THE

ON-TIME
PERFORMANCE
REVIEW 2023
AIRLINES & AIRPORTS

JANUARY 2024

cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023

Content
• Middle East & Africa Airlines Report
Introduction – CEO 4 • Expert Commentary – Middle East & Africa
• Low-Cost Carriers Airlines Report
• Expert Commentary – Low-Cost Carriers

2023 Winners 6 • Cirium’s OTP Program – an Advisory Board Member view

• Airline Winner Profile – Global

• 2023 Platinum Award winner
• Airline Winner Profile – Asia Pacific
• 2023 Airlines and Airports top winners
• Airline Winner Profile – North America
• Airline Winner Profile – Europe
• Airline Winner Profile – Latin America
The OTP Board 10 • Airline Winner Profile – Middle East & Africa
• Airline Winner Profile – Low-Cost Carriers
• Board members
• Independent Board of Advisors • The Interesting Phenomenon of On-Time Performance
• The industry standard

The Most On-Time Airlines 16 The Most On-Time Airports 64

• Global Airports Report

• Global Airlines Report
• Expert Commentary – Global Airports
• Expert Commentary – Global
• Large Airports Report
• Asia Pacific Airlines Report
• Medium Airports Report
• Expert Commentary – Asia Pacific
• Expert Commentary – Medium Airports
• North America Airlines Report
• Small Airports Report
• Expert Commentary – North America
• Expert Commentary – Small Airports
• Europe Airlines Report
• Expert Commentary – Europe
• Latin America Airlines Report
• Expert Commentary – Latin America
Appendix 82

• Usage and Atributtion

• Board Member Profiles
• Glossary of Terms
• Report Calculations
• Why The World Trust our Rankings
• Cirium History
• Cirium Global Offices

CONTENT 2 3 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
INTRODUCTION

Celebrating the airline

array of sources including airlines, global upswing in demand. This regional
airports, and civil aviation authorities, growth is expected to play a significant
offers a neutral, third-party perspective. role in driving the global industry

industry’s operational Our independent board of advisors,

experts in the field, guarantees the
forward in 2024.

performance and 2024

accuracy and fairness of our reports, However, the industry faces new
ensuring they reflect a true picture of challenges and uncertainties. The
the industry’s performance. lessons learned from the pandemic,

industry outlook
combined with ongoing geopolitical
In reviewing 2023, global passenger tensions and environmental pressures,
numbers made a significant comeback, are shaping a new era of strategic
narrowly surpassing pre-pandemic thinking and operational efficiency
levels by the peak summer months. This in the airline industry. How airlines
The airline industry has emerged from recovery, while uneven across different navigate these factors will be crucial in
the shadows of the pandemic, showing regions, marked a pivotal moment for an determining their success in the coming
signs of robust recovery and resilience. industry that had faced unprecedented year.
As we review the year 2023 and look challenges. The US and Western
forward to 2024, European markets led the way, with In conclusion, the airline industry is on a
passenger revenues in the US domestic path to recovery, marked by significant
it’s clear that the sector market reaching 20% above 2019 strides in 2023 and a positive but
is not just surviving levels by the third quarter. This surge
in demand, however, came with its own
cautious outlook for 2024.

but thriving in many set of challenges, including increased

aspects. competition and rising operational costs.

The 2023 On-Time Performance Business travel, a key segment for the
industry, continued to lag behind due
Congratulations
Review showcases the airline industry’s
performance rebound. It’s a pleasure to ongoing cost management and a again to Delta Air
for Cirium to acknowledge the industry growing focus on sustainability within
corporate policies. This was reflected in
Lines, the winner of
leaders of this resurgence. A special
congratulations to Delta Air Lines for the major Global Distribution Systems this year’s Cirium
winning the prestigious 2023 Platinum (GDS), where agency bookings remained
below pre-pandemic levels throughout
Platinum Award.
Award for the third year in a row,
achieving an impressive 84.72% 2023. Well done to all
on-time rate.
Looking ahead to 2024, the outlook
the winners in the
Cirium’s on-time performance analysis, remains cautiously optimistic. The airline and airport
a staple in the industry for over 15 recovery is expected to continue, albeit
at a slightly moderated pace. While
categories.
years, has been pivotal in evaluating
the punctuality of airlines and airports. passenger numbers might end slightly
In 2023, the industry saw significant lower than pre-pandemic levels, revenue
growth, with over 32+ million scheduled growth is projected to be robust,
passenger flights. This increase, coupled potentially surpassing 2019 figures.
The Cirium team looks forward to
with an upsurge in seat capacity, However, this optimism is tempered by
providing more critical aviation data in
underscores the sector’s expansion. the need for the industry to balance
2024. The journey ahead is laden with
supply and demand effectively,
opportunities and challenges, as the
As we look towards 2024, Cirium especially considering the rising input
sector adapts to a rapidly changing
remains committed to delivering costs.
global landscape.
by Jeremy Bowen, CEO, Cirium comprehensive and unbiased on-
time performance (OTP) data. This The Asia-Pacific region, particularly
information, derived from an extensive China, has shown a delayed but steady
recovery trajectory, contributing to the

CONTENT 4 5 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
2023 WINNERS

This prestigious accolade is a testament

to Delta’s unwavering commitment Such an outstanding performance,
to punctuality and operational especially considering the vast
excellence. The Cirium Platinum Award, operational diversity and the challenges

2023 Winner
given to airlines that excel in on- of minimizing flight disruptions, sets
time performance while navigating Delta apart in the airline industry. Delta’s
considerable operational complexities consistency in achieving this award for
reflects the hard work and dedication of three years in a row is an extraordinary
THE PLATINUM AWARD Delta’s team. feat, underscoring the airline’s
OPERATIONAL EXCELLENCE The airline announced its largest ever
commitment to operational excellence.

Latin America and Caribbean winter The Cirium Platinum Award is not
schedule, adding 35,000 seats. It added just about on-time performance; it
new routes and nonstop services, also considers the airline’s network,
including those from JFK to Naples volume of flights, and the ability to
and Munich and Minneapolis to Dublin limit the impact of flight disruptions
reflecting continued strategic growth on passengers. Delta’s accomplishment
and network expansion. Yet it continued in these areas, particularly during
to maintain it’s remarkable operational challenging times for the airline industry,
performance. speaks volumes about its operational
efficiency and customer-focused

Delta maintained
approach.

an on-time arrival
Congratulations to the entire Delta team
for their hard work and dedication,
which have contributed to this amazing
rate of 84.72% success. Delta’s achievement sets a high
standard for operational performance
across all flights in the airline industry, and it is an
inspiration for others.
tracked in 2023.

Delta Air Lines has once again

showcased its exceptional
operational capabilities by winning
the Cirium Platinum Award for the
third consecutive year.
Mike Malik
Chief Marketing Officer
Cirium

CONTENT 6 7 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
2023 WINNERS

2023 Winners Global

avianca
AIRLINES & AIRPORTS

North Europe
America
Iberia
Delta
Express
Air Lines
Asia
Middle East Pacific
Airlines & Africa
Oman Air
All Nippon
Airways
Latin
America
Copa
Airlines

Global Minneapolis-St. Paul International Airport Medium Osaka International Airport

Airports
Large Minneapolis-St. Paul International Airport Small Mariscal Sucre International Airport

CONTENT 8 9 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE OTP BOARD

THE
OTP
BOARD

CONTENT 10 11 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE OTP BOARD

Our on-time
performance is backed
by an independent
board of advisors
The Cirium On-Time Performance (OTP)
Advisory Board is a structured and
Most businesses in the industry rely
on Cirium’s OTP results to gauge their
Advisory Board acts as a sounding
board for the OTP operations team, “They are there
to give focus to
collaborative team of external advisors performance and this independent reviewing the results before they
that supports Cirium’s OTP program. oversight provides confidence and trust. are published and provides ideas for
improving our methodolgy.
Cirium is the first and only company
that has an OTP Advisory Board, which The purpose of this Indeed, the Board also helps the
or sometimes
includes:
Board is to advise, organisation gain new insights and
advice to solve business problems and challenge research
assist and support on
• Luis Felipe de Oliveira
Director General, ACI World
the OTP results both
explore new opportunities by stimulating
robust, high-quality conversations. and intelligence
• Henry H. Harteveldt
President, Travel Industry Analyst,
on a monthly and an However, Cirium cannot describe the
purpose of a board better than Bill
work being done
annual basis.
Atmosphere Group Emmott, former Editor of The Economist
and a prominent advisory board in the company,
• William Boulter
Consultant and former Airline Executive
The members of the board augment
the knowledge of our internal team and
member, who said: “They are there to
give focus to or sometimes challenge thus avoiding
groupthink and
bring fresh thinking to the company. research and intelligence work being
• Ben Baldanza Their expert knowledge and experience done in the company, thus avoiding

giving direction on
Board Director, JetBlue Airways – PATA of airline and airport flight operations groupthink and giving direction on
ensures an accurate and balanced view big-picture issues.”
• Jeremy Bowen of the Cirium OTP results.
Chief Executive Officer, Cirium
big-picture issues.”
• Mike Malik
Chief Marketing Officer, Cirium

CONTENT 12 13 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE OTP BOARD

The industry standard for

on-time performance
Cirium is releasing the Airlines Airports About the On-Time
2023 Annual On-Time Performance Review
To qualify for the Cirium OTP Review, There is an 80% actual gate departure
Performance report there is an 80% actual gate arrival time data requirement for all airport The definition of an On-Time
which analyses and data coverage requirement for all airline
categories. These categories include
categories. Arrival is when a passenger flight/
aircraft arrives at the gate within
recognizes the world’s Global, Major (by region) and low-cost Each month Cirium reviews the total 15 minutes of the scheduled arrival
airlines and airports carriers. number of flights in a given month
(approximately 3 million) for every
time; an On-Time Departure is
when a passenger flight/ aircraft
who have demonstrated For the Global airlines category, we airport globally in an ordered list, departs the gate within 15 minutes
consider the Top 10% of all passenger then looks at where the percentile
remarkable resilience, airlines by capacity and volume criteria demarcations fall. For the annual OTP
of the scheduled departure time.
On-time arrivals are used to rank
navigating through — by Available Seat Kilometres (ASKs), review, we take the total number of airlines, and on-time departures
flights and seats—the airline must also flights in a given year for every airport.
challenges, and serve at least three regions.
are used to rank airports.

adapting to changing The Global airports category is based on

For Major Airlines by Region, the the following:
market dynamics. threshold for ASKs, flights and seats,
varies by region to accurately reflect the • 25-40m seats
Our aim is to provide airline industry size of operations in that region.
• Actual gate departure coverage 80%
stakeholders with a neutral, third-party or better
perspective on on-time performance data. The thresholds are:
We ensure that our analyses consistently • Must serve at least three (3) regions
adhere to defined metrics, based on the Flights, Seats, (inclusive of its own)
Region
ASK, Threshold
widest and deepest pool of data collected
and curated from more than 600 sources ASIA PACIFIC Top 30%
For further details on the other airport
of real-time flight information. categories, please see the report
EUROPE Top 30% calculations in the appendix.
Our OTP criteria remains the same and LATIN AMERICA Top 30%
identifies the airlines and airports who
MIDDLE EAST & AFRICA Top 30%
met their published scheduled arrival
times. NORTH AMERICA Top 15%

The low-cost carrier (LCC) category

reviews airlines that are industry
recognized and/or self- identified
lowcost carriers. For this category, we
consider the Top 60% of LCC airlines.
LCC airlines must fall in the Top 60%
for flights, seats, and destinations to be
considered.

CONTENT 14 15 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

THE
MOST
ON-TIME
AIRLINES

CONTENT 16 17 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

GLOBAL
AIRLINES REPORT
On-Time On-Time Tracked Completion Total Summary of
Ranking Arrival Flights Factor Flights Top Performers
SA AVIANCA (AV) 1 85.73% 99.24% 99.08% 213,039
Total On-Time

WINNERS
Azul (AD) 2 85.51% 98.43% 97.12% 310,972 Arrivals
2023
Qatar Airways (QR) 3 85.11% 98.34% 99.85% 183,090 83.67%
Summary of
Delta Air Lines (DL) 4 84.72% On-Time99.98%
On Time Tracked 98.82%
Comp Factor 1,635,486
Total Flights
Ranking Arrival Flights Top Performers
Iberia (IB)
(AV) SA AVIANCA 5 84.38%
1 85.73% 99.17% 99.24% 98.69%
99.08% 170,750
213,039 Total Tracked
Flights
Total On-Time Arrivals
LATAM
(AD) Azul Airlines (LA) 6 84.00%
2 85.51%98.70%98.43% 98.80%
97.12% 508,721
310,972

ANA (NH)
(QR) Qatar Airways 7 82.75%
3 85.11%99.96%98.34% 98.89%
99.85% 302,279
183,090
99.08%
83.67%

JAL (JL)
(DL) Delta Air Lines 8 82.58%
4 84.72%99.90%99.98% 98.59%
98.82% 308,302
1,635,486

(IB) Iberia 5 84.38% 99.17% 98.69% 170,750

Saudia (SV) 9 81.29% 97.19% 99.80% 174,256 Total Flights
Total Tracked Flights
99.08%
(LA) LATAM Airlines
American Airlines
(AA) 10
6
80.61%
84.00%
99.89%
98.70%
98.93%
98.80%
1,998,844
508,721
5,805,739
(NH) ANA 7 82.75% 99.96% 98.89% 302,279

(JL) JAL 8 82.58% 99.90% 98.59% 308,302

Total Flights
(SV) Saudia 9 81.29% 97.19% 99.80% 174,256
5,805,739
(AA) American Airlines 10 80.61% 99.89% 98.93% 1,998,844

