External SATA Hard Drive Quick Start

Guide
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Contents
Power button Your new Seagate® external SATA hard drive is a The external SATA hard drive kit includes
operations: state-of-the-art unit: solid, safe, quiet, cool, versatile
• Press button—LED
• Seagate external hard drive with an eSATA
and portable, ready to go from one location to another. interface
comes on
– Power On occurs. It is an ideal backup device for multiple systems, or
• A pedestal for vertical drive orientation
• Press button—LED simply a safe and dependable place to store your
shuts off important files. • An eSATA cable
– Power Down
occurs.
• An eSATA PCI card
Your new Seagate hard drive kit also includes award-
winning BounceBack Express backup software for both • An AC-to-DC converter
the Microsoft Windows and the Mac operating system. • A country-specific power cord
See page 10 for more information about BounceBack • Quick start guide
Express. • The Seagate Disc Utility CD

Power button
and drive activity
LED push button
eSATA port

Power connector

Front Back

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Requirements Caution
Windows 2000 Pro or later operating system with: If your drive is turned on, don’t move it
• An eSATA connector You can move your drive safely when the power LED is
OFF. If the power LED is lit when you move your drive,
Macintosh System Mac OS X (or higher) with: you risk excessive wear, reduced reliability, and possible
data loss.
• An eSATA connector
Power button operations
• Press the button—LED comes on—
Power On occurs.
• Press the button—LED shuts off—
Power Down occurs.

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Hardware setup
Note: You may need You don’t need to follow this hardware setup
to install a PCI eSATA
sequence. Hardware setup steps 1 through 4
host adapter, if your
system does not are a good way to connect your new drive to your
have one. Follow the computer, but you don’t always need to follow this
instructions included sequence.
with your host adapter
before connecting the For example, in Windows XP only, if you want to attach
external SATA drive to
eSATA cable eSATA connector your drive after your computer has already booted, you
your computer.
can simply connect the interface cable, turn on power
to the drive, and your OS will detect and mount the
For an External SATA kit
drive automatically. This is known as hot-plugging.
1. Plug the AC power adapter into the hard drive
In a hot-plug situation, it’s a good idea to connect all
and the wall outlet.
power and interface cables to your drive, and to place
2. Use the eSATA cable to connect the drive to the drive where you want it to remain, before you turn
your computer. it on. You should not move your drive once it’s running.
3. Turn on the power to your computer.
4. Press the button on the front of the drive to turn Caution: Windows 2000 Pro does not support
on the power. “hot remove.” You must use the “Safely Remove
5. See page 5 for Windows OS information, or Hardware” utility prior to disconnecting the drive.
page 7 for Macintosh OS information, including
installing drivers, reformatting and partitioning,
and dismounting your drive.
6. See page 10 to install and configure BounceBack
Express software to utilise the backup feature of
your drive.

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Windows OS
Windows XP or 2000 Pro eSATA host bus How to reformat and/or partition your drive What is partitioning?
adapter (card) installation Partitioning divides
Your drive is factory formatted for a FAT32 file system the disc into separate
Turn off the power to your computer. Open the computer and no further formatting is needed for Windows volumes. It does not
case. Install the PCI eSATA card in an available PCI slot operating systems. However, if you are using Windows increase the capacity
of the drive. Creating
on your computer’s motherboard. Make sure the card 2000 Pro or Windows XP and you prefer to use an more than one partition
is seated firmly in the slot, install the mounting screw, NTFS file system, you can reformat with either the can be helpful in
and tighten down firmly. Close the computer. Turn on built-in Disk Management application provided by organising your infor-
mation. For example,
the power to the computer. The “Found New Hardware Microsoft, or the Seagate DiscWizard™ for Windows you might use one
Wizard” (or similar utility) will be displayed. application located in the Files directory of the Seagate volume (partition) to
Disc Utility CD. store your backups
Follow these steps to install the drivers for the new and one volume for
PCI card: applications or other
Caution: Reformatting destroys all data on the drive. information. Each
1. Insert the Seagate Disc Utility CD in CD drive. Back up any data that you want to keep before you volume receives its
2. The Seagate eSATA drive menu will appear: click on own drive letter, so
reformat the drive. Also, if you reformat to NTFS, you
each volume appears
eSATA PCI Card Menu button. If the main menu must always log in to BounceBack Express (see page 10) to be a separate disc
does not automatically launch, you can manually as an Administrator to ensure access to your backup files. drive in Windows
open it by clicking welcome.htm on the CD. Explorer.

