5/25/2024

Question Solving

MCQ_Past Questions
Internal & External Communication
Foundation Level
ICSB

1. The words “cognizant” and “aware” mean the

same thing. Using “cognizant” instead of “aware”
is an example of ____________.

A. Simple word
B. Jargon
C. Complex word
D. Frequently misused word

Ans.: C

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2. In writing business letter one has to be __

A. Dull
B. Conventional
C. Friendly
D. Formal

Ans.: D

3. As a new manager, one of the first things

you should do is__

A. Get to know each of your direct reports personally

B. Learn to delegate
C. Bring employees into your office for an one-to-one
meetings
D. Build relationship with top level management.

Ans.: B

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4. A meeting without an agenda is like a ship

without a destination.” This means that the
meeting __

A. Has no goal
B. Lacks leadership
C. Is inconclusive
D. Is disorganized

Ans.: A

5. A memo is known as an inter office memo

because___

A. It is used to communicate with peers

B. It is used to communicate with superiors
C. It is used to communicate with subordinates
D. It is used to communicate with peers between all levels of the
organization

Ans.: D

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6. Board Meeting is required to be held, at least---

A. Two in every quarter

B. Four at any time throughout the year
C. Four in every year but one in every quarter
D. As fixed by the Articles of Association/Board of Directors

Ans.: C

7. The resume should be written before the job application

letter because---

A. The resume is seen first

B. The resume helps to decide what to highlight in the letter
C. The resume is more important than the letter
D. Most employers do not read application letter

Ans.: B

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8. The participants of a board meeting are

called ___.

A. Owners
B. Shareholders
C. Member
D. Directors

Ans.: D

8. A Press Release is better known today as_______.

A. Public Relations
B. Publicity
C. News Release
D. Advertising

Ans.: C

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9. Which of the following is an example of an

internal document?

A. Quotation
B. Job Description
C. Claims Adjustment
D. Advertisement

Ans.: B

10. People who build successful careers are:

A. Those who arrive for appointment on time

B. Those who are adept at multitasking
C. Those who communicate well with customers and
colleagues
D. Those who are adapt to change

Ans.: D

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11. Writing style can be improved by--

A. Slang
B. Jargon
C. Simple words
D. Metaphors

Ans.: C

12. During an interview, your salary expectation should be--

A. Very high
B. Modest
C. Realistic
D. Unrealistic

Ans.: C

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13. Our business letter is drafted in two style,

mainly,

A. Blocked and Halved blocked

B. Blocked and Semi-blocked
C. Blocked and Simplified
D. Semi-blocked and Halved

Ans.: B

14. When teaching someone a skill :

A. Accomplish the training off-site

B. Reward their efforts
C. Use a variety of teaching tools
D. None

Ans.: C

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15. _____is a communication which contains the

decision of the higher authority of the
organization.

A. Memorandum
B. Resolution
C. Letter
D. Minutes

Ans.: B

16. What is the British spelling of the word “Labor”:

A. Labour
B. Labuor
C. Labur
D. Laboure

Ans.: A

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17. Which one of the following is not a compulsory part

of a business letter?__

A. Salutation
B. Close
C. Attention line
D. Body

Ans.: C

18. Reports prepared at regular time interval-daily, weekly,

monthly or annual are called--

A. Formal reports
B. Progress reports
C. Periodic Reports
D. Confidential reports

Ans.: C

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19. A business letter serves as a record

for__________ reference.

A. Past
B. Future
C. Present
D. Both, present & future

Ans.: D

20. In a sentence, the verb agrees in number and person

with its ____________

A. Object
B. Adverb
C. Subject
D. Preposition

Ans.: C

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21. Which of the following is characteristic of

a chronological resume?

A. Appropriate when education and experience are

unrelated to the job applied for
B. Appropriate for experienced candidates
C. Mentions most recent job or qualification first
D. Mentions most recent job or qualification last

Ans.: C

22. Body of a letter is divided into___________parts?

A. one
B. three
C. two
D. four

Ans.: B

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23. The official record of the proceeding of a

meeting is known as__________

A. Agenda
B. Extracts of the Minutes
C. Minutes
D. Resolutions

Ans.: C

24. Which one of the following states “to stop,

cease or discontinue from something”_____.

A. Quite
B. Quiet
C. Quit
D. None

Ans.: C

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25. Which of the following aims at gathering

specific information?

A. Letter of claim
B. Letter request
C. Letter of inquiry
D. Letter of information

Ans.: C

26. Where can we apply seven C’S?

A. To Nonverbal communication
B. To Oral communication
C. To Written communication
D. To Written & Oral communication

Ans.: D

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27. Which of the following is the primary vehicle for

communication within an organization?

A. Letter
B. Report
C. Proposal
D. Memorandum

Ans.: D

28. Which of the following words means

seriatim?

