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Quick Books Online Certification Exam Answers Questions

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e.g.Corporate Law, Social Psychology (e.g.BLAW 2001,PSYC)

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110+ QuickBooks Online Certification
Exam Answers & Questions List
Exam Duration: 2 to 3 hours Total Sections: 5 Total number of Questions:
75 Minimum Passing Score: 80% in each Section Certification Validity: 365
Days
Question (1): QuickBooks Online has some great features. Clients can use Online
Invoicing, which will track when they’ve been viewed and paid. Online Invoicing even
allows for customer queries via online messages directly linked to the invoice. You
now need to enable this feature in the new client company you’re setting up. Take a
look at the steps below
1. Select the Gear icon, and select Account and Settings, under the Your
company column)
2. _____________ and scroll down to the Online delivery section
3. _____________ to ensure that Attach invoice as pdf is unchecked Can you
identify the missing steps?
Answer:
Step 2: Select the Sales tab,
Step 3: From the drop-down list, click on the Online invoice.
Question (2): Your client has asked you to turn on warnings for duplicate check and
bill numbers in their QuickBooks Online company. Take a look at the steps below.

1.

2. Under Your Company, select Account and Settings

3. Select Advanced tab
4. In the Other preferences section, select the option to warn if duplicate check
number is used and warn if a duplicate bill number is used

5.

6. Starting at the QuickBooks Online Dashboard, which option would complete

the following steps?
Answer:
Step 1: Select the Gear icon,
Step 5: Select Save
Question (3): Your client doesn’t want to pay a monthly fee for their
QuickBooksPayments merchant account. What another option is available to them,
and wherein QuickBooks Online can they sign up for QuickBooksPayments?
Answer: There is another plan which means the customer pays the transaction
charge; In the Billing and Subscription tab of Account and Settings.
Question (4): Your client has moved and needs you to modify the business address
of the company in QuickBooks Online. Take a look at the steps below.
1. Sign in to your QuickBooks Online Accountant account

2.

3. You’ll see the client company dashboard

 4.

