HUMAN FACTOR TEST NO.
1- The most efficient artificial light source that also has poor color rendition is the:
a. incandescent bulb
b. fluorescent tube
c. mercury vapor lamp
2- Murphy's law can be applied to:
a. failure to carry out a functional check
b. written reports being unreadable
c. incorrect installation of aircraft parts
3- Human errors in aircraft maintenance
a. can be totally eliminated with proper training
b. should be minimized wherever possible.
c. are decreasing as technology improves
4- When carrying out maintenance on an aircraft you should: -
a. use the information stored in long-term memory to perform tasks as information stored is
completely reliable.
b. always refer to the aircraft maintenance manual when performing a task.
c. ask one of your co-workers how to perform the maintenance task, as they may be more
familiar than you.
5- Before working on any aircraft system containing potentially hazardous, stored up energy, you
should:-
a. disconnect and lockout the relevant primary energy sources.
b. clear the area of all personnel and place hazard warning signs around the aircraft
c. disconnect the aircraft batteries and inform all other workers that power should not be applied
whilst you are working on the system.
6- Before starting an unfamiliar maintenance procedure, you should first consult
a. an experienced engineer
b. the relevant manuals
c. your training course notes
7- Instructions in maintenance checklists
a. must be read out by one person and carried out by another person
b. should always be carried out in the same sequence
c. may be carried out in different sequences provided all steps are completed
8- Communications from the management to shop floor are:
a. non-directive
b. usually in the form of procedures
c. usually directives
9- As we get older our responses generally tend to
a. get slower
b. become faster
c. remain the same
10- In Maslow's model of basic human needs, a person who requires all needs will firstly
attempt to satisfy
a. the physiological needs for survival
b. the desire for beauty and worship
c. their need for safety
11- The most effective form of communication
a. is written
b. depends upon the circumstances
c. is verbal
12- Which of the following would be classed as formal communication within aviation maintenance?
a. A documented schedule of work assigned to an engineer
b. Detailed verbal instructions given by the Chief Engineer.
c. A detailed verbal description of a fault given by the pilot.
13- A violation in an aircraft maintenance procedure :
a) is usually carried out with the best intentions from a genuine desire to 'get the job done'
b) is always considered an act of vandalism or sabotage
c) is always carried out to satisfy some personal need often unrelated to the actual task
14- An important point in machine safety is to
a. ensure you Know how to stop a machine before you start it
b. check the oil level at the end of each operation
c. ensure feed mechanisms are engaged before starting
15- Between members of a team or organization an appraisal interview is an example of a one to one:
a. directive
b. lecture
c. discussion
16- When carrying out visual inspections, to minimize the effects of the blind spot
a. try to keep the head steady and eyes focused on one spot
b. keep eye movements short but frequent
c. move the head slowly and fully from side to side
17- Which of the following issues more related with Murphy's law?
a. Violations
b. poor aircraft design.
c. complacency.
18- Excess noise in a working environment can
a. not affect performance
b. lower resistance to other stresses
c. raise resistance to other stresses
19- A good team is one where every member has
a. an opinion
b. an input
c. a job
20- Which type of human error is easiest to correct?
a. Variable error
b. Constant error
c. Reversible error
21- Which of the following is true?
a. Noise does not affect a person's standard of work
b. Noise does affect the standard of work with certain people
c. Noise affects the standard of work proportionately with the level of the noise
22- Long shift work
a. decreases the ability to recognize defects
b. increases the ability to recognize defects
c. has no effect on the ability to recognize defects
23- During task implementation technician reads the torque values from a job card and unintentionally
transposed the number 26 to 62, this is called_________.