Relative Performance
Relative Performance

2000K
AA

1500K DL

Total Flights
Total Flights
1000K

500K
LA QR AD
SV JL NH IB
AV

81% 82% 83% 84% 85% 86%

On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(AV) SA AVIANCA 99.08% 73.68% 85.73% 86.10%

Completion Within On-Time On-Time
(AD) Azul Factor 97.12% Block Time
69.51% Arrivals85.51% Departures
86.34%
(QR) Qatar Airways 99.85% 74.13% 85.11% 84.07%
SA AVIANCA (AV) 99.08% 73.68% 85.73% 86.10%
(DL) Delta Air Lines 98.82% 80.29% 84.72% 84.24%
(IB) Iberia Azul (AD) 97.12% 98.69% 69.51%74.45% 85.51%84.38% 86.34%83.13%

Qatar Airways (QR) 99.85% 74.13% 85.11% 84.07%

Delta Air Lines (DL) 98.82% 80.29%

Copyright Cirium 2023 84.72% 84.24%
Please view appendix for terms glossary, usage and attribution requirements. 5
Iberia (IB) 98.69% 74.45% 84.38% 83.13%

CONTENT 18 19 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY Global airlines must deal with global

problems in order to fulfill their missions.
avianca succeeded
2023 presented some significant in reinventing itself
GLOBAL headwinds that all carriers in this
following its emergence
category had to face. Despite the
challenges, the leading airlines managed from bankruptcy in
to finish the year with impressive
on-time performance metrics.
December 2021 with a
plan to modernize its
Resilient Post-pandemic growth in demand
coincided with commercial aviation
fleet, improve customer
satisfaction, increase
Performance in
capacity constrained by external factors
that were mostly beyond the airlines’
control. Staffing shortages among
operational efficiency,
and to help fill the void
a Challenging
the ranks of air traffic controllers,
pilots, crew, and ground services
made it difficult to satisfy a rapidly
left by the cessation of
David White
operations by low-cost
Year Senior Director of rebounding demand especially in the
US and Europe. Supply chain shortages
Advanced Initiatives
Cirium delayed the delivery of more modern Columbian carrier Viva.
and efficient aircraft. Safety and
reliability concerns for certain engine When its bid to merge with Viva and
models caused prolonged grounding rescue the ailing carrier was denied by
of key parts of their existing fleets. War the Columbian civil aviation authority,
and political violence closed heavily Avianca adapted to fill the void by adding
trafficked airspaces. Volatile fuel prices more seats to its A320 aircraft, expanding
and inflation put pressure on fares its network, and lowering prices.
and margins. Despite all of that, the
global carriers, as a group, turned in The world’s second oldest airline has
a composite OTP of 83%, down only made itself new again with new aircraft,
slightly from last year’s 83.6%. new branding, new destinations, and
an expanded mission. avianca added
In addition to the global challenges, 7 new A320-200neo aircraft to its
this year’s winner in the Global OTP fleet in 2023 in addition to the 8 put
Category, avianca (formerly Avianca), into service in 2022, with more than
had to deal with a unique set of 80 A320-200neo deliveries scheduled
situational complexities. over the next 7 years. 2023 also marked
the airline’s return to profitability after
showing significant losses in 2021
and 2022. Its Q3 financial statements
indicated >30% growth in passengers,
ASK, and RPK over the same period in
2022. avianca embodies the qualities
necessary to thrive in challenging
times – agility, adaptability, resilience,
determination, and a clear strategic
vision. Cirium offers avianca its heart-
felt congratulations on an outstanding
2023 performance.

CONTENT 20 21 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

ASIA PACIFIC On-Time On-Time Tracked Completion Total Summary of

AIRLINES REPORT
Ranking Arrival Flights Factor Flights Top Performers
ANA (NH) 1 82.75% 99.96% 98.89% 302,279
Total On-Time
JAL (JL) 2 82.58% 99.90% 98.59% 308,302 Arrivals

WINNERS
2023
Thai AirAsia (FD) 3 82.52% 99.03% 99.98% 113,871 73.51%
Summary of
IndiGo (6E) 4 82.12% On-Time94.84%
On Time Tracked 99.34%
Comp Factor 678,446
Total Flights
Ranking Arrival Flights Top Performers
Air New
(NH) ANAZealand (NZ) 5 79.68%
1 82.75% 99.10%99.96% 96.54%
98.89% 175,876
302,279 Total Tracked
Flights
(JL)Garuda Indonesia Total On-Time Arrivals
JAL 6 78.67%
2 82.58%98.68%99.90% 98.85%
98.59% 61,525
308,302

(FD) Thai AirAsia

(GA)
3 82.52% 99.03% 99.98% 113,871
96.81%
73.51%
Singapore Airlines 7 78.57% 99.94% 99.92% 99,653
(6E) IndiGo (SQ) 4 82.12% 94.84% 99.34% 678,446
Philippine Airlines
(NZ) Air New Zealand(PR) 8 77.46%
5 79.68%98.54%99.10% 97.20%
96.54% 106,720
175,876
Total Flights
Total Tracked Flights
96.81%
(GA) Garuda Indonesia
Vietnam Airlines (VN) 9
6
77.46%
78.67%
80.33%
98.68%
99.13%
98.85%
150,674
61,525
3,763,980
(SQ) Singapore Airlines 7 78.57% 99.94% 99.92% 99,653
Cathay Pacific (CX) 10 76.32% 99.44% 99.58% 73,578
(PR) Philippine Airlines 8 77.46% 98.54% 97.20% 106,720
Total Flights
(VN) Vietnam Airlines 9 77.46% 80.33% 99.13% 150,674
3,763,980
(CX) Cathay Pacific 10 76.32% 99.44% 99.58% 73,578

Relative Performance
Relative Performance

6E
600K

Total Flights
Total Flights
400K

JL NH
200K
VN
NZ
PR SQ GA
CX FD
0K
76% 77% 78% 79% 80% 81% 82% 83%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(NH) ANA 98.89% 61.46% 82.75% 84.50%

Completion Within On-Time On-Time
(JL) JAL Factor 98.59% 65.03%
Block Time Arrivals82.58% 84.28%
Departures
(FD) Thai AirAsia 99.98% 73.75% 82.52% 81.35%
ANA (NH) 98.89% 61.46% 82.75% 84.50%
(6E) IndiGo 99.34% 62.53% 82.12% 84.51%
JAL (JL)
(NZ) Air New Zealand 98.59%96.54% 65.03%75.12% 82.58%79.68% 84.28%
76.88%

Thai AirAsia (FD) 99.98% 73.75% 82.52% 81.35%

IndiGo (6E) 99.34% 62.53%

Copyright Cirium 2023 82.12% 84.51%
Please view appendix for terms glossary, usage and attribution requirements. 7
Air New Zealand (NZ) 96.54% 75.12% 79.68% 76.88%

CONTENT 22 23 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY All Nippon Airways (ANA) and Japan

Airlines (JAL) have consistently ranked
and international flights it operates.
As an established yet continuously
at or near the top of our Global and expanding low-cost carrier, Thai
ASIA PACIFIC Asia-Pacific (APAC) categories since the AirAsia’s commitment to punctuality
inception of The On-Time Performance and ultimately contributing to customer
Awards. Last year, ANA emerged satisfaction taking the #3 position in
victorious in the APAC category, a photo finish with ANA and JAL.

Models of source of great pride for the Japanese

carrier and its team. These carriers have truly mastered

Consistency, in a
on-time performance. However, given
The results for 2023 their determination, it is likely that they
will strive to further improve in 2024.
reveal ANA’s continued
Four-Way Race to
While the statistical difference between
success, albeit with a the three APAC carriers is minimal, we
would have preferred to see them share

the Finish Line for narrow margin. the award. Nevertheless, rules are rules
and, as such, the 2023 APAC award goes

APAC Leaders Mike Arnot The competition in the APAC region to ANA this year, with an impressive
Juliet Alpha Media remained intense throughout the year, OTP of 82.75% across 302,279 flight
with JAL following closely behind by operations. Honorable mentions well
near fraction of percentage taking 2nd deserved for for Japan Airlines with
place. an OTP of 82.58% on 308,302 flights
and Thai AirAsia with OTP of 82.52%
Throughout the year, the OTP rankings on 113,871 flights for their outstanding
in APAC were frequently occupied performance in 2023.
by Thai AirAsia (FD), the 20-year-
old low-cost airline that showcased
exceptional performance. Thai AirAsia’s
achievement is particularly noteworthy
considering the over 113,871 domestic

CONTENT 24 25 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

NORTH AMERICA On-Time On-Time Tracked Completion Total Summary of

AIRLINES REPORT
Ranking Arrival Flights Factor Flights Top Performers
Delta Air Lines (DL) 1 84.72% 99.98% 98.82% 1,635,486
Total On-Time
Alaska Airlines (AS) 2 82.25% 99.94% 99.35% 404,925 Arrivals

WINNERS
2023
American Airlines
(AA) 3 80.61% 99.89% 98.93% 1,998,844 74.45%
On Time On-Time Tracked Summary of
United Airlines (UA) 4 80.04% Arrival99.94%Flights
Ranking 98.29%
Comp Factor 1,513,432
Total Flights Top Performers

Southwest
(DL) Airlines
Delta Air Lines 1 84.72% 99.98% 98.82% 1,635,486 Total Tracked
(WN) 5 76.26% 99.38% 99.38% 1,459,926 Flights
Total On-Time Arrivals
(AS) Alaska Airlines 2 82.25% 99.94% 99.35% 404,925
Spirit Airlines (NK)
(AA) American Airlines
6 71.16%
3 80.61%
87.23%
99.89%
99.03%
98.93%
298,600
1,998,844
98.49%
74.45%
WestJet (WS) 7 69.29% 99.87% 98.22% 182,296
(UA) United Airlines 4 80.04% 99.94% 98.29% 1,513,432
Frontier Airlines
(WN) Southwest (F9)
Airlines 8 68.68%
5 76.26% 99.28%99.38% 98.34%
99.38% 191,369
1,459,926
Total Flights
Total Tracked Flights
JetBlue Airways
Airlines (B6) 9 68.33% 71.16% 99.57%87.23% 98.17% 350,731 98.49%
(NK) Spirit 6 99.03% 298,600
8,412,060
(WS) Air Canada (AC)
WestJet 10 63.17%
7 69.29%99.80%99.87% 96.29%
98.22% 376,451
182,296

(F9) Frontier Airlines 8 68.68% 99.28% 98.34% 191,369

Total Flights
(B6) JetBlue Airways 9 68.33% 99.57% 98.17% 350,731
8,412,060
(AC) Air Canada 10 63.17% 99.80% 96.29% 376,451

Relative Performance
Relative Performance

2000K
AA

1500K DL

Total Flights
UA

Total Flights
WN

1000K

500K
B6 WS NK
AC AS
F9
0K
62% 64% 66% 68% 70% 72% 74% 76% 78% 80% 82% 84% 86%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(DL) Delta Air Lines 98.82% 80.29% 84.72% 84.24%

Completion Within On-Time On-Time
(AS) Alaska Airlines Factor 99.35% 65.02%
Block Time Arrivals82.25% 84.32%
Departures
(AA) American Airlines 98.93% 72.34% 80.61% 82.19%
Delta Air Lines (DL) 98.82% 80.29% 84.72% 84.24%
(UA) United Airlines 98.29% 74.10% 80.04% 81.03%
Alaska
(WN) Airlines
Southwest (AS)
Airlines 99.35% 99.38% 65.02%
73.93% 82.25%
76.26% 84.32%
75.36%

American Airlines 98.93% 72.34% 80.61% 82.19%

(AA)
Copyright Cirium 2023
United Airlines (UA) 98.29% 74.10%
Please view appendix for terms glossary, 80.04%
usage and attribution requirements. 81.03% 9
Southwest Airlines 99.38% 73.93% 76.26% 75.36%
(WN)

CONTENT 26 27 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY As we reach the end of 2023, it is evident

that this has been a significant year for
North American airlines have successfully
adapted to these market challenges, while
the airline industry, particularly for North meeting the continuous increase in travel
NORTH AMERICA American carriers, which is the home to
four of the five largest passenger airlines
demand. Their investment in technology,
coupled with an unwavering commitment to
worldwide in terms of flight operations. customer service, undoubtedly contributed
The industry has experienced a whirlwind to the impressive on-time punctuality
of developments, including a continuous statistics for the year.
increase in travel demand after the

North American
pandemic, strain on airport infrastructure, Delta Air Lines once again claims the
labor shortages, and rising fuel costs. top spot in terms of performance, with
Additionally, the diverse routes and varying 84.72% arriving on-time on over 1.5M flight

Airlines in 2023:
weather conditions in North America present operations. Following closely behind, and
additional complexities for airline operations. deserving honorable mention, was Alaska
Airlines boasting an OTP of 82.25% on over

Riding the Winds

400,000 flights and American Airlines at
Despite these 80.61% on over 1.9M flights. These airlines
performed exceptionally over the course
challenges, North
of Change
of the year overcoming tremendous travel
James Hetzel
Product Marketing Director American airlines demand and disruptive weather events.
Congratulations to Delta Air Lines for
Cirium
have excelled in their exceptional and consistent on-time
performance!
maintaining high
operational efficiency In 2023, North American airlines underwent
a remarkable transformation. They skillfully
and punctuality. Their navigated the dynamic market landscape
and elevated their operations in the face
ability to navigate of increasing air travel demand. As we look
these complexities ahead to 2024, we anticipate sustained
operational excellence as challenges
is a testament to arising from labor shortages and airport
infrastructure are gradually addressed and
their resilience and resolved.
adaptability. In terms
of arrival performance,
the overall rate for
2023 was 74.45%, with
approximately 400,000
more scheduled flights
compared to 2022,
which had an on-time
arrival rate of 74.26%.

