PEGA CSA

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 About Pega CSA
Pegasystems develops and supports software for customer engagement
and operations. In particular, Pegasystems specializes in software for
business process management (BPM) and customer relationship
management (CRM), and is seen as offering more bespoke technology than
competitors such as Oracle Corporation or SAP ERP.

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 Our Pega CSA Certification Course
Key Features

18 hours of Learning on Pega

CSA
A 360 degree learning approach that
you can adapt to your learning style

Pay in easy Installments

With secured hasle free payment
gateway you can pay the course fee in
two installments

2+ Realtime Projects
Gain real time experience and profound
knowledge by involving in handson
projects and get hired quickly

Live sessions with Instructor

The best approach of learning is achieved
by having a interactive session. With live
interactive sessions you can fullfil your
goals at a faster pace

24x7 Support
Having any technical issue? Reach out
our Support to have an immediate
solution

Mock Interviews
We have dedicated sessions after the
training classes for interview
preparation.

Job Placement Assitance

Our personalized and interactive
learning experience will help you to land
at your dream company.

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 Why Should You Learn Pega CSA Course?
PEGA makes things very easy for the customer;
the software is simple and straight forward. It
makes the customer feel the manufacturer
through the simple easy to follow interface. The
technology is so simple, even a novice can get
through using the system.

Pega consistently ranks as a leader in CRM

Customer Engagement, Low Code Application
platforms, Robotic Process Automation, Sales
Force Automation, Real-Time Interaction
Management, and Digital Decisioning.

Pega is a very robust platform but it requires lots

of technical help to set it up. It would be helpful if
Pega created business templates with best
practices to follow, based on all their industry
experience. Pega academy is a great resource but
only available for clients.

Who Should Learn Pega CSA ?

The following job roles will get benefited from learning the Pega CSA course:

❖ Freshers or graduates

❖ IT Professionals

❖ Integration developers

About CloudFoundation
CloudFoundation - Online global training platform
connecting individuals with the best trainers around
the globe. With the diverse range of courses,
Training Materials, Resume formats and On Job
Support, we have it all covered to get into IT Career.
Instructor Led Training - Made easy.

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 Course Overview

Pega is a Business Process Management tool. It is developed on Java and

uses OOP and java concepts. And the big advantage is we don't have to
have to build the system from the scratch like any conventional
programming.

The Certified System Architect (CSA) certification is for developers and

technical staff members who want to learn how to develop Pega
applications. This certification provides a baseline measurement of your
knowledge of Pega applications.

24*7 technical support for solving your concerns instantly

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 INTRODUCTION TO PEGA

❖ Introduction to Pega

❖ Situational Layer Cake

❖ How to navigate the pega platform

❖ Application development studios

❖ Roles on a pega platform

CASE MANAGEMENT : Designing a case life cycle

❖ Case life cycle

❖ How to design a case life cycle

❖ How to update case status

❖ How to add instructions to assignment

CASE MANAGEMENT : Setting a service level

❖ Service level agreements

❖ How to add SLA to assignment

❖ How to add SLA to a case

❖ How to add SLA throughout the case life cycle

CASE MANAGEMENT : Controlling the workflow

❖ Optional actions

❖ How to add Optional actions to a case

❖ Skipping processes and stages

❖ How to skip a process or stage in a workflow

❖ Parallel processing

❖ How to perform processes in parallel

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 ❖ Decision points

❖ How to add decision points to a process

CASE MANAGEMENT:
Routing work to users

❖ Routing work

❖ How to route work

❖ How to configure custom routing

❖ Case approval configuration

❖ How to configure a single case approval

❖ How to configure a cascading approval

CASE MANAGEMENT: Configure a case hierarchy

❖ Introduction to Configure a case hierarchy

❖ Rules and rule types

❖ Rules and rule sets

❖ Classes and class hierarchy

❖ How to create a rule

❖ How to update a rule

❖ How to reuse rules using inheritance

❖ Case hierarchy

❖ How to enforce dependency between case types

❖ Adding a child case to case

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 DATA MODELLING : Adding fields to a case type
❖ Introduction to adding fields to a case type