3. Click the Windows drivers/utility button. Use caution when backing up or copying files protected
4. The eSATA300 TX2 Install Wizard will open. Click by NTFS file permissions. If you are considering
Next. reformatting your external drive to NTFS, any NTFS
security measures normally will be retained. NTFS security
5. The License Agreement displays. Click the Accept
can prevent you from accessing your backups later when
button, then click Next.
you need to restore. Be sure you can access your files
6. Click Install to begin installing the Windows drivers. from other computers before deleting them from their
Note: Some versions of Windows will display a window warning current location; otherwise, your backup may be unusable
that this software has not passed Windows Logo Testing. If this in the event of a system failure.
window appears, click Continue Anyway.

7. When the installation wizard completes installation,

click Finish.
8. Follow the Install Host Adapter Card instructions
on the Quick Installation Guide for eSATA PCI Card
included in this kit.

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To use the Disk Management application Sharing data between Windows

1. Click Start, click Run, type compmgmt.msc, and and Macintosh systems
then click OK. Seagate does not recommend that you use your
2. In the console tree, click Disk Management. The external hard drive to share data between the Windows
Disk Management window appears. Your discs and and Macintosh operating systems. This is due primarily
volumes are displayed. to all of the variables in OS types and versions, formats
and partitions, interfaces, and third-party connectivity
3. Right-click on the drive you want to reformat (or
software packages. If you absolutely must use your
partition) and use the options provided to reformat
external hard drive to share data between Windows
or partition the drive.
and Macintosh systems, initialise your drive (before
To use the DiscWizard for Windows you use it!) for a Macintosh OS, as described below,
application and then purchase and install—on your Windows
Launch the DiscWizard for Windows application in system—available third-party software that allows your
the Files directory on the Seagate Disc Utility CD, Windows system to read from and write to a drive that
and follow the easy-to-use, on-screen instructions. is formatted for a Mac OS.

Caution: Do not leave your drive in its preformatted

FAT32, single-partition condition if you intend to
transfer data between the Mac and Windows systems.
Doing so will result in data loss.

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Macintosh OS
Dismounting your drive with the Windows OS Mac OS 10.4 (or higher) eSATA host bus
Mounting is the beginning and dismounting is the end adapter (card) installation
of the conversation between your computer and your Turn the power off to your computer. Open the
external hard drive. Mounting occurs automatically computer case. Install the PCI eSATA card in an
when you connect and turn on your drive, but you available PCI slot on your computer’s motherboard.
must initiate the dismounting action yourself. If you Make sure the card is seated firmly in the slot, install
disconnect or turn off the drive before you dismount the mounting screw, and tighten down firmly. Close
it, neither your drive nor your OS understands that the computer. Turn on the power to the computer.
the conversation is finished. It’s like hanging up the After installing the eSATA300 TX2 Serial ATA Controller
telephone without saying goodbye. card and rebooting your system, Mac OS X will not
recognise or report the presence of the eSATA300 TX2
Caution: Never turn off power to the drive or physically Controller.
disconnect any cable attached to the drive when the Follow these steps to install the drivers in order for the
LED indicates disc activity. That’s like hanging up in system to recognise the PCI card:
mid-sentence, and it will probably result in data loss.
1. Insert the CD into the CD-ROM drive.
How to dismount the drive 2. The Seagate eSATA drive menu will appear: click on
1. Close all windows and quit all running applications eSATA PCI Card Menu button. If the main menu
that are stored on the drive or that are using data does not automatically launch, you can manually
stored on the drive. open it by clicking welcome.htm on the CD.
2. Click the icon in your system tray that represents the 3. Click the MacOS PCI Installer button.
Safely Remove Hardware function, and then select 4. The installer launches and the Introduction window
the Seagate external drive. displays. Click Continue.
Note: The system tray is the area in the lower right portion of your 5. The Read Me window displays. Click Continue.
desktop near the clock. 6. The License Agreement displays. Click Continue,
then click the Agree button.
Windows OS displays a message when it is safe to
disconnect the interface cable or turn off the drive. 7. The Select Destination window displays. Click on
the icon of the drive where your operating system
is installed.
8. The Easy Install window displays. Click Update.