CONTENT 28 29 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

EUROPE On-Time On-Time Tracked Completion Total Summary of

AIRLINES REPORT
Ranking Arrival Flights Factor Flights Top Performers
Iberia Express (I2) 1 84.58% 99.73% 99.57% 40,985
Total On-Time
Iberia (IB) 2 84.38% 99.17% 98.69% 170,750 Arrivals

WINNERS
2023
Austrian (OS) 3 82.99% 99.97% 98.84% 113,587 80.82%
LOT - Polish Airlines 4
On Time On-Time Tracked
82.83% Arrival98.55%Flights 99.40%
Comp Factor 96,112
Total Flights
Summary of
(LO) Ranking Top Performers

Norwegian
(I2) Iberia Express Air 1 84.58% 99.73% 99.57% 40,985 Total Tracked
Shuttle (DY) 5 82.75% 99.41% 99.60% 82,791 Flights
Total On-Time Arrivals
(IB) Iberia 2 84.38% 99.17% 98.69% 170,750

(OS) Austrian
Vueling (VY) 6 80.85%
3 82.99%
99.83%
99.97%
99.01%
98.84%
216,594
113,587
98.65%
80.82%
Finnair (AY) 7 80.39% 96.23% 99.46% 100,566
(LO) LOT - Polish Airlines 4 82.83% 98.55% 99.40% 96,112

(DY) Norwegian
Norwegian Air
Air Shuttle 8 76.65%
5 82.75% 99.23%99.41% 99.45%
99.60% 56,852
82,791
Sweden (D8) Total Flights
Total Tracked Flights
98.65%
(VY) Vueling
Icelandair (FI) 9
6
76.48%
80.85%
95.19%
99.83% 99.01%
97.04% 34,514
216,594
1,153,284
(AY) Finnair 7 80.39% 96.23% 99.46% 100,566
KLM (KL) 10 76.29% 99.21% 96.80% 240,533
(D8) Norwegian Air Sweden 8 76.65% 99.23% 99.45% 56,852
Total Flights
(FI) Icelandair 9 76.48% 95.19% 97.04% 34,514
1,153,284
(KL) KLM 10 76.29% 99.21% 96.80% 240,533

Relative Performance
Relative Performance
250K

KL

200K VY

Total Flights
Total Flights
150K IB

OS
100K LO
AY
DY
D8
50K FI
I2

76% 77% 78% 79% 80% 81% 82% 83% 84% 85%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(I2) Iberia Express 99.57% 76.49% 84.58% 84.91%

Completion Within On-Time On-Time
(IB) Iberia Factor 98.69% 74.45%
Block Time Arrivals84.38% 83.13%
Departures
(OS) Austrian 98.84% 80.23% 82.99% 78.27%
Iberia Express (I2) 99.57% 76.49% 84.58% 84.91%
(LO) LOT - Polish Airlines 99.40% 85.28% 82.83% 76.74%
Iberia
(DY) Norwegian (IB)
Air Shuttle 98.69% 99.60% 74.45%
69.10% 84.38%82.75% 83.13%83.50%

Austrian (OS) 98.84% 80.23% 82.99% 78.27%

LOT - Polish Airlines 99.40%
Copyright Cirium 2023
85.28% 82.83% 76.74% 13
(LO) Please view appendix for terms glossary, usage and attribution requirements.

Norwegian Air 99.60% 69.10% 82.75% 83.50%

Shuttle (DY)

CONTENT 30 31 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY Iberia Express has consistently

demonstrated outstanding operational
This certification underscores the
airline’s commitment to environmental
performance, distinguishing itself in the sustainability, focusing on efficient
EUROPE highly competitive airline industry. operations and fleet renewal. The
airline’s dedication to reducing
emissions and enhancing environmental
In 2023, Iberia Express performance is commendable.

On Time, On achieved the highest on-

time performance (OTP)
What sets Iberia Express apart from

Target: Iberia
other airlines is not only its exceptional
punctuality but also its strategic role
score in the European within Iberia and the International
category, recording an
Express’ Stellar
Airlines Group (IAG). As a subsidiary,
Iberia Express benefits from Iberia’s
impressive 84.58%. strong brand recognition and extensive

Operational
network, while contributing significantly
This achievement reflects the airline’s to the group’s overall performance
Mike Malik unwavering focus on maintaining a and profitability. The airline’s success

Record in 2023
Chief Marketing Officer punctual schedule-a critical factor for in maintaining high OTP rates is a
Cirium key factor in bolstering the group’s
passengers when selecting an airline.
reputation and reliability among
The airline also showed significant passengers.
capacity growth for its 2023/2024
winter schedule, with a 10% increase In conclusion, Iberia Express’s
compared to 2022. This expansion operational performance clearly
includes strengthening connections demonstrates its excellence in the
between the Iberian Peninsula and the airline industry. The airline’s punctuality,
Canary Islands, as well as expanding efficient operations, and strategic
routes to Ibiza and several international alignment within the Iberia and IAG
destinations, such as Marrakech, Cairo, frameworks differentiate it from
Dublin, Manchester, and Naples. Despite competitors. This performance is a
this growth, Iberia Express maintained sustained effort, reflecting the airline’s
operational discipline and effectively commitment to operational excellence
synchronized its schedules across its and customer satisfaction. As the
network. airline industry continues to face post-
pandemic challenges, the team at Iberia
Another notable achievement in 2023 Express has built a proven track record
was Iberia Express’s attainment of that positions it for continued success
the IATA Environmental Assessment and growth.
(IEnvA) environmental certification.

CONTENT 32 33 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

LATIN AMERICA
AIRLINES REPORT
On-Time On-Time Tracked Completion Total Summary of
Ranking Arrival Flights Factor Flights Top Performers
Copa Airlines (CM) 1 89.46% 99.42% 99.84% 115,657
Total On-Time

WINNERS
SA AVIANCA (AV) 2 85.73% 99.24% 99.08% 213,039 Arrivals
2023
Azul (AD) 3 85.51% 98.43% 97.12% 310,972 81.67%
Summary of
LATAM Airlines (LA) 4 84.00% On-Time98.70%
On Time Tracked 98.80%
Comp Factor 508,721
Total Flights
Ranking Arrival Flights Top Performers
Caribbean Airlines
(CM) Copa Airlines (BW) 5 81.73%
1 89.46% 99.75%99.42% 98.10%
99.84% 26,644
115,657 Total Tracked
Flights
Total On-Time Arrivals
(AV) SA AVIANCA 2 85.73% 99.24% 99.08% 213,039
Sky Airline (H2)
(AD) Azul
6 80.57%
3 85.51%
96.20%
98.43%
99.16%
97.12%
53,459
310,972
98.77%
81.67%
Aeromexico (AM) 7 77.48% 99.83% 99.12% 203,632
(LA) LATAM Airlines 4 84.00% 98.70% 98.80% 508,721
Gol (G3) 8 76.63% 98.21% 98.50% 225,858
(BW) Caribbean Airlines 5 81.73% 99.75% 98.10% 26,644
Total Flights
Total Tracked Flights
Aerolineas Argentinas 9 73.95% 80.57% 99.15% 96.20% 98.87% 114,227 98.77%
(H2) Sky Airline (AR) 6 99.16% 53,459
1,772,209
(AM) Aeromexico 7 77.48% 99.83% 99.12% 203,632

(G3) Gol 8 76.63% 98.21% 98.50% 225,858

Total Flights
(AR) Aerolineas Argentinas 9 73.95% 99.15% 98.87% 114,227
1,772,209

Relative Performance
Relative Performance

500K
LA

400K

Total Flights
Total Flights
300K
AD

200K G3
AM AV

100K
AR CM
H2 BW

0K
74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(CM) Copa Airlines 99.84% 69.62% 89.46% 91.71%

Completion Within On-Time On-Time
(AV) SA AVIANCA Factor 99.08% 73.68%
Block Time Arrivals85.73% 86.10%
Departures
(AD) Azul 97.12% 69.51% 85.51% 86.34%
Copa Airlines (CM) 99.84% 69.62% 89.46% 91.71%
(LA) LATAM Airlines 98.80% 69.78% 84.00% 84.59%
SA
(BW) AVIANCA
Caribbean (AV)
Airlines 99.08%98.10% 73.68%
41.44% 85.73%
81.73% 86.10%
84.10%

Azul (AD) 97.12% 69.51% 85.51% 86.34%

LATAM Airlines (LA) 98.80% 69.78%

Copyright Cirium 2023 84.00% 84.59%
Please view appendix for terms glossary, usage and attribution requirements. 11
Caribbean Airlines 98.10% 41.44% 81.73% 84.10%
(BW)

CONTENT 34 35 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY In a very demanding Scheduled Latin American commercial

passenger flights increased by 16% year
year Copa Airlines over year.
LATIN AMERICA soared to the top of our
on-time rankings. The top carriers in the
region operated at 117%
Copa operated at a very high level of
on-time performance, with 89.46% of
of their pre-pandemic

Timely its flights arriving on time, surpassing

avianca (85.73%) and last year’s
levels and are fully
expected to continue to
performance
winner Azul (85.51%). In addition,
Copa achieved significant reduction in see growth in 2024.
cancellations (63%) year over year—a

for Copa
noteworthy improvement in the These are very encouraging statistics
overall. In a year that saw the
passenger experience.
restructuring of three major Latin

Airlines
Jay Morgan American carriers. These airlines added
Director, Professional Data Services In 2023 LATAM (84.07%) recorded over
new routes to their schedules and
Cirium 494,000 flights — more than double
modernized their fleets demonstrating
the number of the other carriers in
that they are keeping pace with a very
the top nine, apart from Azul that flew
strong post-COVID recovery.
approximately 303,000 flights.

Latin America continued to see

growth in operations throughout 2023.
Increased demand for domestic and
international travel, cargo, plus the
addition of Aerus and Mexicana de
Aviacion set the stage for newly opened
routes and significant new aircraft
orders and leases.

CONTENT 36 37 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

MIDDLE EAST & AFRICA
AIRLINES REPORT
On-Time On-Time Tracked Completion Total Summary of
Ranking Arrival Flights Factor Flights Top Performers
Oman Air (WY) 1 92.53% 93.69% 99.65% 45,908
Total On-Time

WINNERS
Safair (FA) 2 92.36% 88.81% 99.91% 55,444 Arrivals
2023
Royal Jordanian (RJ) 3 87.51% 99.49% 99.56% 32,706 82.44%
Summary of
Qatar Airways (QR) 4 85.11% On-Time98.34%
On Time Tracked 99.85%
Comp Factor 183,090
Total Flights
Ranking Arrival Flights Top Performers
Etihad
(WY) Airways
Oman Air (EY) 5 82.90%
1 92.53% 98.72%93.69% 99.85%
99.65% 65,376
45,908 Total Tracked
Flights
Total On-Time Arrivals
(FA) Safair Saudia (SV) 6 81.29%
2 92.36% 97.19% 88.81% 99.80%
99.91% 174,256
55,444

Middle
(RJ) RoyalEast Airlines
Jordanian
7 3
79.15% 87.51%
88.11% 99.49% 99.56%
99.21% 32,706
23,397
94.10%
82.44%
(ME)
(QR) Qatar Airways 4 85.11% 98.34% 99.85% 183,090
Emirates (EK) 8 78.48% 99.72% 99.82% 164,442
(EY) Etihad Airways 5 82.90% 98.72% 99.85% 65,376
Total Flights
Total Tracked Flights
Kuwait Airways (KU) 9 73.18% 90.79% 99.72% 32,727
94.10%
(SV) Saudia
Kenya Airways (KQ) 10
6
71.86%
81.29% 97.19% 99.80% 174,256
819,251
(ME) Middle East Airlines 7 79.15% 86.13% 88.11% 98.09%
99.21% 41,905
23,397

(EK) Emirates 8 78.48% 99.72% 99.82% 164,442

Total Flights
(KU) Kuwait Airways 9 73.18% 90.79% 99.72% 32,727
819,251
(KQ) Kenya Airways 10 71.86% 86.13% 98.09% 41,905

Relative Performance
Relative Performance

QR
SV
150K EK

Total Flights
Total Flights
100K

EY FA
50K
KU ME RJ WY
KQ

72% 74% 76% 78% 80% 82% 84% 86% 88% 90% 92%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(WY) Oman Air 99.65% 79.88% 92.53% 96.89%

Completion Within On-Time On-Time
(FA) Safair 99.91%
Factor 78.46%
Block Time Arrivals92.36% 91.59%
Departures
(RJ) Royal Jordanian 99.56% 70.39% 87.51% 89.62%
Oman Air (WY) 99.65% 79.88% 92.53% 96.89%
(QR) Qatar Airways 99.85% 74.13% 85.11% 84.07%
Safair (FA)
(EY) Etihad Airways 99.91%
99.85% 78.46%
71.03% 92.36%
82.90% 91.59%
83.46%

Royal Jordanian (RJ) 99.56% 70.39% 87.51% 89.62%

Qatar Airways (QR) 99.85% 74.13%

Copyright Cirium 2023 85.11% 84.07%
Please view appendix for terms glossary, usage and attribution requirements. 15
Etihad Airways (EY) 99.85% 71.03% 82.90% 83.46%

CONTENT 38 39 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY After delivering an impressive

on-time performance amid the
Oman Air also took delivery of a
new Boeing 737 MAX 8 from CDB
2022 World Cup tournament, Aviation in 2023 – a total fleet size
MIDDLE EAST & AFRICA Oman Air once again of 52 aircraft. The 737 Max 8 is
configured with 12 Business and 150
achieved the highest Economy Class seats to support the
on-time performance airline’s expanding network. The
expanded network, schedule and fleet
score of 92.53% for the demonstrate Oman Air’s ongoing

Soaring from
efforts to contribute to the economy
Middle East and Africa of the Sultanate of Oman while also
region in 2023. This exhibiting its drive for increased

strength to
global reach. The airline’s anticipated
was also the highest oneworld Alliance membership in
score among all carriers 2024, will help broaden its network’s

strength Lydia Webb

across all categories.
global reach and provide travelers
with greater travel options and other
benefits.
Marketing Director Oman Air celebrated its 30th
Cirium anniversary this year – a journey which On-Time performance in the region was
began in March 1993 with a single flight especially competitive with Safair (FA)
between Muscat and Salalah. The airline following closely behind taking 2nd
has grown from a small regional carrier place with an OTP of 92.36% on 55,444
since then to an award-winning airline flights and Royal Jordanian (RJ) taking
with over 45 destinations connecting 3rd place with an 87.51% OTP on 32,706
visitors from around the world to Oman. flights.

