Dell Projector

Field support training

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Objectives

By the end of this module the delegates will be able to: Identify Dells range of projectors Understand the similarities across the range Provide a structured diagnostic process Understand FRU component replacement techniques Reconfigure the OSD

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Models Covered

1210S 1410X

1510X 1610HD

4220 4320 4610X

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Models Covered

S300

S500

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Entry Level Value Models

1210S
Addressing the value SVGA market segment. Brightness: 2500 ANSI Lumens (Max.) Contrast: 2400:1 Resolution: 800 600 (SVGA)

1410X
Addressing the value XGA market segment. Brightness: 2700 ANSI Lumens (Max.) Contrast: 2200:1 Resolution: 1024x 768 (XGA)

A Basic no thrills projector

They do come with a remote control

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Value Models

1510X
Addressing the value WXGA and XGA market segment.. Brightness: 3000 ANSI Lumens (Max.) Contrast: 2100:1 Resolution: 1024 768 (XGA)

1610HD
Addressing the value WXGA and XGA market segment.. Brightness: 3500 ANSI Lumens (Max.) Contrast: 2100:1 Resolution: 1280 800 (XGA)

Networking as standard

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Professional Models

4220
Addressing the professional XGA market segment.. Brightness: 4100 ANSI Lumens (Max.) Contrast: 2000:1 Resolution: 1024 x 768 (XGA)

4320
Addressing the professional WXGA market segment.. Brightness: 4300 ANSI Lumens (Max.) Contrast: 2000:1 Resolution: 1280 800 (XGA)

Networking as standard and wireless is an option

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Mainstream / Short Throw

4610X
Meets the market requirements for a native widescreen projector Brightness: 3500 ANSI Lumens (Max.) Contrast: 1600:1 Resolution: 1024 768 (XGA) Short Throw Projector great in small rooms Brightness: 2200 ANSI Lumens (Max.) Contrast: 2400:1 Resolution: 1280 x 800 (WXGA) Ultra Short Throw Projector great in small rooms Brightness: 3200 ANSI Lumens (Max.) Contrast: 2300:1 Resolution: 1280 x 800 (WXGA)

S300

S500

Networking as standard and wireless is an option

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Field/Customer Replaceable Units

Chassis W/O bulb Bulb Lens cover VGA cable Power cable Remote control USB cable Interactive controller Wireless dongle Adjustable foot Wireless Antennae

All Models

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S300Wi, S500Wi S500Wi 4610X, 1510X 4610X

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Connection Types 4220 / 4320

1 2 3 4 5 6 7 8 9 10

Composite video connector S-video connector VGA-A output (monitor loop-through) VGA-A input (D-sub) connector VGA-B input (D-sub) connector HDMI connector Mini USB (Mini Type B) connector for remote control RJ45 connector USB Type A connector for USB Viewer USB Type B connector for USB Viewer
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11 12 13 14 15 16 17 18 19 20

WiFi USB (Type A) connector Security cable slot Audio output connector Audio-B input connector Audio-A input connector Audio-C right channel input connector Power cord connector Audio-C left-channel input connector RS232 connector +12 V DC out connector

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Connection Types S500

1 2 3 4 5 6 7 8 9 10 11

Lens. Focus Tab. +12 V DC out connector. Audio-A input connector. RS232 connector. Composite Video connector. S-Video connector. VGA-A input (D-sub) connector. VGA-B input (D-sub) connector. HDMI connector. Mini USB (Mini Type B) connector for remote mouse, Interactive function and firmware upgrade.

12 13 14 15 16 17 18 19 20 21

WiFi USB (Type A) connector. USB Type B connector for USB Display. USB Type A connector for USB Viewer. RJ45 connector. VGA-A output (monitor loop through) connector. Power cord connector. Audio-B right-channel input connector. Audio-B left-channel input connector. Microphone connector. Audio output connector.

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Fitting the Wireless Dongle

Some of the Projectors have the option of Wireless connectivity, in that case the Wireless Dongle is purchased separately and does not come with the Projector it will need to be fitted .

