Dell Unity™ Family

Unity™ All Flash and Unity Hybrid Data in

Place Conversion Guide
Version 5.x

Part Number: 302-003-061

May 2023
Rev. 06
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2016 - 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
 Contents

Additional resources..................................................................................................................... 5

Chapter 1: Overview...................................................................................................................... 6
Handling replaceable units.................................................................................................................................................6
Avoiding electrostatic discharge (ESD) damage .................................................................................................. 6
Emergency procedures (without an electrostatic discharge kit).......................................................................6
Hardware acclimation times........................................................................................................................................ 7
Removing, installing, or storing replaceable units.................................................................................................. 7
Unpacking a part............................................................................................................................................................ 8
Standard touch point colors..............................................................................................................................................8
Verify shipping package contents................................................................................................................................... 8
Valid hardware upgrade paths..........................................................................................................................................9
Choosing an offline or an online conversion................................................................................................................10

Chapter 2: Unity XT DIP Technical Details.................................................................................... 11

Unity XT DIP conversion paths....................................................................................................................................... 11
Unity XT DIP power supply requirements..................................................................................................................... 11

Chapter 3: Performing an offline data in place conversion for Unity 300/400/500/600 and
Unity 300F/350F/400F/450F/500F/550F/600F/650F............................................................. 13
Starting the offline hardware upgrade..........................................................................................................................13
Preparing the SP assemblies for offline hardware upgrade.................................................................................... 14
Removing SP assembly B ................................................................................................................................................16
Installing SP assembly B................................................................................................................................................... 17
Removing and installing SP assembly A........................................................................................................................18
Completing the offline hardware upgrade................................................................................................................... 19
Verifying the new storage processor assembly.......................................................................................................... 21
Post-upgrade tasks........................................................................................................................................................... 21

Chapter 4: Performing an offline data in place conversion for Unity XT 480/480F, 680/680F
and 880/880F...........................................................................................................................23
Starting the offline hardware upgrade.........................................................................................................................23
Preparing the SP assemblies for offline hardware upgrade....................................................................................24
Removing SP assembly A................................................................................................................................................ 25
Installing SP assembly A.................................................................................................................................................. 27
Removing and installing SP assembly B.......................................................................................................................29
Completing the offline hardware upgrade...................................................................................................................30
Verifying the new storage processor assembly.......................................................................................................... 31
Post-upgrade tasks...........................................................................................................................................................32

Chapter 5: Performing the online data in place conversion for Unity 300/400/500/600 and
Unity 300F/350F/400F/450F/500F/550F/600F/650F............................................................. 33
Starting the online hardware upgrade..........................................................................................................................33
Preparing the SP assemblies for online upgrade....................................................................................................... 34

Contents 3
 Removing the first SP assembly ...................................................................................................................................36
Installing the new SP assembly...................................................................................................................................... 37
Preparing the second SP for replacement..................................................................................................................38
Removing and installing the second SP.......................................................................................................................39
Completing online hardware upgrade...........................................................................................................................40
Verifying the new storage processor assembly......................................................................................................... 42
Post-upgrade tasks...........................................................................................................................................................43

Chapter 6: Performing an online data in place conversion for Unity XT 480/480F, 680/680F
and 880/880F...........................................................................................................................44
Starting the online hardware upgrade..........................................................................................................................44
Preparing the SP assemblies for online upgrade....................................................................................................... 45
Removing the first SP assembly ...................................................................................................................................47
Installing the new SP assembly......................................................................................................................................48
Preparing the second SP for replacement..................................................................................................................49
Removing and installing the second SP assembly.....................................................................................................50
Completing the online hardware upgrade.................................................................................................................... 51
Verifying the new storage processor assembly......................................................................................................... 52
Post-upgrade tasks...........................................................................................................................................................53

Appendix A: Upgrade conversion worksheet................................................................................ 54

Update install base records............................................................................................................................................ 54
Upgrade conversion worksheet.....................................................................................................................................55
Example - Completed upgrade conversion worksheet.......................................................................................56

Appendix B: Troubleshooting.......................................................................................................58
Troubleshooting................................................................................................................................................................. 58

4 Contents
 Preface

As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions
described in this document might not be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features. Contact your technical support professional if a
product does not function properly or does not function as described in this document.

Where to get help

Support, product, and licensing information can be obtained as described below.

Product information
For product and feature documentation or release notes, go to Unity Technical Documentation at: https://www.dell.com/
unitydocs.

Troubleshooting
For information about products, software updates, licensing, and service, go to Support (registration required) at: https://
www.dell.com/support. After logging in, locate the appropriate product page.

Additional resources 5
 1
Overview
This chapter contains the following topics:
Topics:
• Handling replaceable units
• Standard touch point colors
• Verify shipping package contents
• Valid hardware upgrade paths
• Choosing an offline or an online conversion

Handling replaceable units

This section describes the precautions that you must take and the general procedures that you must follow when removing,
installing, and storing any replaceable unit.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive electronic circuits in the equipment by
simply touching them.
Electrostatic charge that has accumulated on your body discharges through the circuits. If the air in the work area is very dry,
run a humidifier in the work area to help decrease the risk of ESD damage.
Follow these procedures to prevent equipment damage:
● Provide enough room to work on the equipment.
● Clear the work site of any unnecessary materials or materials that naturally build up electrostatic charge, such as foam
packaging, foam cups, cellophane wrappers, and similar items.
● Do not remove replacement or upgrade units from their antistatic packaging until you are ready to install them.
● Before you begin service, gather together the ESD kit and all other materials you need.
● Once servicing begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge.
● Use ESD anti-static gloves or an ESD wristband (with strap). If using an ESD wristband with a strap:
○ Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet/rack or enclosure.
○ Wrap the ESD wristband around your wrist with the metal button against your skin.
○ If a tester is available, test the wristband.
● If an emergency arises and the ESD kit is not available, follow the procedures in Emergency Procedures (without an ESD kit).

Emergency procedures (without an electrostatic discharge kit)

In an emergency when an electrostatic discharge (ESD) kit is not available, use the following precautions to reduce the
possibility of an electrostatic discharge by ensuring that your body and the subassembly are at the same electrostatic potential.

NOTE: These precautions are not a substitute for the use of an ESD kit. Follow them only in the event of an emergency.

● Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack or enclosure.
● Before removing any unit from its antistatic bag, place one hand firmly on a bare metal surface of the cabinet/rack or
enclosure, and at the same time, pick up the unit while it is still sealed in the antistatic bag. At the same time, do not move
around the room or touch other furnishings, personnel, or surfaces until you have installed the unit.
● When you remove a unit from the antistatic bag, avoid touching any electronic components and circuits on it.
● If you must move around the room or touch other surfaces before installing a unit, first place the unit back in the antistatic
bag. When you are ready again to install the unit, repeat these procedures.

6 Overview
Hardware acclimation times
Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component
to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation.

Table 1. Hardware acclimation times

Transit/storage environment Operating environment temperature Acclimation time
Temperature Humidity -
Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

68-72°F (20-22°C) 40-55% RH 40-55% RH

Cold Dry <86°F (30°C) 4 hours

<68°F (20°C) <30% RH

Cold Damp <86°F (30°C) 4 hours

<68°F (20°C) ≥30% RH

Hot Dry <86°F (30°C) 4 hours

>72°F (22°C) <30% RH

Hot Humid 30-45% <86°F (30°C) 4 hours

RH
>72°F (22°C)
Humid 45-60% <86°F (30°C) 8 hours
RH
Humid ≥60% RH <86°F (30°C) 16 hours
Unknown <86°F (30°C) 16 hours

● If there are signs of condensation after the recommended acclimation time has passed, allow an additional 8 hours to
stabilize.
● Systems and components must not experience changes in temperature and humidity that are likely to cause condensation
to form on or in that system or component. Do not exceed the shipping and storage temperature gradient of 45°F/hr
(25°C/hr).

Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units.
CAUTION: Some replaceable units have the majority of their weight in the rear of the component. Ensure that
the back end of the replaceable unit is supported while installing or removing it. Dropping a replaceable unit
could result in personal injury or damage to the equipment.

NOTE: For a module that must be installed into a slot in an enclosure, examine the rear connectors on the module for any
damage before attempting its installation.
● Do not remove a faulted replaceable unit until you have the replacement available.
● When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD anti-static gloves or an ESD wristband
with a strap. For additional information, refer to Avoiding electrostatic discharge (ESD) damage.
● Avoid touching any exposed electronic components and circuits on the replaceable unit.
● Never use excessive force to remove or install a replaceable unit. Take time to read the instructions carefully.
● Store a replaceable unit in the antistatic bag and the specially designed shipping container in which you received it. Use the
antistatic bag and special shipping container when you need to return the replaceable unit.
● Replaceable units must acclimate to the operating environment before applying power. This requires the unpackaged
component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent
condensation. Refer to Hardware acclimation times to ensure the replaceable unit has thermally stabilized to the operating
environment.

Overview 7
● Front bezels should always be attached to ensure EMI compliance. Make sure you reattach the bezel after replacing a
component.
● Each I/O module or drive slot should contain a component or filler panel to ensure proper air flow throughout the system.

Unpacking a part
Use these best practices to unpack a part.

Steps
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the faulted part.

Standard touch point colors

Touch points are component locations where you can:
● Grip the hardware to remove or install a component.
● Open or close a latch.
● Turn a knob to open, close, or adjust a component.
Standard touch point colors are terra-cotta (orange) or blue.

NOTE: Within this documentation, the color orange is used instead of terra-cotta for simplicity.

