FORM-BTRC: CC1

Bangladesh Telecommunication Regulatory Commission

IEB Bhaban (5th, 6th & 7th Floor), Ramna, Dhaka-1000.
APPLICATION FOR
LICENSE OF CALL CENTER / HOSTED CALL CENTER (HCC) / HOSTED CALL CENTER
SERVICE PROVIDER (HCCSP)

A. APPLICANT PROFILE 7

1. Name of Applicant
Registered Office Address

Telephone & Mobile

Fax
E-mail Website
2. Name of Authorized
Signatory and Contact Person

Full Address for

Communication

Telephone & Mobile

Fax
E-mail Website
3. Present Business Activities
of the
Applicant/Company/Group
Company

B. PRESENT PROPOSAL (Please submit separate sheet for each centre) 7

Type of Center:

□ Call Center □ Hosted Call Center □ HCCSP □ Domestic □ International

1. Address of the Location of
Proposed Call Centre/Hosted
Call Center/ HCCSP

2. No. of Seats
3. Client’s Details

(Name, Address, Telephone,

FAX, Email, Web & nature of
Business)
4. Type of Activities being
Outsourced to the Company by
the Client
5. Proposed no. of Employees
(Local and Expatriate)

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6. Bandwidth connectivity details from the proposed Call Center/HCCSP to the PoPs at the Foreign end Locations.
(Not applicable for Hosted Call Center)

(Point of presence (PoPs) are the client locations at the foreign end where the telecom traffic of the client is collected
for the Bangladesh end.
(ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)
Proposed International Call
Centre/HCCSP Address Address of the foreign end Bandwidth Proposed Bandwidth
details PoP (Kbps/Mbps/E1s,etc) and Provider
(Bangladesh end Address) connectivity details
same as B1 above

IPLC:
Backup:
(SAT/VSAT)

7. Whether the proposed Center will be inter-connected to any other Center/DRC Site? If yes, give connectivity
details, Addresses etc.
(ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY)
Proposed International call Connectivity Existing New Bandwidth Total Bandwidth
centre address details requested to the other bandwidth, if connectivity/
call centre/DRC site any additional
(Same as B1) of the company connectivity
(Address of the requested
location)

NOTE:
-If the required information against items B(3,4,5,6&7) cannot be given now, these have to be provided before
starting of service in the same application form as an update of present application.

-Applicant must ensure that no column in the application is left blank. Please mention ‘Not Applicable’ or ‘Nil’ if so.

-Please tick [√] the Appropriate Box.

-Applications with incomplete / unclear proposal may be rejected without any notice.

C. EXISTING CALL CENTERS (IF APPLICABLE):

1. Addresses of all the existing Centers, if any, under other license(s)

Adress of the Center

Nature of Center □ Call Center

□ Domestic □ International □ Host Call Center
□ HCCSP

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Name of the ‘Hosted Call Center Service

Provider’, if Applicable
License No & date of License
Starting Date of Service
No. of Agents/ Seats as on Date
Bandwidth
Name of the Clients
Type of Activity

(If there are more Centers, please attach extra sheets)

2. Existing International Bandwidth connectivity detail, if any:

Call Center / HCCSP Address of the foreign end Existing Bandwidth Bandwidth Provider
Center address in PoP (Kbps/Mbps)
Bangladesh

IPLC

Backup

3. Total Number of Persons Employed by the Company

in their Call Centers: (Local and Foreign Personnel are to
be shown separately)

4. Combined Turnover of Call Year Turnover (In Taka)

Centers of the Company during last
2 Financial Years, as Applicable

D. DOCUMENTS TO BE ENCLOSED:

Following documents are to be duly certified and to be attached with the application form:

Serial Items Attached Not Remarks

Attached
1. Valid Trade License
2. Up to date Income Tax Clearance Certificate (if applicable)
and TIN Certificate
3. Copy of Existing Call Center/HCC/HCCSP License(s) issued
by the Commission
4. Memorandum & Articles of Association and Certificate of
Incorporation duly Notarized if Applicable
5. Copy of any other operator licenses issued by the
Commission
6. License Fee of Tk. 5,000.00 in favor of “Bangladesh
Telecommunication Regulatory Commission”
DD/PO No.--------------------------- Date -------------------------
Bank----------------------------------

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7. Authorization to the Authorized Signatory

(Resolution of The Board of Directors/Power of Attorney
duly notarized )
8. List of Present Directors of the Company with Name,
Address and Signatures of the Directors
9. Present share-holding position of the Company
10. Copy of Agreement with Foreign Partners/Investors duly
Notarized if Applicable
11. Network diagram duly signed. Diagram is required just to
clarify the network connectivity as given in the application
and in no case it shall be treated as an approval for setting up
the network.
12 Business proposal on Call Centre/Hosted Call Center/Hosted
Call Center Service Provider with cost analysis report.

In case any of the above documents is not enclosed, please give reasons.

C. DECLARATION 7

1. Has any Application for License of Call Center/HCC/HCCSP been rejected before? □ Yes □ No
(if yes, please give date of application and reasons for rejection)

2. Has any License issued previously to the Applicant/any Share Holder/Partner been cancelled?

□ Yes □ No (if yes, please give details)

3. Do the Applicant/any Share Holder/Partner hold any other Operator Licenses from the Commission?

□ Yes □ No (if yes, please give details)

4. I/We hereby certify that I/We have carefully read the guidelines/terms and conditions, for the license and
I/We undertake to comply with the terms and conditions therein. (Terms and Conditions of License
Guidelines for Call Center/HCC/HCCSP are available at www.btrc.gov.bd.

5. I/We hereby certify that I/We have carefully read the section 36 of Bangladesh Telecommunication Act,
2001 and I/We are not disqualified from obtaining the license.

6. I/We understand that this application if found incomplete in any respect and /or if found with conditional
compliance shall be summarily rejected.

7. I/We understand that if at any time any information furnished for obtaining the license is found incorrect
then the license if granted on the basis of such application shall deemed to be cancelled and shall be liable
for action as per Bangladesh Telecommunication Act, 2001.

Date: Signature and name of the

Place: Applicant/Authorized
Signatory with seal

Note: The completed application form is to be submitted to:

Director, Legal and Licensing,

Bangladesh Telecommunication Regulatory Commission (BTRC)
IEB Bhaban (5th, 6th & 7th Floor), Ramna, Dhaka-1000.

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