A. Serial No.
B. One after another
C. Point by point
D. Serious issue

Ans.: B

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29. Some of the following are principles of

business letter writing, except________

A. Consideration
B. Precision
C. Directness
D. Ambiguity

Ans.: D

30. List of items to be discussed and decided in a

meeting is called as_________

A. Resolution
B. Minutes
C. Working paper
D. Agenda

Ans.: D

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31. ______is the process of arriving at

agreement through consultation?

A. Meaning
B. Consensus
C. Vertical channel
D. Bargaining

Ans.: B

32. Which of the following words means to refer to?

A. Site
B. Cite
C. Sight
D. Sit

Ans.: B

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33. The purpose of public relation is__________

A. To sell the Company’s product

B. To communicate with shareholders
C. To project a favorable image of the Company among public
D. To communicate during a crisis

Ans.: C

33. ______ is a summary of your educational and

academic backgrounds as well as teaching and research
experience, publications, presentations, awards, honors
and affiliations.

A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs

Ans.: A

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35. What……………can you give to a new employee?

A. Advices
B. Advise
C. Advice
D. Advisory

Ans.: C

36. What is the last thing you need to do before you get
ready to distribute your document?

A. Layout designing
B. Revising
C. Proofreading
D. Distribution

Ans.: C

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37. A news release is more credible than advertising because …

A. It is carried free by the medium

B. It announces a new development in the
company
C. It is more interesting and newsworthy
D. It is accepted by the medium

Ans.: C

38. Which one of the following refers to the synopsis of

the most relevant professional experiences you have for
the particular job for which you are applying?

A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs

Ans.: A

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39. The minute books are the ……………..book of the

Company

A. Subsidiary
B. Obligatory
C. Statutory
D. Secondary

Ans.: C

40. How can you make the following statement Concise?

‘There are only four rules of our company and every
employee is bound to follow these rules.’

A. Four rules must be observed.

B. There are four rules that must be observed
C. You must follow the rules.
D. Follow the rules.

Ans.: B

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41. Which of the following proficiencies are

consistently ranked in the top ten desired skills by
employer surveys year after year?

a) Written communication
b) Oral and written communication
c) Face to face communication
d) Non-verbal communication

Ans.: B

42. Which one of the following words is not a synonym

for “business”?

a) Enterprise
b) Capital
c) Project
d) Venture

Ans.: B

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43. The term “due diligence” is an example of ……

a) Word with multiple meaning

b) Jargon
c) Technical word
d) Highly specific word

Ans.: B

44. Which one of the following writing tools is

useful for personal and sensitive business
correspondence?

a) E-mail
b) Fax
c) Letter
d) Circular

Ans.: C

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45. Which of the following is called “Extract”?

a) Pulling out an exact portion from a piece of writing

b) Taking out the key sentences from a piece of
writing
c) A shortened version of a piece of writing
d) A brief version of a given speech

Ans.: A

46. Informative writing focuses primarily on the:

A. Subject under discussion

B. Latest news
C. Writer
D. Reader

Ans.: A

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47. Technical accuracy of language means:

A. Direct narrative
B. Active voice
C. Correctness of grammar, spelling and
punctuation
D. Simplicity

Ans.: C

48. The principles of effective writing include:

A. Clarity
B. Brevity
C. Accuracy
D. Brevity, clarity and accuracy

Ans.: D

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49. How many kinds of articles are there in English?

A. One: a
B. Three: a, an, and the
C. Two: definite and indefinite
D. Five: a, an, the definite and indefinite

Ans.: C

50. In issuing instructions, one should avoid the :

A. Passive voice
B. Active voice
C. Subjunctive form
D. Imperative form

Ans.: A

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51. Which ONE of the following words is an

appropriate antonym of MODERN ?

A. Update
B. Recent
C. Cast
D. Ancient

Ans.: D

52. The selection of best alternative out of many

alternatives is known as______.

A. Selection
B. Decision-making
C. Organizing
D. Allocation

Ans.: B

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53. He is the ______man for the position of

company secretary.

A. Most perfect
B. Totally perfect
C. Perfect
D. Absolutely perfect

Ans.: C

54. An average length of a sentence of a paragraph

should be_________

a) 2 to 5 words
b) 15 to 20 words
c) 5 to 10 words
d) 25 to 30 words

Ans.: B

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55. Conciseness of a message refers to __________

a) Fairness
b) Crispness
c) Fitness
d) Comprehensiveness

Ans.: B

56. Which one of the following salutations is generally used

for chairman’s speech_____________?

a) Dear Sir/Madam
b) Ladies and Gentlemen
c) Respected Sir
d) Dear Fellows

Ans.: B

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57. Before appearing to a job interview, one must_______

a) Record his/her impression

b) Send thankful letter
c) Research the new employer
d) Avoid starting with complains

Ans.: C

58. _________is not used in each paragraph of the

body of a full-block letter

A. Indenting
B. Margin
C. Punctuation
D. Transition

Ans.: A

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