Table 2. Standard touch point colors

Touch point color Description
Terra-cotta (orange) This color indicates that you can perform the task, such as remove a component with a terra-
cotta (orange) lever, while the system remains powered (up/on).
NOTE: Some tasks may require additional steps.

This color indicates that a shutdown of the system or component is required before you can
perform the task, such as removing a component with a blue lever.

Blue

Verify shipping package contents

Confirm that you receive all necessary equipment needed to perform the data in place conversion.
Verify that you received the following:
● Storage processor (SP) assembly (2)
● Cable clamp kit
○ Cable clamps (6 total, 3 for each SP)
○ Cable clamp labels (6 total, 3 for each SP)
● Data in place conversion Insert (1)
● Product Serial Number Tag (PSNT) sticker sheet (1)

8 Overview
Valid hardware upgrade paths
Review this information to ensure that your current storage processor (SP) assembly is eligible for an upgrade to the target
storage processor assembly.

Upgrade limitations
The following configurations are not eligible for data in place conversion:
● A storage processor assembly cannot be converted from Hybrid to All-Flash, or from All-Flash to Hybrid.
● A storage processor assembly cannot be converted to a lower model number from a higher model number.
● DC-powered Unity systems are not eligible for conversion.

Valid upgrade paths

Table 3. Upgrade path for Unity Hybrid systems
Source SP model Target SP model
Unity 300 Unity 400
Unity 500
Unity 600
Unity 400 Unity 500
Unity 600
Unity 480 Unity 680
Unity 880
Unity 500 Unity 600
Unity 600 Not applicable
Unity 680 Unity 880
Unity 880 Not applicable

Table 4. Upgrade path for Unity All-Flash systems

Source SP model Target SP model
Unity 300F Unity 350F
Unity 400F
Unity 450F
Unity 500F
Unity 550F
Unity 600F
Unity 650F
Unity 350F Unity 450F
Unity 550F
Unity 650F
Unity 400F Unity 450F
Unity 500F

Overview 9
Table 4. Upgrade path for Unity All-Flash systems (continued)
Source SP model Target SP model
Unity 550F
Unity 600F
Unity 650F
Unity 450F Unity 550F
Unity 650F
Unity 480F Unity 680F
Unity 880F
Unity 500F Unity 550F
Unity 600F
Unity 650F
Unity 550F Unity 650F
Unity 600F Unity 650F
Unity 680F Unity 880F
Unity 650F Not applicable
Unity 880F Not applicable

Choosing an offline or an online conversion

Before starting the upgrade, choose whether to perform an online or offline data in place conversion.
Data in place conversions can be performed with data online or offline. All user data and configurations are saved in both
conversions.
During an online data in place conversion, users have continued access to data on the system but I/O operations may be limited.
The online conversion takes longer to complete than an offline conversion.
During an offline data in place conversion, both storage processors are powered off. Data on the storage processors is
unavailable. Ensure that downtime is scheduled before proceeding with an offline conversion.
Online conversions are only available from version 4.2.1.x or later.
Dell Unity XT series data in place conversions are only available from version 5.2.
● To perform an offline data in place conversion for Dell Unity system, follow the steps in Performing an offline data in place
conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/550F/600F/650F
● To perform an offline data in place conversion for Dell Unity XT series system, follow the steps in Performing an offline data
in place conversion for Unity XT 480/480F, 680/680F and 880/880F
● To perform an online data in place conversion for Dell Unity system, follow the steps in Performing the online data in place
conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/550F/600F/650F
● To perform an online data in place conversion for Dell Unity XT series system, follow the steps in Performing an online data
in place conversion for Unity XT 480/480F, 680/680F and 880/880F.

10 Overview
 2
Unity XT DIP Technical Details
This section describes the technical details of Unity XT DIP conversion paths and power supply requirements before converting
Low Line Unity XT 480/F or Unity XT 680/F to a Unity XT 880/F.
Topics:
• Unity XT DIP conversion paths
• Unity XT DIP power supply requirements

Unity XT DIP conversion paths

Dell Unity XT OE version 5.2 introduces the ability to perform data-in-place (DIP) conversions. It allows the users to convert
physical Dell Unity XT systems to higher models of the same type without losing any data or system configurations values.
Supported DIP upgrades are for both hybrid and All-flash models of the UNITY XT 480/680/880 systems. The target conversion
model must be the same type (hybrid or All-flash) as the source model.

Table 5. Unity XT DIP Conversion Paths

480 680 880 480F 680F 880F
480 N/A ✓ ✓ N/A N/A N/A
680 N/A N/A ✓ N/A N/A N/A
880 N/A N/A N/A N/A N/A N/A
480F N/A N/A N/A N/A ✓ ✓
680F N/A N/A N/A N/A N/A ✓
880F N/A N/A N/A N/A N/A N/A

This procedure involves swapping the storage processors in a specific system with new storage processors of a higher model
while reusing the same I/O modules, embedded modules, and power supplies from the replaced storage processors. In OE
version 5.2, both online and offline DIP procedures are supported. The process is fully customer installable. The estimated time
for a full data in place conversion is 120 minutes.

Unity XT DIP power supply requirements

If a customer is converting their Low Line Unity XT 480/F or Unity XT 680/F to a Unity 880/F, electrical pre-requisites must be
met before implementing the DIP conversion.
The tables below show the power supply variants used in Unity XT and "047" part numbers for the device rating labels that are
used with Unity XT storage arrays to support LL and HL power. These Low Line/High Line power supplies are typically selected
at Point of Sale when the original Unity XT array is purchased.

W2 (480/F) W3 (680/F) W4 (880/F)

Low Line Poseidon Poseidon Poseidon + step up required
047-000-904 047-000-904 047-000-903 (for DIP from
LL W2/3)

High Line Atlas Atlas Atlas

047-000-902 047-000-902 047-000-902

Unity XT DIP Technical Details 11

 Power Supply SKU Power Supply Model Number Part Number Description
450-AJCN D4-LOWLINEPSU-FRU 071-000-760-03 GEN2 CFF 1450W LL 2100W HL AC DC PSU
AC (Poseidon)
450-AJCO D4-HILINEPSU-FRU 071-000-750-01 GEN2 CFF 1800W HL 1050W LL PSU AC
(Atlas)

A customer who is using a Unity XT 480/F or 680/F storage array with a low-line power source must be aware of the following
electrical requirement if they plan to convert the system using a DIP procedure into a Unity XT 880/F. A low-line power
source, where supply voltages are in the 100-120V range, is typically plugged into the wall. A Unity XT 880/F requires high-line
220V power which, in many configurations, is plugged into a rack with a 220V power source. The customer is responsible for
purchasing and installing any "step up" voltage transformer that meets the electrical requirements of their environment.

NOTE: Dell does not sell or install the step up transformers. The customer must buy and install the step up transformers.

Customers considering this type of DIP conversion should be made aware of the electrical requirements and advised on the
additional complexities in implementing such a conversion. It includes the lead times and the additional costs that are associated
with obtaining and installing the required step up transformer to convert their electrical environment. The installation of a step
up transformer also requires additional rack space.

12 Unity XT DIP Technical Details

 3
Performing an offline data in place
conversion for Unity 300/400/500/600
and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
Take the following actions to perform an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/
400F/450F/500F/550F/600F/650F models.
NOTE: The offline conversion involves powering down the storage processor assemblies. When all SPs are down, all I/O
services stop and hosts lose access to the system. Before starting the conversion, you should disconnect all network
shares, LUNs, and VMware datastores from each host to prevent data loss. When the system is fully powered up, you can
reconnect the hosts to these storage resources.

CAUTION: The new storage processor assembly is locked to its configuration. Do not attempt to move internal
components.

Topics:
• Starting the offline hardware upgrade
• Preparing the SP assemblies for offline hardware upgrade
• Removing SP assembly B
• Installing SP assembly B
• Removing and installing SP assembly A
• Completing the offline hardware upgrade
• Verifying the new storage processor assembly
• Post-upgrade tasks

Starting the offline hardware upgrade

The upgrade procedure must begin in Unisphere before the physical hardware swap can occur.

Prerequisites
CAUTION: Due to ETA 518863, the minimum required operating environment is Unity OE 4.3.1 or later. When
possible, upgrade to the latest code available before starting the data in place conversion.
● Pause all synchronous replication sessions on the replication source array:
○ In Unisphere, navigate to Protection & Mobility > Replication.
○ Select the synchronous replication session, then click More Actions > Pause.
○ Wait for Unisphere to pause the selected replication session.
○ Pause any remaining synchronous replication sessions.
○ Click Refresh to verify that all synchronous replication sessions are paused.
● Verify the model number of the new system, located on the replacement SP's packaging.
● Working with hardware may cause electrostatic discharge that could damage your hardware. Before working with any
hardware, review the precautions when removing or replacing components.

Steps
1. In Unisphere, select Service, then Service Tasks.

Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 13
550F/600F/650F
2. Select Hardware Upgrade, then Execute.
3. Complete the Hardware Upgrade wizard.
a. Select Offline storage processor upgrade.
If you are unsure of which upgrade method to pick, review the considerations in Choosing an offline or an online
conversion before proceeding.
b. Select the target upgrade model from the list.
c. Perform a pre-upgrade health check (PUHC) to ensure the system is healthy before proceeding.
d. Review the Summary screen and ensure that the information displayed is correct.
The wizard halts the system.
4. Wait for the wizard to halt the system before continuing.
To ensure that the system is halted, check that the fault and power lights on both SPs are off, and that the amber fault
LEDs on both power supplies are lit. The solid green AC/DC power indicator LED will still be lit on the power supplies.