To meet the rising demand in tourism, Congratulations to Oman Air for its
the airline launched an expanded outstanding commitment to on-time
network and schedule in 2023, performance while they continue
with significant frequency increases to position themselves as a major
on existing routes, and the international carrier, and has set several
addition of new destinations— benchmarks for quality, comfort, and
representing a 60% hospitality. Additionally, we commend
and give honorable mention to Safair
increase in the number and Royal Jordanian for their fine
of flights from Muscat performance.

compared to last year.

CONTENT 40 41 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Top 10 Winners with Summary of Top Performers

LOW-COST CARRIERS On-Time On-Time Tracked Completion Total Summary of

AIRLINES REPORT
Ranking Arrival Flights Factor Flights Top Performers
Safair (FA) 1 92.36% 88.81% 99.91% 55,444
Total On-Time

WINNERS
Azul (AD) 2 85.51% 98.43% 97.12% 310,972 Arrivals
2023
Hong Kong Express
(UO) 3 85.23% 96.71% 99.71% 23,761 82.44%
On Time On-Time Tracked Summary of
Jetstar Japan (GK) 4 84.60% Arrival80.29%Flights
Ranking 98.54%
Comp Factor 33,932
Total Flights Top Performers

Iberia
(FA) SafairExpress (I2) 5 84.58%
1 92.36% 99.73%88.81% 99.57%
99.91% 40,985
55,444 Total Tracked
Flights
Total On-Time Arrivals
Norwegian Air
(AD) Azul 2 85.51% 98.43% 97.12% 310,972

(UO) Hong Kong Express

Shuttle (DY) 6 82.75%
3 85.23%
99.41%
96.71%
99.60%
99.71%
82,791
23,761
94.10%
84.11%
Thai AirAsia (FD) 7 82.52% 99.03% 99.98% 113,871
(GK) Jetstar Japan 4 84.60% 80.29% 98.54% 33,932
IndiGo (6E)
(I2) Iberia Express 8 82.12%
5 84.58%94.84%99.73% 99.34%
99.57% 678,446
40,985
Total Flights
Total Tracked Flights
Vueling (VY) 9 80.85% 82.75% 99.83%99.41% 99.01% 216,594 95.33%
(DY) Norwegian Air Shuttle 6 99.60% 82,791
819,251
SkyAirAsia
(FD) Thai Airline (H2) 10 80.57%
7 82.52%96.20%99.03% 99.16%
99.98% 53,459
113,871

(6E) IndiGo 8 82.12% 94.84% 99.34% 678,446

Total Flights
(VY) Vueling 9 80.85% 99.83% 99.01% 216,594
1,610,255
(H2) Sky Airline 10 80.57% 96.20% 99.16% 53,459

Relative Performance
Relative Performance

6E
600K

Total Flights
Total Flights
400K

AD
200K
VY
H2 FD FA
DY I2 UO
0K
80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93%
On-Time Arrival
On-Time Arrival

Operational Highlights

Operational
Comp Factor
Highlights
Within Block Time On-Time Arrivals On-Time Departures

(FA) Safair 99.91% 78.46% 92.36% 91.59%

Completion Within On-Time On-Time
(AD) Azul Factor 97.12% 69.51%
Block Time 85.51%
Arrivals 86.34%
Departures
(UO) Hong Kong Express 99.71% 69.02% 85.23% 86.66%
Safair (FA) 99.91% 78.46% 92.36% 91.59%
(GK) Jetstar Japan 98.54% 78.68% 84.60% 81.51%
Azul (AD)
(I2) Iberia Express 97.12% 99.57% 69.51%76.49% 85.51%
84.58% 86.34%
84.91%

Hong Kong Express 99.71% 69.02% 85.23% 86.66%

(UO)
Copyright Cirium 2023
Jetstar Japan (GK) 98.54% 78.68%
Please view appendix for terms glossary, 84.60%
usage and attribution requirements. 81.51% 16

Iberia Express (I2) 99.57% 76.49% 84.58% 84.91%

CONTENT 42 43 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

EXPERT COMMENTARY
When low-cost carriers reach their peak,
Safair (FA), led the
LOW-COST CARRIERS they not only offer customers affordable
fares but also achieve high operating charge for all low-cost
margins. In fact, they often rank among
the top performers in the airline industry.
carriers globally in 2023
with 92.36% of their
Low-Cost Carrier
On-time performance directly correlates
with customer satisfaction and efficient
aircraft utilization, which are the core
55,444 flight operations
Performance: strengths of low-cost airlines. arriving on time, edging
2nd place Azul (AD)
A Critical Metric
Indeed, the on-time performance
of the top three Low-Cost Carriers operating 310,972 flights
(LCCs) not only matches but often with an OTP arrival of
for High Aircraft exceeds that of many traditional
legacy airlines. Timeliness is crucial
85.51% and Hong Kong
Express (UD) with an
Utilization
Jeremy Bowen for a business model that relies on
Chief Executive Officer
Cirium
maximizing aircraft utilization and OTP arrival of 85.23% on
minimizing costly flight delays that
have a direct impact on operating 23,761 flights.
costs.
Cirium congratulates Safair for this
This year, Cirium is pleased to report feat, as well as honorable mention to
that the South African carrier, Azul and Hong Kong Express. After
all — low-cost carriers fly in the same
space as the world’s largest carriers,
with all of the same challenges.

CONTENT 44 45 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Cirium’s On-Time Performance Program

– an Advisory Board Member view

Cirium runs the the satellite-enabled monitoring of over

32 million flights annually. The system

world’s foremost is aggressively neutral: as members

of the Advisory Board, we ensure that
Cirium OTP
program helps
OTP monitoring
the data is presented accurately and
properly across the world’s regions,
airlines compete
system, producing
highlighting the top performers monthly
and recognising the annual winners better, improve
appropriately.
their own systems
monthly reports and Now a consultant looking across the relentlessly, and
an annual summary industry, I started my career at an airline
which was obsessive about OTP as it above all enhance
from the satellite- drove 45-minute published connections
through the hub of Hong Kong (Cathay
their service to the
customer.
enabled monitoring Pacific), and my final airline appointment
was with a company that almost

of over 32 million invented the concept of OTP in its home

market (IndiGo). With these experiences,

flights annually. and seeing some less successful

approaches in between, it is a pleasure
to contribute to the Cirium Advisory
performance: here again Cirium provides
proper, neutral performance data which
owes nothing to subjective customer
Board, alongside my distinguished surveys or clever manipulation by the
On-Time Performance is core to the colleagues. local marketing team – the results are
running of a successful airline, and the the results.
good ones take it very seriously indeed Our duties include checking and
– not only does OTP impact customer approving the Cirium monthly OTP When I joined the industry, good OTP
perception, but also cost management, reports, discussing improvements and was 75%+ arrivals or departures within 15
environmental impact, network design reviewing policy issues a couple of minutes – now it is heartening to
and even soft issues like crew morale, times a year, but the impact is huge. see that the best airlines are achieving
which will again influence customer Airlines have started using the Cirium above 85%, and many LCCs achieve 90%
experience. Airlines are businesses which data in staff incentive programmes, + often. Naturally, better technology
depend on regularity and consistency – others take such delight in winning that across the spectrum has assisted, from
their schedules are governed by aircraft the Cirium logo becomes part of their aircraft engines to Air Traffic Control
utilisation, crew availability, airport slots livery, whilst some are extremely vocal – however, I am convinced that the
and international traffic rights, none of if they fail to pass their local rival in the spotlight of the Cirium OTP program
which can be easily switched or varied “Top 10” tables (the data is the data, helps airlines compete better, improve
at the drop of a hat. Good OTP is critical, fortunately, and incontrovertible – flights their own systems relentlessly, and
literally, to keep the flights in the air. either arrive within 14 minutes of their above all enhance their service to the
by William ‘Willy’ Boulter published arrival time, or they don’t!). customer. It’s great to be part of the
Cirium runs the world’s foremost flight Of course, we also monitor the world’s team.
monitoring system, producing monthly airports too, based on flight departure
reports and an annual summary from

CONTENT 46 47 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Avianca — Global
Avianca — Global

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Avianca — Global
On Time Arrival
Active Total Flights Avg Daily Utilization Total Distance
Rate 85.73%
Tails 131 Scheduled213,039 8.09 hr
(per Tail) 280.59M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
85.78%
Rate
131
Tails
212,329
Scheduled
8.09 hr
(per Tail) Flown
280.59M km
85.78% 131 212,329 8.09 hr 280.59M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

GLOBAL
Daily
Daily
85.78% On-Time
On-Time Performance
Performance Calendar
Calendar
131 Monthly
Monthly
212,329 Trends
Trends 8.09 hr 280.59M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
100%
600

AVIANCA
80%

Rate
Daily On-Time Performance Calendar 600Monthly Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
Flights Per Day

Arrival
60%

Arrival
400 60%
400 100%

On Time
600 40%
80%

Flights
40%

On Time Arrival Rate

On-Time
200

Per Day
200
20% 20% 60%
400
0 0 0% 0%

Flights
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%
200
20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 95% 103
103

103
13 12
Mainline Fleet
13 Composition 12 3
3
787 A319 A320 A330
787 A319 A320 103 A330

Airport Hub Grouping Most Flown Routes Operator

13
Airport Hub Grouping 12 Most Flown Routes
13 12 3Operator
Country:
On Time Country: 3
Colombia
Flights Seats Arrival %
787
787 A319 A319 MDE - BOG A320 A320
On Time
A330 Colombia
A330
7,726
Flights 1,275KSeats 79.87%
Arrival % 149,406
MDE- MDE
BOG - BOG 7,726
7,695 1,275K
1,271K 79.87% Arriving Flights
82.03%
BOG
149,406
CLO
BOG- BOG
- MDE 7,695
6,641 1,271K
1,099K 82.03%
85.40% Arriving Flights

Airport Hub
Airport Hub Grouping
BOG
Grouping BOG Most
CLO- CLO
- BOG Most Flown
Flown Routes
Routes
6,633
6,641 1,097K
1,099K 85.09%
85.40% 149,401 Operator
Departing Flights
BOG - CTG 5,780 961K 85.32% Country:
© Mapbox © OSM BOG - CLO 6,633 1,097K 85.09% On-Time
149,401
Flights Seats Colombia
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM BOG - CTG 5,780 Flights 961K 85.32% Arrival %
Seats
MDE - BOG 7,726 1,275K 79.87%
MDE - BOG 7,726 1,275K 79.87%
BOG
This information was collated from The Cirium Core, a comprehensive data -platform
MDE for the Aviation
7,695& Travel industry.
1,271K 82.03%
149,406
BOG - MDE 7,695 1,271K 82.03% Arriving Flights
CLOdata
BOG was collated from The Cirium Core, a comprehensive
This information - BOG 6,641
platform for the 1,099K
Aviation & Travel industry. 85.40%
CLO - BOG 6,641 1,099K 85.40%
BOG - CLO 7,633 1,097K 85.09%
BOG - BOG
CLO - CTG 6,633
5,780
1,097K
961K
85.09%
85.32% 149,401
Departing Flights
© Mapbox © OSM BOG - CTG 5,780 961K 85.32%

Operator Country: Colombia

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 149,406 149,401

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 48 49 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

ANA — Asia Pacific

ANA — Asia Pacific

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
ANA — Asia Active
On Time ArrivalPacific Total Flights Avg Daily Utilization Total Distance
Rate 82.75%
Tails 203 302,279
Scheduled 8.46 hr
(per Tail) 400.42M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
82.73%
Rate
203
Tails
301,429
Scheduled
8.46 hr
(per Tail) Flown
400.42M km
82.73% 203 301,429 8.46 hr 400.42M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

ASIA PACIFIC
Daily
Daily
82.73% On-Time
On-Time Performance
Performance Calendar
Calendar
203 Monthly
Monthly
301,429 Trends
Trends 8.46 hr 400.42M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
800 100%

ANA
800 80%

Rate
Daily On-Time Performance Calendar Monthly Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE
600

per Day
Flights Per Day

Arrival
600 60%

Arrival
60% 100%
400 800

On Time
400 40%
80%

Flights
40%

On Time Arrival Rate

On-Time
Per Day
200 600
200 20% 20% 60%
0 0 0% 0%

Flights
400
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%

200 20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 81
81 95%

39
39 81
28 26
15 28 26
11
15
Mainline Fleet Composition 11 3
3
737 NG 767 777 787 A320 A321 A380
81
39
737 NG 767 777 787 A320 A321 A380