5. Select Account and Settings6. Select the Pencil icon in the Address section of
the Company tab
6. What are the missing steps to get you to the screen to edit the address for
your client?
Answer:
Step 2: Select the client company from the Client Switcher drop-down in the green
header bar.
Step 4: Select the Gear icon.
Question (5): A great feature of QuickBooks Online is that there are other lists you
can utilize to make it easier to fill in forms. Where would you go to find these lists?
Answer: Go to the Gear icon and select All Lists
Question (6): Where can you go to QuickBooks Online to import a list of products
and services?
Answer: Select the Gear icon and under the Tools column, select Import Data, then
Products and services.
Question (11): Your client wants to transfer $500 from their checking account into
a savings account to cover tax liabilities for sales made last month. Where should
they start the process?
Answer: Navigate to the Quick Create icon, then find the Transfer link.
Question (12): Look at these two sentences about Undeposited Funds.
1. By posting to Undeposited Funds, you can create a single bank deposit for
multiple payments, making it easy ___________.
2. When receiving a payment, make sure _________________.
Which of the options below correctly fills in the blanks?
Answer: To match your bank register with your bank statement; 2. the Deposit to
account is Undeposited Funds
Question (13): You have a client business who uses invoicing, the Accounts
Receivable workflow and they use the Banking screen to record a customer payment
received. They select an income account and then select Add. What 2 problems will
this cause?
Answer:
● Their Accounts Receivable balance will not be accurate ● The income account will
show duplicate income
Question (14): When would you use the Add other funds to this deposit grid in a
Deposit Transaction? Identify the 3 correct options below.
Answer:
● When an employee reimburses the company ● You receive a tax refund from the
IRS ● When a company doesn’t record income using sales transactions (invoices or
sales receipts), and wants to record deposits directly to income accounts
Question (15): Which 2 of the transactions and tools in the list are Posting
transactions?
Answer:
● Credit memos ● Vendor credits
Question (16): Which option has the correct information about how a delayed
charge is used, and how it is created and linked to an invoice?
Answer: Use a delayed charge to record a fee that you want to invoice in the future.
The first step is to select a Delayed charge from the Quick Create menu, and then
add to an invoice later by selecting Add when the customer invoice is created.
Question (17): What 3 types of customer statements can be generated by
QuickBooks Online?
Answer:
● Statements that show a balance forward and then all activity between two
specified dates ● Statements that show invoices created between two specified
dates and their related payments ● Statements that show just open transactions
Question (18): Clients can take payments from their customers’ credit cards via
Online Invoicing if they have QuickBooks Payments set up. How does the customer
interact with the invoice to access credit card payment features?
Answer: They select the Pay Now button.
Question (19): Look at the following process for matching and adding deposit
transactions from a bank feed:
1. Select the line for that entry and you’ll see more information in the row that
expands
2. Select the Deposit link among suggested match(es) to view the deposit
transaction
3. Hit Cancel in the bottom left and you’ll go back to the banking area
4. Now that we’re satisfied that this is the right banking activity matched to the
right QuickBooks Online Transaction, we can ______________.
Which option correctly completes the final step?
Answer: Hit Match on the right of the entry.
Question (20): The ____________ lists each customer with an open balance. It lists
the open invoices in different columns based on whether they are current or how
long it’s been overdue, 30, 60 and 90+ days. What kind of report is being described
here?
Answer: A/R Aging Summary report
Question (21): Your client wants to understand the difference between cash-based
and accrual-based reporting. Which is the best definition of cash-based reporting?
Answer: Cash-based reports display income as of the date the customer payment is
received/recorded and expenses as of the date a vendor bill is paid.
Question (24): Your client, Client A, has a problem. He has a number of invoices
that have not been paid by the customer after the customer became insolvent.
Another client, Client B, needs to adjust invoices because of small overpayments by
the customer on a series of invoices dating back six months.
Which client or clients would need to use the Write off invoices feature of QuickBooks
Online to get their books corrected, and can they perform the task themselves?
Select the option that has the correct answer for both parts of the question.
Answer: Only Client A would benefit from the Write off Invoices tool; No, the feature