Figure 1. SP fault and power LEDs

Location Description

1 SP power LED

2 SP fault LED

3 Unsafe to remove SP LED

Preparing the SP assemblies for offline hardware

upgrade
Follow these tasks before removing the SP assembly to ensure that the upgrade is successful.

Prerequisites
Ensure that the fault and power lights on both SPs are off, and that the amber fault LEDs on both power supplies are lit. This
indicates that both SP assemblies have been halted successfully. The solid green AC/DC power indicator LED will still be lit on
the power supplies.
NOTE: DO NOT REMOVE an SP assembly while the "Unsafe to remove SP" LED shown below is lit.

Steps
1. Remove power cables from both SP assemblies.
2. Wait for the disk processor enclosure (DPE) to power off before continuing.
3. Place the provided cable clamps onto all front- and back-end cables, including the I/O modules, CNA ports, and onboard
ports of SP B, then remove all cables from the system.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.

14 Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 ● All cable clamps will be used for both SP assemblies.
● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 2. Cable clamp with labels

NOTE: After performing the conversion, be sure to reinsert the cables, I/O modules, and CNA SFPs in the same
configuration after the new SP assembly is inserted, using the labels on the cable clamps as a guide. It is recommended
that you upgrade one SP assembly at a time to avoid reinserting parts into the wrong SP assembly.

1 2 3

x4 10 GbE
3 2
x4
1 0
4
4
1
1
MAC:
3 2
5
5
DC
AC
1 GbE

1 GbE
AC
DC
5
5
MAC:
2 3
1 1 4
4
2 3 0 1
10 GbE x4 x4

Figure 3. DPE rear view with component locations

Table 6. DPE rear view descriptions

Location Description Location Description

1 Power supply module (SP B) 3 Ultraflex I/O module slots

(SP B), filler modules shown

2 Storage processor assembly 4 SP A

(SP B)

Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 15
550F/600F/650F
Removing SP assembly B
This procedure describes how to remove SP assembly B from the enclosure. There are two SP assemblies: SP A and SP B. The
top SP assembly is SP B, and is opposite of the bottom SP assembly, SP A. The illustration shows removal of SP assembly B.
The procedure for removing SP assembly A is the same.

Prerequisites
Ensure that all cables are properly labeled using the cable clamps, and removed from the storage processor assembly.

Steps
1. Pull the torque limit screw handle out of SP assembly B (1).
2. Turn the handle counterclockwise to release SP assembly B from the enclosure (1). As the handle is turned, the SP assembly
extracts out of the enclosure. When outward movement stops, the SP assembly is ready for removal.
CAUTION: The SP assembly is heavy. Exercise caution when removing the SP assembly to avoid personal
injury and/or damage to the equipment.

CL5720

Figure 4. Remove an SP assembly

3. Use the handle to pull the SP assembly outward enough to grasp the sides with both hands (2). Then with both hands
supporting the SP assembly, pull the SP assembly fully out of the enclosure.
4. Place the SP assembly on a clean, flat static-free work surface.

16 Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 Installing SP assembly B
Install the new SP assembly to complete the physical hardware swap.

Steps
1. Align the SP assembly with the enclosure slot and slide it into the slot until it stops (1).
2. Turn the orange torque limit screw handle clockwise until you hear a click sound from the handle (1). The click sound
indicates the torque limit is reached and the SP assembly is seated in the enclosure.
3. Push the orange torque limit screw handle into the SP assembly until you hear a click sound from the handle (2). The click
sound indicates screw handle is secured in the assembly.
1

CL5721

Figure 5. Installing the SP assembly

4. If the conversion kit shipped with extra power supplies, install the new power supply.
Do not transfer the power supply in the next step if you install a new power supply.
NOTE: All data in place All-Flash Array (AFA) conversions from a Unity x00F series to a Unity x50F series include two
new power supplies. Review KB 520323 for additional information if you did not receive new power supplies for this
specific type of conversion.

5. Transfer each I/O module, CNA SFP and power supply from the old SP into the same location on the new SP.
Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, CNA SFPs,
and power supplies, is available on https://www.dell.com/support.
6. Connect each I/O module cable, CNA cable and onboard cable into the same port from which it was removed.
NOTE: Do not insert the power cable.

Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 17
550F/600F/650F
Removing and installing SP assembly A
About this task
You have just upgraded SP B. Now you are ready to upgrade SP A by repeating the following tasks that you just performed for
SP B.

Steps
1. Place the provided cable clamps onto all cables, including the I/O modules, CNA ports, and onboard ports of SP A, then
remove all cables from the system.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.
● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 6. Cable clamp with labels

1 2 3

x4 10 GbE
3 2
x4
1 0
4
4
1
1
MAC:
3 2
5
5
DC
AC
1 GbE

1 GbE
AC
DC
5
5
MAC:
2 3
1 1 4
4
2 3 0 1
10 GbE x4 x4

Figure 7. DPE rear view with component locations

Table 7. DPE rear view descriptions

Location Description Location Description

1 Power supply module (SP B) 3 Ultraflex I/O module slots

(SP B), filler modules shown

2 Storage processor assembly 4 SP A

(SP B)

18 Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 2. Remove SP A from the enclosure.
3. Install the new SP into the empty slot for SP A.
4. If the conversion kit shipped with extra power supplies, install the new power supply.
Do not transfer the power supply in the next step if you install a new power supply.
NOTE: All data in place All-Flash Array (AFA) conversions from a Unity x00F series to a Unity x50F series include two
new power supplies. Review KB 520323 for additional information if you did not receive new power supplies for this
specific type of conversion.

5. Transfer each I/O module, CNA SFP and power supply from the old SP into the same location on the new SP.
Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, CNA SFPs,
and power supplies, is available on https://www.dell.com/support.
6. Connect each I/O module cable, CNA cable and onboard cable into the same port from which it was removed.

Completing the offline hardware upgrade

Insert the power cables and complete the Hardware Upgrade wizard in Unisphere to finish the Data in Place conversion.

Prerequisites
Ensure that you have performed the physical swap of both storage processor assemblies. Check that all cables, power supplies,
I/O modules and CNA adaptors are in their proper location.
NOTE: Once the upgrade is complete, it is no longer possible to revert to the old SP assembly. The Data in Place
conversion process can be canceled at any point before restarting the system with the new SPs. For more information
about canceling the upgrade, see Canceling the Data in Place conversion

Steps
1. Insert power cables for both SP A and SP B to power on the system.
2. Wait for the system to power on and complete the upgrade.
NOTE: The system may take up to 120 minutes to restart. The SP Fault LEDs blink blue while the system is restarting,
and turns off when the system has restarted.

Figure 8. SP fault and power LEDs

Location Description

1 SP power LED

2 SP fault LED

3 Unsafe to remove SP LED

3. Unisphere times out, closing the Hardware Upgrade. To verify that the upgrade was successful, log back into Unisphere
after the system has restarted, and confirm that the new model number on the System View page matches the new
hardware model number.

Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 19
550F/600F/650F
 The wizard will not complete if the new SP assembly is not functional, and the old SPs must be returned to the system.
If the wizard does not complete, or states that the upgrade failed, troubleshoot the problem using the information in
Troubleshooting and check for hardware faults.
4. Place the corresponding new part number sticker over the Product Serial Number Tag (PSNT) part number field, and change
the model field to match the new hardware.
Refer to Upgrade conversion worksheet for part numbers of new hardware.

91
78
56
34 N)
12
M0 RO
FN BE
N: 9 (O
/S 78
ID 56
-
OD 3-
4
PR 12
:
PN

91
78
56
34 )
12 ON
M0 BE
R
FN
N: 89
(O
/S -7
ID 56
OD -4
PR 23
:1
PN

CL5779

Figure 9. PSNT location on 12-slot DPE

1
89
67
45
23
M01
FN
N: )
ID
/S ON
OD BER
PR 9 (O
78
6-
45
3-
: 12
PN

1
7 89
56
34
12
M0
: FN
/ SN N)
ID RO
D BE
PRO (O
89
-7
4 56
3-
: 12
PN

CL5780

Figure 10. PSNT location on 25-slot DPE

20 Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 NOTE: After a data in place conversion, the Performance dashboard in Unisphere resets and may appear blank until
new data is collected. If you require historical data from the dashboard, refer to KB article 519081 and call support.

Verifying the new storage processor assembly

About this task
Verify that the new storage processor assembly is recognized by your system, and operating correctly using the procedure that
follows.

Steps
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the storage processor assembly appears with OK status in the enclosure view.
You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view.
Select the DPE in the Enclosure dropdown menu and select the Rear view of the enclosure. Select the new storage
processor shown in this enclosure view.

Figure 11. Healthy storage processor A - example location

If the system health monitor shows the part as faulted, contact your service provider.

Post-upgrade tasks
Complete these tasks after successfully upgrading the storage processor assemblies.

Completing the upgrade conversion worksheet

It is important that you complete the upgrade conversion worksheet to ensure that we receive the new product number of your
system. Refer to Update install base records.

Changing the array name field

Your array has both a Model field and a Name field. The model name updates automatically after the conversion is completed,
but the Name field does not change. When the array is first installed, the Name field defaults to the array serial number,
however the name of the array can be customized by the owner. If the conversion requires the array name to be altered, you
can change the Name field at any time.
Follow these steps to change the name field:
1. In Unisphere, select the gear icon in the top right of the dashboard.
2. Select Management, then Unisphere IPs.
3. Type a new name for the system in the Name field, then select Apply to save the changes.
4. Confirm that the name change is reflected in System > System View > Summary.

Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 21
550F/600F/650F
Enable Secure Shell (SSH) on the system
By default, the Secure Shell (SSH) protocol is disabled after an offline upgrade. To connect to the system and perform
advanced system maintenance, you need to enable SSH on the storage system. This service action allows you to run service
tools, such as service actions or service scripts, on the storage system. Once SSH is enabled, you or your service provider can
run the tools through a service portal. When the service tools have finished running, disable the SSH protocol to ensure the
system is secure.
Follow these steps to enable SSH:
1. In Unisphere, select Service > Service Tasks > Enable SSH.
2. Select Execute.

Disposal of the original storage processor assemblies

The two storage processor assemblies that were removed from your array belong to you, but can no longer be used with the
upgraded system. Contact your local recycling center for instructions on how to dispose of the hardware. Dell is not responsible
for the pick up or disposal of old hardware.
NOTE: Internal disks may contain sensitive data. Be sure to remove the disks and securely dispose of them before recycling
the rest of the SP.

22 Performing an offline data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 4
Performing an offline data in place
conversion for Unity XT 480/480F, 680/680F
and 880/880F
NOTE: See Unity XT DIP Technical Details for technical details of Unity XT DIP conversion paths and power supply
requirements before converting Low Line Unity XT 480/F or Unity XT 680/F to a Unity XT 880/F.
Take the following actions to perform an offline data in place conversion for Unity XT 480/480F, Unity XT 680/680F and Unity
XT 880/880F models.
NOTE: The offline conversion involves powering down the storage processor assemblies. When all SPs are down, all I/O
services stop and hosts lose access to the system. Before starting the conversion, you should disconnect all network
shares, LUNs, and VMware datastores from each host to prevent data loss. When the system is fully powered up, you can
reconnect the hosts to these storage resources.

CAUTION: The new storage processor assembly is locked to its configuration. Do not attempt to move internal
components.

Topics:
• Starting the offline hardware upgrade
• Preparing the SP assemblies for offline hardware upgrade
• Removing SP assembly A
• Installing SP assembly A
• Removing and installing SP assembly B
• Completing the offline hardware upgrade
• Verifying the new storage processor assembly
• Post-upgrade tasks

Starting the offline hardware upgrade

The upgrade procedure must begin in Unisphere before the physical hardware swap can occur.

Prerequisites
● Pause all synchronous replication sessions on the replication source array:
○ In Unisphere, navigate to Protection & Mobility > Replication.
○ Select the synchronous replication session, then click More Actions > Pause.
○ Wait for Unisphere to pause the selected replication session.
○ Pause any remaining synchronous replication sessions.
○ Click Refresh to verify that all synchronous replication sessions are paused.
● Verify the model number of the new system, located on the replacement SP's packaging.
● Working with hardware may cause electrostatic discharge that could damage your hardware. Before working with any
hardware, review the precautions when removing or replacing components.

Steps
1. In Unisphere, select Service, then Service Tasks.
2. Select Hardware Upgrade, then Execute.
3. Complete the Hardware Upgrade wizard.
a. Select Offline storage processor upgrade.

Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 23
 If you are unsure of which upgrade method to pick, review the considerations in Choosing an offline or an online
conversion before proceeding.
b. Select the target upgrade model from the list.
c. Perform a pre-upgrade health check (PUHC) to ensure the system is healthy before proceeding.
d. Review the Summary screen and ensure that the information displayed is correct.
The wizard halts the system.
4. Wait for the wizard to halt the system before continuing.
To ensure that the system is halted, check that the fault and power lights on both SPs are off, and that the amber fault
LEDs on both power supplies are lit. The solid green AC/DC power indicator LED will still be lit on the power supplies.

Figure 12. SP fault and power LEDs

Table 8. SP fault and power LEDs

Location Description

1 SP fault LED

2 SP power LED

3 Unsafe to remove SP LED

Preparing the SP assemblies for offline hardware

upgrade
Follow these tasks before removing the SP assembly to ensure that the upgrade is successful.

Prerequisites
Ensure that the fault and power lights on both SPs are off, and that the amber fault LEDs on both power supplies are lit. This
indicates that both SP assemblies have been halted successfully. The solid green AC/DC power indicator LED will still be lit on
the power supplies.
NOTE: DO NOT REMOVE an SP assembly while the "Unsafe to remove SP" LED shown below is lit.

Steps
1. Remove power cables from both SP assemblies.
2. Wait for the disk processor enclosure (DPE) to power off before continuing.
3. Place the provided cable clamps onto all front- and back-end cables including the I/O modules/fillers, embedded modules
and onboard ports of SP A, then remove all cables from the system.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.

24 Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 ● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 13. Cable clamp with labels

NOTE: After performing the conversion, be sure to reinsert the cables, I/O modules/fillers and embedded modules in
the same configuration after the new SP assembly is inserted, using the labels on the cable clamps as a guide. It is
recommended that you upgrade one SP assembly at a time to avoid reinserting parts into the wrong SP assembly.

Figure 14. DPE rear view with hardware component locations

Table 9. DPE hardware component locations

Location Description Location Description

1 Storage processor assembly 4 I/O module slots, 0 and 1

B

2 Storage processor assembly Embedded module

A

3 Power supply module

Removing SP assembly A
This procedure describes how to remove an SP assembly from the chassis. There are two SP assemblies. The top SP assembly
is considered to be upside-down and mirrors the bottom SP assembly. The illustration shows the removal of the bottom SP
assembly. The procedure for removing the top SP assembly is the same.

Prerequisites
Ensure that all cables are properly labeled using the cable clamps, and removed from the storage processor assembly.

Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 25
About this task
CAUTION: Do not remove an SP assembly while its "Unsafe to remove" LED is lit. The location of this LED is
described in Starting the offline hardware upgrade. If the LED is lit, the SP assembly has not been properly shut
down.

CAUTION: Because SP assembly include cooling fans, they should be removed for as short a time as possible. Do
not remove SP assemblies from a live system unless replacement parts are available.

Steps
1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power
supply.
NOTE: If the I/O module and network cables are not already labeled, label them clearly for reconnecting later.

Figure 15. Removing the power cable

2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the SP assembly.
NOTE: Do not remove any cables from the other SP assembly.

3. Pull the orange release trigger while gently pushing in on the SP assembly.
The hook disengages from the locking mechanism, and the release tab slides out.
NOTE: The SP assembly comes completely out of the chassis. Be prepared to support the SP assembly to avoid
dropping it.

26 Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 Figure 16. Disengaging the locking mechanism

4. Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands. Then, with both hands
supporting the SP assembly, pull the SP assembly fully out of the enclosure.

Figure 17. Removing the SP assembly

5. Place the SP assembly on a clean, flat, static-free work surface.

Installing SP assembly A
Install the new SP assembly to complete the physical hardware swap.

Steps
1. Align the pins on the top of the SP assembly with the grooves on the top of the chassis.
2. Slide the SP assembly into the chassis until it stops, about halfway in.

Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 27
 Figure 18. Sliding the SP assembly halfway into the chassis

3. Pull the black release tab out completely, and slide the rest of the SP assembly back into the chassis.
The black release tab slides back into the system as it is inserted.

Figure 19. Installing the SP assembly

4. Pull the orange release trigger and push in gently to re-engage the locking mechanism.
If the black release tab comes out when pulled, the locking mechanism is not engaged.
5. Transfer each I/O module, embedded module and power supply from the old SP into the same location on the new SP.
NOTE: Conversions to a Unity XT 880/F cannot be performed on Unity XT 480/F or Unity XT 680/F arrays that are
running with 120V Low Line power supplies without a step up transformer. Details are available over the Request for
Price Quotation (RPQ) process and contacting your sales representative.

Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, embedded
modules and power supplies are available on https://www.dell.com/unitydocs.
6. Connect each I/O module cable, embedded module cable and onboard cable into the same port from which it was removed.
NOTE: Do not insert the power cable.

28 Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
Removing and installing SP assembly B
About this task
You have just upgraded SP A. Now you are ready to upgrade SP B by repeating the following tasks that you just performed for
SP A.

Steps
1. Place the provided cable clamps onto all cables, including the I/O modules, embedded modules and onboard ports of SP B,
then remove all cables from the system.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.
● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 20. Cable clamp with labels

Figure 21. DPE rear view with hardware component locations

Table 10. DPE hardware component locations

Location Description Location Description

1 Storage processor assembly 4 I/O module slots, 0 and 1

B

2 Storage processor assembly Embedded module

A

3 Power supply module

Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 29
2. Remove SP B from the enclosure.
3. Install the new SP into the empty slot for SP B.
4. Transfer each I/O module, embedded module and power supply from the old SP into the same location on the new SP.
NOTE: Conversions to a Unity XT 880/F cannot be performed on Unity XT 480/F or Unity XT 680/F arrays that are
running with 120V Low Line power supplies without a step up transformer. Details are available over the Request for
Price Quotation (RPQ) process and contacting your sales representative.

Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, embedded
modules and power supplies are available on https://www.dell.com/unitydocs.
5. Connect each I/O module cable, embedded module cable and onboard cable into the same port from which it was removed.
NOTE: Do not insert the power cable.

Completing the offline hardware upgrade

Insert the power cables and complete the Hardware Upgrade wizard in Unisphere to finish the Data in Place conversion.

Prerequisites
Ensure that you have performed the physical swap of both storage processor assemblies. Check that all cables, power supplies,
I/O modules and embedded modules are in their proper location.
NOTE: Once the upgrade is complete, it is no longer possible to revert to the old SP assembly. The Data in Place
conversion process can be canceled at any point before restarting the system with the new SPs. For more information
about canceling the upgrade, see Canceling the Data in Place conversion

Steps
1. Insert power cables for both SP A and SP B to power on the system.
2. Wait for the system to power on and complete the upgrade.
NOTE: The system may take up to 120 minutes to restart. The SP Fault LEDs blink blue while the system is restarting,
and turns off when the system has restarted.