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What is partitioning? 9. The Authentication window displays. Type your How to reformat and/or partition your drive
Partitioning divides
user name and password in the fields provided 1. Open Disk Utility, which is located in
the disc into separate
volumes. It does not and click OK. Applications/Utilities.
increase the capacity 10. A note appears asking you to restart your computer
of the drive. Creating 2. Select the disc that you want to reformat and/or
more than one partition after installation. Click Restart. Once the computer partition in the left column. Be sure to select
can be helpful in restarts, attach the data cable from your external the new drive, and not an existing drive that
organising your infor- SATA drive to one of the available eSATA ports on
mation. For example, may contain data, because reformatting and/or
you might use one the PCI card. Turn on the drive: an icon representing partitioning erases all data on the selected drive.
volume (partition) to the SATA drive will appear on the Mac OS X desktop.
store your backups
3. Click Partition if you want to partition your drive,
and one volume for Format (initialise) for Macintosh OS or click Erase to reformat the drive as one volume.
applications or other Partitioning is not required; if you select Partition,
information. Each Your new Seagate external hard drive is factory
continue to the next step. For Erase, you need do
volume receives its formatted with a FAT32 file format. Although your
own volume icon, so no more.
Macintosh operating system may recognise and
each volume appears 4. Choose the number of partitions from the Volume
to be a separate mount your new drive with this format, FAT32 is
disc drive on your not recommended for use with a Macintosh OS. Scheme pop-up menu. Click each partition and enter
Macintosh desktop. You must format your drive using one of the a name, select a format, and enter a size for each
Partitioning is not partition. (You can also drag the partitions to change
required if you use Mac OS format types before you use it with
the Apple-provided your Macintosh operating system. Reformatting the size.) Select the Mac OS Extended format for
Disk Utility to create takes only a few seconds using Apple’s Disk Utility, each partition unless you have a specific need to
a Mac OS Extended select any other available Volume Format option.
format volume.. which comes with your Mac OS.
5. Click Partition, and then click Partition again. Your
Caution: Formatting destroys all data on the drive. drive appears on your desktop with the volume
If you have data that you want to keep, back up label(s) you entered in the steps above. If you elected
the data before formatting the drive. Seagate is not to partition the drive to create two or more volumes,
responsible for lost data. each volume will have a drive icon and label.

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Sharing data between Windows Dismounting your drive with the Mac OS
and Macintosh systems Mounting is the beginning and dismounting is the end
Seagate does not recommend that you use your of the conversation between your computer and your
external hard drive to share data between the Windows external hard drive. Mounting occurs automatically
and Macintosh operating systems. This is due primarily when you connect and turn on your drive, but you
to all of the variables in OS types and versions, formats must initiate the dismounting action yourself. If you
and partitions, interfaces, and third-party connectivity disconnect or turn off the drive before you dismount
software packages. If you absolutely must use your it, neither your drive nor your OS understands that
external hard drive to share data between Windows the conversation is finished. It’s like hanging up the
and Macintosh systems, initialise your drive (before telephone without saying goodbye.
you use it!) for a Macintosh OS, as described above,
and then purchase and install—on your Windows Caution: Never turn off power to the drive or physically
system—available third-party software that allows your disconnect any cable attached to the drive when the
Windows system to read from and write to a drive that LED indicates disc activity. That’s like hanging up in
is formatted for a Mac OS. mid-sentence, and it will probably result in data loss.

