Systems Analysis and Design: Resistance To Change
Uploaded by
Mohammed ABDO ALBAOMSystems Analysis and Design: Resistance To Change
Uploaded by
Mohammed ABDO ALBAOMSystems Analysis and Design
Resistance to Change
Topic & structure of the lesson
Resistance to change
The roles of a Systems Analyst Skills of a Systems Analyst Resistance to change :
Reasons Effects Methods to overcome
CT026-1 Systems Analysis and Design
Resistance to change
Key terms you must be able to use
If you have mastered this topic, you should be able to use the following terms correctly in your assignments and exams:
supporting expert agent of change
CT026-1 Systems Analysis and Design
Resistance to change
Systems Analysts
Systems Analysts are the key individuals in the systems development process and work together in a team usually organized on a project basis. This team can include IS managers, programmers, users and other specialists.
CT026-1 Systems Analysis and Design
Resistance to change
Good Team Work
CT026-1 Systems Analysis and Design
Resistance to change
Team
A good team has certain characteristics:
Representatives from all different groups interested in the system increases likelihood of acceptance diversity brings in new ideas and approaches which provide better solutions which should be well defended Entertain new ideas without overly critical Deal with ambiguous or complex information
CT026-1 Systems Analysis and Design Resistance to change
Systems Analyst
The primary role of a systems analyst is to study the problems and needs of an organization in order to determine how people, methods and IT can best be combined to bring improvements in the organization.
CT026-1 Systems Analysis and Design
Resistance to change
Roles of a Systems Analyst
According to Hoffer:
Consultant Supporting Expert Agent of change
CT026-1 Systems Analysis and Design
Resistance to change
Skills of a Systems Analyst
CT026-1 Systems Analysis and Design
Figure 2.1 The relationship between a systems analysts skills and the systems development lifecycle Modern Systems Analysis and Design, 3/e - Jeffrey A. Hoffer Joey F. George Joseph S. Valacich
Resistance to change
Skills of a Systems Analyst
According to Hoffer:
Analytical Skills
Systems thinking Organization knowledge Problem identification Problem analysis & solution
CT026-1 Systems Analysis and Design
Resistance to change
Skills of a Systems Analyst
Management Skills
Resource Management Change Management Risk Management Project Management
CT026-1 Systems Analysis and Design
Resistance to change
Skills of a Systems Analyst
Technical Skills
Constant re-education Keep skills up-to-date Understanding a wide variety of technologies
CT026-1 Systems Analysis and Design
Resistance to change
Skills of a Systems Analyst
Interpersonal Skills
Communication Skills
Written and Oral Presentation Interviewing, Listening and Questionnaires
Working alone / working with a team Managing expectations of users / managers Facilitating Groups
CT026-1 Systems Analysis and Design
Resistance to change
Lack of good communication and management leads to poorly completed projects.
CT026-1 Systems Analysis and Design
Resistance to change
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Quick Review Question
List the skills and sub-skills of a systems analyst
CT026-1 Systems Analysis and Design
Resistance to change
Managing the IS Project
Project Manager is a systems analyst with diverse set of skills management, leadership, technical, conflict/team management who is responsible for initiating, planning, executing and closing down a project. A project is a planned undertaking of a series of related activities to reach an objective which has a beginning and an end.
CT026-1 Systems Analysis and Design
Resistance to change
Resistance to change
Reasons
The threat to job security The reduction in social satisfaction The reduction of self-esteem and reputation
CT026-1 Systems Analysis and Design
Resistance to change
Resistance to change
Effects
withholding facts providing inaccurate data displaying an attitude of indifference
CT026-1 Systems Analysis and Design
Resistance to change
Resistance to change
Methods to overcome
Keep people informed about
effects of the change on their job reason for (and the benefits of) the changes
Transfer employee to other dept so that the employee is employed Extend necessary retraining Seek Employee Participation
CT026-1 Systems Analysis and Design
Resistance to change
Follow Up Assignment
Situation: As part of your job search, you decide to find out more about salaries and qualifications for systems analysts in the area where you would like to work. To increase your knowledge, search the Internet to perform the following research:
Find information about a career as a systems analyst. Find at least two online ads for systems analysts and list the employers, the qualifications, and the salaries (if mentioned). Find at least one ad for an IT position that specifically mentions e-commerce.
CT026-1 Systems Analysis and Design
Resistance to change
Summary of Main Teaching Points
Resistance to change
The roles of a Systems Analyst Skills of a Systems Analyst Resistance to change :
Reasons Effects Methods to overcome
CT026-1 Systems Analysis and Design
Resistance to change
Question and Answer Session
Q&A
CT026-1 Systems Analysis and Design Resistance to change
Next Session
Project Briefing
CT026-1 Systems Analysis and Design
Resistance to change