28 26
39
Airport Hub Grouping 15 28 Most Flown Routes
11
Operator
26
Airport Hub Grouping 15 Most Flown Routes Operator
Country:
11 3 3
On Time Japan
Country:
Flights Seats Arrival %
On TimeA321Japan
737
737 NG
NG 767
HND
767 777 777 787
HND - FUK 787
6,902 A320 2,297K
A320 A321
76.36% A381 A380
Flights Seats Arrival % 282,469
HND HND
FUK - FUK
- HND 6,902
6,753 2,297K
2,222K 76.36% Arriving Flights
69.84%
282,469
CTS
FUK- HND
- HND 6,753
6,198 2,222K
2,331K 69.84%
79.55% Arriving Flights

Airport Hub
Airport Hub Grouping
Grouping HND
CTS- CTS
- HND Most
Most Flown
Flown
6,198
6,198 Routes
Routes2,332K
2,331K 75.76%
79.55% 282,497 Operator
Departing Flights
ITM - HND 5,431 1,733K 83.17% Country:
© Mapbox © OSM HND - CTS 6,198 2,332K 75.76% On-Time
282,497
Flights Seats Japan
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM ITM - HND 5,431 Flights1,733K 83.17% Arrival %
Seats
HND - FUK 6,902 2,297K 76.36%
HND HND - FUK 6,902 2,297K 76.36%
FUK
This information was collated from The Cirium Core, a comprehensive data-platform
HND for the Aviation
6,753& Travel industry.
2,222K 69.84%
282,469
FUK - HND 6,753 2,222K 69.84% Arriving Flights
CTSdata
This information was collated from The Cirium Core, a comprehensive - HND 6,198
platform for the Aviation & Travel2,331K
industry. 79.55%
CTS - HND 6,198 2,331K 79.55%
HND - CTS 6,198 2,332K 75.76%
HND - CTS
ITM - HND
6,198
5,431
2,332K
1,733K
75.76%
83.17% 282,497
Departing Flights
© Mapbox © OSM ITM - HND 5,431 1,733K 83.17%

Operator Country: Japan

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 282,469 282,497

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 50 51 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Delta Air Lines — North America

Delta Air Lines — North America

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Active — North America
Delta Air Lines
On Time Arrival Total Flights Avg Daily Utilization Total Distance
Rate 84.72% Tails Scheduled 946 1,635,486 10.00 hr
(per Tail) 2,446.20M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
84.71%
Rate
946
Tails
1,631,160
Scheduled
10.00 hr
(per Tail) Flown
2,446.20M km
84.71% 946 1,631,160 10.00 hr 2,446.20M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

NORTH AMERICA
Daily
Daily
84.71% On-Time
On-Time Performance
Performance Calendar
Calendar
946 Monthly
Monthly
1,631,160 Trends
Trends 10.00 hr 2,446.20M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
100%

DELTA AIRLINES
4K 80%

Rate
Daily On-Time Performance Calendar 4K Monthly Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
Flights Per Day

Arrival
60%

Arrival
60% 100%

On Time
2K 40%
2K 4K 80%

Flights
40%

On Time Arrival Rate

On-Time
Per Day
20% 20% 60%
0K 0K 0% 0%

Flights
2K 40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%

20%

0K 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
237 50%
On Time Arrival237
Rate 95%
173
173
237 112
80 112
80 66 65 57 61 67
Mainline Fleet Composition 66 65 57 61 67 28
173 28
717 737 NG 757 767 A220 (CSeries) A319 A320 A321 A330 A350
717 737 NG
237 757 767 A220 (CSeries) A319 A320 A321 A330 A350

112 173
80
Airport Hub Grouping 112 66 65 Flown Routes
Most 57 61 67
Operator
Airport 80
Hub Grouping 66 Most 65
Flown Routes
57 61 67
Operator
Country:
United
28
States 28
On Time Country:
Flights Seats Arrival %
Time United
OnA321 States
717
717 737737
NGNG 757757 767 767 A220
MCOA220 (CSeries)A319
- ATL A319 A320
5,201 A320 A321
1,098K 78.76% A330 A350
A330 A350
(CSeries) Flights Seats Arrival % 1,547,639
ATL ATL
MCO
ATL - ATL
- MCO 5,201
5,192 1,098K
1,096K 78.76% Arriving Flights
75.09%
ATL ATL
1,547,639
LGA
ATL- BOS
- MCO 5,192
4,586 1,096K
373K 75.09%
84.17% Arriving Flights

Airport Hub
Airport Hub Grouping
Grouping BOS Most
LGA- LGA
- BOS Most Flown
Flown Routes
Routes
4,584
4,586 372K373K 84.17% 1,547,642
85.68% Operator
Departing Flights
ATL - LGA 4,486 837K372K 83.77% Country:
© Mapbox © OSM BOS - LGA 4,584 85.68% On-Time
1,547,642
Flights Seats United States
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM ATL - LGA 4,486 Flights 837K 83.77% Arrival %
Seats
MCO - ATL 5,201 1,098K 78.76%
MCO - ATL 5,201 1,098K 78.76%
ATL ATL
This information was collated from The Cirium Core, a comprehensive
ATL data-platform
MCO for the Aviation
5,192 & Travel industry.
1,096K 75.09%
1,547,639
ATL - MCO 5,192 1,096K 75.09% Arriving Flights
LGAdata
This information was collated from The Cirium Core, a comprehensive - BOS 4,586
platform for the Aviation & Travel373K
industry. 84.17%
LGA - BOS 4,586 373K 84.17%
BOS - LGA 4,584 372K 85.68%
BOS - LGA
ATL - LGA
4,584
4,486
372K
837K
85.68%
83.77% 1,547,642
Departing Flights
© Mapbox © OSM ATL - LGA 4,486 837K 83.77%

Operator Country: United States

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 1,547,639 1,547,642

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 52 53 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Iberia Express — Europe

Iberia Express — Europe

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Active — Europe
Iberia Express
On Time Arrival Total Flights Avg Daily Utilization Total Distance
Rate 84.58%Tails 31 Scheduled40,985 8.41 hr
(per Tail) 52.66M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
84.55%
Rate
31
Tails
40,858
Scheduled
8.41 hr
(per Tail) Flown
52.66M km
84.55% 31 40,858 8.41 hr 52.66M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

EUROPE
Daily
Daily
84.55% On-Time
On-Time Performance
Performance
31 Calendar
Calendar Monthly
40,858Monthly Trends
Trends 8.41 hr 52.66M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
100%

IBERIA EXPRESS
100 80%

Rate
Daily On-Time Performance Calendar Monthly Trends

Rate
100 80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
Flights Per Day

Arrival
60%

Arrival
60% 100%

On Time
50 40%
80%

Flights
50 100 40%

On Time Arrival Rate

On-Time
Per Day
20% 20% 60%
0 0 0% 0%

Flights
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
50

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%

20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 95%
16
16

15
15
16
Mainline Fleet Composition
A320 A321
A320 A321

15 16

Airport Hub Grouping 15 Most Flown Routes Operator

Airport Hub Grouping Most Flown Routes Operator
Country:
On Time Spain
Country:
Flights Seats Arrival %
A320
A320 A321 88.72%A321 On Time Spain
MAD - LPA 2,533
Flights 525K
Seats Arrival % 34,598
MAD
LPA - LPA
- MAD 2,533
2,532 525K525K 88.72% Arriving Flights
86.23%
34,598
MAD
LPA- -PMI
MAD 2,532
2,294 454K525K 86.23%
91.01% Arriving Flights
MAD
Airport Hub
Airport Hub Grouping
Grouping PMI
MAD- MADMost
- PMI Most Flown
Flown
2,294
2,294 Routes
Routes 454K454K 87.09%
91.01% 34,602 Operator
MAD Departing Flights
TFN
PMI- MAD 2,195 466K454K 83.22% Country:
© Mapbox © OSM - MAD 2,294 87.09% On-Time
34,602
Flights Seats Spain
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM TFN - MAD 2,195 Flights 466K 83.22% Arrival %
Seats
MAD - LPA 2,533 525K 88.72%
MAD - LPA 2,533 525K 88.72%
LPA
This information was collated from The Cirium Core, a comprehensive data-platform
MAD for the Aviation
2,532& Travel industry.
525K 86.23%
34,598
LPA - MAD 2,532 525K 86.23% Arriving Flights
MAD
This information was collated from The Cirium Core, a comprehensive - PMI
data 2,294
platform for the Aviation & Travel454K
industry. 91.01%
MAD - PMI 2,294 454K 91.01%
MAD PMI - MAD 2,294 454K 87.09%
PMI - MAD
TFN - MAD
2,294
2,195
454K
466K
87.09%
83.22% 34,602
Departing Flights
© Mapbox © OSM TFN - MAD 2,195 466K 83.22%

Operator Country: Spain

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 34,598 34,602

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 54 55 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Copa Airlines — Latin America

Copa Airlines — Latin America

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Copa Airlines
On Time ArrivalActive— Latin America
Total Flights Avg Daily Utilization Total Distance
Rate 89.46%Tails Scheduled 96 115,657 11.59 hr
(per Tail) 256.24M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
89.46%
Rate
96
Tails
115,314
Scheduled
11.59 hr
(per Tail) Flown
256.24M km
89.46% 96 115,314 11.59 hr 256.24M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

LATIN AMERICA
Daily
Daily
89.46% On-Time
On-Time Performance
Performance
96 Calendar
Calendar Monthly
Monthly
115,314 Trends
Trends 11.59 hr 256.24M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
300 100%

COPA AIRLINES
300Monthly 80%

Rate
Daily On-Time Performance Calendar Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
Flights Per Day

Arrival
60%
200

Arrival
60% 100%
200
300

On Time
40%
80%

Flights
40%

On Time Arrival Rate

On-Time
100

Per Day
100
20% 20% 60%
200
0 0 0% 0%

Flights
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%
100
20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 95% 67
67

67

Mainline Fleet Composition

29
29
737 Max 737 NG
737 Max 737 NG 67

Airport Hub Grouping Most Flown Routes Operator

Airport Hub Grouping 29 Most Flown Routes Operator
Country:
29 On Time Panama
Country:
Flights Seats Arrival %
737 Max
737 Max 737 NG 737 NG
On Time Panama
SJO - PTY 2,831
Flights 439K
Seats 92.23%
Arrival % 57,834
PTY SJO
PTY - PTY
- SJO 2,831
2,830 439K439K 92.23% Arriving Flights
87.42%
57,834
PTY CUN
PTY- PTY
- SJO 2,830
2,658 408K439K 87.42%
93.03% Arriving Flights

Airport Hub
Airport Hub Grouping
Grouping PTY
CUN- CUNMost
- PTY Most Flown
Flown
2,658
2,658 Routes
Routes 408K408K 89.61%
93.03% 57,796 Operator
Departing Flights
BOG
PTY- -PTY 2,543 393K408K 93.58% Country:
© Mapbox © OSM CUN 2,658 89.61% On-Time
57,796
Flights Seats Panama
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM BOG - PTY 2,543 Flights 393K 93.58% Arrival %
Seats
SJO - PTY 2,831 439K 92.23%
SJO - PTY 2,831 439K 92.23%
This information was collated from The Cirium Core, a comprehensivePTY
data -platform
SJO for the Aviation
2,830& Travel industry.
439K 87.42%
57,834
PTY PTY - SJO 2,830 439K 87.42% Arriving Flights
CUNdata
This information was collated from The Cirium Core, a comprehensive - PTY 2,658
platform for the Aviation & Travel408K
industry. 93.03%
CUN - PTY 2,658 408K 93.03%
PTY - CUN 2,658 408K 89.61%
PTY - CUN
BOG - PTY
2,658
2,543
408K
393K
89.61%
93.58% 57,796
Departing Flights
© Mapbox © OSM BOG - PTY 2,543 393K 93.58%

Operator Country: Panama

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 57,834 57,796

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 56 57 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Oman Air — Middle East and Africa

Oman Air — Middle East and Africa

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Middle East and
Oman Air —Active
On Time Arrival Africa
Total Flights Avg Daily Utilization Total Distance
Rate 92.53%
Tails Scheduled 42 45,908 10.47 hr
(per Tail) 105.00M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
92.56%
Rate
42
Tails
45,778
Scheduled
10.47 hr
(per Tail) Flown
105.00M km
92.56% 42 45,778 10.47 hr 105.00M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

MIDDLE EAST & AFRICA

Daily
Daily
92.56% On-Time
On-Time Performance
Performance
42 Calendar
Calendar Monthly
45,778Monthly Trends
Trends 10.47 hr 105.00M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
150 100%
150 100%

OMAN AIR
80%

Rate
Daily On-Time Performance Calendar Monthly Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
100

Flights Per Day

Arrival
100 60%

Arrival
150 60% 100%

On Time
40%
80%

Flights
40%

On Time Arrival Rate

50

On-Time
50

Per Day
100 20% 20% 60%
0 0 0% 0%

Flights
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time
On Time
On Arrival
Arrival
Time Rate
Arrival 50%
RateRate
50% 50% 95%
95%
95% 50
20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 14 95%
13 14
13

14 9
9
13 6
Mainline Fleet Composition 6
737 Max 737 NG 787 A330
737 Max 737 NG 14 787 A330
13
9
Airport Hub Grouping Most Flown Routes 9 Operator
Airport Hub Grouping Most Flown Routes 6Operator
Country:
On Time OmanCountry: 6
Flights Seats Arrival %
737737Max
Max 737 NG
737 NG 787 787
On Time
A330 Oman A330
MCT - SLL 1,831
Flights 317K
Seats 93.04%
Arrival % 24,676
MCT
SLL - SLL
- MCT 1,831
1,829 318K317K 93.04% Arriving Flights
93.27%
MCT
24,676
MCT
SLL- -DXB
MCT 1,829
1,623 276K318K 93.27%
96.36% Arriving Flights