Caution: Do not leave your drive in its preformatted How to dismount the drive in Mac OS
FAT32, single-partition condition if you intend to 1. Close all windows and quit all running applications
transfer data between the Mac and Windows systems. that are stored on the drive or that are using data
Doing so will result in data loss. that is stored on the drive.
2. In Mac OS X, drag the Seagate external drive icon
to the Trash icon in your Dock area.
3. You can safely disconnect or turn off your hard drive
when the drive icon disappears from your desktop
and the disc activity LED is not lit.
4. To turn off the drive, press the Power button.

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BounceBack Express
Note: BounceBack BounceBack Express allows you to copy files Installing BounceBack Express software
Express software
(version 7.0 or higher) automatically from your hard drive to your external 1. Insert the Seagate Disc Utility CD.
is not backward drive. It supports Windows 2000 Pro, XP and Mac OS Install BounceBack Express from the menu.
compatible with 10.4 (or higher).
earlier Seagate External Note: If the BounceBack Control Center fails to appear:
Hard Drive models.
Before you install BounceBack Express Windows OS users: Double-click the CD icon, open the CMS
You should only use
folder, and then click BBSetup.exe.
the software on the
• Disable all virus-protection programs.
CD that is provided Mac OS users: Double-click the CD icon, open the Mac folder,
with the drive. • For Windows 2000 Pro or XP users in a corporate then open the BBEMac.dmg file. That file will self-extract to a .dmg
environment, log on as a local administrator. file to your desktop. Double-click the BlueBB icon to launch the
installation menu.
Check with your system administrator for details.
• For Mac OS X (or higher) users in a corporate 2. Click Install on the BounceBack Express menu.
environment, log on as a user who has administrative 3. Follow the on-screen instructions to install the
rights to all drives that are involved in the backup software. Several applications are installed.
process (which, in this case, means your internal drive 4. Once the InstallShield Wizard has started the
and your new external Seagate drive). You must do installation process, several screens will be displayed
this because BounceBack Express for Mac OS X in quick succession.
copies only those files that a logged-in user can
5. On the License Agreement screen, click “I accept
access.
the terms of the license agreement” to indicate
• If you are backing up to an external device, make that you agree to the terms of the License and to
sure the external device is connected to and working continue the installation.
properly with your operating system.
6. On the Choose Destination Location screen, click
• Disconnect all other external storage devices (for Next to accept the default location for installing
example, hard disc drives, DVD, CDR, MP3 players, BounceBack Express or use the Browse button
memory card readers, and so forth) that are not to select another location.
involved in the backup.
7. Click Yes to create the default folder or to give it
Note: For detailed BounceBack Express installation and usage, click your own folder name. On the Choose Destination
the (?) icon on the BounceBack Control Center main menu, or
launch the BBHelp.chm file in the CMS folder on the CD.
Location screen, click Next to continue. This
displays a screen showing the installation’s Setup
Status.

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8. Registering your product enables CMS to provide Backup Sizing scans the folders and files on the Note: When using
BounceBack Express
you with more effective technical support. system drive and determines the total size of the with Mac OS system
Upgrade Info takes you to the CMS website and files to be backed up. software, it is
provides the latest information on BounceBack recommended that you
Note: The size shown will start at 0 and increase incrementally, as reformat your hard
Express software. the size of each file in the backup set is determined. drive to a Mac OS
Register Now takes you to the CMS website to extended format.
10. The BounceBack Installation screen will then show Using BounceBack
register your copy of BounceBack Express. the estimated time it will take for your first backup Express and a drive
Register Later continues with the installation. to run completely. Click Backup Now to continue formatted in FAT32
with a Mac system
After returning from the CMS Products registration with the next step. may interrupt your first
website, click OK to continue the installation Clicking Backup Later halts the installation backup. You will have
process. to re-set your backup
process. A data set will have been created but no from the BounceBack
A splash screen will be displayed for a few seconds backup has been performed. If you want to make Express menu.
while the BounceBack Control Center is loaded. use of any of the advanced setting features for the
backup, select Backup Later, and then select
Configuring your first backup Settings from the BounceBack Control Center.
9. When the BounceBack Control Center is displayed, Note: The sooner you run your first backup, the sooner your
you are offered 3 choices for your first backup: Full data is protected!
System, My Documents and Let Me Choose.
11. After clicking Backup Now, the Backup Scan and
Full System will set up a backup set that includes
Backup in Progress screens display the progress of
all files and folders on your computer. This setting
the initial backup.
requires that a backup device be connected to the
computer. Note: An option exists on this screen to allow you to view detailed
file-by-file progress as the backup process is running. However, if
Backup Device List identifies available hard drives you click the View Detailed Progress option, the speed of the
for backup use and allows you to select an available backup process will be slowed down substantially.
device for the full system backup.
12. Click OK to use other BounceBack Express
Backup Set Schedule allows you to launch a functions—such as associating a password with
backup operation manually or to schedule backups a backup device or creating Backup Sets—or
to be launched. close the application.

