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Standard 2 - Your Personal Development Ankit

The Care Certificate is an essential component of the induction for new health and social care workers, focusing on personal development through a structured Personal Development Plan (PDP). It emphasizes the importance of setting SMART objectives, receiving supervision and feedback, and engaging in continuous learning to enhance skills and competencies. The certificate comprises 15 standards that ensure workers can provide quality care and support, with ongoing development encouraged throughout their careers.

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0% found this document useful (0 votes)
1 views22 pages

Standard 2 - Your Personal Development Ankit

The Care Certificate is an essential component of the induction for new health and social care workers, focusing on personal development through a structured Personal Development Plan (PDP). It emphasizes the importance of setting SMART objectives, receiving supervision and feedback, and engaging in continuous learning to enhance skills and competencies. The certificate comprises 15 standards that ensure workers can provide quality care and support, with ongoing development encouraged throughout their careers.

Uploaded by

97gr9st4hj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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The CARE CERTIFICATE

Your personal
development
What you need to know

THE CARE CERTIFICATE WORKBOOK


2
Standard
Developing
Personal development
a personal happens throughout your
development life. At work, it starts with
plan (PDP) agreeing your aims and
objectives and thinking about your
strengths and development needs.
You then set goals so that you can
meet your objectives and make the
most of your talent.
A personal development plan (PDP) is an action plan that helps you get organised,
identifies learning and development needs to help you do your job better or help in your
career, and then tracks progress.

For those new to health and social care, the Care Certificate is the beginning of your
learning and will usually form part of your induction. All good employers will want to
develop their workers further over time. A development plan to achieve this might be
agreed during your induction period or during a review at a later point.

As a first step, you will agree with your employer how you are going to complete the
Care Certificate, including how long it (and any other induction training) will take. Then,
as you continue to work in health and social care, it will be important that you develop
your skills and abilities. This may involve further training, specialist courses and
qualifications. Your employer will know what they expect from you and will help you set
targets and find the learning you need, and so will create your PDP with you. The
majority of PDPs cover a 12-month period, and should therefore be updated and
renewed each year.

The most important person involved in your PDP is you; however, your manager, other
workers and the people you provide care and support for will all play a part.

In order to agree your PDP you need to ask yourself questions such as:
 What do I want to achieve?
 What are the standards, skills and knowledge needed by my
current role and do I have any gaps?
 What are the learning and development opportunities in my current role?
 What are my ambitions and goals?
 Am I making the right choices to get me there?

THE CARE CERTIFICATE WORKBOOK STANDARD 2


2
Supervision and appraisal

When you are carrying out your work activities, you will be supervised by a more senior
member of staff. ‘Supervision’ has two meanings in social care and health work:
 ‘working under supervision’ means that you are working within the sight of a
more experienced worker, not necessarily your manager, who is overseeing your
work
 ‘supervision sessions’ are pre-arranged meetings between you and your manager or
supervisor in order to discuss your performance and development.

Supervision sessions are a regular opportunity to talk through any part of your work, your
role or about the individuals you provide care and support for. Your supervision might take
place one-to-one with your manager or in a group or team meeting. Sessions take place at
a time and frequency agreed with your manager and notes should be kept.

Regular supervisions are important to any job so concerns can be addressed,


progress checked and additional support arranged. Whether your work is in one
location or within the community, your employer should ensure that you have regular
supervision opportunities.

An appraisal is a one-to-one meeting, usually once a year, between you and your
manager which reviews how well you are working and making progress. At this meeting
your manager will support you to plan your next steps and update your PDP.

Agreeing your objectives


Your objectives are the things that you want to achieve. Objectives are easiest to agree
if you keep them ‘SMART’, which stands for specific, measurable, achievable, relevant
and time-based.

Once you have set clear SMART objectives, it is time to break them down into
manageable action points and record this information in your PDP.

S Specific

M Measurable
You should follow these steps:
A Achievable
Step 1. Agree objectives
R Relevant Example: Be able to write and review care plans with
the individuals who receive care and support in my
T Time-based workplace.

Step 2. Plan activities and timescales to meet the objectives


Example:
 read the instructions and look at the process for care planning in my workplace.
 discuss these and ask questions of an identified more experienced worker.
 work with my manager to choose three people with care plans and get
their permission to discuss those care plans with them.
 arrange with my manager how and when I am going to report back and discuss
any questions or learning points.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


3
Plan the timescale: for example, one of the four activities listed will be achieved each
week, so this will take four weeks (say which four weeks this will be).

Step 3. I do the agreed activities within the planned timescale.

