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Naveen Technical Support L2 (3) - 2

Naveenkumar S is an experienced technical support professional with a background in finance management and computer applications. He has held various roles including Technical Support L2 and System Administrator across multiple companies in India, Kuwait, and Qatar. He possesses strong skills in cyber security, troubleshooting, and network management, and is seeking a suitable position in a reputable organization.

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0% found this document useful (0 votes)
16 views4 pages

Naveen Technical Support L2 (3) - 2

Naveenkumar S is an experienced technical support professional with a background in finance management and computer applications. He has held various roles including Technical Support L2 and System Administrator across multiple companies in India, Kuwait, and Qatar. He possesses strong skills in cyber security, troubleshooting, and network management, and is seeking a suitable position in a reputable organization.

Uploaded by

navisnk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Curriculum Vitae

Objectives

Naveenkumar.s To work in an active environment which will provide me an


opportunity to utilize my caliber to the fullest extent and will
E- MAIL ID
help inmutual growth.
[email protected]

SKYPE ID Academic Profile

snk.charm
 MBAFINANCE MANAGEMENT
74%
Contact ALAGAPPA University,Karaikudi
Post Graduated-2017.
India :+919597896080
 BCA-Bachelor of computer
application, 74%
PERMANENT ADDRESS Srinavasan college of arts & science,
S.NAVEENKUMAR, perambalur
No12,old pump house Graduated in May, 2012.
Road, New Extern,
Near P.V.S convert,  Xii matriculation
Kadugodi, (HSC) 77%
Bangalore -560067 Dhanalaskshmisrinivasan Higher Secondary School,
karnataka – India. Perambalur
in Apr, 2009.

 X State Board(SSLC)
67%
PERSONAL INFORMATION Dhanalaskshmisrinivasan Higher Secondary School,
Perambalur
inD.O.B
Apr, 2006. : 08/05/1991
Age : 33
Sex : Male Project Details
Father’s Name : R.Sekar
Marital Status : Single
VOICE COMMUNICATION BETWEEN HUMAN AND MACHINE
Driving License : India
Nationality : Indian  FRONT END-JAVA
Passport No : W0041332
Passport Exp : 19-04-2032  BACK END-JAVA SWING

Technical Expertise
LANGUAGES KNOWN  PGDCA-(POST GRADUATE DIPLOMA IN COMPUTER
APPLICATION)
ENGLISH, HINDI,TAMIL &KANNADA  Cyber Security
 Active Directory,VPN
 Service now Ticketing tools
 Troubleshooting Hardware and Software
Issues Networking LAN,WAN,MAN and Linux
 Citrix,Workspace
 Remote : Bomgar,Loginme.
 Installing software orhardware.
 Maintaining and repairing equipment.
 Troubleshooting different computer issues
Curriculum Vitae

 Working as a Technical Support L2 in Futures Canadian College


from 10-May-2024 to 17-Dec-2024

 Worked as a L2 service engineer in Fidelies Corporate Solution


from 27-july-2022 to 25-june-2023.

 Worked as a Technical support in Zones Corporate Solution(JP


Morgan chase support) in Bangalore –India from Nov 16th 2020 to
April 28th 2022

 Worked as an SYSTEM ADMIN in Alghanim International


General Trading And Contracting Co.Wll for 3years in Kuwait

 Worked as a SYSTEM ADMINISTRATOR from 3 years in KUWAIT


FLOUR AND MILLBAKERY COMPANY-KUWAIT –SAFAT.

 Worked as a SYSTEM ADMINISTRATOR from 1 year CAPE EAST CO


COMPANY DOHA-QATAR.

 Worked as a Computer Operator Bader Al Mulla& Brothers Company


W.L.L inSafat, Kuwait for 1 year.

 Worked as a JPA (Junior Process Associate) OMEGA HEALTH CARE


COMPANY (U.S BASED) in Trichy.From Aug-22-.2013 to Feb-22-

2014.
Curriculum Vitae

 PGDCA - Post Graduate Diploma in Computer Application (C,C+


+,Java,MS-Office,WebDesign,Oracle,MS-Dos,OS,MultiMedia)

 Cyber security and Ethical Hacking-- data, networks, systems,


and devices from malicious threats, cyber-attacks, phishing attacks,
and unauthorized access. Protecting your data, client information,
cloud, and mobile networks and systems.

 Tally. ERP9 (Enterprise Resource planning) Business Management

Accounting, Finance, inventory Management, Tax Management, Pay Roll


Etc.

TECHNICAL SUPPORT RESPONSIBILITIES AND SKILLS


 Installation,upgradation,configuration and Troubleshooting of windows client OS.
 Installation/troubleshooting in Antivirus such as Symantec and MacAfee.
 Ticketing tools like AHD,BMC Remedy and Service now.

 Troubleshooting of Network issue like Proxy and DNS.

 Understanding of System logs and Application logs.

 Configuration in VlAN/VPN.

 Good Knowledge on MS 0365 product-Outlook,Excel,Powerpoint,Teams etc.

 Co-ordinating with vendors for hardware issue and replacement.

 Troubleshooting through remote access for the user and maintaining SLA for
ticket and call ratio
 Troubleshooting skills in Adobe suite,My Sql and Oracle.
 Hands-on experience in networking,routing,and Switching technologies.
 Understanding of OSI Model,TCP/IP Protocol
suite(IP,ARP,ICMP,TCP,UDP,SMPT,FTP,TFTP)

 In SharePoint give Access for user -Create Credentials.

 Deploy endpoint detection and prevention tools to thwart malicious hacks

 Set up patch management systems to update applications automatically

 Implement comprehensive vulnerability management systems across all assets


on- premises and in the cloud
Curriculum Vitae
 cyber security professionals are responsible for protecting IT infrastructure, edge
devices, networks, and data. More granularly, they are responsible for preventing
data breaches and monitoring and reacting to attacks
 network scanning,activity monitoring,security tool configuration and support,secure data
backup management user account administration user privilege management
 Setting up hardware and installing and configure software and drivers.
Maintaining and repairing technological equipment (e.g. routers) or peripheral
devices. Installing well-functioning LAN/WAN and other networks and manage
components (servers, IPs etc.)

 Solving problems connected to the network and the systems

 Monitoring the network efficiency

As I believe HARDWORK is the key to SUCCESS and ATTITUDE to PERSONALITY, I always


keep myself Proactive, Industrious, Good natured and I judgemyself as a quick and keen
learner of new things.

HENCE I WOULD LIKE TO APPLY IN YOUR ESTEEMED ORGANISATION FOR A


SUITABLE POST.

DECLARATION:

I do hereby declare that the particulars of information and facts stated herein above are true,
correct and complete to the best of my knowledge and belief.

Place : Signature Date :


(S.naveenkumar)

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