Figure 22. SP fault and power LEDs

Table 11. SP fault and power LEDs

Location Description

1 SP fault LED

2 SP power LED

3 Unsafe to remove SP LED

30 Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
3. Unisphere times out, closing the Hardware Upgrade. To verify that the upgrade was successful, log back into Unisphere
after the system has restarted, and confirm that the new model number on the System View page matches the new
hardware model number.
The wizard will not complete if the new SP assembly is not functional, and the old SPs must be returned to the system.
If the wizard does not complete, or states that the upgrade failed, troubleshoot the problem using the information in
Troubleshooting and check for hardware faults.
4. Place the corresponding new part number sticker over the Product Serial Number Tag (PSNT) part number field, and change
the model field to match the new hardware.
Refer to Upgrade conversion worksheet for part numbers of new hardware.

Figure 23. PSNT location on 25-slot DPE

NOTE: After a data in place conversion, the Performance dashboard in Unisphere resets and may appear blank until
new data is collected. If you require historical data from the dashboard, refer to KB article 519081 and call support.

Verifying the new storage processor assembly

About this task
Verify that the new storage processor assembly is recognized by your system, and operating correctly using the procedure that
follows.

Steps
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the storage processor assembly appears with OK status in the enclosure view.
You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view.
Select the DPE in the Enclosure dropdown menu and select the Rear view of the enclosure. Select the new storage
processor shown in this enclosure view.

Figure 24. Healthy storage processor A - example location

If the system health monitor shows the part as faulted, contact your service provider.

Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 31
Post-upgrade tasks
Complete these tasks after successfully upgrading the storage processor assemblies.

Completing the upgrade conversion worksheet

It is important that you complete the upgrade conversion worksheet to ensure that we receive the new product number of your
system. Refer to Update install base records.

Changing the array name field

Your array has both a Model field and a Name field. The model name updates automatically after the conversion is completed,
but the Name field does not change. When the array is first installed, the Name field defaults to the array serial number,
however the name of the array can be customized by the owner. If the conversion requires the array name to be altered, you
can change the Name field at any time.
Follow these steps to change the name field:
1. In Unisphere, select the gear icon in the top right of the dashboard.
2. Select Management, then Unisphere IPs.
3. Type a new name for the system in the Name field, then select Apply to save the changes.
4. Confirm that the name change is reflected in System > System View > Summary.

Enable Secure Shell (SSH) on the system

By default, the Secure Shell (SSH) protocol is disabled after an offline upgrade. To connect to the system and perform
advanced system maintenance, you need to enable SSH on the storage system. This service action allows you to run service
tools, such as service actions or service scripts, on the storage system. Once SSH is enabled, you or your service provider can
run the tools through a service portal. When the service tools have finished running, disable the SSH protocol to ensure the
system is secure.
Follow these steps to enable SSH:
1. In Unisphere, select Service > Service Tasks > Enable SSH.
2. Select Execute.

Disposal of the original storage processor assemblies

The two storage processor assemblies that were removed from your array belong to you, but can no longer be used with the
upgraded system. Contact your local recycling center for instructions on how to dispose of the hardware. Dell is not responsible
for the pick up or disposal of old hardware.
NOTE: Internal disks may contain sensitive data. Be sure to remove the disks and securely dispose of them before recycling
the rest of the SP.

32 Performing an offline data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 5
Performing the online data in place
conversion for Unity 300/400/500/600
and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
Take the following actions to perform an online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/
400F/450F/500F/550F/600F/650F models.
CAUTION: The new storage processor assembly is locked to its configuration. Do not attempt to move internal
components.

Topics:
• Starting the online hardware upgrade
• Preparing the SP assemblies for online upgrade
• Removing the first SP assembly
• Installing the new SP assembly
• Preparing the second SP for replacement
• Removing and installing the second SP
• Completing online hardware upgrade
• Verifying the new storage processor assembly
• Post-upgrade tasks

Starting the online hardware upgrade

The upgrade procedure must begin in Unisphere before the physical hardware swap can occur.

Prerequisites
CAUTION: Due to ETA 518863, the minimum required operating environment is Unity OE 4.3.1 or later. When
possible, upgrade to the latest code available before starting the data in place conversion.
● Pause all replication sessions on the replication source array:
○ In Unisphere, navigate to Protection & Mobility > Replication.
○ Select the replication session, then click More Actions > Pause.
○ Wait for Unisphere to pause the selected replication session.
○ Pause any remaining replication sessions.
○ Click Refresh to verify that all replication sessions are paused.
● Ensure that the combined CPU utilization is below 120%.
● Verify the model number of the new system, located on the replacement SP's packaging.
● Working with hardware may cause electrostatic discharge that could damage your hardware. Before working with any
hardware, review the precautions when removing or replacing components.

Steps
1. In Unisphere, select Service, then Service Tasks.
2. Select Hardware Upgrade, then Execute.
3. Complete the Hardware Upgrade wizard.
a. Select Online storage processor upgrade.

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 33
550F/600F/650F
 If you are unsure of which upgrade method to pick, review the considerations in Choosing an offline or an online
conversion before proceeding.
b. Select the target upgrade model from the list.
c. Perform a pre-upgrade health check (PUHC) to ensure the system is healthy before proceeding.
Refer to Troubleshooting for more information on failed pre-upgrade health checks.
d. Review the Summary screen and ensure that the information displayed is correct.
The wizard halts the storage processor assembly.
4. Wait for the wizard to halt the SP before continuing.
NOTE: The wizard directs you to replace either SP A or SP B. Follow the instructions in the wizard to replace the
correct SP.

Figure 25. Removing SP assembly - Example

To ensure that the SP is halted, check that the fault and power lights on the SP are off, and that the amber fault LEDs on
the power supply is lit. Do not remove an SP while the Unsafe to remove SP LED (3) is lit.

Figure 26. SP fault and power LEDs

Location Description

1 SP power LED

2 SP fault LED

3 Unsafe to remove SP LED

Preparing the SP assemblies for online upgrade

Follow these tasks before removing the SP assembly to ensure that the upgrade is successful.

Prerequisites
To ensure that the storage processor assembly is halted, check that the SP fault and power LEDs are both off. This indicates
that the SP assembly has been halted successfully. The power supply power LED remains green. Management Ethernet
connection LEDs also remain lit.

NOTE: DO NOT REMOVE an SP assembly while the "Unsafe to remove SP" LED shown below is lit.

34 Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 NOTE: The Data in Place conversion process can be canceled at any point before replacing the first SP. To cancel the
upgrade, re-seat the original SP by pulling the SP out an inch or so, and then reinsert it. For more information about
cancelling the upgrade, see Canceling the Data in Place conversion.

Steps
1. Remove the power cable from the SP indicated in the Hardware Upgrade wizard in Unisphere.
Leave all cables plugged into the other SP while replacing this SP.
2. Wait for the SP to power off before continuing.
3. Place the provided cable clamps onto all front- and back-end cables, including the I/O modules, CNA ports, and onboard
ports of the SP, then remove all cables from the SP.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.
● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 27. Cable clamp with labels

NOTE: After performing the conversion, be sure to reinsert the I/O modules, CNA SFPs and cables in the same
configuration after the new SP assembly is inserted, using the labels on the cable clamps as a guide.

1 2 3

x4 10 GbE
3 2
x4
1 0
4
4
1
1
MAC:
3 2
5
5
DC
AC
1 GbE

1 GbE
AC
DC
5
5
MAC:
2 3
1 1 4
4
2 3 0 1
10 GbE x4 x4

Figure 28. DPE rear view with component locations

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 35
550F/600F/650F
 Table 12. DPE rear view descriptions
Location Description Location Description

1 Power supply module (SP B) 3 Ultraflex I/O module slots

(SP B), filler modules shown

2 Storage processor assembly 4 SP A

(SP B)

Removing the first SP assembly

This procedure describes how to remove SP assembly B from the enclosure. There are two SP assemblies: SP A and SP B. The
top SP assembly is SP B, and mirrors the bottom SP assembly, SP A. The illustration shows removal of SP assembly B. The
procedure for removing SP assembly A is the same.

Prerequisites
Ensure that all cables attached to the SP assembly to be replaced are properly labeled using the cable clamps, and removed
from the SP assembly. Only replace the SP assembly that is indicated in the Hardware Upgrade wizard in Unisphere.

Steps
1. Pull the torque limit screw handle out of the SP assembly (1).
2. Turn the handle counterclockwise to release the SP assembly from the enclosure (1). As the handle is turned, the SP
assembly extracts out of the enclosure. When outward movement stops, the SP assembly is ready for removal.
CAUTION: The SP assembly is heavy. Exercise caution when removing the SP assembly to avoid personal
injury and/or damage to the equipment.

36 Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 1

CL5720

Figure 29. Remove an SP assembly

3. Use the handle to pull the SP assembly outward enough to grasp the sides with both hands (2). Then with both hands
supporting the SP assembly, pull the SP assembly fully out of the enclosure.
4. Place the SP assembly on a clean, flat static-free work surface.

Installing the new SP assembly

Install the new SP assembly to complete the physical hardware swap.

Steps
1. Align the SP assembly with the enclosure slot and slide it into the slot until it stops (1).
2. If the conversion kit shipped with extra power supplies, install the new power supply.
Do not transfer the power supply in the next step if you install a new power supply.
NOTE: All data in place All-Flash Array (AFA) conversions from a Unity x00F series to a Unity x50F series include two
new power supplies. Review KB 520323 for additional information if you did not receive new power supplies for this
specific type of conversion.