Airport Hub
Airport Hub Grouping
MCT
Grouping DXB
MCT Most
- MCT
- DXB Most Flown
Flown Routes
Routes
1,622
1,623 275K276K 95.92%
96.36% 24,680 Operator
Departing Flights
DOH
DXB- MCT 1,182 192K275K 97.20% Country:
© Mapbox © OSM - MCT 1,622 95.92% On-Time
24,680
Flights Seats Oman
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM DOH - MCT 1,182 Flights 192K 97.20% Arrival %
Seats
MCT - SLL 1,831 317K 93.04%
MCT - SLL 1,831 317K 93.04%
This information was collated from The Cirium Core, a comprehensiveSLL
data-platform
MCT for the Aviation
1,829 & Travel industry.
318K 93.27%
24,676
SLL - MCT 1,829 318K 93.27% Arriving Flights
MCT
This information MCTdata
was collated from The Cirium Core, a comprehensive - DXB 1,623
platform for the Aviation & Travel276K
industry. 96.36%
MCT - DXB 1,623 276K 96.36%
DXB - MCT 1,622 275K 95.92%
DXB - DOH
MCT - MCT 1,622
1,182
275K
192K
95.92%
97.20% 24,680
Departing Flights
© Mapbox © OSM DOH - MCT 1,182 192K 97.20%

Operator Country: Oman

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 24,676 24,680

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 58 59 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

Safair — LCC
Safair — LCC

AIRLINE
On-Time Active Total Flights Avg Daily Utilization Total Distance
Arrival Rate Tails Scheduled (per Tail) Flown
Safair — LCC
On Time Arrival
Active Total Flights Avg Daily Utilization Total Distance
Rate 92.36%
Tails 42 Scheduled55,444 10.47 hr
(per Tail) 105.00M
Flown km

WINNER PROFILE
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
92.34%
Rate
34
Tails
55,255
Scheduled
7.83 hr
(per Tail) Flown
52.11M km
92.34% 34 55,255 7.83 hr 52.11M km
On Time Arrival Active Total Flights Avg Daily Utilization Total Distance
Rate Tails Scheduled (per Tail) Flown

LOW-COST CARRIERS
Daily
Daily
92.34% On-Time
On-Time Performance
Performance
34 Calendar
Calendar Monthly
55,255Monthly Trends
Trends 7.83 hr 52.11M km
Daily On-Time Performance Calendar Flight
FLIGHT
Monthly Volume
VOLUME
Trends | Performance
| PERFORMANCE
FLIGHT VOLUME | PERFORMANCE
100%
100%

SAFAIR
150 80%

Rate
Daily On-Time Performance Calendar 150Monthly Trends

Rate
80%

On Time Arrival Rate

Flights Per Day
FLIGHT VOLUME | PERFORMANCE

per Day
Flights Per Day

Arrival
60%

Arrival
100 60% 100%
100

On Time
150 40%
80%

Flights
40%

On Time Arrival Rate

On-Time
50

Per Day
50
20% 20% 60%
100
0 0 0% 0%

Flights
40%

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On-Time Arrival 50%
RateRate 95%
On Time
On Arrival
Time Rate
Arrival 50% 50% 95%
95%
50
20%

0 0%
Mainline
Mainline FleetComposition
Fleet Composition
Mainline Fleet Composition

Jan
Feb

May
Jun
Jul
Aug
Sep

Nov
Dec
Mar
Apr

Oct
On Time Arrival Rate 50% 95% 29
29

29
Mainline Fleet Composition
5
5
737 (CFMI) 737 NG
737 (CFMI) 737 NG 29

Airport Hub Grouping Most Flown Routes Operator

Airport Hub Grouping 5 Most Flown Routes Operator
Country:
5 On Time South Africa
Country:
Flights Seats Arrival %
737 (CFMI)
737 (CFMI) JNB - CPT 7,398 1,348K 737 NG On737Time
89.02% NG South Africa
Flights Seats Arrival % 54,816
CPT
JNB- JNB
- CPT 7,397
7,398 1,348K
1,348K 92.66%
89.02% Arriving Flights
DUR 6,387 1,161K 93.18% 54,816
CPT- JNB
- JNB 7,397 1,348K 92.66% Arriving Flights
JNB JNB - DUR 6,387 1,161K 93.70%
Airport Hub
Airport Hub Grouping
Grouping DUR - JNB
CPT - HLA
Most
Most Flown
Flown 6,387
Routes
Routes
2,608
1,161K
476K
93.18%
96.29% 54,817 Operator
JNB JNB - DUR 6,387 1,161K 93.70%Departing Flights
2,608 476K 94.76% Country:
© Mapbox © OSM HLA - CPT On-Time
54,817
CPT - HLA Flights
476K 2,608 Seats
96.29%
South Africa
ArrivalFlights
OnDeparting
Time %
© Mapbox © OSM HLA - CPT 2,608 Flights 476K Seats94.76% Arrival %
JNB - CPT 7,398 1,348K 89.02%
JNB - CPT 7,398 1,348K 89.02%
This information was collated from The Cirium Core, a comprehensiveCPT
data -platform
JNB for the Aviation
7,397 & Travel industry.
1,348K 92.66%
54,816
CPT - JNB 7,397 1,348K 92.66% Arriving Flights
DUR - DUR - JNB
JNBdata
This information was collated from The Cirium Core, a comprehensive platform for 6,387
6,387
the 1,161K
1,161K
Aviation & Travel industry. 93.18%
93.18%
JNB JNB - DUR
JNB - DUR 6,387
6,387 1,161K
1,161K 93.70%
93.70%
CPT - HLA
CPT - HLA 2,608
2,608 476K
476K 96.29%
96.29% 54,817
Departing Flights
© Mapbox © OSM HLA - CPT
HLA - CPT 2,608
2,608 476K
476K 94.76%
94.76%

Operator Country: South Africa

This information was collated from The
This information was collated from The Cirium Core, a comprehensive data platform for the Aviation & Travel industry.

Cirium Core, a comprehensive data platform 54,816 54,817

Arriving Flights Departing Flights
for the Aviation & Travel industry.

CONTENT 60 61 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRLINES

The Interesting Phenomenon

of On-Time Performance
by Tony Brooks

On-Time-Performance (OTP) is a
subject that’s regularly mentioned in An airline with a
consistently low A consistently
the news. I’d like to share my thoughts
on what it is, how is it measured and
low OTP will
OTP may find
why it is such an important metric,
especially today in an environment
of increasing demand, high costs and ultimately prove
tight labor and parts supply. OTP
statistics are important enough to be
it more difficult expensive for an
operator.
regularly mentioned within an Airline’s
financial results along with Passenger
to plan future
Load Factors and Yield information
and are used as a Key Performance maintenance events
Indicator (KPI) by many.
if an aircraft’s Using 2022 Department of
Transport (DOT) Form 41 data

schedule is
On-Time Performance is a for U.S. scheduled Airlines,
measurement which allows us to it was estimated that,
every minute of delay
compare the punctuality rates
between airlines according to their constantly changing for one aircraft costs
due to delays.
published schedules. A flight is
considered ‘on-time’ when it arrives around $100. It is
or departs within 15 minutes of its
scheduled timetable. In August 2023, estimated delays cost
the South African Low-Cost-Carrier With maintenance slots themselves over $1 billion each
(LCC) Safair enjoyed 93.13% on- becoming more difficult to reserve
time-arrivals, ranking the carrier first through labor shortages and parts year to the industry,
from over 1,300 airlines tracked. This supply issues, an aircraft could be a vast sum which could be put to better
was an impressive result taking into temporarily grounded through expired use towards investment in airline and
account the fact that LCC’s operate maintenance as a direct result of low airport infrastructure.
traditionally high-density, short- OTP results.
turnaround flights and sit generally With so much more at
lower down the rankings. We now live in a world where aviation- stake with poor OTP
related emissions statistics are forever performance than
Passenger satisfaction can fluctuate under the microscope. Aircraft regularly passenger satisfaction,
according to the level of OTP burn fuel waiting for available gates global Airlines have
attained by a particular Airline and and as air travel demand increases a valuable tool in
is a powerful tool in brand marketing with many airports close to maximum OTP which can help
campaigns when consistently high. capacity, delays and resulting pollution contribute towards
However, the level of OTP can affect coupled with financial implications will providing practical
other areas of an Airline’s operation only get worse. solutions going
which sometimes get overlooked. forward.

CONTENT 62 63 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

THE
MOST
ON-TIME
AIRPORTS

CONTENT 64 65 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

Top 20 Winners with Summary of Top Performers

GLOBAL AIRPORTS On-Time

Ranking
On-Time
Departure
Tracked
Flights
Total
Flights
Avg Dep
Delay
Routes
Served
Summary of
Top Performers

TOP 20 WINNERS
Minneapolis-St. Paul 1 84.44% 96.70% 289,817 63 157
International Airport (MSP)
Rajiv Gandhi International 2 84.42% 93.51% 168,426 53 82 Total On-Time
Airport (HYD)
Departures
Kempegowda International
Airport (BLR) 3 84.08% 90.38% 237,461 54 93 78.16%
El Dorado International 4 84.01% 87.74% 292,486 53 101
Airport (BOG)
Salt Lake City International 5 83.99% 99.85% 226,705 66 100
Airport (SLC)
Detroit Metropolitan Wayne 6 83.09% 99.76% 276,049 68 123 Total Tracked
County Airport (DTW) Flights
Seattle-Tacoma
International Airport (SEA) 7 82.97% 99.49% 399,583 54 126 96.91%
Philadelphia International 8 82.75% 97.98% 246,152 75 122
Airport (PHL)
Hamad International 9 82.04% 99.40% 223,952 41 191
Airport (DOH)

Haneda Airport (HND) 10 80.51% 99.08% 455,001 32 103 Total Flights

Charlotte Douglas
International Airport (CLT) 11 80.36% 98.62% 484,056 69 185 6,748,934
San Diego International 12 80.32% 99.04% 189,479 59 82
Airport (SAN)
Washington Dulles 13 80.26% 95.53% 212,599 71 140
International Airport (IAD)
Oslo Airport 14 80.08% 97.41% 197,307 39 144
Gardermoen (OSL) Total Seats
Los Angeles International 15 79.76% 96.59% 503,851 63 194
1,082.56M
Airport (LAX)
O'Hare International 16 79.67% 97.97% 679,614 68 247
Airport (ORD)
Phoenix Sky Harbor 17 79.59% 98.00% 386,189 61 148
International Airport (PHX)
Benito Juarez International 18 79.42% 96.27% 333,349 54 104 Total Routes
Airport (MEX)
Nashville International 19 79.30% 95.78% 203,893 62 110
2,777
Airport (BNA)
Hartsfield-Jackson Atlanta 20 78.89% 99.04% 742,965 58 225
International Airport (ATL)

Operational Highlights
On-Time Departure On-Time Arrival Total Routes Served Total Airlines Served

Minneapolis-St. Paul 84.44% 84.62% 157 16

International Airport (MSP)
Rajiv Gandhi International 84.42% 80.81% 82 30
Airport (HYD)
Kempegowda International 84.08% 77.79% 93 37
Airport (BLR)
El Dorado International 84.01% 82.61% 101 35
Airport (BOG)
Salt Lake City International 83.99% 84.71% 100 13
Minneapolis-St. Paul International Airport Airport (SLC)

CONTENT 66 67 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

EXPERT COMMENTARY According to ACI World, 2024 is

expected to be a milestone for global
while Chubu Centrair International
Airport takes second position in the
passenger traffic as it reaches 9.4 billion Small Airport category.
GLOBAL AIRPORTS passengers, surpassing the year 2019
that welcomed 9.2 billion passengers Latin American airports make
(102.5% of the 2019 level). significant headway in all airport
categories; Mariscal Sucre International

Minneapolis St. Upside factors include the consolidation

of the reopening of the Chinese market
Airport leads in the Small Airport
category and Jose Joaquin de

Paul leads the way;

and surge in domestic travel, supply Olmedo Airport achieve third place;
chain disruptions gradually subsiding, Tocumen International Airport,
and inflation slowing down. While Jorge Chavez International Airport,

Indian airports downside risks remain present, we

continue to witness the dedicated efforts
and Brasilia International Airport
secure second, third and fourth in

strengthen their and commitment of ACI airport members

and partners—such as their on-time
the Medium airports category; and
El Dorado International Airport the

on-time performane
performance—and we are filled with fourth in the Global and Large airports
optimism about the industry’s future. categories–all participating in the top
5 of their respective groups. Their

and Latin American Luis Felipe de Oliveria

The airport categories in the On-
Time Performance Review are based
stellar performance could not be
better timed: Latin America and the

airports make
ACI World Director General on the current level of flight activity. Caribbean is in fact forecasted by ACI
American airports reach great results World to be the first region to surpass
with Minneapolis St. Paul leading its 2019 level, reaching 707 million

headway in the Global and Large airport

categories. American Airports – Salt
passengers, or 102.9% of the 2019 level
by the end of 2023.
Lake City International Airport, Detroit
Metropolitan Wayne County Airport, It is clear that airlines’ performance
Seattle-Tacoma International Airport is attached to airport results and vice
and Philadelphia International Airport versa, showing once more the joint
take fifth, sixth, seventh and eigth place efforts to build efficiency with benefits
respectively in the Global category. for passengers and the whole aviation
Indian airports strengthen their on- ecosystem.
time performance and continue last
year’s trend – Rajiv Gandhi International Congratulations to the top airports
Airport and Kempegowda International in each of the categories for their
Airport leap to second and third place exceptional on-time performance as we
in both the Global and Large Airport continue to build a sustainable aviation
categories. ecosystem fit to welcome current
and future travellers with efficiency,
Japanese airports continue to prove performance, and an exceptional
their on-time performance lead with passenger experience. We can only
Osaka International Airport holding first operate successfully and reach new
position in the Medium Airport category, heights as an ecosystem when all
aviation stakeholders come together
around the needs of passengers and
communities worldwide.

