Mock Test -1 (Define & Measure Phases) 1. Which of these is Not a deliverable for Define phase?

a) SIPOC b) Project Charter c) Operational Definition d) CTQ

Marks: 30, Time: 45 min

2. For the following VOC identify what can be the best CTQ conversion tool? VOC: I can never get my work done on time the systems are too poor! a) b) c) d) Translation Matrix CTQ Drilldown Tree QFD Pareto

3. Which of these VOC collection tools is used for large customer base? a) Interview b) Survey c) Listening post d) Focus Group 4. Identify the nature of the following VOC: The draft version appears to be preliminary and half baked a) Clear & Crisp b) Crisp but Complex c) Vague d) None of these 5. Which of these is an essential element of the project charter? a) Supplier b) Input c) Scope d) Delighters 6. In the Kano Model the VOCs which will be explicitly stated and more you provide them the customer satisfaction will be more are called as: a) Must Be b) Performer c) Delighters d) Satisfiers

7. Which of these is not associated with a QFD: a) Process b) Weights c) Whats d) Hows 8. Which is the last phase when you can shift from DMAIC to DMADV or vice versa? a) Define b) Measure c) Analyze d) Cannot be shifted like this 9. SIPOC is: a) Study of the AS IS process generated by customer SME b) Study of AS IS process as perceived by GB c) Scoping tool d) VOC classification tool 10. Kano Analysis is a tool to: a) Prioritize VOC b) Prioritize CTQ c) Convert VOC into CTQ d) Check for normality 11. Find the errors made in the following problem statement: The medical insurance claim request is never processed on time due to the pathetic service provided by the external vendor. Also it may be due to errors made while filling up the application form. a) Statement not quantified b) Statement poses a blame c) Statement contains a cause d) All of the above

Refer the following diagram to answer the next 3 questions:

Summary for C1
A nderson-D arling N ormality Test A -S quared P -V alue M ean S tD ev V ariance S kew ness Kurtosis N M inimum 1st Q uartile M edian 3rd Q uartile M aximum 22.060 17.941 9 5 % C onfidence Inter vals
Mean Median 20 24 28 32 36

0.75 0.042 26.350 9.167 84.029 -0.05256 -1.63807 20 13.000 17.000 26.000 36.000 39.000 30.640 35.530 13.389

15

20

25

30

35

40

95% C onfidence Interv al for M ean 95% C onfidence Interv al for M edian 95% C onfidence Interv al for S tDev 6.971

12. The nature of the peak of the curve with respect to standard normal curve is: a) Flatter b) Sharper c) Same d) Cannot be determined 13. Which side the curve is skewed towards? a) Left b) Right c) Not skewed at all d) Cannot be determined 14. The Central Tendency for the curve above is: a) 26.35 b) 26.00 c) 0.4732 d) 2.12 15. Which of these are not measured in MSA? a) Stability b) Bias c) Least Count

d) Precision 16. Which additional parameter is necessary to conduct an attribute GRR? a) Customers rating b) P/SV ratio c) Experts standards d) Part * Operator interaction 17. During a GRR study, repeatability was found as 55% and reproducibility was found to be 45%. Find the total Gage R&R value. a) 100% b) 71.16% c) 10% d) Cannot be determined as confidence level is unknown 18. Which of these is a form of a continuous data? a) An individuals appraisal rating for a given cycle b) Performance notes filled up by the appraise c) Review comments provided by the appraiser d) Trend of ratings of the associate for last few cycles 19. A form contains 5 fields to be filled up. On evaluating 1000 such forms, an analyst finds that overall there are 250 fields where mistakes are present. What is the DPMO for this process? a) 3.4 b) 5000 c) 500 d) 0.05 20. Find the short term sigma if PpK = 1.5 a) 6 b) 1.5 c) 4.5 d) 0.5 21. Given, USL = 2.5, Mean = 1 and Std Dev = 0.5. The CpK and Z are: a) 1.5, 4.5 b) 1,3 c) 1,4.5 d) 0.5,3

22. CpK is preferred over Cp because: a) Cp cannot provide a Z value b) Cp provides insight only on mean and not variation c) CpK and Cp are same d) CpK will always be twice the Cp 23. Calculate the approx RTY for the following problem: 100 Step 1 Rework = 5 a) b) c) d) 0.70 0.56 0.77 0.30 -> 90 -> Step 2 Rework = 3 -> 85 -> Step 3 Rework = 8 - > 75 -> Step 4 Rework =2 -> 70

24. e^(-dpu) stands for: a) Rolled Throughput Yield b) Final Pass Yield c) First Pass Yield d) In Process Yield 25. In a pack of cards there are 52 cards. After a shuffle and the first card is picked up. That was a queen of hearts (red in color). What is the probability to get another card with hearts during the second pick? a) 0.5 b) 0.019 c) 0.0015 d) 1/51 26. In a GRR study, one finds total standard deviation to be 13.11 and the standard deviation of the part to be 7.23. The confidence interval is 95%. What decision will be taken on the acceptance of the gage with respect to number of distinct categories? a) Accept b) Reject c) Conditional Accept d) Cannot take a decision 27. The best scoping tool is: a) SIPOC b) Pareto c) Intuition

d) None of these Please use the following diagram to answer the final 3 questions:
Gage R&R (ANOVA) for Measurement
G age name: D ate of study :
Components of Variation
80 Percent
% Contribution % Study Var

Reported by : Tolerance: M isc:

40

70

60 Gage R&R Repeat Reprod Part-to-Part

5 Part

10

R Chart by Operator
1 Sample Range 4 2 0 _ R=2.133 LCL=0 70 2 3 UCL=5.492 80

Measurement by Operator

60

Xbar Chart by Operator

2 Operator

Operator * Part Interaction

72

64

5 6 Part

10

28. Which of these is not a major contributor to the gage variation? a) Part b) Gage c) Repeatability d) Reproducibility 29. Which part was least affected by measurement bias? a) Part 1 b) Part 3 c) Part 6 d) Part 10 30. Which of the graphs does not show you a problem? a) X bar & R Chart b) Measurement by Operator c) Measurement by Part d) Operator * Part Interaction