1. Unscrew and remove the Cover

2. Insert the Dongle

3. Replace the cover and tight the screw

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Management Control Panel

1210S / 1410X / S300 / S500
1
2

Power
Keystone

3
4

Lamp
Temp

5
6

Enter
IR Receiver

7
8

Auto Adjust
Keystone

9
10

Source
Menu

1510X / 1610HD / 6410X 4220 / 4320

1
2

Lamp
Temp

3
4

Power
Keystone

5
6

Auto Adjust
IR Receiver

7
8

Keystone
Menu

9
10

Source
Enter

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Management Remotes

S300 / S500 / 4220 / 4320

1210S / 1410X / 1510X 1610HD

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6410

Management Remote buttons

Power Enter Right Button Down button Aspect Ratio Mute Video Mode Mouse Up Mouse Down Freeze Blank Screen Information S-Video Up Button Left Button Menu Volume up Source Volume down Keystone adjustment Keystone adjustment Auto adjust Zoom + Zoom VGA Video

Turns the projector on and off. Press to confirm the selection. Press to navigate through the On-Screen Display (OSD) Menu items. Press to navigate through the On-Screen Display (OSD) Menu items. Press to change aspect ratio of a displayed image. Press to mute or un-mute the projector speaker. Press the Video Mode button to toggle between Presentation mode, Bright mode, Movie mode, sRGB, or Custom mode. Press to move to the previous page. Press to move to the next page. Press to pause the screen image. Press to hide/show the image Press to provide projector native resolution information. Press to choose the S-video source. Press to navigate through the On-Screen Display (OSD) Menu items. Press to navigate through the On-Screen Display (OSD) Menu items. Press to adjust the OSD setting. Press to increase the volume. Press to switch between Analog RGB, Composite, Component (YPbPr, via VGA), and S-video sources. Press to decrease the volume. Press to adjust image distortion caused by tilting the projector. (+40/-35 degrees) Press to adjust image distortion caused by tilting the projector. (+40/-35 degrees) Press to synchronize the projector with the input source. Auto adjust does not operate if the OSD is displayed. Press to increase the image. Press to decrease the image. Press to choose VGA source. Press to choose Composite Video source.
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Wired Networking 1510X / 1610HD / 6410X / S300

Networking is disabled by default; to enable networking: Ensure the Ethernet cable is plugged in Open the OSD menu and open the Set Up menu, scroll to the Wireless / Network option and press the button and then confirm.

With networking enabled to change settings: From the Set Up menu select the Wireless / Network menu and open by pressing the button
Note: if wireless is not supported, the menu item will be Network

Here you can set up all aspects of the cabled network (remember to store)
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Wireless Networking - 1510X / 1610HD / 6410X / S300

Wireless networking is enabled when you enable networking. If for some reason it has been disconnected, open the Wireless / Network menu and select the connect for wireless

Supports 802.11b/g. Web Interface E-mail Alerts SNMP support

Note: you can also set the Wireless DHCP parameters press with Wireless selected.

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Wired Networking 4220 / 4320 / S500

For these projectors networking is enabled by default. To change the default settings; Open the OSD menu and select Advanced Settings and either press the or the button to open.

From the Advanced Settings menu highlight the LAN Settings menu and press the or the button to access the settings Note: Networking can be disabled from here Remember to store any changes.
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Wireless Networking - 4220 / 4320 / S500

Wireless networking is also enabled by default, it can be disabled or enabled separately here

This Wireless Settings menu can be found in the Advanced Settings menu. Supports 802.11b/g. Web Interface E-mail Alerts SNMP support

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Web Manager
The Web manager is a true Web App, embedded on the Projectors with networking can be connected to using a variety of web browsers and does not require Java

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Wireless Application
The Wireless application can actually be used with wireless or with cabled Ethernet. The Application allows: Splitting the projection in to 4 quarters to allow up to 4 separately connected computers to present at the same time. Allows a single computer to take control of the full projection space The application allows multiple computers to be managed for projection with the Conference Control feature (Part of the Web Manager package)