Minneapolis-St. Paul International Airport

CONTENT 68 69 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

Top 20 Winners with Summary of Top Performers

LARGE AIRPORTS On-Time

Ranking
On-Time
Departure
Tracked
Flights
Total
Flights
Avg Dep
Delay
Routes
Served
Summary of
Top Performers

TOP 20 WINNERS
Minneapolis-St. Paul 1 84.44% 96.70% 289,817 63 157
International Airport (MSP)
Rajiv Gandhi International 2 84.42% 93.51% 168,426 53 82 Total On-Time
Airport (HYD)
Departures
Kempegowda International
Airport (BLR) 3 84.08% 90.38% 237,461 54 93 78.52%
El Dorado International 4 84.01% 87.74% 292,486 53 101
Airport (BOG)
Salt Lake City International 5 83.99% 99.85% 226,705 66 100
Airport (SLC)
Ronald Reagan National 6 83.20% 99.95% 294,154 71 106 Total Tracked
Airport (DCA) Flights
Detroit Metropolitan Wayne
County Airport (DTW) 7 83.09% 99.76% 276,049 68 123 97.14%
Seattle-Tacoma 8 82.97% 99.49% 399,583 54 126
International Airport (SEA)
Philadelphia International 9 82.75% 97.98% 246,152 75 122
Airport (PHL)
Hamad Internationa 10 82.04% 99.40% 223,952 41 191
Airport (DOH) Total Flights

LaGuardia Airport (LGA) 11 81.34% 99.50% 360,999 72 93 6,457,229

Haneda Airport (HND) 12 80.51% 99.08% 455,001 32 103

Charlotte Douglas 13 80.36% 98.62% 484,056 69 185

International Airport (CLT)
San Diego International 14 80.32% 99.04% 189,479 59 82
Airport (SAN) Total Seats
Washington Dulles
International Airport (IAD) 15 80.26% 95.53% 212,599 71 140 1,004.28M
Oslo Airport 16 80.08% 97.41% 197,307 39 144
Gardermoen (OSL)
Los Angeles International 17 79.76% 96.59% 503,851 63 194
Airport (LAX)
O'Hare International 18 79.67% 97.97% 679,614 68 247
Airport (ORD) Total Routes
Phoenix Sky Harbor 19 79.59% 98.00% 386,189 61 148
2,641
International Airport (PHX)
Benito Juarez International 20 79.42% 96.27% 333,349 54 104
Airport (MEX)

Operational Highlights
On-Time Departure On-Time Arrival Total Routes Served Total Airlines Served

Minneapolis-St. Paul 84.44% 84.62% 157 16

International Airport (MSP)
Rajiv Gandhi International 84.42% 80.81% 82 30
Airport (HYD)
Kempegowda International 84.08% 77.79% 93 37
Airport (BLR)
El Dorado International 84.01% 82.61% 101 35
Airport (BOG)
Salt Lake City International 83.99% 84.71% 100 13
Minneapolis-St. Paul International Airport Airport (SLC)

CONTENT 70 71 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

Top 20 Winners with Summary of Top Performers

MEDIUM AIRPORTS On-Time

Ranking
On-Time
Departure
Tracked
Flights
Total
Flights
Avg Dep
Delay
Routes
Served
Summary of
Top Performers

TOP 20 WINNERS
Osaka International 1 90.71% 99.47% 136,150 30 35
Airport (ITM)
Tocumen International 2 90.51% 98.93% 125,731 57 89 Total On-Time
Airport (PTY)
Departures
Jorge Chavez International
Airport (LIM) 3 89.10% 84.99% 155,787 56 66 78.46%
Brasilia International 4 86.62% 98.16% 108,758 39 52
Airport (BSB)
Portland International 5 86.03% 99.83% 142,661 62 77
Airport (PDX)
Arturo Merino Benitez 6 84.98% 98.66% 136,163 56 63 Total Tracked
Airport (SCL) Flights
Jose Maria Cordova
International Airport (MDE) 7 84.31% 89.38% 82,850 60 40 94.78%
Viracopos Airport (VCP) 8 83.93% 99.30% 111,180 37 73

Netaji Subhas Chandra Bose 9 83.91% 84.50% 137,176 60 69

Airport (CCU)

New Chitose Airport (CTS) 10 83.80% 99.82% 146,013 36 42

Total Flights
Naha Airport (OKA) 11 83.68% 96.69% 130,043 31 39 2,657,590
Norman Y. Mineta San Jose 12 83.21% 99.81% 110,144 52 43
International Airport (SJC)

Fukuoka Airport (FUK) 13 82.60% 96.00% 178,694 34 47

Sacramento International 14 82.58% 98.91% 111,333 54 42

Airport (SMF) Total Seats
Chennai International
Airport (MAA) 15 82.46% 92.69% 139,014 50 68 456.01M
Abu Dhabi International 16 81.03% 93.38% 118,901 46 128
Airport (AUH)
Addis Ababa Bole 17 80.67% 98.26% 124,284 37 118
International Airport (ADD)
Daniel K. Inouye 18 80.56% 83.76% 158,407 50 58
International Airport (HNL) Total Routes
Helsinki-Vantaa
Airport (HEL) 19 80.29% 99.76% 128,623 37 122 1,362
Don Mueang International 20 79.94% 83.31% 175,678 40 91
Airport (DMK)

Operational Highlights
On-Time Departure On-Time Arrival Total Routes Served Total Airlines Served

Osaka International 90.71% 86.62% 35 4

Airport (ITM)
Tocumen International 90.51% 90.32% 89 19
Airport (PTY)
Jorge Chavez International 89.10% 83.63% 66 33
Airport (LIM)
Brasilia International Airport 86.62% 83.68% 52 8
(BSB)
Portland International 86.03% 82.14% 77 18
Osaka International Airport Airport (PDX)

CONTENT 72 73 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

EXPERT COMMENTARY In the bustling world of aviation,

medium-sized airports often find
Deserving of honorable
themselves in a unique position - big mention, is Tocumen
MEDIUM AIRPORTS enough to serve a significant volume of
International Airport
passengers, yet small enough to avoid
some of the logistical nightmares that (PTY) in Panama, a
come with mega-airport status. Today,
gateway airport to
Middleweight
we’re shining a spotlight on these
middleweight champions, particularly the Americas, with a
those that have demonstrated
departure OTP of 90.51%
Champions:
exceptional performance in on-time
departures throughout 2023, serving on over 121,000 flights.
between 15,000,000 and 25,000,000
Also ranking high is Jorge
Medium-Sized travelers annually worldwide.
Chavez International
Airports are
Our annual report highlights the top 20
airports worldwide in this category. The
Airport (LIM) in Lima,
data clearly shows that there are several Peru, with a departure
Soaring High
medium-sized airport hubs that excel in
departure on-time performance. OTP of 89.10% on over
James Hetzel 150,000 flights.
in On-Time
Product Marketing Director,
Cirium Leading the pack and These top performers are accompanied
taking the #1 ranking
Departures
by numerous other medium-sized
is Osaka International airports that have demonstrated
impressive on-time departure
Airport (ITM), the performance. Congratulations to Osaka
international gateway for International Airport for their exceptional
performance!
Japan’s Kansai region,
boasting a departure While ensuring on-time departures
is crucial, it is equally important to
performance of 90.71% adopt a comprehensive approach to
on over 130,000 flights airport management. The exemplary
performance of medium-sized airports
for the year. in 2023 has demonstrated that
success stems from a combination
of robust infrastructure, strategic
partnerships, economic growth, and
a culture of innovation. This serves
as a valuable lesson for airports of all
sizes, emphasizing the significance of
embracing these principles.

Osaka International Airport

CONTENT 74 75 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

Top 20 Winners with Summary of Top Performers

SMALL AIRPORTS Mariscal Sucre International

On-Time
Ranking
On-Time
Departure
Tracked
Flights
Total
Flights
Avg Dep
Delay
Routes
Served
Summary of
Top Performers

TOP 20 WINNERS
Airport (UIO) 1 90.29% 86.04% 41,576 72 27

Chubu Centrair International 2 90.17% 87.93% 73,159 40 43 Total On-Time

Airport (NGO)
Departures
Jose Joaquin de Olmedo
Airport (GYE) 3 88.83% 87.49% 36,077 91 17 79.08%
Boise Air Terminal 4 87.30% 99.16% 50,635 70 26
(Gowen Field) (BOI)
Cape Town International 5 86.71% 80.65% 80,267 47 42
Airport (CPT)
Tenerife North 6 85.30% 94.85% 69,188 38 26 Total Tracked
Airport (TFN) Flights
Guararapes-Gilberto Freyre
International (REC) 7 85.17% 97.64% 74,340 45 52 93.77%
Pittsburgh International 8 85.06% 91.78% 96,064 72 61
Airport (PIT)
Tancredo Neves 9 84.78% 99.86% 94,401 43 67
International Airport (CNF)
Kona International Airport 10 84.76% 86.09% 39,186 50 21
at Keahole (KOA) Total Flights
John Glenn Columbus 11 84.71% 98.96% 87,110 69 46 1,368,521
International Airport (CMH)
Indianapolis International 12 84.62% 98.06% 92,470 70 47
Airport (IND)
Afonso Pena International 13 84.58% 99.51% 51,822 45 31
Airport (CWB)
Beirut-Rafic Hariri 14 84.14% 92.90% 51,209 42 62 Total Seats
International Airport (BEY)
Christchurch International 198.89M
Airport (CHC) 15 83.88% 98.76% 65,896 38 25

Eppley Airfield (OMA) 16 83.81% 99.24% 46,166 67 32

Rafael Nunez International 17 83.59% 90.16% 43,411 56 34

Airport (CTG)
Cincinnati/Northern 18 83.58% 97.64% 86,335 74 52 Total Routes
Kentucky Airport (CVG)
General Mitchell 19 83.51% 99.05% 56,461 75 33
812
International Airport (MKE)
Kansai International 20 83.39% 89.64% 132,748 45 68
Airport (KIX)

Operational Highlights
On-Time Departure On-Time Arrival Total Routes Served Total Airlines Served

Mariscal Sucre International 90.29% 86.24% 27 17

Airport (UIO)
Chubu Centrair International 90.17% 83.98% 43 39
Airport (NGO)
Jose Joaquin de Olmedo 88.83% 85.34% 17 13
Airport (GYE)
Boise Air Terminal 87.30% 83.01% 26 9
(Gowen Field) (BOI)
Cape Town International 86.71% 87.14% 42 31
Mariscal Sucre International Airport Airport (CPT)

CONTENT 76 77 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
THE MOST ON-TIME AIRPORTS

EXPERT COMMENTARY
SMALL AIRPORTS Mariscal Sucre the largest carrier there, whose strong
on-time performance factors into both
International Airport that carrier and this airport’s excellence.

had the best operational

¡Bien hecho, performance in 2023
The top three small airports are rounded
out by José Joaquín de Olmedo

Ecuador!
International Airport, serving Guayaquil,
among the world’s small Ecuador, and Ecuador’s second largest
airport, after Mariscal Sucre. 2023’s
airports.
Small Airport results are an excellent result for these
Ecuadorian airports. Cirium categorizes

Winners from
Located near Quito, Ecuador, the airports by percentile, and a small
airport is referred to as Tababela, and airport serves between the 25th and
is relatively new — it opened in 2012. 50th percentile by total flights served in

Central America Mike Arnot

Juliet Alpha Media
It’s Ecuador’s largest airport. The two
largest carriers there are Avianca and
a month, with an actual gate departure
coverage 80% or better.
LATAM, each flying around 1M seats
in 2023, with Avianca flying around
43% more seats from there since 2019.
Mariscal Sucre beat out Chubu Centrair,
the Japanese single runway operation
just outside of Nagoya, Japan. ANA is

Mariscal Sucre International Airport

CONTENT 78 79 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023

When Dependability
and Security Matter
Your TRUSTED aviation data partner

TRUSTED over 100 years of industry experience

advanced technology for better schedule

INNOVATIVE insights and streamlined distribution

COMPREHENSIVE unsurpassed data coverage

Learn More
Cirium.com/Partnerships CIRIUM SCHEDULES DATA PARTNERSHIP

CONTENT 80 81 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

APPENDIX

CONTENT 82 83 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Usage
and attribution
We ask you to cite Cirium if you extract and
use the data and information in this report
in your own content and marketing. Where
possible please also link to www.cirium.com.

The data presented in this report derives from

The Cirium Core, which holds information from
over 2,000 sources. Cirium verifies and quality
checks all the data as we process it. Cirium is
solely responsible for all insights and analyses
provided in this report.

As a neutral partner in the industry,

we rank airlines and airports from an For questions about citing
independent position. It is our mission to Cirium’s on-time performance
accelerate the industry’s digital transformation.
analysis, please contact at
[email protected].
Examples of how to cite us:

“ According to data
provided by Cirium,
an aviation analytics
“ Cirium, a company
that provides data for the
aviation industry, revealed
“ Cirium’s study
of Vueling’s on-
time performance in
“ Cirium’s airline
on-time performance
analysis shows 89.02%
company, 89.66% of that 82.87% of All Nippon December shows that of Oman Air’s flights
Delta Air Lines’ flights Airways’ flights across the 85.70% of its flights nationwide arrived on-
arrived on time for the country arrived on time in arrived on time.” time in December.”
month of December.” December.”