is only available to Accountant users via the Accountant Toolbox
Question (25): You have a client who needs a QuickBooks Online solution that
includes tracking for sales and sales tax. Which subscription level in QuickBooks
Online would you recommend?
Answer: Simple Start, Essentials, or Plus
Question (26): Taking care of pay reports for employees and subcontractors is a
key task when preparing for the year-end. Which of the 2 forms below would need to
be sent?
Answer:
● W-2s are submitted for employees ● 1099s for subcontractors
Question (27): Which subscription option, if any, includes online banking, access
from any device at any time, and integration with a wide range of apps?
Answer: All QuickBooks Online Subscription levels.
Question (28): Managing inventory and avoiding out-of-stock situations is critical to
the success of this type of client. What type of client does this best describe?
Answer: Retail and eCommerce
Question (29): When would you need to reclassify transactions and how would you
do it in QuickBooks Online? Select the option that answers both parts of the question
correctly.
Answer: To clean up large uncategorized expense accounts; go to Reclassify
transactions in the Accountant Toolbox
Question (30): You can find the link to the Voided/Deleted Transactions tool by
selecting the ___________________. Which option correctly completes the sentence?
Answer: Accountant Toolbox
Question (31): What are the steps to import a list of products and services in
QuickBooks Online?
1. Select + New icon > Tools column > Import Data > Products and Services
2. Select Accountant Tools > Tools column > Import Data > Products and
Services
3. Select Gear icon > Tools column > Import Data > Products and Services
4. Select Gear icon > Account and Settings > Advanced > Import
Answer:
3. Select Gear icon > Tools column > Import Data > Products and Services
Question (32): Which statement is true regarding the Preferred Vendor field in
Product and Services items?
1. You can add more than one preferred vendor to each product/service item
2. You can create a new vendor from the product/service information screen
3. Preferred vendors must be assigned to utilize the Price rules feature
4. You can reorder your list of preferred vendors
Answer:
2. You can create a new vendor from the product/service information screen
Question (33): What are 2 ways to add a customer to QuickBooks Online?
1. Sales > Customers > Add New
2.
o New > Add Customer
3. Sales > All Sales
4. Gear icon > Add Customer
5. Gear icon > Import Data
Answer:
1. Sales > Customers > Add New
2. Gear icon > Add Customer
Question (37): Which 4 methods allow clients to process digital payments from
customers using QuickBooks Online Payments?
● Running a card through a card reader attached to a mobile device ● Entering
payments manually as a Receive Payment ● Taking client payment via
cryptocurrency ● Entering payments manually as a Sales Receipt ● Entering
payments manually as a Credit Memo ● Sending a Sales Receipt to a customer via
email ● Taking client payment via the Pay Now button on an emailed Invoice
Answer:
● Running a card through a card reader attached to a mobile device ● Entering
payments manually as a Receive Payment ● Sending a Sales Receipt to a customer
via email ● Taking client payment via the Pay Now button on an emailed Invoice
Question (38): Your client wants to open a new QuickBooks Payments merchant
account. From inside QuickBooks Online, where can they go to sign up?
1. In the Usage tab of Account and Settings
2. In the Advanced tab of Account and Settings
3. In the Payment tab of the Account and Settings
4. In the Billing and Subscription tab of Account and Settings
Answer:
 3. In the Payment tab of the Account and Settings
Question (39): Which 2 team user roles have permission to view and search for
apps using the Apps tab in QuickBooks Online Accountant?
1. Firm Master Admin
2. Full Access Team User
3. Custom Team User
4. Basic Team User
Answer:
1. Firm Master Admin
2. Full Access Team User
Question (40): Where can a Master Admin Accountant User view the apps
connected to a client's QuickBooks Online account from within QuickBooks Online
Accountant?
1. Select the client from the Client List to open the Client Detail Page >
Bookkeeping > View Connected Apps
2. Left Navigation Bar > Apps > Client Apps
3. In the Connected Apps column on the Client List dashboard
4. Gear icon > Apps > Client Apps
Answer:
4. Gear icon > Apps > Client Apps
Question (41): Where would you go in QuickBooks Online to see the range of
default and extra lists that are available?
1. Sales Center > Settings > All Lists
2.
o New button > All Lists
3. Gear icon > All Lists
4. Sales Center > Settings > Add Lists
Answer:
2.
o New button > All Lists
3. Gear icon > All Lists
Question (42): Which are the 3 payroll options available inside QuickBooks Online
companies?
1. QuickBooks Online Do-it-Yourself Payroll
2. QuickBooks Online Core Payroll
3. QuickBooks Online Premium Payroll
4. QuickBooks Online Elite Payroll
5. QuickBooks Online Self-Service Payroll
Answer:
2. QuickBooks Online Core Payroll
