PART 1.

THEORY QUESTIONS (50 points)

I. Fill in the blank with an appropriate word or phrase. (20 points)
1. Low-context cultures tend to be linear, analytical, and action oriented. (1 word)
2. High-context/collectivist people emphasize membership in organizations, groups,
and teams; they encourage acceptance of group values, duties, and decisions. (1 word)
3. In its simplest form, communication may be defined as the transformation of
information and meaning from a sender to a receiver. (1 word)
4. The first phase of the writing process prepares you to write. It involves analyzing
the audience and your purpose for writing. (1 word)
5. The primary purposes for sending business messages are typically to inform and
persuade. A secondary purpose is to promote goodwill (1 word)
6. Researchers argued that you phrasing does a better job of subconsciously grabbing
attention and transferring ownership to the receiver. (2 words)
7. Generally, you can avoid gender biased language by choosing alternate language
for words involving man or woman, by using plural nouns and pronouns. (2 words)
8. Proofread: Check carefully for errors in spelling, grammar, punctuation, and
format.......... (1 word)
9. __________ __________ come from reading what others have experienced or
observed and written about. (2 words)
10. Direct? is a communication strategy that involves presenting the main idea or key
information at the beginning of a message, document, or presentation, followed by
detailed explanations and supporting details. (1 word)
II. Choose the best answer a, b, c or d. (30 points)
11. Which of the following is considered a common sentence fault that can lead to a
loss of credibility in business communication?
a) Overuse of complex vocabulary
b) Excessive repetition of ideas
c) Fragments, run-on sentences, and comma-splice sentences
d) Lack of punctuation
12. Which technology-driven trend has significantly altered communication patterns?
a) The rise of traditional media outlets
b) The increasing popularity of print newspapers
c) The resurgence of face-to-face interactions
d) The integration of social media platforms like Facebook and Twitter
13. What impact does the intertwining of virtual and real-life connectedness have on
societal behavior?
a) A decrease in reliance on electronic devices
b) Clear boundaries between online and offline interactions
c) Blurring of distinctions between online and offline realms
d) Decreased engagement in social media platforms
14. What argument does one email proponent present regarding the superiority of e-
mail over other communication platforms?
a) E-mail is less secure than social media, messaging, and collaboration platforms.
b) Workplace applications like Slack are likely to replace e-mail in the near future.
c) E-mail offers the least sophisticated social network experience.
d) E-mail is technologically superior, offers greater privacy, and can be transformed
into a sophisticated social network.
15. What percentage of business people now first open their e-mail on mobile
devices?
a) 65 percent
b) 75 percent
c) 85 percent
d) 95 percent
16. What cautionary advice is given regarding the content of e-mail messages?
a) Employees should avoid accessing personal e-mail accounts on company network
b) Writers should be careful not to include confidential information in e-mail
c) Employees should set up their company’s e-mail on their smartphones to protect
their personal data.
d) Writers should post everything they want to share on their office door instead of
sending emails.
17 . What distinguishes professional e-mail from casual messages?
a) Professional e-mail involves all three stages of the writing process.
b) Casual messages are usually shorter in length
c) Professional e-mail are typically written in a more informal tone
d) Casual messages often include more emojis and slang.
18 Justification/Recommendation Reports are typically written for what purpose?
a) To demonstrate opposition to a decision.
b) To defend and explain a specific decision or proposal
c) To present unsubstantiated personal opinions.
d) To describe the process of completing a task
15 . Which of the following is NOT a component of Justification/Recommendation
Reports?
a) Facts
b) Problem
c) Discussion
d) Solution
20. Which part of a report typically addresses the reasons or logical basis behind a
decision
a) Recommendations
b) Facts
c) Problem
d) Justification
21. Which is not an example of Justification/Recommendation Reports?
a) Report on purchasing new equipment for the company.
b) Report on the results of a survey.
c) Report on changing work procedures within a department.
d) Report on projected employee salary increases.
22. What is the goal of writing Justification/Recommendation Reports?
a) To provide information and reasons to support a specific decision or proposal.

b) To persuade and guide readers to agree with personal opinions.

c) To express criticism of organizational decisions
d) To create a forum for discussing issues within the organization.
23. Which type of report typically describes periodic, recurring activities or
situational, non recurring events?
a) Analytical reports
b) Information reports
c) Persuasive reports
d) Technical reports

24. What can effective report writing potentially lead to within a business
organization?
a) Decreased visibility
b) Decreased advancement opportunities
c) Increased visibility and advancement
d) Increased workload
25. Which of the following characteristics typically describes the writing style of
informational reports for entry-level or middle-management employees?
a) Formal and technical
b) Conversational and informal
c) Abstract and ambiguous
d) Complex and detailed
26. What is the primary characteristic of the audience for informational reports?
a) They are skeptical and critical.
b) They are neutral or receptive.
c) They require persuasion.
d) They demand detailed analysis.
27. Which of the following is NOT a common purpose of progress reports?
a) Notifying customers about the progress of their projects
b) Informing management of the status of activities
c) Updating stakeholders on financial projections
d) Tracking the headway of ongoing projects
28. Which of the following is typically included in meeting minutes?
a) Identification of attendees and absentees.
b) A detailed summary of all discussions held during the meeting.
c) Personal opinions and interpretations of the recorder.
d) Comprehensive analysis of future business plans.
29. What is the purpose of stating whether the previous minutes were approved or
revised in meeting minutes?
a) To highlight the achievements of the group.
b) To ensure transparency and accuracy in recording meeting proceedings.
c) To showcase the recorder's understanding of the topics discussed.
d) To provide a platform for personal comments from attendees.
30. What information should be included when recording motions during a meeting?
a) Only the outcomes of the motions.
b) The names of attendees who proposed the motions.
c) Precise wording of motions, votes, and actions taken.
d) Personal interpretations of the motions by the recorder.