CONTENT 84 85 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Jeremy Bowen Ben Baldanza

Chairperson, Advisory Board Advisory Board Member

Jeremy Bowen is the CEO of Cirium, the B. Ben Baldanza is a transformational leader in
aviation analytics company that is helping to the US Airline industry. As the CEO for Spirit
shape an intelligent future for air travel. Airlines, he led a team that created a new
sector of airlines in North America and became
an economic powerhouse, offering travel
Cirium is part of the global information- During his leadership, Jeremy has
based analytics company RELX. Jeremy additionally set a new vision and strategy opportunity for millions.
originally joined its FlightGlobal brand, the for Cirium, aligning company operations,
aviation arm of RELX, in 2018. He became driving a new collaborative culture with
CEO in 2019 during the same period as the acquisition of Snowflake Software, to
the company rebranded to Cirium, after further expand Cirium’s data portfolio and He has been named as one of the industry’s business efficiency, and public policy. He
significantly growing its data portfolio with technology offering. “25 Most Influential Leaders” twice and teaches in the Economics program at
the acquisitions of Diio, FlightStats, Ascend has helped to set trends that have been George Mason University in Fairfax, VA and
and Innovata. At the same time, Jeremy Jeremy has been in the data and analytics adopted by the rest of the industry. co-hosts a weekly podcast that is now in
led the divestment of its legacy publishing world all his career, previously with RELX’s the top 1% of all podcasts in terms of weekly
business, FlightGlobal. Accuity business for eight years—a company Prior to Spirit, Ben held executive roles with listeners. Ben is married to Marcia Baldanza,
focused on the financial services sector. US Airways, Continental Airlines, and TACA a Doctor in Education with a career in public
Before this role, he spent 15 years with Airlines. He began his career at American school innovation. They have one son, Enzo
data insights company Dun & Bradstreet in Airlines, Northwest Airlines, and UPS. Anthony, 16 years old, and live in Arlington,
leadership positions in the UK, Australia and Virginia.
New Zealand. Today Ben serves on the Board of Directors
for JetBlue Airways, Six Flags Entertainment,
and several private companies. In these
independent roles, he provides value from
his diverse set of business experiences and
willingness to challenge current conventions
when necessary. He is competent and
current on modern corporate board
governance.

Ben has earned degrees from Syracuse

University and Princeton University’s Public
Policy School, focused on economics,

CONTENT 86 87 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Henry Harteveldt Willy Boulter

Advisory Board Member Advisory Board Member

Henry H. Harteveldt is one of the travel Willy Boulter has 40 years of experience in the
industry’s most respected analysts. airline industry, most recently as Chief Commercial
Officer of IndiGo, India’s largest airline with a fleet
of over 250 aircraft.
He started the Atmosphere Research Before becoming an analyst, Henry
Group – a San Francisco-based spent more than 15 years in marketing,
independent, objective travel industry product, planning, PR, and distribution
market research and strategic advisory roles at a variety of leading travel firms, For the first 20 years of his career, he He is a graduate of Oxford University
firm in 2011, following a nearly 11-year including Continental Airlines, Fairmont worked at Cathay Pacific in several and served in the British Army in the
career as Forrester Research’s global Hotel Management Company and positions, including heading the Japan UK, Canada and Hong Kong. He is a
head of travel research. GetThere. market, Revenue Management, and IT. Fellow of the Royal Aeronautical Society
and currently splits his time between
He was Commercial Director of Virgin England and Yokohama.
Atlantic from 2002 to 2008, and then the
CEO of Russia’s first LCC, Sky Express.

He has also worked for airlines in the

Middle East, specifically Gulf Air and
Etihad, and was CCO in the Emirates-
sponsored team that turned around
TAAG Angola Airlines in 2015-18.

CONTENT 88 89 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Luis Felipe de Oliveria Mike Malik

Advisory Board Member Advisory Board Member
Committee Chairperson
Joined ACI World as Director General in June 2020,
bringing with him vast experience in commercial Mike Malik is Chief Marketing Officer at Cirium
and technical aviation. having joined the company in 2018. He rebranded
the company from FlightGlobal and brought
He successfully led the Latin For 10 years, Luis served IATA, leading fuel
together other brands the company had acquired
American and Caribbean Air Transport and airport campaigns with governments, in the last decade under one umbrella brand.
Association (ALTA) between October 2017 oil companies, fuel service providers and
and May 2020, promoting positive change airports for the Americas, Africa and the Mike has been in the airline and aviation This included Lufthansa for day-of-
in the organisation. Middle East regions, based in Switzerland. industry throughout his career and has held operations control, Swissair for pricing
several executive level positions. and Cathay Pacific Airways for revenue
Prior to joining ALTA, Luis served as He also served 12 years at Shell with a focus management, crew management and
World Fuel Services’ Vice President on Latin America and the Caribbean and Mike was Chief Commercial Officer for UBM maintenance operations.
Supply Development for Latin America Africa and Europe, based in the Netherlands. Aviation, President of Aloha Air Cargo &
and Caribbean where he was responsible Aloha Tech Ops, and Chief Information Mike is currently an advisory board member
for improving World Fuel’s aviation fuel Officer for Aloha Airlines. He was also one to Aerobrand, an airline branding and design
business in the region. of the founding team members of Maxjet company that rebranded Lufthansa Airlines
Airways, where he was Chief Marketing and in 2018.
Information Officer. Prior to this, he was
President and CEO of Shepherd Systems, an
airline sales force automation and business
intelligence company. He spent nine years
at Sabre and assumed roles in London and
Hong Kong where he was Vice President,
Asia Pacific. While in Hong Kong, he was
a special consultant to the executive
management team of Cathay Pacific
Airways.

As an executive consultant to several

airlines, Mike assisted them in deploying new
technology into their operations.

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APPENDIX

Glossary of terms
AIRLINE CODE The IATA code for the airline. This is the code of the ON-TIME The percentage of completed flights that departed
Marketing Airline. DEPARTURE at the gate on time. On time is defined as departing
within 15 minutes of the scheduled departing time. The
on-time departure ranking is used to determine the top
AVAILABLE SEAT The number of seats available multiplied by the number performing airports.
KILOMETERS of kilometers between origin and destination.
(ASK)
ON-TIME RANKING For each list of airlines and airports, on-time
performance is ranked where a rank of 1 equates to the
BLOCK TIME Referred to as B0. The percentage of flights that were best performance.
completed within their scheduled time.

SEATS (MILLIONS) The estimated seat capacity of all scheduled flights.

COMPLETION Completion factor which is the percentage of tracked
FACTOR flights that were completed (e.g., not canceled)
TOTAL FLIGHTS The total number of scheduled single segment flights
(consisting of one origin and one destination).
COVERAGE The percentage of published flights for which we have
an actual arrival gate time for airlines and an actual
departure time for airports against which we can TRACKED The percentage of published flights for which Cirium
measure a flight’s performance versus its schedule. FLIGHTS tracked an actual gate arrival time, cancellation or
diversion.

ON-TIME The percentage of completed flights that arrived at

ARRIVAL the gate on time. On time is defined as arriving within
15 minutes of the scheduled arrival time. The on-time
arrival ranking is used to determine the top performing
airlines.

CONTENT 92 93 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023

Your TRUSTED aviation data partner

TRUSTED

Over 100 years of industry experience

CIRIUM SCHEDULES • Rigorous quality control

• Reliable, resilient & secure
DATA PARTNERSHIP

COMPREHENSIVE

Unsurpassed data coverage

• 900+ IATA and Non-IATA airlines
• 280,000 updates daily

INNOVATIVE

Technology to enable schedule insights

and distribution

• Industry-standard SSIM and customized file delivery

Learn More
• Modern and robust schedule and connection API service Cirium.com/Partnerships

CONTENT 94 95 cirium.com
 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Report calculation
Airline calculations
We examine our flight status and arrival
data curated from over 600 global sources,
Key evaluation criteria Regional Thresholds
including published schedules, government
Available Seat Kilometres (ASK) — the We report OTP figures inclusive of all flights
agencies, civil aviation authorities, airlines,
number of seats available multiplied by the operated under a carrier’s brand (mainline,
airports, and major airline reservation
number of kilometres flown — captures an wetlease, subsidiaries. To qualify for the
systems.
airline’s total production in terms of their Cirium OTP Report, there is an 80% actual
total passenger carrying capacity and gate arrival time data coverage requirement
Our data processing team has logic,
distance flown. for all airline categories. These categories
processes, and protections in place to
include Global, Major (by region) and low-
corroborate the information we gather for
cost carriers.
flights worldwide. Our categories for this
report are grouped into three areas: Global,
Flights
The total number of flights flown — captures For the Global Airlines category, we consider
Major (by region), and low-cost carriers.
the airline’s total volume of passenger flights the Top 10% of all passenger airlines by
There is an 80% Actual Gate Arrival Time
flown. capacity and volume criteria — by Available
coverage requirement for all categories.
Seat Kilometres (ASKs), flights and seats—
the airline must also serve at least three
Seats regions.
The total number of seats flown — captures

600
the airline’s total volume of seats flown. For Major Airlines by Region, the threshold
for ASKs, flights and seats, varies by region
to accurately reflect the size of operations in
Regions Served that region.
The total number of regions served by
an airline — captures the airline’s global The thresholds for each region are listed in
prominence across report regions. An airline the table below.
Global sources is considered to serve a region if it operates
one (1) or more flights per day to or within Flights, Seats,
Region
that region. An airline’s home region counts ASK, Threshold
as one of its regions served.
ASIA PACIFIC Top 30%

EUROPE Top 30%

Actual Gate Arrival Time
(AGA) Coverage LATIN AMERICA Top 30%

The percentage of flights in Cirium’s MIDDLE EAST & AFRICA Top 30%
database for which the AGA field is
present — ensures a minimum data quality NORTH AMERICA Top 15%
standard required to evaluate the airline’s
performance. Airlines can boost their The low-cost carrier (LCC) category reviews
coverage by becoming a Cirium Data airlines that are industry recognized and/
Supplier. Find out more at or self- identified lowcost carriers. For this
www.cirium.com/about/data-supply/ category, we consider the Top 60% of LCC
airlines. LCC airlines must fall in the Top
60% for flights, seats, and destinations to be
Completion Factor considered.
The percentage of flights not cancelled —
captures the airline’s ability to complete Actual Gate Arrival (AGA) Coverage is calculated
their flights as scheduled. based on direct operational measures only. These are
reported directly by our data sources or observed
using ADS-B Positional Data.

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APPENDIX

Report calculation
Airport calculations

Each month Cirium reviews the total

number of flights in a given month
(approximately 3 million) for every
airport globally in an ordered list,
then looks at where the percentile
demarcations fall. For the annual OTP
80%
Actual gate
review, we take the total number of
flights in a given year for every airport. departure
Airports are selected based on a
combination of factors, including:

Global Airport Medium Airport

• 25-40m seats • 15-25m seats
• Actual gate departure coverage • Actual gate departure coverage
80% or better 80% or better
• Must serve at least three (3)
regions (inclusive of its own)

Large Airport Small Airport

• 25-40m seats • 5-15m seats
• Actual gate departure coverage • Actual gate departure coverage
80% or better 80% or better
• Note: this category can include
airports in the global airport
category

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 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Why the
world trusts
our rankings
Cirium applies the highest level of quality assurance
to the data that supports the On-Time Performance
Review. We ensure the highest level of accuracy,
timeliness, and coverage of the data, which is why
the data and analyses are trusted by airlines and
airports globally.

The experienced and dedicated

Cirium data team collect, verify,
and clean the data and then
apply logic, algorithms and
security to it.
This comprehensive structure is in place to achieve
the ‘quality balance’ of the data that we use to rank
airlines and airports.

Sophisticated tools and statistics validate the

information and remove outliers and multisource
verification fills in the gaps in single data sources.
In cases of conflict, advanced algorithms identify
the most reasonable data points, crosscheck
the information, and determine consistency of
information. Our expert team apply their in-depth
knowledge in data and aviation to add extra validity
to the data.

Cirium has a strict definition for what we consider

as flight coverage for an airline or airport. For an
airline to qualify for Cirium’s On-Time Performance
rankings, a carrier must meet the coverage
standards, and we must have data fields which
include estimated departures, actual departures,
departure dates and arrival gates.

Cirium’s approach to on-time performance data and

the process involved means we immediately notice
when changes or deviations occur.

CONTENT 100 101 cirium.com

 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Cirium history
Cirium brings together powerful data and analytics to keep the world moving.
Delivering insight, built from decades of experience in the sector, enabling travel
companies, aircraft manufacturers, airports, airlines and financial institutions, among
others, to make logical and informed decisions which shape the future of travel, grow
revenues and enhance customer experiences. Cirium is part of RELX PLC, a global
provider of information-based analytics and decision tools for professional and
business customers.

1909 1985 1997 2004 2011 2014 2016 2019 2020

Launched Launched Created online Expanded in Grew portfolio Added historical The pioneer New aviation Added live flight
the world’s airline specific news and aerospace with the airline schedules in global, analytics brand and navigational
first weekly insights to data service with the most addition of data to business real-time flight Cirium launched data to the
aerospace airline C-suite for aerospace comprehensive aircraft finance with acquiring status data, showcasing the Cirium portfolio,
magazine. with the and airports technical fleet services with Innovata. FlightStats industry’s largest bringing in
title Airline (formerly database historical fleet brought into data store and initiatives for
Business. known as ATI). (known and valuations the group. an advanced System Wide
previously as data with solutions Information
ACAS). acquisition of Expanded the portfolio. Management
Ascend. group’s offering (SWIM), with
with Diio’s Snowflake
fares, traffic Software.
and schedules
analysis tools.

CONTENT 102 103 cirium.com

 THE ON-TIME PERFORMANCE REVIEW 2023
APPENDIX

Cirium global offices

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CONTENT 104 105 cirium.com

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