Step 4. Outcome.
Discuss with my manager the three care plans examined and the comments of the people
who are supported by them. Possibly update those plans (with my manager), and review
what I have learned from the process.

Developing your knowledge, skills and understanding

Core skills
Whatever your health or social care workplace, it is important that you have the right level
of literacy, numeracy and communication skills.

 You may need to read and contribute to care plans, record data clearly and
legibly, fill out forms, write emails or take notes.
 You need to be able to read and understand instructions about your ways of working.
 You might be involved in supporting an individual to monitor their weight, for
example, and keep a record of weight loss and then calculate overall
progress.
 You might take and record an individual’s temperature or blood pressure at
regular intervals and report on any concerns.
 You might need to know the difference between a variety of different measures,
such as gram and milligram, and be able to calculate simple conversions.

Good communication skills are one of the Care Certificate Standards. When working in
health or social care an exchange of information will develop your understanding of an
individual’s needs. If the information is inaccurate or misleading, mistakes can be
made which can result in care that is not person-centred.

The internet has a number of websites where you can check your literacy, numeracy
and communication skills and get help to develop them further if needed. Non-web-
based materials and face-to-face learning opportunities can also be found. You might
be expected to have skills at a specific level in your role and be provided with support
to
improve your skills. Ask your manager if there are any particular opportunities, resources
or support available.

Learning and development

Your employer may provide internal training that is designed to help you with your learning
and development. You should ask your manager or colleagues about this. Finding
THE CARE CERTIFICATE WORKBOOK STANDARD 2
4
information outside your organisation can also help you gain knowledge and skills.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


5
The Care Quality Commission (CQC), your trades union or staff association (if you have
one), the Social Care Institute for Excellence, or other workers and networks provide a
wealth of guidance and information. Sector bodies Skills for Care or Skills for Health,
or the National Skills Academy for Health, are all good sources of information about
qualifications, courses and apprenticeships that are suitable for your role.

www.cqc.org.uk/
www.scie.org.uk/
www.skillsforcare.org.uk
www.skillsforhealth.org.uk/
www.nsahealth.org.uk/
https://www.gov.uk/apprenticeships-guide

Everyone learns in different ways and there are lots of opportunities today to mix and
match (to ‘blend’) different methods and opportunities to suit you and how you like to
learn. Depending on your role, there are many formal and informal activities that you can
carry out as part of a blended approach to learning. Resources for learning may be
reading materials, TV or video clips, or research on the internet or even applications
(apps) on your phone. These all develop your knowledge and understanding. Learning
also takes place through social media forums such as Twitter and other social media.
These are live and can develop your awareness of others’ approaches, but always check
with the ways of working in your workplace if you are unsure about anything you have
learned - and never break the confidentiality of anyone at your workplace.

Structured learning will include work shadowing, where you work alongside a more
experienced worker, or undertaking e-learning (that is, computer-based learning). Formal
learning, courses and qualifications, can improve your knowledge and skills and confirm
your competence to do your job.

Active learning involves you in reading, writing, describing, discussing, listening and
reflecting on presented information. It gives you the opportunity to explore new areas and
gives you fresh ideas. Discussing ideas with others will give you greater self-confidence
in your work as you gain deeper knowledge and understanding. This will enable you to
put the theory into practice and improve your overall work.

Reflection is a learning tool which uses past experiences to help you develop your skills
and gain greater understanding of your abilities. It involves thinking about your actions
and how you relate to the people who receive care and support as well as your work
colleagues. You look back on a situation or activity and consider the way it has been
done,
thinking about what you could do differently. It helps you think about how good your work is
and the improvements that you want to make.

Speak to you manager and other colleagues about their recommendations for further
learning.

Receiving feedback
You need helpful feedback when joining a new workplace and learning new skills. As
you progress through the Care Certificate and your induction, you should receive
regular feedback from your manager or assessor. This should help you to develop your
skills, provide clarity and give you the ability to meet the standards required.
THE CARE CERTIFICATE WORKBOOK STANDARD 2
6
.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


7
Not receiving any feedback can lead to a false assessment of your own abilities. Health
and social care work involves using knowledge, skills and understanding together
to manage complicated and stressful situations in a caring and compassionate way.
Constructive feedback is one way of helping you develop your confidence and your ability
to solve problems. It is an essential part of learning and development which helps you
develop awareness of your strengths as well as areas for improvement.

