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Consumer_Court_Cases_Project_Report (1)

This project report details five consumer court cases from India that highlight violations of consumer rights and the redressal mechanisms available under Indian consumer law. Each case illustrates the nature of the complaint, the rights violated, the redressal mechanism used, and the final outcomes, including compensation awarded to consumers. The cases involve issues with refunds, insurance claims, service deficiencies, record destruction, and defective products.

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13 views2 pages

Consumer_Court_Cases_Project_Report (1)

This project report details five consumer court cases from India that highlight violations of consumer rights and the redressal mechanisms available under Indian consumer law. Each case illustrates the nature of the complaint, the rights violated, the redressal mechanism used, and the final outcomes, including compensation awarded to consumers. The cases involve issues with refunds, insurance claims, service deficiencies, record destruction, and defective products.

Uploaded by

fatimamayesha75
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Consumer Court Case Study Project Report

This project report presents five real-life consumer court cases from India. Each case involves

violations of consumer rights and showcases how the redressal mechanisms under Indian consumer

law provided justice. The details include the nature of the complaint, rights violated, redressal

mechanism used, and the final outcome.

Case 1: IRCTC & Confirm Ticket App Ordered to Pay Rs.10,000 for Partial

Refund
Source: Times of India -

https://timesofindia.indiatimes.com/city/bhubaneswar/consumer-court-orders-irctc-ticket-app-co-to-pay-rs-10000-for-parti

al-refund/articleshow/121375424.cms

The District Consumer Disputes Redressal Commission in Sundargarh directed IRCTC and Confirm

Ticket Online Solution Pvt Ltd to pay Rs.10,000 to Chandrakanta Bhuyan for failing to provide a full

refund on automatically canceled train tickets. The partial refund of Rs.310 instead of Rs.478 was

considered unfair. The commission found both parties guilty of service deficiency and mandated full

compensation plus interest if unpaid in 30 days.

Case 2: SBI General Insurance Ordered to Pay Full Claim for Storm Damage
Source: Times of India -

https://timesofindia.indiatimes.com/city/noida/consumer-forum-rejects-old-house-defence-asks-insurer-to-pay-full-claim/a

rticleshow/121398726.cms

The Ghaziabad Consumer Commission ordered SBI General Insurance to pay Rs.1,08,275 to Gyan

Prakash Saxena after storm damage to his house. The insurer had wrongly reduced the claim citing

the propertys old condition. The commission ruled that the insurer was liable for the full assessed

damage since the policy was valid. Compensation for mental agony and legal fees was also

awarded.
Case 3: Private School Ordered to Pay Rs.1 Lakh for Service Deficiency
Source: Times of India -

https://timesofindia.indiatimes.com/city/bhubaneswar/school-ordered-to-pay-rs-1l-compensation-for-service-deficiency/ar

ticleshow/121299753.cms

A private school in Sundargarh was ordered to pay Rs.1 lakh to Deepak Kumar Singh for failing to

provide promised services and facilities. Despite multiple refund requests after withdrawing his

daughter due to health issues and poor service, the school did not respond. The commission found

the school guilty of unfair trade practices and ordered compensation plus litigation costs.

Case 4: TNSTC and RTO Face Warrants for Destroying Records in Fare Case
Source: Times of India -

https://timesofindia.indiatimes.com/city/chennai/tnstc-rto-face-warrants-for-destroying-records-in-3-fare-case/articleshow

/121219244.cms

The Coimbatore consumer court issued warrants against TNSTC and the RTO for failing to submit

records in a Rs.3 overcharging case. Despite previous court orders, the departments failed to

comply, claiming the records were destroyed. The court viewed this as contempt and ordered their

appearance, showcasing consumer court authority in ensuring accountability.

Case 5: Nokia and Dealer Held Liable for Defective Mobile Phone
Source: Consumer Court Judgment - https://www.consumercourt.in/judgment/nokia-india-p-ltd_vs_m-n-sajeesh-kumar

Nokia and its authorized dealer were found guilty of selling a defective Nokia N70 mobile phone to M

N Sajeesh Kumar in Thrissur. The phone malfunctioned within a day, and the dealer failed to

replace it as promised. The commission ordered a full refund plus Rs.1,500 as compensation for

mental distress.

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