3. QuickBooks Online Premium Payroll
4. QuickBooks Online Elite Payroll
Question (46): Your client has called for help with their bank feeds in QuickBooks
Online. You begin by asking them to open the Banking tab in the Left Navigation bar
and your client tells you that she doesn't see this option listed.
What could be the reason?
● Your client doesn't have bank feeds enabled ● Your client has Business view
selected in their settings ● Your client has turned off the Banking option in their
settings ● Your client has the Simple Start subscription for QuickBooks Online
Answer:
Your client doesn't have bank feeds enabled
Question (47): What are 3 benefits of adding non-QuickBooks Online clients to your
Client List in QuickBooks Online Accountant?
1. You can keep all client contact info, notes, and documents in one place
2. You can access all your ProConnect Tax Online clients from the same
dashboard
3. You can launch your QuickBooks Desktop client companies directly from the
Client Dashboard
4. You can create projects and tasks for non-QuickBooks Online clients in the
Work tab to stay on top of important client deadlines
5. You can share documents stored in QuickBooks Online Accountant with the
client
Answer:
1. You can keep all client contact info, notes, and documents in one place
2. You can access all your ProConnect Tax Online clients from the same
dashboard
3. You can create projects and tasks for non-QuickBooks Online clients in the
Work tab to stay on top of important client deadlines
Question (48): A user wants to download an itemized invoice for the QuickBooks
Online subscriptions on her wholesale billing account for last month.
The statement can be downloaded in which 2 file formats?
XLS or XLSX
● CSV ● JPEG ● PDF ● DOC
Answer: CSV, PDF
Question (49): Depending on the way your practice works, you may need to give
team members different access levels based on their roles.
What are the 3 levels of access that can be granted to Team users of QuickBooks
Online Accountant?
● Full access ● VIP access ● Basic access ● Custom access ● Standard access
Answer: Full access, Basic access, Custom access
Question (50): What types of user permissions can you set up when adding a new
team member in QuickBooks Online Accountant?
● Regular or custom user, Company administrator, Reports only, and Time Tracking
only ● Basic, Custom, and Full access ● Regular or custom user, Company
administrator, and Reports only ● Regular or custom user and Company
administrator
Answer: Basic, Custom, and Full access
Question (51): What is the correct process for setting up a recurring project for the
same client?
1. Create a new project and select the Repeat button, then set the frequency
and duration
2. Create the project and save it. Reopen the project and select the Duplicate
button for the number of times you want it to recur
3. You can't repeat projects, only tasks
Answer:
1. Create a new project and select the Repeat button, then set the frequency
and duration
Question (52): Based on the relationship and agreement with the vendors, what
are the 2 vendor workflow options to pay your vendors?
1. Bill > Pay Bills
2. Invoice > Receive Payment > Create Deposit
3. Create Purchase Order
4. Expense or Check
5. Delayed Charge > Pay Bills
Question (56): What are 2 tools you can use to identify possible issues in a
QuickBooks Online company?
● Transaction Journal ● Import Data ● Account and Settings ● Audit Log ● Journal
Entry
Answer:
● Transaction Journal ● Audit Log
Question (57): What are the steps to create a new estimate in QuickBooks Online?
● Projects > All Sales > New Transaction > Estimate ● Sales > Customers > New
Customer ● Sales > All Sales > New Transaction > Estimate ● Gear icon > Estimate
Answer:
Sales > All Sales > New Transaction > Estimate
Question (58): Stacy wants to run reports that tell her which vendors provide the
best prices on the products she sells.
Which 2 vendor workflows in QuickBooks Online enable her to create reports with
this data?
● Create Bill with product/service items > Pay Bill ● Create Expense with
product/service items ● Create Expense with account/category detail ● Create
Invoice with product/service items ● Create Bill with account/category detail > Pay
Bill
Answer:
● Create Bill with product/service items > Pay Bill ● Create Expense with
account/category detail
Question (59): Which report should you run to list all customers who currently owe
balances, and how old those balances are?
● Accounts Payable Aging Summary ● Accounts Receivable Aging Summary ●
Balance Sheet
● Trial Balance
Answer:
Accounts Receivable Aging Summary
Question (60): Kathryn is concerned about her cash flow and wants to know how
much she has spent with each of her vendors last month.
Which report in QuickBooks Online would provide that information?
● Accounts Payable Aging ● Profit and Loss ● Balance Sheet ● Expenses by Vendor
Summary
Answer:
Expenses by Vendor Summary
Question (61): _________ is designed to support the most common workflows and
tasks to close a client's monthly books.
It consists of the following three workflow tabs:

Fill in the blanks.

1. Month-end review, Transactions, Accountant review, Final review
 2. Overview, Transaction review, Accountant reconciliation, Final review
3. Month-end review, Transaction review, Account reconciliation, Final review
4. Overview, Transactions, Accountant review, Final review
Answer:
2. Overview, Transaction review, Accountant reconciliation, Final review
Question (62): The first stage in the month-end process is reviewing transactions
and recognizing any possible issues.
What are the 2 open issues that can be viewed from the Transaction review tab?
● Reclassified transactions
Question (66): Where can you find the link to the Voided/Deleted Transactions
tool?
● Accountant Tools ● Gear icon ● + New icon ● Banking screen link in the Left
Navigation Bar
Answer: Accountant Tools
Question (67): What are 4 options you can access via Accountant Tools?
1. Reclassify transactions
2. Reconcile
3. Recurring transactions
4. Close books
5. Reports options
6. Audit log
7. My Experts
Answer:
1. Reclassify transactions
2. Reconcile
3. Recurring transactions
4. Reports options
Question (68): IRS guidelines require specific information to substantiate
deductible automobile expenses.
Which 3 items are included in the substantiation requirements?
1. Vehicle type, date placed in service, and total mileage (including business,
commuting, vacation, and personal)
2. Vehicle type, the amount of days driven, and the total mileage (including
business, commuting, vacation, and personal)
3. Vehicle type, date placed in service, and total mileage (including business,
commuting, and personal)
4. Vehicle type, the number of days driven, and the total mileage (including
business, commuting, and personal)
Answer:
1. Vehicle type, date placed in service, and total mileage (including business,
commuting, vacation, and personal)
Question (69): You have set a closing date with a password. Can your client make
changes and if so, how would you track any changes to transactions within the
closed period?
1. Yes, but only if they know the password. There is no way to track changes
2. No. Even if they know the password, they can't change transactions on or
before the closing date. Only the accountant can track changes
3. Yes, but only if they know the password. Changes are flagged in an
Exceptions to Closing Date report
4. Yes, they can change transactions even without the password. Changes are
flagged in an Exceptions to Closing Date report
Answer:
 3. Yes, but only if they know the password. Changes are flagged in an
Exceptions to Closing Date report
Question (70): Why might an Accountant user not see the Exceptions to Closing
Date report in a QuickBooks Online company?
● A closing date has not been set in the company ● The Accountant user does not
have the required permissions to view the report ● The Exceptions to Closing Date
report is not available in a Simple Start subscription ● The Audit Log is not enabled
Answer:
The Accountant user does not have the required permissions to view the report
Question (71): When using the Copy to Purchase Order feature from within an
Estimate, where do you need to turn on Use Purchase orders?
● Account and Settings > Products and Services ● Expenses > Purchase orders ●
Account and Settings > Expenses > Purchase orders ● Vendors > Purchase order
Answer: Account and Settings > Expenses > Purchase orders
Question (72): When does a QuickBooks Online user want to automatically apply a
Credit Memo transaction to a customer invoice, where must the Automatically Apply
Credits checkbox be turned on?
1. Account and Settings > Sales > Products and Services
2. Account and Settings > Expenses > Messages
3. Account and Settings > Advanced > Automation
4. Account and Settings > Advanced > Accounting
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e.g.Corporate Law, Social Psychologye.g.BLAW 2001,PSYC
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Answer: All of the above
Question (140): How do
you switch to Multi-User
Mode?
1. Choose Company > Set
Up Users and Passwords >
Set Up Users from the
2. Open the data file from
a remote location.
3. Choose Edit >
Preferences > Multi-User
from the menu.
4. Choose File > Switch to
Multi-user Mode from the
menu.
Answer: Choose File >
Switch to Multi-user Mode
from the menu.
Question (141): If you
choose to remove
transactions as of a
specific date from the
"Condense
Data" window, what does
QuickBooks do?
1. Removes all payroll
transactions that occurred
on that date. This is a
great way to fix the
mistakes a new person
made on a particular day.
2. Removes all
transactions while leaving
lists, preferences, and
service subscriptions
intact.
3. Changes the company's
start date.
4. Deletes all transactions,
as well as user passwords
and access privileges.
Answer: Removes all
transactions while leaving
lists, preferences, and
service subscriptions
intact.
Question (142): What
happens when you press
F2 in QuickBooks?
1. Nothing, because
function keys are not
designed to work with
QuickBooks.
2. QuickBooks opens the
Help.
3. QuickBooks opens the
Product Information
window which includes
version and company
file information.
4. QuickBooks closes all
windows.
Answer: QuickBooks opens
the Product Information
window which includes
version and
company file information.
Question (143): When
would you enter a journal
entry?
1. To correct errors (if you
have a strong accounting
background)
2. For year-end
adjustments
3. To enter depreciation
4. All of the above
Answer: All of the above
Question (144): If the
computer that houses your
QuickBooks data crashes,
what should you
do?
https://
www.wizxpert.com/
quickbooks-online-
certification-exam-
answers/
1. Restore a backup copy
of your company file
2. Create a backup copy of
your company file
3. Condense your
company file data
4. Export your data to
Excel
Answer: Restore a backup
copy of your company file
Question (145): When you
start a company or are
hired as a bookkeeper, it is
important to
know which edition of
QuickBooks you are using.
What are the major
QuickBooks editions?
1. QuickBooks Online,
QuickBooks Pro,
QuickBooks Premier,
QuickBooks Enterprise
Solutions
2. QuickBooks Online,
QuickBooks Basic,
QuickBooks Pro
3. QuickBooks Basic,
QuickBooks Pro
4. QuickBooks Premier,
QuickBooks Enterprise
Solutions
Answer: QuickBooks
Online, QuickBooks Pro,
QuickBooks Premier,
QuickBooks Enterprise
Solutions
https://
www.wizxpert.com/
quickbooks-online-
certification-exam-
answers/
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