Feedback can be formal or informal:

Formal Informal

Formal feedback would usually be Informal feedback happens in


given in writing. This might be day-to-day discussion with
part of an assessment or work colleagues, managers or
appraisal the
or on a comments sheet. Formal individuals that you provide care and
feedback is also given verbally in support for.
supervision sessions, but is then
written down in the notes of the
session.

You should be given feedback as soon after the event as possible. The most helpful
feedback is always given positively and is constructive. This means it should be based
on the facts and describe what you could do differently or what you did well. It should
concentrate on how to change rather than on personal factors like confidence or
intelligence.

The Care Certificate

The Care Certificate is a key part of the induction an employer has to provide. It is
expected that it be completed and assessed before new health or social care workers
are allowed to work without direct supervision. It sets out specific values, abilities and
behaviour that ensure that the new health or social care worker is able to provide good
quality care with compassion. It comprises 15 different standards, ranging from your
own role and development to values like equality, diversity and dignity, to health and
safety and infection prevention. You need to be overseen for each of the standards until
your assessor is confident that you are meeting them all and can work without direct
supervision. The 15 standards can be found here:

www.skillsforhealth.org.uk/projects/item/24-care-certificate
www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate.aspx

THE CARE CERTIFICATE WORKBOOK STANDARD 2


8
The Care Certificate workbooks and activities cover the knowledge content, though your
employer may choose to provide more detailed information about each part. Whether
you are using these training materials, or others your employer has arranged, it is
important that you are given the time to learn during your induction. Your employer will
want to regularly check progress, review your learning and feedback.

The combination of the knowledge content, practical training and workplace assessment
should enable you to develop the essential skills to undertake your role. Some workers
undertaking the Care Certificate will require more support than others. Your manager
should be able to identify this as part of supervision, but always let them know if you need
more support.

Continuing your learning

As a health or social care worker, it is important to carry out further training and
qualifications. Continuing professional development, (CPD), is a record of your learning,
development and achievement. It will usually be in a folder which keeps records of your
progress beyond your initial training. The PDP will help you to focus on areas for learning
and development. Continual learning is needed by all workers, especially in health and
social care as changes happen regularly. For example, legislation may change, ways of
working may be developed and ways to complete documentation may be improved. Your
CPD file will become valuable evidence of what you have done to develop your knowledge
and skills.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


9
The CARE CERTIFICATE

Your personal
development
What do you know now?

THE CARE CERTIFICATE WORKBOOK


2
Standard
Activity 2.1a

There are a range of different Your personal


sources of support available
to you that will help you to Development
progress your learning and
development in your role.
Complete the diagram below
to identify some of the Identify - point out, highlight or note
sources of support that you down the main answers or examples
could use or access. that relate to the subject.

• My manager or supervisor

• Colleagues and mentors at work

• Formal training and courses

• Trade unions or staff


• Online resources like associations
Skills for Care, Skills for
Health, SCIE Sources of
support for my
learning and
• Appraisals and development
supervision sessions include... • Reading materials, TV
or video clips

• Social media forums (e.g. Twitter – • Feedback from the people I support
for professional learning)

• Trade unions or staff associations

THE CARE CERTIFICATE WORKBOOK STANDARD 2


9
Activity 2.1b
Creating a personal development
plan (PDP) is a step-by-step
Describe - to describe means to create a
process and will involve you picture with words but not simply writing a
working with different people. Fill list of bullet points.
in the boxes below to describe the
process for agreeing a personal
development plan and for each Identify - point out, highlight or note
step identify who will be involved down the main answers or examples
in the process. that relate to the subject.

Step
Step1:1: Step
Step2:2: Step
Step3:3:

Agree objectives – Plan activities and Carry out the plan –


identify what I want to timescales – break down complete the agreed
achieve and discuss with objectives into actions actions and review
my manager. with realistic deadlines. outcomes.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


10
 Me, my  Me, my
Me, my
manager/supervisor manager/supervisor, manager/supervisor,
possibly a mentor or possibly the people I
experienced worker provide care for

THE CARE CERTIFICATE WORKBOOK STANDARD 2


11
Activity 2.1c

Learning is a process that


involves us throughout our lives
and not just at school. There are
many different ways in which
we can learn, for example using
feedback from others is a great
way to learn and help us to
develop and improve the way we
work. Explain - to explain something you
will need to provide a clear account
Complete the sentence below to of your understanding including
explain why feedback from others is details like why and how.
so important for our learning process.

