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Maintaining & Troubleshooting Windows

This document provides information on maintaining and troubleshooting Windows, including performing updates and managing user accounts. It discusses passwords, disk maintenance, optimizing performance, backup options, and tools for troubleshooting issues like failure to boot or load the GUI. Common errors are outlined along with options for repair using the recovery console, emergency repair disk, or automated system recovery.

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Fazrul Rosli
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100 views

Maintaining & Troubleshooting Windows

This document provides information on maintaining and troubleshooting Windows, including performing updates and managing user accounts. It discusses passwords, disk maintenance, optimizing performance, backup options, and tools for troubleshooting issues like failure to boot or load the GUI. Common errors are outlined along with options for repair using the recovery console, emergency repair disk, or automated system recovery.

Uploaded by

Fazrul Rosli
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Maintaining & Troubleshooting Windows

Maintaining Windows

Patches, Updates, and Service Packs Automatic Update You have four choices:

Automatic (recommended) Download updates for me Notify me Turn off Automatic Updates

Managing User Accounts and Groups

Using the Users and Passwords Applet in Windows 2000

Creating a New User in Windows 2000 Change the way users log on and off

Managing Users in Windows XP

Passwords

Resetting Forgotten Passwords in Windows XP

Maintaining Windows (Hard Drive)


Error-Checking and Disk Defragmentation Temporary File Management with Disk Cleanup Registry Maintenance Security:

Spyware/Anti-Virus/Firewall

Optimizing Windows

Installing and Removing Software

Adding or Removing Windows Components Device Manager


Installing/Optimizing a Device

Adding a New Device Driver Updates

Driver Signing

Optimizing Windows

Performance Options

Used to configure CPU, RAM, and virtual memory (page file) settings Objects and Counters System Monitor Performance Logs and Alerts Task Manager

Performance Console

Resource Tracking

Preparing for Problems

Table 15-1 shows which OS gets which tool

Preparing for Problems


System Restore Backup or Restore Wizard (NTBackup) Windows 2000 Emergency Repair Disk (ERD)

ERD itself is not a bootable disk. To use the ERD, you must first boot the system using the Windows installation CD-ROM. Follow these steps to repair a system using the ERD:

1. Boot the system using either your set of boot diskettes or installation CD-ROM 2. In the Welcome to Setup dialog box, press the R key to select the option to repair a Windows 2000 installation 3. The Windows 2000 Repair Options menu appears. You have the option of either entering the Recovery Console or using the Emergency Repair Disk 4. Press the R key to select the option to repair Windows 2000 using the emergency repair process

Preparing for Problems (Continue)

5. The next screen offers the choice of Manual or Fast repair:


Manual repair lets you select the following repair options: inspect the startup environment, verify the system files, and inspect the boot sector Fast repair doesnt ask for any further input

6. Follow the on-screen instructions and insert the ERD when prompted 7.Your system will be inspected and, if possible, restored. When finished, the system will restart

Windows XP Automated System Recovery (ASR)

Same as Windows 2000 Emergency Repair Disk

Preparing for Problems

Backup Wizard

Tape Backup A text-based startup of Windows that gets you to a command prompt similar to the Windows command prompt D:\i386\winnt32 /cmdcons

Installing Recovery Console

Troubleshooting Windows

Failure to Boot

Some of the common errors you see at this point:


No Boot device Present NTLDR Bad or Missing Invalid BOOT.INI

Attempt to Repair Using Recovery Console

Recovery Console

Troubleshooting Windows

Attempt to Restore

Emergency Repair Disk (ERD) Automated System Recovery (ASR)

Rebuild Failure to Load the GUI


Device Drivers Registry

Troubleshooting Windows

Advanced Startup Options


Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Enable Boot Logging Enable VGA Mode Last Known Good Configuration Directory Services Restore Mode (Does Not Apply to Professional)

Troubleshooting Windows

Advanced Startup Options Continue


Debugging Mode Disable automatic restart on system failure Start Windows Normally Reboot Return to OS Choices Menu

Troubleshooting Windows

Troubleshooting Tools in the GUI


Event Viewer System Configuration Utility (MSCONFIG.EXE) Services System Files

SFC /scannow

System Restore

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