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Projector Setup

1 2

Zoom / Focus
Zoom tab Focus ring

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Adjusting the Projector Position

Label 1 2 3

Component Elevator button Elevator foot (Angle of tilt: 0 degrees to 9.5 degrees) Tilt adjustment wheel

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Interactive controller S300Wi / S500Wi

This interactive controller can be used as a limited remote control and /or as a pen, which can draw on the projected image. It has its own list of error LEDs (guiding LEDs) which can be found in the UGs 1 2 3 4 5 6 7 8 Replaceable nib Lens Control buttons LED indicators Wrist strap holder Power switch Firmware upgrade connector Mini USB charge connector

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The functionality of some of the buttons can be changed through the OSD Menu. Slide 24 of 28

Powering On / Off the Projector

To Power on the projector: Ensure that the Power cable is plugged in to the mains and to the projector Turn the mains power is on if necessary (UK plugs). Ensure the Lamp cover has been removed Use the Power button on the remote or the control panel to start the projector To shut the projector down: Press and release the Power button on the remote or the control panel A message will appear to ensure it is your intention to shut down the projector. You need to press the power button again as confirmation Note: the projector will cool down after shut down has been initiated and during this period the projector can not be restarted takes about 2 minutes

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Troubleshooting

Troubleshooting Projectors

Projector Troubleshooting can be split in to 5 main areas: Image related Issues Image is not displaying or displaying imperfectly OSD related Issues The OSD will not display Remote Control related Issues The Unit does not seem to work Lamp related Issues The system shuts down automatically Networking Network connectivity can not be established to the projector

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Troubleshooting Process

Projector Troubleshooting can be performed easy if a process is used: Identify the fault Ask questions (what happened) Use indicators (What LEDs are lit) Test feature to ensure it is really faulty Replace faulty component (where appropriate) Test system to ensure the fault is fixed For image related issues, there is a built in test pattern utility that can be run from the Others submenu. Manuals for Projectors can be found: -

http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=&l=en&s=gen&~s

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Troubleshooting Image
Problem The screen does not display the presentation. The image is unstable or flickering. The image has a vertical flickering bar. Solution If you are using a portable computer, press Fn + F8. Adjust the tracking on the OSD Display submenu in the PC mode only. Adjust the frequency on the OSD Display submenu in the PC mode only.
If

the display receives the wrong signal output from the graphics card, set the signal type to RGB on the OSD Display tab. The image color is incorrect.
Use

Test Pattern on the Others menu. Ensure that the colors of the test pattern are correct. Adjust the focus ring on the projector lens. The image is out of focus. Ensure that the projection screen is within the required distance from the projector. The required distance is 3.94 ft (1.2 m) to 32.81 ft (10 m). The projector automatically detects the input signal format. It will maintain the aspect ratio of the projected image according to the input signal format with an original setting. If the image is still stretched, adjust the aspect ratio on the Set Up menu in the OSD. The image is reversed. Select Set Up from the OSD and adjust the projector mode.
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The image is stretched when displaying a 16:9 DVD.

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Troubleshooting OSD / Remote Control

On Screen Display Issues

Problem The OSD does not appear on the screen. Solution Press the Menu button on the panel for 15 seconds to unlock the OSD.

Remote Control Issues

Problem The remote control is not operating smoothly or works only within a limited range. Solution The battery may be low. Check if the laser beam transmitted from the remote is too dim; if so, replace the AAA batteries.

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Troubleshooting Lamp Issues

Problem The lamp is burned out or makes a popping sound. The lamp light is solid amber. Solution When the lamp reaches its end of life, it may burn out and may make a loud popping sound. If this occurs, the projector does not turn back on. You need to replace the lamp. If the lamp light is solid amber, replace the lamp. If the lamp light is blinking amber, the lamp module connection may be disrupted. Check the lamp module and ensure that it is properly installed. If the lamp and power lights are blinking amber, the lamp driver has failed and the projector will automatically shut down. The lamp light is blinking amber. If the lamp and temperature lights are blinking amber and the power light is solid blue, the color wheel has failed and the projector will automatically shut down. To clear the projection mode, press and hold the Power button for 10 seconds. The projector has overheated. The display automatically shuts down. Turn the display on again after the projector cools down. If the problem persists, contact Dell Inc.