3. Transfer each I/O module, CNA SFP and power supply from the old SP into the same location on the new SP.
For more documentation on removing and installing customer replaceable units, such as I/O modules, CNA SFPs, and power
supplies, go to https://www.dell.com/unitydocs.
4. Connect each I/O module cable, CNA cable and onboard cable into the same port from which it was removed.

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 37
550F/600F/650F
5. Turn the orange torque limit screw handle clockwise until you hear a click sound from the handle (1). The click sound
indicates the torque limit is reached and the SP assembly is seated in the enclosure.
6. Push the orange torque limit screw handle into the SP assembly until you hear a click sound from the handle (2). The click
sound indicates screw handle is secured in the assembly.
1

CL5721

Figure 30. Installing the SP assembly

7. Connect the power cord to the power supply and secure the cord with the retention bail at the connector.

Preparing the second SP for replacement

Return to Unisphere to continue the data in place conversion.

Prerequisites
Ensure that you have performed the physical swap of the first storage processor assembly. Check that all cables, power
supplies, I/O modules, and embedded modules are in their proper location. The green power supply LED and the amber fault LED
on the SP should be lit.

Steps
1. Return to Unisphere, and wait for services to restart on the first SP.
2. Wait for Unisphere to halt the other SP.
3. Once the other SP is halted, continue to Removing and installing the second SP assembly.

38 Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 Removing and installing the second SP
About this task
You have just upgraded the first SP. Now you are ready to upgrade the second SP by repeating the following tasks that you just
performed for the first SP.

Steps
1. Remove the power cable from the SP indicated in the Hardware Upgrade wizard in Unisphere.
Leave all cables plugged into the other SP while replacing this SP.
2. Wait for the SP to power off before continuing.
3. Place the provided cable clamps onto all cables, including the I/O module cables, CNA cables, and onboard ports cables of
the SP.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.

Figure 31. Cable clamp with labels

1 2 3

x4 10 GbE
3 2
x4
1 0
4
4
1
1
MAC:
3 2
5
5
DC
AC
1 GbE

1 GbE
AC
DC
5
5
MAC:
2 3
1 1 4
4
2 3 0 1
10 GbE x4 x4

Figure 32. DPE rear view with component locations

Table 13. DPE rear view descriptions

Location Description Location Description

1 Power supply module (SP B) 3 Ultraflex I/O module slots

(SP B), filler modules shown

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 39
550F/600F/650F
 Table 13. DPE rear view descriptions (continued)
Location Description Location Description

2 Storage processor assembly 4 SP A

(SP B)

4. Remove marked cables from the SP.

5. Remove the SP from the enclosure.
6. If the conversion kit shipped with extra power supplies, install the new power supply.
Do not transfer the power supply in the next step if you install a new power supply.
NOTE: All data in place All-Flash Array (AFA) conversions from a Unity x00F series to a Unity x50F series include two
new power supplies. Review KB 520323 for additional information if you did not receive new power supplies for this
specific type of conversion.

7. Transfer each I/O module, CNA SFP and power supply from the old SP into the same location on the new SP.
Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, CNA SFPs,
and power supplies, is available on https://www.dell.com/support.
8. Install the new SP into the empty slot for the SP.
9. Connect each I/O module cable, CNA cable and onboard cable into the same port from which it was removed.

Completing online hardware upgrade

Insert the power cables and complete the Hardware Upgrade wizard in Unisphere to finish the Data in Place conversion.

Prerequisites
Ensure that you have performed the physical swap of both storage processor assemblies. Check that all cables, power supplies,
I/O modules and CNA adaptors are in their proper location.
NOTE: Once the upgrade is complete, it is no longer possible to revert to the old SP assembly. For more information about
canceling the upgrade, see Canceling the Data in Place conversion

Steps
1. Insert the power cable into the SP to power on the system.
2. Wait for the SP to power on and complete the upgrade.
NOTE: The SP may take up to 120 minutes to restart. The SP Fault LED blinks blue while the system is restarting, and
turns off when the SP has restarted.

Figure 33. SP fault and power LEDs

Location Description

1 SP power LED

2 SP fault LED

40 Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 Location Description

3 Unsafe to remove SP LED

3. Confirm that the new model number on the System View page matches the new hardware model number.
If Unisphere timed out and closed the Hardware Upgrade wizard, log back into Unisphere.
The wizard will not complete if the new SP assembly is not functional, and the old SPs must be returned to the system.
If the wizard does not complete, or states that the upgrade failed, troubleshoot the problem using the information in
Troubleshooting and check for hardware faults.
4. Place the corresponding new part number sticker over the Product Serial Number Tag (PSNT) part number field, and change
the model field to match the new hardware.
Refer to Upgrade conversion worksheet for part numbers of new hardware.

91
78
56
34 N)
12
M0 RO
FN BE
: (O
/SN 78
9
ID 6-
OD 45
PR 3-
: 12
PN

91
78
56
34 )
12 ON
M0 BE
R
FN
N: 89
(O
/S -7
ID 56
OD -4
PR 23
:1
PN

CL5779

Figure 34. PSNT location on 12-slot DPE

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 41
550F/600F/650F
 1
89
67
45
23
M01
FN
N: )
ID
/S ON
OD BER
PR 9 (O
78
6-
45
3-
: 12
PN

91
78
4 56
1 23
M0
: FN
/ SN N)
ID ERO
OD ( OB
PR 89
6 -7
45
3-
: 12
PN

CL5780

Figure 35. PSNT location on 25-slot DPE

Verifying the new storage processor assembly

About this task
Verify that the new storage processor assembly is recognized by your system, and operating correctly using the procedure that
follows.

Steps
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the storage processor assembly appears with OK status in the enclosure view.
You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view.
Select the DPE in the Enclosure dropdown menu and select the Rear view of the enclosure. Select the new storage
processor shown in this enclosure view.

Figure 36. Healthy storage processor A - example location

If the system health monitor shows the part as faulted, contact your service provider.

42 Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/
550F/600F/650F
 Post-upgrade tasks
Complete these tasks after successfully upgrading the storage processor assemblies.

Completing the upgrade conversion worksheet

It is important that you complete the upgrade conversion worksheet to ensure that we receive the new product number of your
system. Refer to Update install base records.

Changing the array name field

Your array has both a Model field and a Name field. The model name updates automatically after the conversion is completed,
but the Name field does not change. When the array is first installed, the Name field defaults to the array serial number,
however the name of the array can be customized by the owner. If the conversion requires the array name to be altered, you
can change the Name field at any time.
Follow these steps to change the name field:
1. In Unisphere, select the gear icon in the top right of the dashboard.
2. Select Management, then Unisphere IPs.
3. Type a new name for the system in the Name field, then select Apply to save the changes.
4. Confirm that the name change is reflected in System > System View > Summary.

Disposal of the original storage processor assemblies

The two storage processor assemblies that were removed from your array belong to you, but can no longer be used with the
upgraded system. Contact your local recycling center for instructions on how to dispose of the hardware. Dell is not responsible
for the pick up or disposal of old hardware.
NOTE: Internal disks may contain sensitive data. Be sure to remove the disks and securely dispose of them before recycling
the rest of the SP.

Performing the online data in place conversion for Unity 300/400/500/600 and Unity 300F/350F/400F/450F/500F/ 43
550F/600F/650F
 6
Performing an online data in place conversion
for Unity XT 480/480F, 680/680F and
880/880F
NOTE: See Unity XT DIP Technical Details for technical details of Unity XT DIP conversion paths and power supply
requirements before converting Low Line Unity XT 480/F or Unity XT 680/F to a Unity XT 880/F.
Take the following actions to perform an online data in place conversion for Unity XT 480/480F, Unity XT 680/680F and Unity
XT 880/880F models.
CAUTION: The new storage processor assembly is locked to its configuration. Do not attempt to move internal
components.

Topics:
• Starting the online hardware upgrade
• Preparing the SP assemblies for online upgrade
• Removing the first SP assembly
• Installing the new SP assembly
• Preparing the second SP for replacement
• Removing and installing the second SP assembly
• Completing the online hardware upgrade
• Verifying the new storage processor assembly
• Post-upgrade tasks

Starting the online hardware upgrade

The upgrade procedure must begin in Unisphere before the physical hardware swap can occur.

Prerequisites
● Pause all replication sessions on the replication source array:
○ In Unisphere, navigate to Protection & Mobility > Replication.
○ Select the replication session, then click More Actions > Pause.
○ Wait for Unisphere to pause the selected replication session.
○ Pause any remaining replication sessions.
○ Click Refresh to verify that all replication sessions are paused.
● Ensure that the combined CPU utilization is below 120%.
● Verify the model number of the new system, located on the replacement SP's packaging.
● Working with hardware may cause electrostatic discharge that could damage your hardware. Before working with any
hardware, review the precautions when removing or replacing components.

Steps
1. In Unisphere, select Service, then Service Tasks.
2. Select Hardware Upgrade, then Execute.
3. Complete the Hardware Upgrade wizard.
a. Select Online storage processor upgrade.
If you are unsure of which upgrade method to pick, review the considerations in Choosing an offline or an online
conversion before proceeding.

44 Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 b. Select the target upgrade model from the list.
c. Perform a pre-upgrade health check (PUHC) to ensure the system is healthy before proceeding.
Refer to Troubleshooting for more information on failed pre-upgrade health checks.
d. Review the Summary screen and ensure that the information displayed is correct.
The wizard halts the storage processor assembly.
4. Wait for the wizard to halt the SP before continuing.
NOTE: The wizard directs you to replace either SP A or SP B. Follow the instructions in the wizard to replace the
correct SP.