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Subsequent backups File restore

After the initial system backup, you have a number of BounceBack Express backs up data in the operating
backup options, including: system’s native file format and uses the same directory
• Manual Backups. To run a manual backup using the structure (folders and files) as the original data. This
default Backup Set, click the BounceBack icon in the makes it easy to find and restore files from the backup
system tray. Select BounceBack Control Center drive using Windows Explorer in Windows OS or the
and click the Backup button. Finder in Mac OS.
• Auto Launch. Any time you connect a configured To restore data using Mac OS
and supported external backup device to your
1. Double-click the system drive, or the drive to which
computer, this feature scans your system disk for
you want to restore files.
new or modified files and automatically backs them
up to the backup device. 2. Double-click the backup drive.
To turn off the Auto Launch feature temporarily, click 3. Drag and drop the files and/or folders from the
on the BounceBack icon in the system tray, and backup drive to the system drive or the drive of
select Disable BounceBack Launcher. your choice.
• Scheduled Backups. Use the Settings function from
the BounceBack Control Center to create or modify
Backup Sets and schedule their run times.

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BounceBack QuickRestore for 4. Click on the file(s) you want to restore.
Windows 2000 Pro and XP
Restore button Restore location Restore options
BounceBack QuickRestore can restore files and
folders from the backup drive quickly and easily.
Note: The BounceBack QuickRestore feature does not function
with Mac OS.

Follow these steps to restore data:

1. Start BounceBack Control Center and select
Restore.
2. In the left side of the BounceBack QuickRestore box, Folder to restore
navigate to the backup that contains the file(s) you
want to restore. You will see the file details on the
right side of the screen. 5. Select the Restore Path:
3. Note the Status information for the files. • Select “Restore to original location.”
Unchanged—the file on the backup drive unit is the 6. Click the Restore button.
same as the file on your hard drive. 7. Select the Restore Option you want and click OK:
Older—the file on the backup drive unit is older than • Overwrite Existing Files without Asking
the file on your hard drive. • Prompt before Overwriting
Newer—the file on the backup drive unit is newer • Do Not Overwrite Existing Files
than the file on your hard drive. 8. BounceBack QuickRestore scans and verifies that
Deleted—the file on the backup drive unit the hard drive has enough space to accept the
represents a file that has been deleted on your restore. Click Continue on the Statistics screen.
hard drive. 9. BounceBack QuickRestore restores the file(s) and
reports under Restore Totals. Click OK to return to
BounceBack.

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Additional documentation Special features include bootability, advanced

A detailed BounceBack Express user’s manual restore, synchronisation, and versioning.
is included on the Seagate Disc Utility CD. • The bootability feature creates a bootable drive image
Click (?) icon on the BounceBack Control Center that enables users to recover instantly from a disaster
menu to access it. You can also find it online at by either using the rescue CD or by exchanging the
www.cmsproducts.com/support. Help documentation internal PC hard drive with the backup drive.
is also integrated within the BounceBack Express • The advanced restore function provides a
software. graphical user interface to compare and manage
information on the source drive and backup drive,
Want advanced features? allowing users to restore lost or corrupted data.
As a BounceBack Express user, you can upgrade • The synchronisation feature automatically scans both
to BounceBack Professional, an extended version the computer and the backup drive for changed files,
of BounceBack Express, with advanced features and synchronises out-of-date versions with updated
that provide an all-inclusive disaster recovery and versions of the files.
backup solution. • The versioning feature provides users an innovative
backup process that allows access to older versions
of files from any date a backup was performed.
For more information about the BounceBack Professional
software upgrade, contact CMS or, to purchase BounceBack
Professional, visit the CMS website at www.cmsproducts.com/
seagate/upgrade, or call CMS Products Sales at +1-714-424-5520.

