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Class X CBSE AI (417) – Topic- “Communication Skills”

The document contains a series of 25 multiple choice questions and 15 short answer questions focused on communication skills for Class X CBSE AI (417). It covers various aspects of communication, including types, barriers, and the importance of effective communication. The questions aim to assess understanding of verbal and non-verbal communication, feedback, active listening, and the role of empathy.

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6 views5 pages

Class X CBSE AI (417) – Topic- “Communication Skills”

The document contains a series of 25 multiple choice questions and 15 short answer questions focused on communication skills for Class X CBSE AI (417). It covers various aspects of communication, including types, barriers, and the importance of effective communication. The questions aim to assess understanding of verbal and non-verbal communication, feedback, active listening, and the role of empathy.

Uploaded by

Technical Education
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Class X CBSE AI (417) – Topic: “Communication Skills” questions and answers:

25 Multiple Choice Questions (MCQs) – 1 Mark Each

1. Which one is NOT a form of communication?


a) Verbal
b) Non-verbal
c) Written
d) Cooking
→ d) Cooking
2. Which of these is an example of verbal communication?
a) Eye contact
b) Body language
c) Talking on the phone
d) Handshake
→ c) Talking on the phone
3. Communication is a two-way process that includes:
a) Speaking and writing
b) Speaking and listening
c) Sending and receiving messages
d) Only listening
→ c) Sending and receiving messages
4. The process of converting ideas into a message is called:
a) Receiving
b) Decoding
c) Encoding
d) Feedback
→ c) Encoding
5. Which is NOT a barrier to communication?
a) Noise
b) Poor listening
c) Clarity
d) Language difference
→ c) Clarity
6. What is the meaning of feedback in communication?
a) Noise in the environment
b) The reply or response of the receiver
c) Body language
d) None of these
→ b) The reply or response of the receiver
7. Which of the following is an example of non-verbal communication?
a) Writing an email
b) Talking to a friend
c) Smiling
d) Reading a book
→ c) Smiling
8. The sender in communication is also known as the:
a) Decoder
b) Listener
c) Encoder
d) Channel
→ c) Encoder
9. Which of these is NOT a part of the communication process?
a) Sender
b) Receiver
c) Microwave
d) Feedback
→ c) Microwave
10. Good communication skills include:
a) Interrupting the speaker
b) Speaking loudly
c) Active listening
d) Avoiding eye contact
→ c) Active listening
11. Which communication method uses gestures, posture, and facial expressions?
a) Verbal
b) Written
c) Non-verbal
d) Oral
→ c) Non-verbal
12. The medium through which communication is passed is known as:
a) Channel
b) Message
c) Decoder
d) Feedback
→ a) Channel
13. Which is the most formal type of communication?
a) Verbal
b) Non-verbal
c) Written
d) Facial
→ c) Written
14. Listening attentively without interruption is an example of:
a) Passive listening
b) Aggressive listening
c) Active listening
d) Selective listening
→ c) Active listening
15. Tone of voice is part of:
a) Verbal communication
b) Written communication
c) Non-verbal communication
d) All of these
→ c) Non-verbal communication
16. Which of the following shows poor communication?
a) Clear message
b) Good posture
c) Interrupting often
d) Giving feedback
→ c) Interrupting often
17. What is empathy in communication?
a) Speaking slowly
b) Arguing effectively
c) Understanding others’ feelings
d) Listening without hearing
→ c) Understanding others’ feelings
18. Formal communication is usually done through:
a) Text messages
b) Emails and letters
c) Hand signals
d) Casual chats
→ b) Emails and letters
19. Which skill is important for group discussions?
a) Shouting
b) Dominating
c) Listening actively
d) Avoiding participation
→ c) Listening actively
20. Written communication includes:
a) Hand gestures
b) Speaking
c) Email
d) Eye contact
→ c) Email
21. A feedback message is sent by the:
a) Sender
b) Channel
c) Receiver
d) Decoder
→ c) Receiver
22. Which is NOT a characteristic of effective communication?
a) Clarity
b) Accuracy
c) Rudeness
d) Feedback
→ c) Rudeness
23. The act of receiving and interpreting a message is called:
a) Encoding
b) Feedback
c) Decoding
d) Channeling
→ c) Decoding
24. Nodding during conversation usually means:
a) Anger
b) Confusion
c) Agreement
d) Shyness
→ c) Agreement
25. Which is not a listening skill?
a) Asking questions
b) Interrupting
c) Maintaining eye contact
d) Taking notes
→ b) Interrupting

15 Short Answer Questions – 2 Marks Each

1. Define communication.
→ Communication is the process of exchanging ideas, thoughts, and information
between individuals using speech, writing, gestures, or behaviour.
2. What is the importance of communication skills?
→ Communication skills help us express ideas clearly, build relationships, solve
problems, and work effectively with others.
3. What is verbal communication? Give one example.
→ Verbal communication involves spoken or written words.
Example: Talking on the phone.
4. What is non-verbal communication? Give one example.
→ Non-verbal communication involves gestures, body language, and facial
expressions.
Example: Smiling to show friendliness.
5. Name any two barriers to effective communication.
→ Language differences and noise.
6. What do you understand by feedback in communication?
→ Feedback is the response given by the receiver to the sender indicating
understanding of the message.
7. Differentiate between formal and informal communication.
→ Formal communication is structured and follows official channels (e.g.,
emails); informal communication is casual and spontaneous (e.g., chatting with
friends).
8. What is active listening?
→ Active listening is fully concentrating on what is being said, understanding it,
responding, and remembering the conversation.
9. Why is body language important in communication?
→ Body language supports spoken words, shows emotions, and helps convey
confidence or openness.
10. What is the role of the sender in communication?
→ The sender creates and sends the message to the receiver.
11. Mention two characteristics of effective communication.
→ Clarity and proper feedback.
12. What is the role of empathy in communication?
→ Empathy helps understand others' feelings, making communication more
respectful and effective.
13. How can poor communication affect relationships?
→ It may cause misunderstandings, conflict, and a lack of trust between
individuals.
14. List two examples of written communication.
→ Email and a letter.
15. How does tone of voice impact communication?
→ Tone of voice expresses emotions like anger, happiness, or sarcasm, affecting
how the message is received.

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