Try and use as many


of the following words
as possible in your
explanation:
• Constructive
• Competence
• Confidence
Feedback from others is important in helping me to develop/improve • Knowledge
because it gives me constructive guidance on how to enhance my • Improvement
competence. It helps build my confidence, increases my knowledge,
and supports my learning from others. Feedback helps identify areas
for improvement and strengths, so I can work more effectively and
provide better care.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


12
• Learning from others

THE CARE CERTIFICATE WORKBOOK STANDARD 2


13
Activity 2.2a

Literacy, numeracy and communication skills are


necessary for you to carry out the requirements
of your role. Often the skills that you need to use Describe - to describe
will be very specific to your responsibilities and means to create a
the service that you work in. Fill in the boxes picture with words but
below to describe how you will use your literacy, not simply writing a list
numeracy and communication skills in practice. of bullet points.

I will need to use my literacy skills when I...

I will need to use my literacy skills when I read and write care plans, fill in reports or
forms, write emails or messages, and understand policies and procedures.

I will need to use my numeracy skills when I...

I will need to use my numeracy skills when I monitor and record vital signs like weight or
temperature, calculate measurements for medication (e.g. mg vs g), and analyse data
over time (e.g. weight loss or blood pressure trends).

I will need to use my communication skills when I...

I will need to use my communication skills when I interact with individuals I support,
share information with colleagues, attend team meetings, and listen to concerns or
preferences of those in my care.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


14
Activity 2.2b

Your current levels of


competence in literacy,
numeracy and communication
are likely
to be very specific to you as Explain - to explain something you
an individual. Explain how will need to provide a clear account
you would check your current of your understanding including
levels of literacy, numeracy and details like why and how.
communication skills.

I would check my current levels of literacy, numeracy, and communication by using self-
assessment tools online, speaking with my manager or supervisor, reviewing feedback from
others, and observing my own performance. My employer may also arrange formal assessments
or training needs analysis.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


15
Activity 2.2c,
2.2d and 2.2e

Complete the table below to


describe how the different
development activities
have helped to improve Describe - to Todescribe
describemeans
meanstotocreate
create
your knowledge, skills and a picture with words but not simply
understanding. writing aa list
list of
of bullet
bullet points.
points.

Provide a How has it How has it


How has it helped
Development description of helped to helped to
to improve your
activity the development improve your improve your
understanding?
activity knowledge? skills?

1. A learning
1. A learning Gave me updated Showed me how to Helped me
activity that
activity (e.g. e- information on correctly apply PPEunderstand the
you have infection prevention and hygiene importance of
learning on
undertaken infection control) methods routines preventing infections
recently in care settings

2. Reflecting Reflecting on a Made me think Helped me adapt Increased


on a situation situation about what I could and adjust my awareness of my
do better in similar approach in future strengths and areas
situations to improve

THE CARE CERTIFICATE WORKBOOK STANDARD 2


16
3. Feedback Feedback from Highlighted areas Helped me refine Gave me insight into
from others others where I lacked my care techniques how my actions
information affect others

THE CARE CERTIFICATE WORKBOOK STANDARD 2


17
Activity 2.2g

Part i)
For each of the learning
opportunities below,
decide whether each is an
example of a formal learning
opportunity or an informal
one. (Tick your option).

Formal or informal
learning opportunity?
Annual Appraisal with your manager FORMAL
E-learning courses FORMAL
Watching a documentary INFORMAL
Undertaking a training course FORMAL
Breaktime discussion with colleagues INFORMAL
Reading a magazine or journal INFORMAL

THE CARE CERTIFICATE WORKBOOK STANDARD 2


18
Activity 2.2g

Part ii)
Select 3 learning opportunities that
are available to you, you could select
ones from the list above or ones that
are specific to you. For each learning
opportunity, list how it will help you to
improve the way you work. List- this term means to identify
the main points which can be
written as bullet points.

Learning opportunity How will it help you improve the way you work?

Helps me provide better person-centered care for


1. E-learning course on dementia individuals with dementia
awareness

2. • Feedback from supervision Helps me understand how to improve and grow in my


role

Learn new tips or techniques they use in similar


3. Breaktime discussion with situations
colleagues

THE CARE CERTIFICATE WORKBOOK STANDARD 2


19
Activity 2.2i

Continuing professional
development (CPD) is
essential for work in the
health and social care Explain - to explain something you
sectors. Explain why CPD will need to provide a clear account
is important for your own of your understanding including
and others’ development. details like why and how.

CPD is important because it helps me stay up to date with changes in legislation, best practices,
and new skills. It ensures that I remain competent and confident in my role. It also benefits others
by improving the quality of care I provide. CPD helps me progress in my career and meet
professional standards in health and social care.

THE CARE CERTIFICATE WORKBOOK STANDARD 2


20

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