❖ Data elements in pega application

❖ How to manage properties

❖ How to reference a property

❖ Defining properties

❖ User views

❖ Configuring user views

DATA MODELLING : Data in Memory

❖ Introduction to Data in Memory

❖ Data storage in memory

❖ pyWorkpage

❖ How to view clipboard data

❖ How to use and set property values with the

keyboard

Data Modelling : Manipulating case data

❖ Introduction to setting values automatically

❖ Data Transforms

❖ How to set values with data transforms

❖ How to set default property values

❖ Data Transforms and super classing

DATA MODELLING : Calculating case values

❖ Introduction to Calculating case values

❖ Declarative processing

❖ Declare expressions

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 ❖ How to set a property value with a declare expression

❖ Forward and backward chaining

VALIDATION : Validating case Data

❖ Introduction to Validating case Data

❖ Methods of data validation

❖ How to validate case data with controls

❖ How to validate case data with validate rules

❖ Validating a flow action rule with validation rule

❖ How to use edit validate rules

INFORMATION EXCHANGE : Using the

integration designer
❖ How to visualize data using an integration designer

INFORMATION EXCHANGE: Creating data types

❖ Application data processing using data types

❖ How to create a locally sourced data type

❖ How to configure a data source for an existing data type

❖ How to create an externally sourced datatype

INFORMATION EXCHANGE:
Managing data pages and views
❖ Data views and data pages

❖ How to access on demand data pages

❖ How to configure data page sourcing options

❖ How to save data with a data page

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 USER INTERFACE: Customizing user view layout

❖ Introduction to configuring a user form

❖ Section rules

❖ Guidelines for designing user views

❖ How to configure a section

❖ How to configure responsive Ui behavior

USER INTERFACE : Adding dynamic content to user

views

❖ Introduction to adding dynamic content to user views

❖ Dynamic UI design

❖ How to configure dynamic content

❖ Event processing

❖ How to configure event processing

USER INTERFACE: Styling an application

❖ Introduction to styling an application

❖ Styling application with skin

❖ How to customize an application appearance with skin

❖ Controlling application appearance with skin

Case Management : Sending Correspondence

❖ IntroductionCloud
Marketing to sending and configuring the correspondence
Connect
❖ Case communications

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 ❖ Sending an email from a case

❖ How to configure correspondence rules

Reporting : Creating business reports

❖ Introduction to Creating business reports

❖ The role of reports

❖ Business and process reports

❖ The report browser

❖ How to create a report

❖ How to organize report results

❖ Creating a report

Reporting : optimizing report data

❖ Data storage in pega applications

❖ Property optimization

❖ Optimizing properties for reporting

Application Development : Unit testing rules

❖ Unit testing

❖ How to unit test a rule

❖ How to record a unit test for automated testing

Application Development : Delegating rules

❖ Business Rule delegation

❖ How to delegate rules to business user

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 Advanced Topics:

❖ Decision Tables and decision trees

❖ Integration(Services and connectors)

❖ Activities

❖ Packaging

❖ Import/Export an application

❖ Creating a product rule

❖ Post and pre processing actions

❖ Various shapes

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 Reviews

The trainer gives knowledge of all topics through effective

exercises. The support team is very compassionate.

Alamara Jamadar
HR Officer, Associate CIPD

Immeasurable online content. The tutors have good experience

on the subject. Self-learning videos accommodate a lot, too.
Thanks, CloudFoundation.

Kalakota V
Agile Integration Systems Analyst at IBM

The experience has been extremely satisfying. I like the

interaction method and how the instructor acknowledges to
subjects and provide feedback in real time.

Paul Aldred
Conversationalist at Blue Smart Fish

The live instructor was absolutely incredibly gentle and executed all
our doubts. The course with CloudFoundation has admittedly been a
great encounter because of the way the instructors emphasized the
topics in an easy method.

Erick Njovu
Senior HR Systems Analyst (Workday)

Senior Talent Acquisition Specialist at Ness Digital Engineering

Mohd Haji
Exceptional outstanding experience.

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 Trusted By Companies Worldwide
& 410K+ Learners

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