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E Business Systems

This document provides an overview of e-business systems, including cross-functional enterprise systems like enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM). It also discusses functional business systems like marketing, manufacturing, HR, accounting, and financial management systems. Transaction processing systems and tools for enterprise collaboration are explained. Details are provided on marketing information systems, manufacturing information systems, HR management systems, accounting information systems, and financial information systems.

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Hassam Siddiqi
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73 views19 pages

E Business Systems

This document provides an overview of e-business systems, including cross-functional enterprise systems like enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM). It also discusses functional business systems like marketing, manufacturing, HR, accounting, and financial management systems. Transaction processing systems and tools for enterprise collaboration are explained. Details are provided on marketing information systems, manufacturing information systems, HR management systems, accounting information systems, and financial information systems.

Uploaded by

Hassam Siddiqi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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E-business Systems

Compiled by:
Syeda Qurat-ul-Ain Jaffery Azam Jaffery Osama Junaid Aroobah Saleem

Section I
Cross-Functional Enterprise System
Enterprise resource planning Customer Relationship Management

Supply Chain Management


Online Transaction Processing Enterprise Collaboration System

Section II
Functional Business Systems
Marketing Systems Manufacturing Systems

HR Systems
Accountings Systems Financial Management Systems

Q: What is E-Business Application?

Enterprise Resource Planning

Customer Relationship Management

Customer

Contact Management

Cross-Functional Integrated System


Enterprise Application Cluster
Front Office Applications CRM Application Customer Service Field Service Sales Order Product Config Enterprise Application Integration

Enterprise Application Cluster


Back Office Applications ERP Application Distribution Manufacturing Scheduling Finance

Customers

Suppliers

Supply Chain Management


Supply Chain Life Cycle

Commit

Schedule

Make

Deliver

SCM Functional Processes

Order Commitment Advance Scheduling

Demand Planning Transportation Planning

Manufacturing Planning Distribution Planning

SCM Integrated Solution

Internetworked Supply Chain Management

Transaction Processing System


Data Entry Transaction Processing Batch Online/Realtime Document and Report Generation

4
Inquiry Processing

Database Maintenance

Tools for Enterprise Collaboration


Enterprise Collaboration System

Electronic Communications Tools E-Mail Voice Mail, I Phone Web Publishing Faxing

Electronic Conferencing Tools Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings

Collaborative Work Management Tools Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing

Functional Business Information System


Marketing

Production Operations

Functional Business system

Human Resource Management

Accounting

Finance

Marketing Information System


Marketing Information Systems

Interactive Marketing

Sales Force Automation

Customer Relationship Management

Sales Management

Market Research and Forecasting

Advertising and Promotions

Product Management

Targeted Marketing
Context Demographic/ Psychographic Content

Online Behavior
Community

Manufacturing Information System


Intranet
Computer Integrated Manufacturing Manufacturing Resource Planning
Production Forecasting Production Scheduling Quality Control

Manufacturing Execution Systems


Shop Floor Scheduling Machine Control Process Control Robotic Control

Engineering Systems
CAD CAE ComputerAided Process Planning

Remote Worker Supplier

Extranet

Human Resource Management


Staffing
Strategic Systems
Manpower Planning Labor Force Tracking

Training & Development


Succession planning Performance appraisal plans

Compensation Administration
Contract costing Salary forecast

Tactical Systems

Labor Cost Analysis Turnover Analysis

Training effectiveness Career matching

Compensation effectiveness Benefits Analysis

Operational Systems

Recruitment Workforce Planning

Skill assessment Performance evaluation

Payroll control Benefits Administration

Accounting Information Systems

Financial Information Systems


Financial Information Systems

Cash Management

Investment Management

Capital Budgeting

Financial Planning

Thanks =)

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