a. Latent error
b. Unintentional
c. Intentional
24- Long term memory capacity is usually
a. 4 - 8 years
b. 12 months
c. unlimited
25- A person with low self-esteem is
a. more likely to conform to peer pressure
b. less likely to conform to peer pressure
c. Conformity to peer pressure is not affected by level of self-esteem
26- People with color defective vision usually have difficulty differentiating between
a. blue and yellow
b. red and green
c. blue and green
27- If a tool is lost and cannot be readily found on an aircraft
a. inform the stores department to order a new item
b. make a note to keep a look out for it later
c. report the fact to a supervisor or foreman
28- Alertness and performance is reduced when the body temperature is
a. below normal
b. above normal
c. either above or below normal
29- When working with bright lights consideration should be given to
a. glare
b. shadows
c. blurred image
30- For a person with normal Circadian rhythms, the body temperature will be lowest
a. at midday
b. upon waking
c. between 4 and 6 o'clock in the morning
31- The desire of an individual to 'conform' to a group by allowing one's opinions, attitudes and
actions to be affected by prevailing conditions is known as
a. culture issues
b. esteem needs
c. peer pressure
32- The symptoms of stress are
a. indications of improved work performance
b. violence, sickness, absence from work, drug and alcohol abuse
c. irritability, forgetfulness, sickness, absence from work, drug and alcohol abuse
33- The symptoms of de-motivation are very similar to the symptoms of
a. stress
b. tiredness
c. mental illness
34- Cycles of sleep repeat
a. approximately each 4 hours
b. approximately each 90 minutes
c. approximately 20 minutes
35- Large amounts of caffeine can
a. cause anxiety, headaches and stress
b. improve alertness and increase awareness
c. reduce anxiety and stress
36- What range of sound is usually impaired يتلفfirst with the onset of presbycusis
a. high pitch sound
b. mid range sound
c. low pitch sound
37- The best type of handover is
a. the use of handover logs and a brief by the shift supervisor
b. when each individual gets a personal handover of the job
c. when written instructions are given by the engineer finishing his shift to the engineer just
beginning a shift.
38- The impact of human factors and human error is most important to.
a. Hangar and Line technician
b. managers and team leaders
c. equally important to technician , engineers, planners and managers.
39- The eyesight of an engineer is the responsibility of
a. the optician
b. the engineer
c. the Quality Manager
40- On a task that is complex, an engineer uses his own procedures due to pressure. This is legally
termed
a. violation
b. initiative
c. modification
41- Hypermetropia is the medical name for
a. long sightedness
b. short sightedness
c. deafness
42- The "working memory" is
a. ultra short term memory
b. short term memory
c. long term memory
43- The most effective form of communication is
a. written communication
b. explicit communication
c. verbal communication
44- FOD is defined as
a. first opportunity decision
b. foreign object damage
c. fiber optic display
45- The memory can be aided by
a. memory checking
b. mind logging
c. a checklist
46- Visual inspection by an 'experienced' maintenance engineer is
a. knowledge and rule base behavior
b. skill and knowledge based behavior
c. skill and rule based behavior
47- Motivation is
a. the thing that drives someone to do something
b. a reward or punishment designed to reduce errors
c. a reward or punishment designed to increase work rate
48- If a maintenance engineer has a cold or flu he should
a. only absent himself from duty if his work contract includes sickness pay
b. only absent himself from duty if there are no staff shortages at his workplace or within his
work team
c. absent himself from duty until fully recovered, regardless of other factors
49- The suction area around a typical medium size twin jet gas turbine engine intake when the aircraft
is at ground idle is at a radius of
a. 15 feet
b. 12 feet
c. 9 feet
50- Grease and oils used in aircraft systems must not be allowed to come into contact with
a. oxygen
b. nitrogen
c. carbon dioxide
Model Answer
1 C 11 A 21 B 31 C 41 A
2 C 12 A 22 A 32 C 42 B
3 C 13 A 23 B 33 A 43 C
4 B 14 A 24 C 34 B 44 B
5 B 15 C 25 A 35 A 45 C
6 A 16 B 26 B 36 A 46 A
7 B 17 C 27 C 37 A 47 A
8 C 18 B 28 A 38 C 48 C
9 A 19 B 29 A 39 B 49 C
10 A 20 B 30 C 40 A 50 A