Figure 37. Removing SP assembly - Example

To ensure that the SP is halted, check that the fault and power lights on the SP are off, and that the amber fault LEDs on
the power supply is lit. Do not remove an SP while the Unsafe to remove SP LED (3) is lit.

Figure 38. SP fault and power LEDs

Table 14. SP fault and power LEDs

Location Description

1 SP fault LED

2 SP power LED

3 Unsafe to remove SP LED

Preparing the SP assemblies for online upgrade

Follow these tasks before removing the SP assembly to ensure that the upgrade is successful.

Prerequisites
To ensure that the storage processor assembly is halted, check that the SP fault and power LEDs are both off. This indicates
that the SP assembly has been halted successfully. The power supply power LED remains green. Management Ethernet
connection LEDs also remain lit.

NOTE: DO NOT REMOVE an SP assembly while the "Unsafe to remove SP" LED shown below is lit.

Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 45
 NOTE: The Data in Place conversion process can be canceled at any point before replacing the first SP. To cancel the
upgrade, re-seat the original SP by pulling the SP out an inch or so, and then reinsert it. For more information about
cancelling the upgrade, see Canceling the Data in Place conversion.

Steps
1. Remove the power cable from the SP indicated in the Hardware Upgrade wizard in Unisphere.
Leave all cables plugged into the other SP while replacing this SP.
2. Wait for the SP to power off before continuing.
3. Place the provided cable clamps onto all front- and back-end cables, including the I/O modules, embedded modules, and
onboard ports of the SP, then remove all cables from the SP.
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.
● Ensure that all cables are set into the grooves in the cable clamp as seen in the illustration below, and that no cables are
pinched in the space between the grooves.

Figure 39. Cable clamp with labels

NOTE: After performing the conversion, be sure to reinsert the be sure to reinsert the cables, I/O modules and
embedded modules in the same configuration after the new SP assembly is inserted, using the labels on the cable clamps
as a guide.

Figure 40. DPE rear view with hardware component locations

46 Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 Table 15. DPE hardware component locations
Location Description Location Description

1 Storage processor assembly 4 I/O module slots, 0 and 1

B

2 Storage processor assembly Embedded module

A

3 Power supply module

Removing the first SP assembly

This procedure describes how to remove an SP assembly from the chassis. There are two SP assemblies. The top SP assembly
is considered to be upside-down and mirrors the bottom SP assembly. The illustration shows the removal of the bottom SP
assembly. The procedure for removing the top SP assembly is the same.

Prerequisites
Ensure that all cables attached to the SP assembly to be replaced are properly labeled using the cable clamps, and removed
from the SP assembly. Only replace the SP assembly that is indicated in the Hardware Upgrade wizard in Unisphere.

Steps
1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power
supply.
NOTE: If the I/O module and network cables are not already labeled, label them clearly for reconnecting later.

Figure 41. Removing the power cable

2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the SP assembly.
NOTE: Do not remove any cables from the other SP assembly.

3. Pull the orange release trigger while gently pushing in on the SP assembly.
The hook disengages from the locking mechanism, and the release tab slides out.
NOTE: The SP assembly comes completely out of the chassis. Be prepared to support the SP assembly to avoid
dropping it.

Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 47
 Figure 42. Disengaging the locking mechanism

4. Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands. Then, with both hands
supporting the SP assembly, pull the SP assembly fully out of the enclosure.

Figure 43. Removing the SP assembly

5. Place the SP assembly on a clean, flat, static-free work surface.

Installing the new SP assembly

Install the new SP assembly to complete the physical hardware swap.

Steps
1. Align the pins on the top of the SP assembly with the grooves on the top of the chassis.
2. Transfer each I/O module, embedded module and power supply from the old SP into the same location on the new SP.
NOTE: Conversions to a Unity XT 880/F cannot be performed on Unity XT 480/F or Unity XT 680/F arrays that are
running with 120V Low Line power supplies without a step up transformer. Details are available over the Request for
Price Quotation (RPQ) process and contacting your sales representative.

Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, embedded
modules and power supplies are available on https://www.dell.com/unitydocs.

48 Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
3. Connect each I/O module cable, embedded module cable and onboard cable into the same port from which it was removed.
4. Slide the SP assembly into the chassis until it stops, about halfway in.

Figure 44. Sliding the SP assembly halfway into the chassis

5. Pull the black release tab out completely, and slide the rest of the SP assembly back into the chassis.
The black release tab slides back into the system as it is inserted.

Figure 45. Installing the SP assembly

6. Pull the orange release trigger and push in gently to re-engage the locking mechanism.
If the black release tab comes out when pulled, the locking mechanism is not engaged.
7. Connect the power cable to the power supply and secure the cable with the retention bail at the connector.

Preparing the second SP for replacement

Return to Unisphere to continue the data in place conversion.

Prerequisites
Ensure that you have performed the physical swap of the first storage processor assembly. Check that all cables, power
supplies, I/O modules, and embedded modules are in their proper location. The green power supply LED and the amber fault LED
on the SP should be lit.

Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 49
Steps
1. Return to Unisphere, and wait for services to restart on the first SP.
2. Wait for Unisphere to halt the other SP.
3. Once the other SP is halted, continue to Removing and installing the second SP assembly.

Removing and installing the second SP assembly

About this task
You have just upgraded the first SP. Now you are ready to upgrade the second SP by repeating the following tasks that you just
performed for the first SP.

Steps
1. Remove the power cable from the SP indicated in the Hardware Upgrade wizard in Unisphere.
Leave all cables plugged into the other SP while replacing this SP.
2. Wait for the SP to power off before continuing.
3. Place the provided cable clamps onto all cables, including the I/O modules, embedded modules and onboard ports of the SP,
then remove all cables from the system..
● Clearly mark all cable clamps with meaningful and detailed information about where cables connect, which aids in
re-connection following the conversion process.
● All front- and back-end cables that connect to an I/O module in a slot use one cable clamp.
● All cable clamps will be used for both SP assemblies.

Figure 46. Cable clamp with labels

Figure 47. DPE rear view with hardware component locations

50 Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 Table 16. DPE hardware component locations
Location Description Location Description

1 Storage processor assembly 4 I/O module slots, 0 and 1

B

2 Storage processor assembly Embedded module

A

3 Power supply module

4. Remove marked cables from the SP.

5. Remove the SP from the enclosure.
6. Transfer each I/O module, embedded module and power supply from the old SP into the same location on the new SP.
NOTE: Conversions to a Unity XT 880/F cannot be performed on Unity XT 480/F or Unity XT 680/F arrays that are
running with 120V Low Line power supplies without a step up transformer. Details are available over the Request for
Price Quotation (RPQ) process and contacting your sales representative.

Documentation with detailed steps for removing and installing customer replaceable units, such as I/O modules, embedded
modules and power supplies are available on https://www.dell.com/unitydocs.
7. Install the new SP into the empty slot for the SP.
8. Connect each I/O module cable, embedded module cable and onboard cable into the same port from which it was removed.
NOTE: Do not insert the power cable.

Completing the online hardware upgrade

Insert the power cables and complete the Hardware Upgrade wizard in Unisphere to finish the Data in Place conversion.

Prerequisites
Ensure that you have performed the physical swap of both storage processor assemblies. Check that all cables, power supplies,
I/O modules and embedded modules are in their proper location.
NOTE: Once the upgrade is complete, it is no longer possible to revert to the old SP assembly. For more information about
canceling the upgrade, see Canceling the Data in Place conversion

Steps
1. Insert the power cable into the SP to power on the system.
2. Wait for the SP to power on and complete the upgrade.
NOTE: The SP may take up to 120 minutes to restart. The SP Fault LED blinks blue while the system is restarting, and
turns off when the SP has restarted.

Figure 48. DPE rear view with hardware component locations

Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 51
 Table 17. DPE hardware component locations
Location Description Location Description

1 Storage processor assembly 4 I/O module slots, 0 and 1

B

2 Storage processor assembly Embedded module

A

3 Power supply module

3. Confirm that the new model number on the System View page matches the new hardware model number.
If Unisphere timed out and closed the Hardware Upgrade wizard, log back into Unisphere.
The wizard will not complete if the new SP assembly is not functional, and the old SPs must be returned to the system.
If the wizard does not complete, or states that the upgrade failed, troubleshoot the problem using the information in
Troubleshooting and check for hardware faults.
4. Place the corresponding new part number sticker over the Product Serial Number Tag (PSNT) part number field, and change
the model field to match the new hardware.
Refer to Upgrade conversion worksheet for part numbers of new hardware.

Figure 49. PSNT location on 25-slot DPE

Verifying the new storage processor assembly

About this task
Verify that the new storage processor assembly is recognized by your system, and operating correctly using the procedure that
follows.

Steps
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the storage processor assembly appears with OK status in the enclosure view.
You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view.
Select the DPE in the Enclosure dropdown menu and select the Rear view of the enclosure. Select the new storage
processor shown in this enclosure view.

52 Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F
 Figure 50. Healthy storage processor A - example location

If the system health monitor shows the part as faulted, contact your service provider.

Post-upgrade tasks
Complete these tasks after successfully upgrading the storage processor assemblies.

Completing the upgrade conversion worksheet

It is important that you complete the upgrade conversion worksheet to ensure that we receive the new product number of your
system. Refer to Update install base records.

Changing the array name field

Your array has both a Model field and a Name field. The model name updates automatically after the conversion is completed,
but the Name field does not change. When the array is first installed, the Name field defaults to the array serial number,
however the name of the array can be customized by the owner. If the conversion requires the array name to be altered, you
can change the Name field at any time.
Follow these steps to change the name field:
1. In Unisphere, select the gear icon in the top right of the dashboard.
2. Select Management, then Unisphere IPs.
3. Type a new name for the system in the Name field, then select Apply to save the changes.
4. Confirm that the name change is reflected in System > System View > Summary.