The temperature light is solid amber.

The projector fan has failed and the projector will automatically shut down. Try to clear the projector mode by pressing and holding the Power button for 10 The temperature light is blinking amber. seconds. Please wait for about five minutes and try to power up again. If the problem persists, contact Dell Inc.
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Additional - Troubleshooting Network Issues

Where Wireless is supported use the following as process to connect wirelessly when troubleshooting wireless connectivity issues.

Problem The wireless network is unable to connect.

Solution 1. Ensure that the antenna is connected to the projector. 2. Enable wireless connection on the projector. 3. Set the Input Select menu to Wireless / Network. 4. Take note of the LOGIN CODE, NETWORK NAME (SSID), and IP ADDRESS. 5. Connect your computer to the Dell projector network. 6. Open your internet browser. On the Dell Web Management web page, click Download. 7. Select the appropriate operating system, then click Download. 8. Click Run to proceed with the one-time installation of the software. 9. Follow the on-screen instructions to complete setup. 10. To communicate with your projector, enter the Login Code.

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Error LEDs - 1210s / 1410x / 1510x / 1610HD

Projector status Description Standby mode Warming up mode Lamp on Cooling mode Power Saving mode Cooling before Power Saving mode. Projector in Standby mode. Ready to power on. System will take some time to warm up for proper powering on. Projector in normal operation and OSD Menu not invoked. Ready to display image. System cooling for proper shut down. Power Saving mode has been activated. If no signal is detected on the projector for 2 hours, it will enter into Standby mode. Projector takes 60 seconds to cool down before entering into Power Saving mode. Air vents might be blocked or ambient temperature over 35C. When this happens the projector will shut down. Ensure air vents are not blocked and ambient temperature is within the normal operating range. Power BLUE Flashing BLUE BLUE BLUE AMBER Flashing AMBER Menu OFF BLUE BLUE OFF OFF Others (Blue) OFF BLUE OFF OFF OFF Temp (Amber) OFF OFF OFF OFF OFF Lamp (Amber) OFF OFF OFF OFF OFF

OFF

OFF

OFF

OFF

Projector overheated

OFF

OFF

OFF

AMBER

OFF

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Error LEDs - 1210s / 1410x / 1510x / 1610HD

Projector status Description Lamp overheated Lamp driver over-heated Fan breakdown Lamp driver breakdown Color Wheel breakdown Lamp failure Fault - DC supply (+12V) Fault - DC supply (secondary) Air vents might be blocked and the lamp has overheated. The projector will shut down. Turn the display on again after the projector cools down. Verify the cooling vents are not blocked Air vents might be blocked or the lamp driver has overheated. The projector will shut down. Turn the display on again after the projector cools down. One of the fans has failed. The projector will automatically shut down. The lamp driver has failed. The projector will shut down. Unplug the power cord after 3 minutes then turn the display on again. Color wheel cannot be started up. The system has fails and the projector shuts down. Unplug the power cord for 3 minutes then turn the display on again. Lamp defective. Replace the lamp. System supply has been interrupted and the projector shuts down. Unplug the power cord for 3 minutes then turn the display on again. System supply has been interrupted and the projector shuts down. Unplug the power cord for 3 minutes then turn the display on again.
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Power

Menu

Others (Blue) OFF

Temp (Amber) AMBER

Lamp (Amber) OFF

BLUE

OFF

AMBER OFF AMBER Flashing BLUE OFF AMBER Flashing AMBER Flashing

OFF OFF OFF

OFF OFF OFF

AMBER AMBER Flashing OFF AMBER Flashing OFF AMBER

OFF OFF AMBER Flashing AMBER Flashing AMBER AMBER

OFF OFF OFF

OFF OFF OFF

OFF

OFF

AMBER

OFF

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Replacing the Bulb

1. Turn off the projector and disconnect the power cord. 2. Let the projector cool for at least 30 minutes. 3. Loosen the two screws that secure the lamp cover and remove the cover. 4. Loosen the two screws that secure the lamp. 5. Pull up the lamp by its metal handle. 6. Replace with the new lamp. 7. Tighten the two screws that secure the lamp. 8. Replace the lamp cover and tighten the two screws. 9. Reset the lamp usage time by selecting "Yes" for Lamp Reset in the OSD Lamp tab. NOTE: the S500 uses the same process although the hardware and number of screws is different (shown on later slide).