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Troubleshooting
PROBLEM PROBLEM
I purchased a drive and my operating system The drive is connected to the eSATA port, but
reports the capacity as much less than that. the computer does not recognise the drive.

RESOLUTION RESOLUTION
Disc drive manufacturers consider 1 Gbyte to equal Check power. Confirm the drive has power and
1,000,000,000 bytes. However, your computer that the power LED is glowing on the drive and
operates at a binary level, which considers 1 Gbyte power converter. If the light is not lit, press the
to equal 230, which equals 1,073,741,824 bytes. Power button on the front of the drive to power
So, even though a 160-Gbyte drive stores the drive on. Then check to ensure that all the
160 Gbytes of data, when you think in terms of 1 Gbyte connections are tight (power cable to wall, power
= 1,000,000,000 bytes, your system will report a lower cable to power supply, power supply to drive). If it
capacity due to the operating system’s method of still does not light up, temporarily remove any surge
calculating the value of each gigabyte. This means your protectors and plug the drive into the wall outlet.
operating system may report that your 160-Gbyte drive
has a capacity of approximately 149 Gbytes, the binary Confirm that the eSATA cable is plugged in to
equivalent of 160,000,000,000 bytes. the computer and the drive. For external SATA kits,
plug the drive directly into the eSATA port on the
computer.
Windows-specific problems
First, make sure you have the latest Microsoft operating Note: When installing a PCI eSATA host adapter, driver installation
may be required for optimal performance. Drivers are provided
system service packs and other Windows updates with most host adapters or may be found on the Disc Utility CD
installed on your system before you spend time looking in this kit. For the most up-to-date drivers for your PCI eSATA host
for a drive problem. These service packs are issued to adapter, see the card manufacturer’s website.
fix bugs, add drivers, and enhance the security features
of your system. See http://support.microsoft.com for
details about how to install service packs and Windows
updates in your system. Contact Microsoft Customer
Service for information about obtaining these system
enhancements if you don’t have Internet access.

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Check Device Manager to confirm the eSATA host To check for software updates using Mac OS X, open
controller is properly configured. To open Device the Software Update system-preference panel and click
Manager (in Windows XP and Windows 2000 Pro), Check Now. You must be connected to the Internet to
right-click My Computer, choose Manage, and then check for and download a software update.
choose the Device Manager icon from the tree.
PROBLEM
If properly installed, your eSATA controller will be listed
under the “SCSI and RAID controllers”; if the controller The drive does not mount at all, and no error
is listed in the “Other Devices”, then additional drivers message appears on my screen when I connect
are required for your host. Check with the PCI card the drive.
vendor or motherboard vendor for the appropriate
drivers. PCI card drivers for Windows 2000 Pro and XP RESOLUTION
may be included on the Seagate Disc Utility CD. Use Apple’s Disk Utility to locate, initialise and
If the host controller is not seen in Device Manager, mount the drive.
it may mean the PCI card is not properly seated.
PROBLEM
Check Device Manager to confirm the external SATA
The Macintosh OS displays the following message
hard drive is detected and configured properly. If not,
when I connect the drive to my system: “Unable
disconnect and reconnect the drive using a different to read volume—must initialise.”
eSATA port.
Try another cable and host adapter. If, after RESOLUTION
following the steps above, you still have a problem,
Your Mac OS does not recognise the drive format. Use
try another cable and another eSATA port.
Apple’s Disk Utility to initialise the drive with a Mac OS
Extended format.
Macintosh-specific problems
First, be sure you have the latest Apple operating Caution: Formatting/initialising destroys all data on the
system software updates installed on your computer drive. If you have data that you want to keep, back up
before you spend time looking for a drive problem. the data before formatting/initialising the drive. Seagate
These updates are issued to fix bugs, add drivers, is not responsible for lost data.
and enhance the security features of your computer.

16 Quick Start Guide