READY RECKONER FOR EMAILS

Do let me know if you have further questions, else can I go ahead and close the
issue.

Should you have further questions on this issue, please feel free to get in touch with
me, else can I go ahead and close the issue.

As per our conversation, please let me know your convenient time for a webex
session on the eRoom server / SQL server so that I can help you run the query.

Ill wait for your confirmation until Tuesday 04/01/08 to close the issue. Incase you
need further assistance please feel free to get in touch with me.

Id be happy to know if there has been any progress on this issue. Awaiting your
response.

Please let me know if there has been any progress on this issue.

Kindly request you to hasten your response, on eTrace and Diagnostic reports

I kindly request you to have the eTrace and Diagnostic reports, sent at the earliest to
proceed further on the issue

It was a pleasure talking to you since I was unable to reach you, Ive left a
message for you.

I've tried reaching you several times now but haven't heard anything further from
you. This is to let you know that just in case you are busy, I will go ahead and
close the case by the end of the business day Tuesday, 25/03/08. If you believe the
case should remain open simply drop an e-mail or update the case in Powerlink
with an update.

Thank you for your response, I'll certainly keep the issueopen until the close of the
business day Tuesday 04/01/08. I hope to hear from you by then.

CLOSING THE Work order / Incident

Hi Karen,
Thank you for your response.
Glad to know that the eRoom is now fully functional.
Based on our discussion, I will go ahead and close your Issue. If you feel that the
issueneeds to be open please send me an email or update the case in powerlink and we will
be glad to assist you. Thank you for using eRoom Support.
It was a pleasure assisting you,
Have a great weekend.
Hi Karen,
Thanks you for your response. I am glad to know that the eRoom is now fully functional.
I understand this took quite some time. I appreciate your patience while working with me.
I will go ahead and close your Issue. If you feel that the issueneeds to be open please send
an email or update the case in powerlink and we will be glad to assist you.
Thank you for using eRoom Support and have a great weekend.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------This is a gentle reminder on Issue# XXXXX. Please let me know if you had an opportunity
to run the eRchecker and diagnostic report on the eRoom server.
Upgrading from v7.23 to v7.4 does not require you to change the schema, tables, views etc.
Please find the attached upgrade document
eRoom7.4_Install_ugrade_configuration_guide.pdf for more information on up gradation.
I tried reaching you on xxxxxxxxxx but was not able to.
Please let me know your convenient time to call and discuss on the issue.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Pamela,
Thank you for your response.
I understand your constraints and I am more than glad to assist you.
We support PC Anywhere, VNC, Dame Ware, HP iLo and Remote Insight Board. Any of
these can be used to run the reports.
Please let me know if this was of assistance to you.
Have a great day,

Hi Pamela,
Though you can run Microsoft Remote Desktop Client (RDP) or Microsoft Terminal
Services Client as the remote control solution, the report results will be inaccurate. Hence
EMC does not recommend the use of Remote Desktop Client (RDP) and Terminal Services
to run the reports.
I wish I could help you further.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Before proceeding with the issueI have a few questions for you.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Mark,
Despite several attempts I haven't been able to reach you.
I would like to assist you and I hope you will get back to me at the earliest.
Please let me know if the issue has been resolved or if you need my assistance.
Awaiting your kind response.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Lisa,
I will not be in office on 04/04/08 Ive requested my colleague XX to follow up on this
issue
Please find his contact details below:
Office: 1-800-782-4362 Extn: xxxxxx Email ID: [email protected]
Have a pleasant evening,
Hello Jeff,
Greetings,
Ill not be in office on 04/18/08. Ive requested my colleague XX to follow up on this issue.
Her contact details are Office: 1-800-782-4362 Extn: xxxxxx Email ID: [email protected].
You may also call the Tech Support Hotline at XXXXXXXX.
Have a pleasant evening.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Krishan,
I've tried reaching you several times now but haven't heard anything further from you.
Please let me know if the issue has been resolved at your end. Incase I don't hear from you
by the end of business Wednesday 04/09/08, I may have to close the issue. If you believe
the case should remain open simply drop an e-mail to me or update the case in Powerlink
with an update.

Have a pleasant evening.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hello Melissa,
Are you satisfied with the progress? If so, do let me know if I can move this case to a
closed status.
Have a great day,
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Pamela,
Thank you for your response. I understand that to procure these reports from Belgium
seems rather challenging. However we have not made much progress on this issue. Since
we do not have a timeline defined as of now, I would appreciate if you can permit me to
close this issueand mark it as unresolved.
You may contact me and have the issueopened, as soon as you have the reports. I look
forward to your response on this.
Have a great day.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Spoke to Pavan, and was informed that Krishan was on another call and I 've been asked by
krishan in turn to get in touch with him via email
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Krishan,
Tried to reach you but was informed that you were busy on another call.
As requested Ive now waited for 3 days, and I still haven't heard from you. I do
understand your being busy however I would appreciate it if you could permit me to close
the issue, in case no further assistance is needed.
Have a great day.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi William,
Thank you for your clarification.
I do understand your requirement and I did research on this further. I don't mean to
disappoint you but I am afraid the procedure remains the same. In any given scenario with
multiple files and multiple eRooms the only way to determine that permit access to
MyGroup is as mentioned before - (It can be done in two ways either getting into the
specific folder, right click select access control or changing it to the view details and check

the boxes for which access control needs to be changed, pick access control option from the
command bar and change the permissions).
Please find attached the Change_viewdetails.JPG file which explains about the issue in
detail.
With your permission can I go ahead and close the issue.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Pamela,
I am happy to receive the reports. Glad to know that you were able to collect them.
I understand this took quite some time. I appreciate your prompt response while working
with me.
However I have a few concerns about the reports. Instead of an eTrace I have received an
eroomerror.log and the eRchecker is not in full. Therefore I am mentioning the instructions
here once again.
I would request you to please run an eRchecker by checking all the options with "Do not
fix read-only mode" and an eTrace with the following settings:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hello Philip,
Appreciate your time spent in the interaction weve had over the webex session.
This is a follow-up email, since the call broke off midway.
Id like to give you an update on this issue. We've found that there is a problem with
MSDTC and hence unable to establish a successful connection with MS SQL server. As
mentioned earlier I request you to contact Microsoft to resolve the issue.
Do feel free to get in touch with me for further clarifications, if any.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Mike,
Greetings,
I hope youve recovered from your indisposition. If you are in a position to respond to this
email, I kindly urge you to let me know If I can go ahead and close this case for now and
have it reopened later if need be.
Awaiting your response.
Have a great day.