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Scripting in Service Now v1 Outline

This document outlines the course syllabus for a Scripting in ServiceNow training course. The course will teach students how to perform scripting functions in a ServiceNow instance, including both client-side and server-side scripting using UI Policies, Business Rules, and best practices. The course is targeted towards system administrators with 3-6 months of ServiceNow experience and a basic knowledge of JavaScript. Students will complete hands-on labs and exercises throughout the course covering topics like JavaScript review, client scripting, UI policy scripting, business rules, client vs server scripting, workflow scripting, server-side Glide system scripting, and more.

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Kamran Aftab
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© Attribution Non-Commercial (BY-NC)
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Download as PDF, TXT or read online on Scribd
559 views

Scripting in Service Now v1 Outline

This document outlines the course syllabus for a Scripting in ServiceNow training course. The course will teach students how to perform scripting functions in a ServiceNow instance, including both client-side and server-side scripting using UI Policies, Business Rules, and best practices. The course is targeted towards system administrators with 3-6 months of ServiceNow experience and a basic knowledge of JavaScript. Students will complete hands-on labs and exercises throughout the course covering topics like JavaScript review, client scripting, UI policy scripting, business rules, client vs server scripting, workflow scripting, server-side Glide system scripting, and more.

Uploaded by

Kamran Aftab
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Scripting

in ServiceNow Course Syllabus


Course Description
During this interactive training course you will perform scripting functions in your own instance; a safe sandbox, to perform configuration tasks in a ServiceNow instance and become comfortable with both client side and server side scripting, including UI Policies, Business Rules and best practices for usage of each. We weave a scenario throughout our course to present real world, relevant lab exercises. The class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs and tech talks.

Who Should Attend

This course is targeted for System Administrators with at least 3-6 months of experience on ServiceNow and basic knowledge of JavaScript.

Prerequisites

Students attending this course should have some familiarity with JavaScript and have reviewed the JavaScript Primer.

Scripting in ServiceNow Course Outline


JavaScript Review

Evaluation V. Assigned Truthy / Falsey If / Else if / Else

Tables and Columns Client Scripting


Using jslog() Make Assigned to Mandatory when Priority is P1 or P2 Filtering Choice Lists

UI Policy Scripting

UI Policy Scripting

Business Rules

Business Rule Logging Page 1 of 2

Add Condition to the Business Rule Logging Script Business Rule to Change RCA

Client versus Server

Client or Server?

Tips and Tricks Events

Incident State Event

Workflow Scripting

SLA Workflow Update Related Record Trigger an Event Scripted approval

Server Side Glide System


CAB Date Start and End Date Validation

Script Actions Scheduled Jobs Conclusion UI Actions


Client UI Action Server UI Actions

Script Includes

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