
Innovation Mgmt.
Managing Vision and Purpose
Strategic Capabilities
Dealing with Ambiguity
Business Acumen
Functional Excellence
Takes Ownership
People Development
Interpersonal Effectiveness
Withstands Pressure
Building Effective Teams
3: Strength
2: Neither strength nor OFI
1: OFI
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Results
Business
People
Leadership Development by Level
Frontline
Management
Middle
Management
Top
Management
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Benefits of TLPs
TLPs provide a "road map" for the range of behaviors that produce
excellent performance. It helps:

Drive Tata Values

Companies "raise the bar" of performance expectations;

Teams and individuals align their behavior with key
organizational strategies; and

Each employee understands how to achieve expected
performance standards