Disposal of the original storage processor assemblies

The two storage processor assemblies that were removed from your array belong to you, but can no longer be used with the
upgraded system. Contact your local recycling center for instructions on how to dispose of the hardware. Dell is not responsible
for the pick up or disposal of old hardware.
NOTE: Internal disks may contain sensitive data. Be sure to remove the disks and securely dispose of them before recycling
the rest of the SP.

Performing an online data in place conversion for Unity XT 480/480F, 680/680F and 880/880F 53
 A
Upgrade conversion worksheet
Complete this worksheet after performing the conversion to update the Install Base Group (IBG) Records.
Topics:
• Update install base records
• Upgrade conversion worksheet

Update install base records

Follow these instructions to update the install base records. Up-to-date install base records allows Dell to pro-actively contact
customers in case of known issues.

For customers and Dell personnel

Copy and paste Sections 1, 2, and 3 of the Upgrade conversion worksheet into a Microsoft Word document or text document
and complete the information as required. An example of a completed upgrade conversion worksheet is available in Example -
Completed upgrade conversion worksheet. Save the document as "Upgrade Conversion Worksheet".
Customers: Contact your Account team/Partner/Service provider and provide information from your completed "Upgrade
Conversion Worksheet".
Dell Personnel: Perform these steps:
1. Navigate to Administrative Support | Dell US (https://www.dell.com/support/incidents-online/en-us/contactus/adm-
support) and 'Sign In' using single sign-on (SSO).
2. Under the More Support & Solutions heading, click Install Base/Asset Maintenance.
3. Under Tell us More, select Install Base/Asset Maintenance.
4. Under the Select one menu, choose Dell Product ID.
5. Type your Unity array serial number and click Submit.
6. Click Create Service Request.
7. Set Quantity of assets affected to 1.
8. Specify Case Details as shown below:

9. Refer to Tables 17 and 18, and type your source array Old (900 level) Part Number and target New (900 level) Part
Number part numbers in the appropriate fields:

10. The Request Description field is required and must be filled in. For example, you could write: Update Install Base Record
for Unity array per attached "Upgrade Conversion Worksheet".
11. Click Add Attachments, upload the completed "Upgrade conversion worksheet" you created earlier, and click Submit.

54 Upgrade conversion worksheet

For Partners
Copy and paste Sections 1, 2, and 3 of the Upgrade conversion worksheet into a Microsoft Word document or text document
and complete the information as required. An example of a completed upgrade conversion worksheet is available in Example -
Completed upgrade conversion worksheet. Save the document as "Upgrade conversion worksheet".
Perform these steps:
1. Navigate to Administrative Support | Dell US (https://www.dell.com/support/incidents-online/en-us/contactus/adm-
support) and 'Sign In' using single sign-on (SSO).
2. Under the More Support & Solutions heading, click Install Base/Asset Maintenance.
3. Under Tell us More, select Install Base/Asset Maintenance.
4. Under the Select one menu, choose Site ID.
5. Type your Site ID/UCID and click Submit.
6. Click Create Service Request.
7. Set Quantity of assets affected to 1.
8. Specify Case Details as shown below:

9. The Request Description field is required and must be filled in. For example, you could write: Update Install Base Record
for Unity array per attached "Upgrade conversion worksheet".
10. Click Add Attachments, upload the completed "Upgrade conversion worksheet" you created earlier, and click Submit.

Upgrade conversion worksheet

Section 1: General Information
Sales order number for this conversion:
Customer:
Customer contact name:
Customer contact phone number:
Customer Party/Site ID number:
Installation or completion date:
Dell Customer Engineer name (if applicable):
Dell Customer Engineer email address (if applicable):
Task or Service Request (SR) number (if applicable):

Section 2: Unity System Installation Details

Unity serial number (on the PSNT):
Current Unity OE software version:
Unity Service Tag (if available):

Upgrade conversion worksheet 55

Section 3: Unity Hardware Upgrade Conversion
Unity model number change (refer to the following tables for the 900 level part numbers).
Original array model and 900 level part number:
New array model and 900 level part number:

Table 18. Unity SP model and 900 level part numbers for Hybrid arrays
Hybrid arrays
Unity 300 900-542-002
Unity 400 900-542-004
Unity 500 900-542-005
Unity 600 900-542-010
Unity XT 480 900-564-120
Unity XT 680 900-564-121
Unity XT 880 900-564-122

Table 19. Unity SP model and 900 level part numbers for All Flash arrays
All Flash arrays
Unity 300F 900-542-012
Unity 350F 900-538-011
Unity 400F 900-542-013
Unity 450F 900-538-012
Unity 500F 900-542-014
Unity 550F 900-538-013
Unity 600F 900-542-015
Unity 650F 900-538-014
Unity XT 480F 900-564-014
Unity XT 680F 900-564-015
Unity XT 880F 900-564-016

Example - Completed upgrade conversion worksheet

Section 1: General Information

Sales order number for this conversion: 1234567
Customer: ABC Company
Customer contact name: John Doe
Customer contact phone number: 555-123-4567
Customer Party ID/Site number: 987654
Installation or completion date: 9-13-2018
Dell Customer Engineer name (if applicable):
Dell Customer Engineer email address (if applicable):
Task or Service Request (SR) number (if applicable):

56 Upgrade conversion worksheet

Section 2: Unity System Installation Details
Unity serial number (on the PSNT): FNM00000000000
Current Unity OE software version: 5.2.0.0.5.001
Unity Service Tag: 1A2B3C4

Section 3: Unity Hardware Upgrade Conversion

Unity model number change
Original array model and 900 level part number: Unity 400, 900-542-004
New array model and 900 level part number: Unity 500, 900-542-005

Upgrade conversion worksheet 57

 B
Troubleshooting
Topics:
• Troubleshooting

Troubleshooting
This section describes possible issues and workarounds, limitations, and things to be aware of when upgrading the storage
processor assembly.

Detected incorrect hardware

If, after performing the conversion, the storage processor assembly hardware type does not match what was selected at the
start of the wizard, the system will enter Service Mode. The system will not exit Service Mode until the original SP assemblies
are restored. Replacing the original SP assemblies will cancel the existing conversion process. Start a new conversion process to
continue.
The issue can occur if the wrong SP assembly hardware type was selected at the beginning of the wizard. If you are sure that
the right hardware is being used, please contact your service provider.

Pre-Upgrade Health Check failed

Excessive CPU utilization - The PUHC fails when the combined CPU utilization is above 120%. To resolve the failure, close the
Hardware Upgrade Wizard, reduce workload on the system, then restart the wizard.
NOTE: The CPU utilization warning can be bypassed, and the upgrade process continued by clicking Retry. However, if you
continue the upgrade with excessive CPU utilization levels, you may experience poor performance during the upgrade, and
other failures may occur.

Hardware Upgrade fails; fault LED lit

After replacing the second SP assembly, the Hardware Upgrade wizard might display the message "Hardware Upgrade has
Failed", with the option to retry the upgrade. The fault LED on the SP assembly might also turn on.
Do not click Retry. Refresh Unisphere to see if the failure message clears. Wait at least 120 minutes after replacing the second
SP assembly for the array to stabilize from the conversion.
Review the upgrade logs to determine if the error is due to stale data in the wizard, or a true failed upgrade. The upgrade
log files are located in /var/tmp/upgrade/upgrade.log. Obtain the upgrade status by using the /sys/upgrade show
command. For more information about using Unisphere CLI commands, refer to the Dell Unity™ Family Unisphere® Command
Line Interface User Guide. For more information about this issue, refer to KB519171.
If, after waiting 120 minutes, the Hardware Upgrade wizard states that the upgrade has failed, and you cannot confirm the
upgrade's status in the logs, contact your service provider.

Hardware Upgrade wizard shows incorrect SP to be replaced

After replacing the second SP assembly, the Hardware Upgrade might ask you to replace the same SP assembly that was
previously replaced.
Ignore the error and continue to replace the second SP assembly. To avoid the error, cancel the hardware upgrade and update
the operating environment to the latest version.

58 Troubleshooting
All other failures
If any failure occurs during the conversion process, the system will enter Service Mode. Record the error and contact your
service provider. The conversion can be canceled and the system can be brought back online by restoring the original Storage
Processors.

Canceling the Data in Place conversion

The following table describes the situations in which you can cancel the DIP conversion and revert to the original storage
processor assembly. Once the new SP assemblies have been inserted and the upgrade has been completed, it is no longer
possible to revert to the original SP assembly.

Situation Procedure to revert to original SP

(Offline conversions only) The new SP assemblies have been Replace the original SP assemblies and restart the system.
inserted, but have not been powered on The system automatically cancels the DIP conversion.
(Offline conversions only) The new SP assemblies have been Replace the original SP assemblies and restart the system.
inserted, but the new hardware has a fault The system automatically cancels the DIP conversion.
(Online conversions only) The Hardware Upgrade wizard Wait until the Hardware Upgrade displays "REMOVE THIS
started, but no SP assemblies were replaced. SP." Power on the SP that is indicated in the wizard by pulling
it out about an inch, and then reinserting it.
The health check failed Click Cancel in the Hardware Upgrade wizard.

NOTE: The DIP conversion can also be canceled in these situations via the Unisphere CLI using the command /sys/
upgrade cancel. For more information about using Unisphere CLI commands, see the Dell Unity™ Family Unisphere®
Command Line Interface User Guide.

Troubleshooting 59