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Replacing the Bulb - 1210S / 1410X

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Replacing the Bulb 1510X / 1610HD

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Replacing the Bulb 4220 / 4320 / 6410X

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Replacing the Bulb S300

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Replacing the Bulb S500

1. A single external screw to be removed.

2. Slide the cover out to the left about 2 inches and the lift it to release.

3. Undo the 3 screws highlighted and lift the Bulb carrier using the metal handle.

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Resetting the Bulb Timer

For the 1210S / 1410X / 1510X / 1610HD / 6410X / S300. When a Bulb is replaced a message should appear which allows the resetting of the Bulb timer. If the message does not appear or No is accidentally selected, follow the following steps to reset the Bulb Timer: 1. Bring up the On Screen Display (OSD) Menu 2. From this main menu, scroll to the Lamp icon and press the button

3. Scroll down to the Lamp Hour Reset option, press the button and then scroll left to highlight the yes option, now press the button to reset. A confirmation message may show, press the button again to confirm.

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Resetting the Bulb Timer

For the 4220 / 4320 / S500. When a Bulb is replaced the resetting of the Bulb timer should be automatic, use the following steps to check and if necessary - reset the Bulb Timer: 1. Bring up the On Screen Display (OSD) Menu 2. From this main menu, scroll to Advanced and press the button

3. Select the Power Settings menu option and press the button, then select Lamp Hour Reset and press the button to reset.
a) A confirmation message may show, press the button again to confirm.
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Replacing the Adjustable Foot

1 2 3

Extend the foot as far as possible Remove the 2 screws securing the foot unit Twist the foot unit forward and lift Reverse the process to refit new foot unit

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Testing Networking
The projectors have built in DHCP services, the easiest way to test networking is to listed below To test the network port: 1.Disconnect the Projector from the LAN and plug directly in to the computer 2.Use the projector menu to ensure that networking is enabled and that DHCP is running and make a note of the IP address, the default is 192.168.100.10 Class C. 3.Using a standard or crossover cable, connect a computer directly to the projector to minimise the number of components in the troubleshooting loop. Ensure that the computers NIC is set to pick up DHCP. 4.On the computer, open a CMD prompt and Ping the projector IP address from the command line Ping 192.168.100.10 - If a reply comes back the network port is working successfully.

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Test Patterns

The Test Patterns are used to test focus and resolution on the projector and can be used when other troubleshooting steps do not resolve Display issues Test Patterns can be found: In the Others Menu of the 1210S / 1410X / 1510X / 1610HD / In the Advanced Settings Projector Settings menu for the S500 / 4220 / 4320

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Updating Firmware

Firmware is generally used to fix issues and refine functionality of systems. On occasion troubleshooting may well lead to the need for a Firmware update. If there is firmware available for the projector, it should be updated using the Web Manager interface.

NOTE: It is important to disable and enable wireless/network using the OSD to restart the network card for the projector after firmware upgrade is successful.
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Resetting Factory Defaults

This should not normally be necessary but, if there are problems with settings and changing the settings do not seem to take effect, it may be worth trying to reset the factory defaults. The follow is reset : Input Select Options Picture Settings Display settings Setup menu options (most) Others menu options (most) It does not reset: Networking parameters Web manager Admin password
(for Web Manager The Reset to Default in the Web Manager resets this along with all the network settings)

Auto Source, Enable/Disable sources Brightness, Contrast Aspect Ratio, Zoom Language, Mode, 3D Display, Standby VGA Output, Wireless / Network Menu, Screen, Audio, Power Closed Caption, Interactive

The Start up password

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